li>Assist members with general inquiries, account management, routine account-related requests such as: account reconciliation, evaluation and explanation of products, service fee and overdraft charges, up to and including fee refunds, transfer of funds, stop payment requests, debit cards (i.e. usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e. name/address, phone, etc.) check reorders and interaction with internal support departments and 3rd parties. Position Summary:
Customer Service Representative handles member requests and provides exceptional member service, using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.