
Responsibilities include: • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone • Meet and greet customers in a friendly and timely manner • Provide directions and general assistance • Assist to assess condition of rental upon return • Process returns, check-ins and exit kiosk transactions • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed • Understand and communicate rental terms and conditions, vehicle features and other services • May sell optional protection products, upgrades, fuel options and other additional equipment • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance • Clean vehicle interior and exterior by hand or by operating washing equipment when needed • Perform various administrative and basic accounting functions such as: • research and billing support tasks • accounts receivables • transfer and key logs • run miscellaneous reports • supply maintenance • process customer billing • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned • Perform miscellaneous and backup duties job-related duties as assigned. The CSR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

