NewCustomer Service ACS Staffing, IncCustomer ServiceCompton, CAFull timeThis position includes coordinating delivery trucks, processing Bills of Lading (BOLs), printing shipping labels using Zebra printers, and communicating with delivery drivers. Our client is seeking a bilingual Customer Service Representative to support warehouse distribution operations in Compton.
NewInsurance Service Specialist Auto Club Of Southern CalifInsurance Service SpecialistAlhambra, CA$20.92–$23.01 / hourSee Auto Club Of Southern Calif Privacy Policy at https://careers.ace.aaa.com/us/en/privacy-policy and Terms & Conditions at https://www.ace.aaa.com/legal/terms-of-use.html and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions. Insurance Service SpecialistThe Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices.
Customer Service Kinetic Personnel GroupCustomer ServiceCerritos, CATemporaryA well-established distributor in the office technology industry is seeking a Customer Service Representative to join their growing team in Cerritos. This role is ideal for someone who is customer-focused, organized, and looking to build a long-term career within a stable and evolving company.
Deskside Support Specialist Reed Smith USDeskside Support SpecialistLos Angeles, Los Angeles$33.25–$39.66Full timeProvide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications. Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals.
NewClient Intake (Billing) Specialist JobotClient Intake (Billing) SpecialistLos Angeles, CARemote$30–$35 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewBAS/HVAC Controls Specialist JobotBAS/HVAC Controls SpecialistLos Angeles, CA$90,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Responsibilities include performing start-up, checking, testing, system diagnostics, and commissioning from system-level controllers to end devices for small to medium-sized new or retrofit projects.
NewBAS/BMS Controls Specialist JobotBAS/BMS Controls SpecialistLos Angeles, CA$80,000–$120,000 / yearWe are a national building automation and energy services provider with private financial backing that provides full-scope building smart building automation to help building owners and managers improve efficiency and reduce operational costs while improving comfort for tenants. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewIntake Specialist JobotIntake SpecialistManhattan Beach, CA$60,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a rapidly growing consumer protection law firm dedicated to helping clients navigate complex Lemon Law claims against vehicle manufacturers.
NewAccounts receivable Specialist Vaco LLCAccounts receivable SpecialistLos Angeles, CA$60,000–$75,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
NewAccounts Receivable Specialist Vaco LLCAccounts Receivable SpecialistLos Angeles, CA$28–$31Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; With that said, as required by local law, Vaco by Highspring believes that the referenced salary range reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
NewAP Specialist Vaco LLCAP SpecialistSylmar, CA$65,000–$75,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
NewSr Payroll Specialist Vaco LLCSr Payroll SpecialistSylmar, CA$75,000–$90,000Aid with new hires, terminations, benefit deductions, leave of absences, federal/state/local tax withholdings, garnishments, direct deposit, retro pay, bonus payments, stipends, gift income reporting, Reconcile and audit all timesheets for errors after managers approval and follow up if needed. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
NewIT support Specialist Vaco LLCIT support SpecialistLos Angeles, CA$25–$35Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
NewAP/AR Specialist (Contract) Vaco LLCAP/AR Specialist (Contract)Los Angeles, CA$25–$28Ensure compliance with internal controls and food industry accounting practicesVaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.
NewPayroll Specialist Kinetic Personnel GroupPayroll SpecialistCarson, CA$30–$34 / hourTemporaryPayroll Specialist will support bi-weekly payroll processing for +1,000 employees, in concert with the Payroll (PR) Manager, to comply with state, federal and local legal requirements. Very strong customer service and positive communications skills are required to support all levels of management, field and corporate employees.
NewEntry-Level IT Support Specialist Kinetic Personnel GroupEntry-Level IT Support SpecialistLos Angeles, CATemporaryThis is a great opportunity for an entry-level IT professional looking to gain broad experience supporting users, infrastructure, and field technology while growing into a well-rounded IT support career. This is an excellent opportunity for someone looking to build a career in IT while gaining hands-on experience supporting both office staff and field employees.
NewSpecialist, Quality Engineer L3Harris TechnologiesSpecialist, Quality EngineerCanoga Park, CA$84,000–$156,000 / yearActively participates in the Material Review Board, including segregation and control of nonconforming hardware to preclude inadvertent processing, disposition nonconforming hardware, preparing for and conducting board meetings, and implementing disposition decisions. This individual will provide program Quality Engineering support for assigned contracted programs spanning the lifecycle of the program including design, development, production, test and supplier support.
Equipment Rental Specialist Sunbelt RentalsEquipment Rental SpecialistWhittier, CA$24.58–$29.19 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. A criminal history may have a direct, adverse, and negative relationship with your employment potentially resulting in the withdrawal of a conditional offer of employment for roles that involve direct contact with the public, handling sensitive customer and financial information, or operating vehicles and/or heavy machinery.
Project Controls Specialist III Kaygen Inc.Project Controls Specialist IIIMonterey Park,, CA$55–$70 / hourContractorWe specialize in providing high-volume contingent staffing, direct hire staffing and project-based solutions to companies worldwide ranging from startups to Fortune 500 and Managed Service Providers (MSP) across a wide variety of industries. • Allocate and manage Estimates to Complete (ETCs) for projects, including but not limited to change order proposals, task order requests, online vendor portal requests, and PBAs to ensure continued .
NewPR Operations & Finance Specialist - Contract TalentBurst, Inc.PR Operations & Finance Specialist - ContractCulver City, CA$83–$83.60 / hourReporting to the Director, PR Operations & Talent Relations for Apple TV+, provide strategic operational support to the financial management of the budgeting, reporting, forecasting, purchase orders and daily invoices across global Publicity, Studio Communications, Talent Relations, Awards and Events. — Collaborate across the team, as well as with internal and external teams, including Finance, Travel, Business Affairs and Legal, in the creation and vetting of budgets and strategically resolve issues to ensure an efficient process.
NewClaim Specialist - Property Field Inspection State Farm Mutual Automobile Insurance CompanyClaim Specialist - Property Field InspectionSanta Monica, CA$64,965.62–$111,595 / yearAdditional Details: Employees must successfully complete all required training, including applicable licensing exam(s), Motor Vehicle Record (MVR) checks, and background checks required of various state(s). With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
NewPersonnel Security Specialist MANTECHPersonnel Security SpecialistLos Angeles, CAConduct Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS), and SAPNP reviews of candidates being submitted for SAP access. The position will provide "day-today" PERSEC services for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Loss Prevention Safety Specialist Goodwill Southern CaliforniaLoss Prevention Safety SpecialistLos Angeles, CADaily operations duties: Visually seen by customers and Ambassadors while on sales floor, greets customers, customer service, focuses on high shrink areas of store, focuses on purchase products, customer service shoplifters, de-escalates shoplifters and aggressive customers, assists Managers with trespassing, responds and directs in emergencies, assists in evacuations, camera surveillance when needed, clears safety hazards, partners with Regional Loss Prevention Manager, reports incidents. The LP Safety Specialist monitors surveillance camera systems, secures building, provides reception, administrative and informational services, creates reports and provides exceptional customer service in the process.
Collision Repair Specialist I PenskeCollision Repair Specialist IMontebello, CA$36.25–$40.31 / hourFull timeDuties may include the overhaul, adjustment, replacement and repair of all series of motor truck and trailer equipment including, but not limited to the following: Cab/ Sheet Metal Repair, Fiberglass Repair, Composite Bonding/ Repair, Welding/ Fabricating, Frame Straightening/ Alignment, Suspension Repair/ Alignment, Box Repair/ Replacement, Air Conditioning Systems, Electrical/ Brake/Cooling Systems, Surface Preparation, and Paint/ Mixing/ Tinting/ Blending. As an experienced Collision Repair Specialist I with Penske, you’ll use industry-leading technology and repair techniques – plus cutting-edge diagnostic equipment – to get our customers' state-of-the-art vehicles back up and running in high-quality condition.
Collision Repair Specialist II PenskeCollision Repair Specialist IIMontebello, CAFull timeDuties may include the overhaul, adjustment, replacement and repair of all series of motor truck and trailer equipment including, but not limited to the following: Cab/ Sheet Metal Repair, Fiberglass Repair, Composite Bonding/ Repair, Welding/ Fabricating, Frame Straightening/ Alignment, Suspension Repair/ Alignment, Box Repair/ Replacement, Air Conditioning Systems, Electrical/ Brake/Cooling Systems, Surface Preparation, and Paint/ Mixing/ Tinting/ Blending. • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Loss Prevention Camera Surveillance Specialist Goodwill Southern CaliforniaLoss Prevention Camera Surveillance SpecialistLos Angeles, CA$20–$20The Loss Prevention Camera Surveillance Specialist assists the Loss Prevention Team in preventing incidents concerning Goodwill locations during overnight closing hours, pays attention to details and camera alerts. Uses effective, detailed and professional written communication skills to prepare Incident Reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports.
Specialist, WCD LA City EWDD Goodwill Southern CaliforniaSpecialist, WCD LA City EWDDLos Angeles, CAEmpower participants toward self-sufficiency by connecting them with vital resource partners and programs offering comprehensive life skills and pre-employment soft skills development, encompassing financial management, employment readiness, education, social services, legal assistance, housing, healthcare, personal hygiene, and effective coping strategies. Document participant journeys by maintaining meticulously case notes, ensuring accurate and timely record-keeping, expertly managing confidential electronic and paper case files, and generating insightful progress reports, efficient schedules, and precise timesheets in compliance with program and company requirements.
NewEntry Level - HVAC/R Service Technician - Light Commercial CoolSysEntry Level - HVAC/R Service Technician - Light CommercialLos Angeles, CA$32–$45Responsibilities: The HVAC/R Technician role is primarily responsible for performing repairs and maintenance to a variety of HVAC and Refrigeration equipment including air conditioning, electric motors, heating units, heat pumps, hermetic compressors, commercial furnaces, boilers, burners, intake and exhaust fans, economizers and humidifiers, RTUs, remote condensing units, ice machines, walk-in coolers & freezers, and upright refrigerators & freezers. Service Tech, refridgeration, HVAC, refrigeration, HVAC-R, HVAC/R, diagnostic, commercial, service, install, mechanical, mechanic, apprentice, AC, field service, chiller, specialist, HVACR, supermarket, rack systems.
Customer Service Representative - Remote Work American Income LifeCustomer Service Representative - Remote WorkLos Angeles, CARemote$40,000–$50,000 / yearFull timeWe are a growing organization focused on helping individuals and families better understand benefit programs that support long-term financial security. You will answer questions, explain options in a simple and supportive way, and guide individuals through a consultation process so they can make informed decisions with confidence.
NewAccount Manager- Insurance Agent/Customer Service Representative Linn T. Hodge & SonsAccount Manager- Insurance Agent/Customer Service RepresentativeLos Angeles, CA$60,000–$80,000 / yearFull timeMost importantly, we are looking for someone who can grow with us and work as a critical team member in perpetuating our agency as we fully move into our 96th year in business. About the Position: A Personal Lines Account Manager (CSR) is responsible for servicing the insurance needs of our Personal Lines Clients.
SAS Customer Service Specialist, SAS Best BuySAS Customer Service Specialist, SASPasadena, CaliforniaThis role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order. The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale.
Customer Service Representative Specialist Genuine Parts CoCustomer Service Representative SpecialistLos Angeles, CA$27.10–$35.21 / hourResponsible for maintaining effective relationships with current and potential customers, ensures customer queries resolution, ensures billing and collection and facilitates customer requests in efficient and timely manner. The CSR Specialist functions as the inside half of the sales team to ensures transactions are error free, and provides guidance and technical advice to less experienced Customer Service Representatives.
Customer Service Specialist Clinica Monsenor Oscar A RomeroCustomer Service SpecialistLos Angeles, CAPosition Summary: Position requires excellent customer service skills with patients, employees, and the public, including but not limiting to: offering friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Clinica Romero. Answers incoming calls, take messages, transfer calls and provide information to other departments upon Manage written campaigns/broadcast messages or individual texts for target population, utilizing messaging application and My Chart portal.
Customer Service Specialist OrkinCustomer Service SpecialistLos Angeles, California$20–$23 / hourFull timeFounded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
Customer Service Specialist (Bilingual Russian/English Highly Preferred) Child Care Resource CenterCustomer Service Specialist (Bilingual Russian/English Highly Preferred)Chatsworth, CAWe provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Customer Service Specialist United Surgical Partners International IncCustomer Service SpecialistCAThe remote Customer Service Specialist will be responsible for receiving and triaging all incoming patient and insurance calls, initiating outbound calls, and addressing questions and concerns regarding patient accounts through other platforms, as needed. This position requires strong interpersonal skills to regularly interact professionally, promptly, and courteously with patients, internal teams, and surgery centers, while responding to their inquiries/requests.
NewCustomer Service Specialist Zenith Insurance CompanyCustomer Service SpecialistWoodland Hills, CA$37,109.59–$54,272.78 / yearAct as interface for online customers requesting Account Registration access or assistance with resetting of passwords and provide troubleshooting assistance and support for incoming queries and issues related to Zenith customer applications. Zenith is a team of Workers' Compensation Specialists committed to helping businesses succeed by protecting against the financial and human consequences of workplace injuries, providing for the needs of injured employees and making the workplace safer.
Remote Customer Service Specialist ForgeFitRemote Customer Service SpecialistLong Beach, CaliforniaRemoteWhether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond.
NewData Entry Specialist, CSR INTEGR8STAFF LLCData Entry Specialist, CSRWilmington, CAIntegr8staff seeks a bilingual English/Spanish Data Entry Specialist to enter orders, tracks port-to-warehouse drayage, and coordinates order fulfillment. Located near the Ports of Los Angeles and Long Beach, these professionals resolve shipping discrepancies, ensure 24/7 supply chain communication, and process data.
Customer Service Specialist I East West Bancorp IncCustomer Service Specialist IEl Monte, CA$20–$23 / hourOur teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement. Obtain a comprehensive knowledge of all East West Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking.
Customer Service Specialist East West Bancorp IncCustomer Service SpecialistPasadena, CA$20–$27 / hourOur teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement. Assist in servicing business deposit accounts, including completing.necessary forms and documentation, verifying account openings, and addressingNSF/OD and At-Risk items while obtaining necessary approvals for waivers orexceptions.
Optician / Customer Service Specialist *Excellent Benefits! Cinter CareerOptician / Customer Service Specialist *Excellent Benefits!Arcadia, CaliforniaUtilize computer systems for word processing, document management, email, and specialized software for bookkeeping, billing, timekeeping, HR, and other exam-related tasks. Guide customers in selecting eyewear to meet their visual needs, lifestyle, and preferences, providing fitting and adjustments for optimal comfort.
Capital Markets Customer Service Specialist Regions Financial CorpCapital Markets Customer Service SpecialistPasadena, CAThe information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Takes responsibility for communicating with customers, vendors, brokers, sources and internal sales to obtain any missing items not returned with the documentation package to properly close transactions.
Customer Service Specialist Orkin LLCCustomer Service SpecialistLos Angeles, CA$20–$23 / hourFounded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
Bilingual Customer Service Specialist Staffmark Group LlcBilingual Customer Service SpecialistSanta Fe Springs, CABy applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. 3 years of experience with customer service, administrative, and data entry skills, using phones, and MS Office products.
NewBilingual Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Customer Service Specialist (Spanish)Long Beach, CAThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
Lighting Maintenance Specialist/ Customer Service Regency LightingLighting Maintenance Specialist/ Customer ServiceChatsworth, CAThis position is a hybrid position, working 3 days of the week in one of our offices; candidates will only be considered who reside in a commutable distance to one of our office locations in Southern California (Chatsworth, Orange County, San Diego). In this role, you will work within our ticketing system (HubSpot) to coordinate service requests, connect with technicians, and ensure issues are resolved quickly and accurately.
Customer Service Specialist Governmentjobs.com IncCustomer Service SpecialistEl Segundo, CABachelor's Degree or 1+ years' experience in a customer support / training / implementation role - bonus points for experience supporting a Software As A Service (SaaS) product - extra bonus points for HR and/or Public Safety software. Provide service in written form and/or speak with the customer to help resolve issues, answer questions, and/or provide guidance on how best to use our products for customers contacting us via email or other digital channels.
Multi-Location Customer Service Specialist Sherwin-Williams CoMulti-Location Customer Service SpecialistSimi Valley, CAThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Customer Service Specialist Sherwin-Williams CoCustomer Service SpecialistLong Beach, CAThe Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys customers, staff, employees, vendors, contractors, and the general public. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.