Overview: The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates.
Loud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions. This role oversees day‑to‑day customer service operations, ensures pricing and order management accuracy, and acts as a key interface between customers, Sales, Business Operations, and Product Lines. - Oversee order management activities, including new orders, change orders, sample orders, returns, and credit/debit transactions, ensuring accuracy and compliance with internal policies.
Wilmington, MA15 days ago As a key cross-functional partner, this role ensures alignment between Customer Service and Sales, Engineering, Operations, and Business Applications & Systems Teams to support business objectives and customer outcomes. The ideal candidate brings strong business acumen, the ability to influence across functions, and a demonstrated track record of driving performance through people, process, and systems. p>Required Skills: High School diploma, Associate's or Bachelor's degree, and 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/ Integration, Public Safety Systems Sales, or Public Safety Systems Engineering is required. Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical and commercial actions remain in strict compliance with US Federal Government Markets Division policies.
p>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: Leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. li>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. ul>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: - Leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
p>The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Your role: Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth.
Framingham, MA13 days ago p>If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. The Customer Service Manager position is one of hourly store management. Whitinsville, MA30+ days ago Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. In this role, you''ll be the right-hand to our Customer Service Manager, helping to keep the daily operations running smoothly, ensuring our customers leave with smiles, and creating a shopping experience that''s second to none. p>Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Whether you're assisting at the register during a rush, mentoring associates, or keeping the service area running seamlessly, you'll play a key role in creating a welcoming and positive store atmosphere. Boxborough, Massachusetts6 days ago ul style="margin-top:0;margin-bottom:0">3+ years of leadership experience in a call center or customer service environment. - Monitor and analyze KPIs, call metrics, and performance reports to drive results.
p>• Serve as the professional insurance resource for residents and families regarding the Erickson Advantage Health Plan • Review employer group coverage to help residents and families understand their benefits • Maintain strong knowledge of CMS regulations and guidelines related to Medicare Advantage Plans • Participate fully in community resident prospecting events, including registration, tours, and answering questions about amenities • Create and conduct sales events to support residents in making informed health insurance decisions • Generate long-term client sources through referrals, lead-generation, and responding to provided leads • Provide exceptional service to retain EA Health Plan members, including timely responses to benefit questions and issue resolution via in-person, phone, or electronic communication • Assist residents during Medicare Advantage Open Enrollment with evaluating employer or supplemental insurance options. • Current health insurance license required • Bachelor's degree preferred; equivalent experience accepted • Experience in sales/marketing to Medicare-eligible markets preferred • Excellent verbal and written communication abilities • Proficiency in current Microsoft Office applications. li>Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Hopkinton, Massachusetts9 days ago Act as the customers' liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities. * Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities. Boston, Massachusetts30+ days ago Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. *Prepares work to be processed by sorting organizing and recording data, information, and documents. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Feel free to be yourself at American.Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. With a focus on leadership training, customer service excellence, and operational expertise, you'll receive hands-on assignments and structured learning opportunities. li>Maintain working knowledge of commonly utilized Town processes and services, including but not limited to DPW requests, Recreation and Youth Services programming, Treasurer/Collector transactions, Assessor inquiries, Human Resources processes, Purchasing procedures, Town Clerk services, and permitting functions. Provides comprehensive assistance to residents, businesses, and visitors by serving as the Town's primary front-facing customer service representative, ensuring a welcoming and efficient first point of contact and guiding individuals to appropriate departments, services, and municipal resources. Framingham, MA30+ days ago As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. An applicant's criminal record is not a disqualification from employment and will be considered individually based on factors such as the relationship between the position sought and the criminal offense, the nature of the offense, any documentation or information demonstrating the rehabilitation of the applicant, the time elapsed since the offense, and any other relevant information. Manages both people and processes, tracking quantity and quality of agent performance and customer experience and the impact on the overall performance of the center, forecasting phone and MyChart volume to ensure adequate staffing needs; and liaising and relationship building with practice leadership teams to build and sustain a high quality, well integrated regional access team. The fraudulent LinkedIn messages and emails, which do not originate from any Executives LinkedIn account or of UnitedHealth Group's email domains, or those of any of its operating divisions, supposedly conducts an interview via a Zoom meeting, offers a work from home job at Optum, emails an application, sends a fake check by next day delivery through USPS and asks recipients to pay a vendor a large dollar amount. As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising. Framingham, MA12 days ago p>As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising. Worcester, MA30+ days ago If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales. Address and resolve customer concerns related to billing, security, auctions, and proper site usage Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits. North Attleboro, MA27 days ago p>If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. p>If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. p>By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch. Manufacturing company in Canton is seeking a Customer Service Representative responsible for the fulfillment of receiving, processing, shipping and completing customer purchase orders for products and services. • Monitor SAP generated back order lists, open billing lists, scheduled picking and shipping lists, etc., to fulfill and stay ahead of customer's orders and related needs . Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.8. Machines, tools, and equipment utilized: Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies. Medfield, Massachusetts30+ days ago Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, incorrect prices or poorly marked merchandise, errors/problems with UPC codes, change and coin needed, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations. Scanner, scales, adding machine, check scanner, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies. The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com-will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. You will lead a high-performing team through ongoing transformation initiatives, champion digital innovation and drive meaningful improvements that positively impact customers, commercial partners and business results. Leominster, MA22 days ago p>Category/Area of Expertise: Retail Operations Job Requisition: 506337 Address: USA-MA-Leominster-118 Lancaster Street Store Code: Store 08003 Management (2756356) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early r. Fosters strong customer relationships by proactively contacting customers daily to ensure timely execution of order fulfillment, communicating the status of orders, and developing an in-depth understanding of our customers' expectations. This person must be knowledgeable of our product lines and will be responsible for entering customer orders, providing status updates and responding to customer inquiries and issues with a high level of integrity. li>Fosters strong customer relationships by proactively contacting customers daily to ensure timely execution of order fulfillment, communicating the status of orders, and developing an in-depth understanding of our customers' expectations. This person must be knowledgeable of our product lines and will be responsible for entering customer orders, providing status updates and responding to customer inquiries and issues with a high level of integrity. Hopkinton, Massachusetts30+ days ago Act as the customers' liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities. * Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities. |
· Provide outstanding customer service: You will provide friendly, knowledgeable, and prompt assistance to clients by answering incoming calls and emails while promptly addressing all inquiries, concerns, and requests. | Customer Service Manager (Office Manager) (Site Director). Who We Are: West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits. Braintree, MA30+ days ago p>Provides back-up to Sales team as needed, assisting with processing customer orders, quotes, and maintenance of related files, according to established department policies and procedures. Provides timely and accurate information to customers about order status and product queries by phone or email and follow up with customers as required. Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem. p>Qualifications: High School Diploma/GED 2-5+ years of customer service experience Superior customer service and listening skills with the ability to handle difficult situations with poise and tact Proactive with the ability to work independently and in a team environment Professional telephone and email etiquette Displays empathy, understanding, and patience with customers and employees Strong computer skills with proficiency in MS Office Programs Electronic Data Interchange (EDI) experience a plus Excellent organizational skills with the ability to work in a fast-paced environment under pressure Positive, upbeat and goal driven. This person must be knowledgeable of our product lines and will be responsible for entering customer orders, providing status updates and responding to customer inquiries and issues with a high level of integrity. p>Florida Boca Raton Boynton Beach Bradenton Brooksville Cape Coral Clearwater Cocoa Coconut Creek Crestview Davenport Deerfield Beach Delray Beach Destin Doral Estero Fort Myers Ft Walton Beach Gainesville Gulf Breeze Jacksonville Jupiter Lake Mary Lake Worth Lakeland Largo Lutz Melbourne Milton Naples Neptune Beach New Port Richey Ocala Odessa Oldsmar Orange Park Ormond Beach Palm Beach Gardens Palm Harbor Palmetto Bay Parrish Pembroke Pines Pensacola Plant City Pompano Beach Port Charlotte Port Orange Port St Lucie Riverview Royal Palm Beach Sanford Sarasota Satellite Beach St Augustine St Johns St Petersburg Stuart Tallahassee Tampa Viera Wellington Wesley Chapel West Melbourne Winter Garden Winter Haven Winter Springs. Florida Parrish St Augustine Brooksville Satellite Beach West Melbourne Cocoa Port Charlotte Melbourne Winter Garden St Johns Naples Boca Raton Palm Harbor Jacksonville Winter Haven Lutz Ormond Beach Stuart Fort Myers Pembroke Pines Crestview Delray Beach Gainesville Palmetto Bay New Port Richey Cape Coral Largo St Petersburg Destin Orange Park Tampa Jupiter Port Orange Wellington Oldsmar Sanford Lake Worth Clearwater Ft Walton Beach Port St Lucie Coconut Creek Ocala Tallahassee Boynton Beach Estero Palm Beach Gardens Riverview Pompano Beach Deerfield Beach Royal Palm Beach Pensacola Milton Gulf Breeze Viera Sarasota Doral Davenport Neptune Beach Bradenton Odessa Orlando Lakeland Plant City. li>interpersonal, and written skills are required Ability to work in a high-energy, team environment is required Exceptional customer service, organizational, and communication skills are required Strong problem solving and decision-making skills are required Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. Cookie Settings Deny Allow Assistant Manager I Location 1 Carlisle Rd, Westford, Massachusetts, 01886 Job Id R-264289 Save Apply Now Back to search results Previous job Next job JOB DESCRIPTION We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. What You'll Do Provide clinical oversight for all center-based ABA services and programming Lead, mentor, and performance-manage Senior BCBAs, BCBAs, ACSs, and Behavior Technicians Ensure implementation of CAS's Personalized Care Philosophy and assent-based practices Monitor program quality, data integrity, session notes, and treatment outcomes Support intake assessments, FBAs, and timely completion of all clinical reports Partner with regional leadership on caseload planning, staffing, and productivity Oversee center census, ratios, and staffing to ensure consistent service delivery Maintain compliance with health, safety, and regulatory requirements Build and sustain strong relationships with families, schools, providers, and community partners Represent CAS in outreach events and referral-building activities Analyze clinical and financial performance to support center sustainability Serve as a resource for team members regarding policies, procedures, and best practices How Success Is Measured Success in this role is defined by: High-quality, ethical, and consistent clinical care Strong performance, engagement, and retention of clinical staff Positive client outcomes and family satisfaction A healthy, fully staffed center operating at sustainable capacity Effective collaboration with regional leadership and partners ____ Qualifications Master's degree or PhD in Psychology, ABA, or a related field Current BCBA certification in good standing (required) Active Licensed Behavior Analyst (LBA), where applicable Minimum of 5+ years of ABA experience, including at least 3 years as a practicing BCBA Demonstrated experience supervising and managing clinical teams Strong leadership, coaching, and organizational skills Experience overseeing clinical operations and productivity Ability to travel locally as needed ____ Why CAS Is Different We intentionally design clinical leadership roles that: Balance autonomy with accountability Elevate clinicians into true decision-making roles Provide structure without micromanagement Support sustainable growth-for people and programs ____ Not Ready to Make the Jump - but Know Someone Who Is? ____ Why Clinical Leaders Choose CAS True ownership of a center's clinical quality, culture, and outcomes Leadership scope that goes beyond supervision - without losing clinical integrity Sustainable expectations with strong regional partnership and support Ability to build, mentor, and retain high-performing BCBA teams No non-compete clauses - because ethical leadership matters Keep reading to see how this role is intentionally designed for experienced clinical leaders. Worcester, Massachusetts6 days ago Work collaboratively with Purchasing, Accounting, Sales Management and Distribution Center Personnel to assist in order coordination, customer questions, inventory inquiries and resolving customer related problems by successfully navigating and utilizing the AS400 System. We’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health and beauty care, seasonal items, general merchandise categories. p>Serves as primary department contact for customers: - Serves in a highly visible capacity as resource for department including frequent interactions with internal and external customers; communicates on behalf of Department Administrator and Chair and other staff to explain or disseminate information. This position serves as a "front-of-house" and customer service manager in a busy office, and central source of information and problem-solving for students, faculty, staff, and external constituents; regularly answers questions about the department through phone, email, and face-to-face communication.
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