NewHealthcare Customer Service Representative – Remote in North Carolina TTECHealthcare Customer Service Representative – Remote in North CarolinaGreensboro, NCRemoteWebcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
NewBilingual Healthcare Customer Service Representative, Spanish-English – Remote in North Carolina TTECBilingual Healthcare Customer Service Representative, Spanish-English – Remote in North CarolinaGreensboro, NCRemoteWebcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Remote Sales Representative Reineke AgencyRemote Sales RepresentativeGreensboro, NCRemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
NewRetail Customer Experience Coordinator MarshallsRetail Customer Experience CoordinatorWinston-Salem, NC$13.75–$14.25 / hourCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
NewFood Services Leader Pilot Flying JFood Services LeaderHaw River, NC$14.16–$20.58 / hourPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.
NewGuest Services Leader Pilot Flying JGuest Services LeaderMebane, NC$14.16–$20.58 / hourPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.
["Customer Service Representative","Customer Service Representative"] U Haul["Customer Service Representative","Customer Service Representative"]High PointThe states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. Physical Demands: The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs.
["Customer Service Representative - On-Site","Customer Service Representative - On-Site"] Express Employment Professionals Defunct["Customer Service Representative - On-Site","Customer Service Representative - On-Site"]Greensboro$16–$18 / hourThe ideal candidate is highly organized, detail-oriented, and comfortable working on both the phone and computer for extended periods while ensuring customer inquiries and documentation are handled accurately and efficiently. This position is ideal for someone who enjoys helping customers, thrives in a fast-paced office environment, and can confidently manage multiple tasks throughout the day.
["Customer Service Representative / Dispatcher","Customer Service Representative / Dispatcher"] Mr. Handyman["Customer Service Representative / Dispatcher","Customer Service Representative / Dispatcher"]GreensboroIn this role, you will be responsible for coordinating service requests, dispatching field personnel, and ensuring timelyand efficient customer support. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.
Customer Service Representative (CSR - Walnut Cove) Hall Oil & Propane IncCustomer Service Representative (CSR - Walnut Cove)Walnut Cove, NCThe Customer Service Representative (CSR) serves as the primary point of contact for customers, providing outstanding service and support for all inquiries related to fuel deliveries, (Propane and Natural Gas), and HVAC service appointments, billing, and general account management. This role involves handling inbound and outbound calls, resolving customer concerns, processing orders, and collaborating with field service and delivery teams to ensure customer satisfaction.
["Customer Service Representative","Customer Service Representative"] Technology Recovery Group["Customer Service Representative","Customer Service Representative"]GreensboroThe Customer Service Representative is responsible for providing administrative support to the sales, repair, and shipping departments while ensuring accurate tracking of equipment, customer orders, repairs, and inventory. Enter and maintain accurate records for repairs, purchases, rentals, demos, service contracts, and drop shipments in the repair portal.
Customer Service Representative - Billing II (Bilingual - English/Spanish) Quest Diagnostics IncCustomer Service Representative - Billing II (Bilingual - English/Spanish)Greensboro, NCResponsibilities: Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. You''ll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Customer Service Representative GpacCustomer Service RepresentativeMebane, NC38000–50000Job Summary: The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, processing orders, and resolving any issues related to waste collection services. The company is committed to providing excellent waste collection and recycling services, and the Customer Service Representative plays a vital role in ensuring customer satisfaction and maintaining strong client relationships.
["Customer Service Representative","Customer Service Representative"] Circle K Stores["Customer Service Representative","Customer Service Representative"]Winston SalemThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Customer Service Representative BlueScope Steel LtdCustomer Service RepresentativeGreensboro, NCRespond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification. The Customer Service Representative manages the life cycle of the field issue which includes, investigating the issue, collaborating with other functions of the business to determine the resolution, and serving as the contact for the customer (Builder) throughout the claims process.
["Customer Service Representative","Customer Service Representative"] Novant Health["Customer Service Representative","Customer Service Representative"]Winston SalemIn this role, you'll manage incoming calls with professionalism, assist callers with their needs, route calls efficiently, and process payments securely. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.
["Customer Service Representative (Career Opportunity)","Customer Service Representative (Career Opportunity)"] Destination Pet, LLC["Customer Service Representative (Career Opportunity)","Customer Service Representative (Career Opportunity)"]Greensboro$13–$16 / hourWhat You'll Be Doing (Besides Being the Friendly Face Everyone Remembers): Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding). We're sniffing out our next Customer Service Representative at Best Friends Bed & Biscuit—someone who can make every client feel like a VIP (Very Important Pet-parent).
["Customer Service Representative","Customer Service Representative"] TRG["Customer Service Representative","Customer Service Representative"]GreensboroThe Customer Service Representative is responsible for providing administrative support to the sales, repair, and shipping departments while ensuring accurate tracking of equipment, customer orders, repairs, and inventory. Enter and maintain accurate records for repairs, purchases, rentals, demos, service contracts, and drop shipments in the repair portal.
Remote Customer Service Representative Graham Personnel ServicesRemote Customer Service RepresentativeGreensboro, NCRemoteThis is more than just answering phones—you'll be helping customers with online orders, product questions, promotions, returns, and creating a first-class shopping experience. We're looking for individuals who enjoy helping people, solving problems, and creating positive customer experiences during a high-volume retail season.
BILINGUAL Customer Service Representative - Greensboro Saf-Gard Safety Shoe CoBILINGUAL Customer Service Representative - GreensboroGreensboro, NCWhether you've worked as a customer service representative, customer care representative, customer support specialist, call center representative, or in other customer service jobs, you'll play an important role in creating a positive experience for our customers. In this role, you'll assist customers with product questions, order support, issue resolution, and account-related inquiries while helping maintain the high level of service our customers have come to expect.
Customer Service Representative - Greensboro Saf-Gard Safety Shoe CoCustomer Service Representative - GreensboroGreensboro, NCWhether you''ve worked as a customer service representative, customer care representative, customer support specialist, call center representative, or in other customer service jobs, you''ll play an important role in creating a positive experience for our customers. In this role, you''ll assist customers with product questions, order support, issue resolution, and account-related inquiries while helping maintain the high level of service our customers have come to expect.
Customer Service Representative PetSuitesCustomer Service RepresentativeGreensboro, NCPetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.
Customer Service Representative ImageWorks DisplayCustomer Service RepresentativeWinston-Salem, North CarolinaThis role is responsible for providing timely, accurate, and professional service while collaborating closely with internal teams, including but not limited to Account Management and Operations to ensure customer needs are met. In this role, you'll be a trusted resource for our customers, helping ensure orders are processed accurately, questions are answered promptly, and every interaction reflects our commitment to service excellence.
Customer Service Representative - State Farm Agent Team Member Kyle Mills - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberHigh Point, NCFull timeAs a Customer Service Representative - State Farm Agent Team Member with Kyle Mills - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
["Customer Service Representative","Customer Service Representative"] LHH Recruitment Solutions["Customer Service Representative","Customer Service Representative"]Greensboro$19–$20 / hourIn this role, you are responsible for helping customers by phone, answering questions, scheduling service appointments, processing payments, and resolving service-related issues. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
["Customer Service Representative (Flexible Working Hours)","Customer Service Representative (Flexible Working Hours)"] Destination Pet, LLC["Customer Service Representative (Flexible Working Hours)","Customer Service Representative (Flexible Working Hours)"]Winston Salem$13–$15 / hourWhat You'll Be Doing (Besides Being the Friendly Face Everyone Remembers): Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort (but with more shedding). Availability on evenings, weekends, and holidays required (pets don't take days off).
Customer Service Representative / Inside Sales FASTSIGNSCustomer Service Representative / Inside SalesHigh Point, NCOur mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
NewCustomer Service Representative Edible ArrangementsCustomer Service RepresentativeGreensboro, NC$12.50If the tip credit does not meet the hourly wage your pay will be adjusted to ensure your wage never falls below the expected total hourly wage including tips. Since then, we’ve grown into America’s favorite gifting brand, with over 600 franchise locations, a world-class eCommerce function and millions of customers every year.
Customer Service Representative - State Farm Agent Team Member Jackie Smith - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGreensboro, NCFull timeSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
Bilingual Customer Service Representatives (Part-time) Advanced Personnel Resources, Inc.Bilingual Customer Service Representatives (Part-time)Greensboro, NC$19 / hourPart timeResponsibilities include:Answer inbound customer support calls and chats regarding new and existing accountsAssist customers with billing questions, account setup, payments, account access, and related inquiriesProvide accurate information and work toward first-call resolutionDocument customer interactions and update account information using internal systemsCreate tickets for technical support when neededMaintain confidentiality of customer account informationPerform clerical and administrative duties as assignedMaintain a positive, professional, and solution-focused approach with customersRequirementsMust have at minimum 1 year of call center experienceMust be Bilingual (English/Spanish)Please attach your resume (MS Word if possible) to submission. Advanced Personnel Resources is seeking part-time Bilingual Customer Service Representatives for a direct hire opportunity with a growing company in the Greensboro area.
NewHealthcare Customer Service Representative - Onsite EveriseHealthcare Customer Service Representative - OnsiteGreensboro, North CarolinaIn this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Customer Service Representative (Career Opportunity) Destination PetCustomer Service Representative (Career Opportunity)Greensboro, North Carolina$13–$16 / hourSince 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.
Customer Service Representative (Flexible Working Hours) Destination PetCustomer Service Representative (Flexible Working Hours)Winston Salem, North Carolina$13–$14 / hourSince 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. If you love pets *and* people—and can juggle phones, customers, and the occasional muddy paw print—this is your moment.
Customer Service Representative - State Farm Agent Team Member Mike Shoffner - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberGraham, NCFull timeAs a Customer Service Representative - State Farm Agent Team Member with Mike Shoffner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative - State Farm Agent Team Member Danielle Waller - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLexington, NCFull timeAs a Customer Service Representative - State Farm Agent Team Member with Danielle Waller - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Our leadership brings deep coaching experience from working with hundreds of insurance agencies nationwide, and the team benefits from proven sales systems, modern training platforms, and even AI-based practice tools to build confidence at a comfortable pace.
Customer Service Representative Part Time Tailored Brands IncCustomer Service Representative Part TimeGreensboro, NCAbility to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores, K&G is a leading shopping destination for brand-name apparel, footwear and accessories for the entire family.
Customer Service Representative/BDC Representative Modern Automotive Network LLCCustomer Service Representative/BDC RepresentativeWinston-Salem, NCPart timeModern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money. Since 1933, Modern Automotive has been distinguished from its competitors by setting trends with innovative facilities, recruiting a highly talented workforce, and providing world-class customer service.
NewPersonal Lines Customer Service Representative Barnett-Smith InsurancePersonal Lines Customer Service RepresentativeGreensboro, North Carolina$36,000–$48,000 / yearJob Description The Personal Lines CSR at Barnett-Smith Insurance is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Furniture Sales / Customer Service Representative Advanced Personnel Resources, Inc.Furniture Sales / Customer Service RepresentativeGreensboro, NC$50,000–$55,000 / yearFull timeLocation: High Point, NCEmployment Type: Direct HirePay: $50,000–$55,000/year DOEResponsibilities include:Assist customers with product information, order status, pricing, and general inquiriesSupport sales efforts through follow-up, relationship building, and customer communicationEnter, process, and track customer orders accuratelyCoordinate with internal departments regarding inventory, shipping, delivery, and order updatesResolve customer service concerns in a timely and professional mannerMaintain accurate customer records and order documentationProvide a high level of service to both new and existing customersQualified candidates should have:Previous sales, customer service, account support, or order processing experienceFurniture, home furnishings, design, manufacturing, or related industry experience preferredStrong communication and follow-up skillsExcellent attention to detail and organizational skillsAbility to manage multiple customer requests and prioritiesStrong computer skills and the ability to learn internal systemsProfessional phone and email communication skillsThis is a great opportunity for someone who enjoys working with customers, has a sales/service mindset, and wants to grow with a stable company in the High Point area. This position will support customers throughout the sales and service process, including answering product questions, entering and tracking orders, following up on customer needs, providing quotes or pricing information, and helping resolve any order or delivery-related issues.
Customer Service Representative - Logistics BEST Logistics GroupCustomer Service Representative - LogisticsKernersville, North CarolinaBased out of our office located in Kernersville, NC, this highly lucrative CSR role is responsible for collaborating with carrier partners and shippers alike overseeing the full life cycle of every shipment in your team's given book of business. In order to be successful in this role, individuals must be able to think quickly in a fast-paced and competitive team environment where your hard work will generate results.
Customer Service Representative / Inside Sales FASTSIGNS #110701Customer Service Representative / Inside SalesHigh Point, NCFull timeOur mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
Customer Service Representative - State Farm Agent Team Member Joshua Murray - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberAsheboro, NCFull timeAs a Customer Service Representative - State Farm Agent Team Member with Joshua Murray - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. I'm an active member of the local Chamber of Commerce, proudly support the local minor league baseball team, the Zoo Keepers, and enjoy sponsoring youth sports and community events.
Customer Service Representative Kimbrell's Home FurnishingsCustomer Service RepresentativeSILER CITY, NCFull timeTogether, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support.
Remote Customer Service Representative – Travel Hallford TravelsRemote Customer Service Representative – TravelHigh Point, North CarolinaRemoteIn this role, you will support clients with travel-related inquiries, assist in coordinating travel arrangements, and help guide travelers through the planning process. This opportunity is ideal for individuals who enjoy helping others, communicate effectively, and are interested in working within the travel industry while operating in a remote environment.
Lead Customer Service Representative Circle K Stores IncLead Customer Service RepresentativeGreensboro, NCYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsLeading a team of employeesEntry level employee supervisionGreat if you haveRetail and customer service experienceEntry level management experienceSales associate or cashiering experienceHigh School Diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 2723782 3001 Pleasant Garden Rd Greensboro North Carolina 27406Shift AvailabilityOvernights Weekdays Weekend Availability Required Time TypePart timeLead Customer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Customer Service Representative Circle K Stores IncCustomer Service RepresentativeGreensboro, NCYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you haveRetail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 2701515 1585 New Garden Rd Greensboro North Carolina 27410Shift AvailabilityEvenings Time TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Customer Service Representative, Full or Part Time Circle K Stores IncCustomer Service Representative, Full or Part TimeThomasville, NCYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you haveRetail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 2723955 1115 Randolph St Thomasville North Carolina 27360Shift AvailabilityFlexible Days Evenings Overnights Weekends Time TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Customer Service Representative | Technical Support Charter Communications IncCustomer Service Representative | Technical SupportGreensboro, NCExperience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications. As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments.
Customer Service Representative/BDC Representative Modern Automotive NetworkCustomer Service Representative/BDC RepresentativeWinston-Salem, North CarolinaModern, a fourth-generation family-owned business, has a strong reputation for treating customers with respect, doing the right thing every day, and giving customers the best value for their money. Since 1933, Modern Automotive has been distinguished from its competitors by setting trends with innovative facilities, recruiting a highly talented workforce, and providing world-class customer service.
Commercial Lines Customer Service Representative Rockingham Insurance AgencyCommercial Lines Customer Service RepresentativeEden, North CarolinaJob Description: The Commercial Lines CSR at Rockingham Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.