p>What We're Looking For: • Minimum 1 year experience in a customer service role, preferably hospitality or car rental • Professional, friendly demeanor with a focus on customer satisfaction • Strong verbal and written communication skills • Technologically proficient and comfortable using various mobile devices • Valid Driver's License • Must be 18 years of age and legally authorized to work in the United States • Ability to work in a fast-paced environment with strong multitasking and organizational skills • Flexibility to work various hours not limited to evenings, weekends and holidays • Willingness to work outdoors in all weather conditions • On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely • Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type.
• Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction • Provide a premium customer experience by delivering vehicles directly to customers • Collaborate with team members and management to coordinate timely vehicle delivery and collection • Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations • Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle.