Commercial Aquatics Install + Repair Manager - Oahu, HI VIVOAQUATICS INCCommercial Aquatics Install + Repair Manager - Oahu, HIHonolulu, HI$75,000–$95,000 / yearThe daily role will be to manage, maintain, and grow sales and client relationships in the territory, alongside the Regional Account Manager, to create a more efficient and profitable territory. Safety and PPE Management: Must wear appropriate PPE at all times and ensure technicians are trained and are wearing appropriate PPE at all times; complete stand up safety meetings monthly.
NewConstruction Project Manager JobotConstruction Project ManagerHonolulu, HI$125,000–$175,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Territory Manager II Swisher International, Inc.Territory Manager IIHonolulu, HI$70,000–$70,000 / yearWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
NewNurse Case Manager, Palliative & Oncology Care Kaiser PermanenteNurse Case Manager, Palliative & Oncology CareHonolulu, HI$72.11–$72.11Drives services related to the initial case assessment by: interviewing patients and their families to evaluate needs, goals, and current services with minimal day-to-day supervision; determining initial eligibility, benefits, and education for all admissions independently; reviewing and entering authorization data (e.g., authorization data regarding admitting/principle diagnoses, bed type(s), and disposition data for accuracy, after visit summary) and identifying and documenting inaccuracies; recommending research plans that identify new and/or existing options to assure that quality, cost-efficient care is provided; and leveraging comprehensive knowledge to assess medical necessity for hospital admission and required level of care to inform physician. Provides services related to patient disposition by: identifying patients ready for disposition planning activities under limited guidance; developing, evaluating, coordinating, and communicating a comprehensive disposition plan in collaboration with the patient, family, physician, nurses, social services, and other healthcare providers and agencies to meet each patients personal, psychosocial, economic, and cultural needs with guidance; and obtaining authorizations/approvals as needed for services for the patient with minimal supervision.
Operations Manager ABM IndustriesOperations ManagerHonolulu, HI$55,000–$70,000Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions.
Branch Manager-Hawaii NucorBranch Manager-HawaiiKapolei, HILeadership Presence and Courage – Willingness and confidence to have immediate and direct conversations on critical alignment issues such as teamwork, building relationships, initiating and supporting change, and production process issues that arise. • Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members as well as effectively managing and resolving conflict as needed.
Production Control Supervisor BERING STRAITS PROFESSIONAL SERVICES LLCProduction Control SupervisorWahiawa, HI$110,000–$110,000 / yearBering Straits Professional Services (BSPS) is committed to world-class management of global logistics, training and procurement services for U.S. Government agencies. The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job.
NewCustomer Service and Support Manager 1 ASM Research, An Accenture Federal Services CompanyCustomer Service and Support Manager 1Honolulu, HICompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. Oversee care advocates and Health Resource Specialists (HRSs) scheduling, leave planning, and queue monitoring to maintain adequate staffing levels.
NewCustomer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerKapolei, HITransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Service Production Supervisor RivianService Production SupervisorHonolulu, Hawaii$75,700–$105,100 / weekFull timeRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Talent Manager (Administrative & Customer Support) Robert Half IncTalent Manager (Administrative & Customer Support)HI$43,000–$79,000 / yearAdditional responsibilities include: Recruiting, interviewing and matching highly skilled administrative and customer support professionals with clients projects, contract assignments and contract to full-time opportunities; Managing ongoing engagements to deliver outstanding customer service to both clients and candidates; Providing ongoing communication and career guidance to candidates; and. PERFORMANCE = REWARD We offer exceptional earning potential and a competitive benefits package, including a base salary and bonus pay (for talent professional positions), group health insurance benefits (medical, vision, dental), flexible spending and health savings accounts, life and accident insurance, adoption, surrogacy and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability.
Customer Success Manager, SMB Fullpath LtdCustomer Success Manager, SMBHonolulu, HIRemoteAs an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. Our mission is to constantly disrupt the industry by creating new, groundbreaking technologies to help dealers build stronger, more resilient businesses.
Enterprise Customer Account Manager UKGEnterprise Customer Account ManagerHonolulu, HIA successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.
Building Services Manager BRIGHAM YOUNG UNIVERSITY-HAWAIIBuilding Services ManagerHI$61,000–$69,000 / yearThe Building Services Manger leads a close-knit team of Building Services Supervisors, overseeing custodial services, pest control, and event setup support across campus facilities. Associate's degree in Facilities Management, Business Administration, Operations Management, or a related field; or an equivalent combination of education and progressively responsible experience.
Food Service Manager AramarkFood Service ManagerHonolulu, HIAdopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
NewAutomotive Service Manager Midas HawaiiAutomotive Service ManagerHonolulu, HIAs a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Deliver exceptional customer service while listening and consulting customers . We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.
Guest Services Manager Marriott International IncGuest Services ManagerHonolulu, HIUtilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
Key Account Manager - Food Service Meadow Gold Dairies Hawaii, LLCKey Account Manager - Food ServiceWAIPAHU, HI$75,000–$85,000 / yearThe KAM is responsible for growing sales, improving product mix, optimizing execution, and ensuring Meadow Gold remains a preferred vendor across Hawaii's food service landscape. The Key Account Manager (KAM) for foodservice supports major hotels and small restaurants.
Customer Service Coordinator The Odom CorpCustomer Service CoordinatorKapolei, HI$23–$28 / hourIt serves as a primary point of contact for both internal and external customers, providing timely and accurate information to strengthen and maintain positive business relationships. While performing the duties of this job, the employee is regularly required to sit, stand, walk, and uses hands and fingers to operate a keyboard, mouse, telephone to talk and hear.
NewDave & Buster's - Winner's Circle - Customer Service - Honolulu (Kaka'ako) - Urgently Hiring Dave & Buster'sDave & Buster's - Winner's Circle - Customer Service - Honolulu (Kaka'ako) - Urgently HiringHonolulu, HIMaintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. - Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Winner''''s Circle - Customer Service Dave & Buster's Entertainment IncWinner''''s Circle - Customer ServiceHonolulu, HIMaintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Automotive Service Manager Kapahulu Kaimuki Midas HawaiiAutomotive Service Manager Kapahulu KaimukiHONOLULU, HIAs a Midas automotive service manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including: Deliver exceptional customer service while listening and consulting customers. We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.
Automotive Car Wash Service Manager Midas HawaiiAutomotive Car Wash Service ManagerWAIPAHU, HIAt Gold Touch Car Wash we are dedicated to providing the best car wash service available on the Island of Oahu. We are looking for a Car Wash Service Manager to continue the traditions and reputation we've already established.
Field Service Manager ICEEField Service ManagerWaipahu, HawaiiActively immersed in leading day-to-day operations, the Field Service Manager is hands-on in the field, supervising and assisting direct reports with installing and servicing machines and equipment, and all machine movements. With direct accountability, the Field Service Manager will oversee the daily operations and leadership of service technicians and Route Sales Drivers within the assigned service centers.
Field Service Manager J & J Snack Foods CorpField Service ManagerWaipahu, HIActively immersed in leading day-to-day operations, the Field Service Manager is hands-on in the field, supervising and assisting direct reports with installing and servicing machines and equipment, and all machine movements. With direct accountability, the Field Service Manager will oversee the daily operations and leadership of service technicians and Route Sales Drivers within the assigned service centers.
Manager, Accounting Services SercoManager, Accounting ServicesHonolulu, HILead and manage the Accounts Payable team, fostering a culture of excellence, collaboration, and continuous improvement while overseeing day-to-day operations to ensure efficient workflows, accuracy and timeliness in invoice posting and payment processing, correct reporting, and compliant data management. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Professional Services Manager - Oahu, HI VivoAquatics, Inc.Professional Services Manager - Oahu, HIHonolulu, HI$75,000–$95,000 / yearThe daily role will be to manage, maintain, and grow sales and client relationships in the territory, alongside the Regional Account Manager, to create a more efficient and profitable territory. Safety and PPE Management: Must wear appropriate PPE at all times and ensure technicians are trained and are wearing appropriate PPE at all times; complete stand up safety meetings monthly.
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Whole Foods Market IncGrocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part TimeKailua, HI$17–$25.40 / hourProvides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.
Private Banking Service Manager Central Pacific BankPrivate Banking Service ManagerHonolulu, HIExhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness. Creates an environment where the Bank's performance management process is administered fairly; holds others accountable, addresses performance issues appropriately, provides frequent development opportunities, and makes investments to allow for the advancement of existing staff.
Route Service Manager - CDL Interstate Batteries IncRoute Service Manager - CDLWaipahu, HIThis role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention. Purpose of Job: The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory.
Manager, Customer Experience C&S Wholesale GrocersManager, Customer ExperienceKapolei, HawaiiThe Manager contributes to cross-functional teams in the delivery of projects and programs in support of customers’ business objectives, develops cost efficiencies, and brings key stakeholders together to solve problems and eliminate roadblocks. The role works collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to resolve chronic issues.
Manager, Customer Experience Hawaii Logistics LLCManager, Customer ExperienceKapolei, HI$85,420–$113,100 / yearThe Manager contributes to cross-functional teams in the delivery of projects and programs in support of customers’ business objectives, develops cost efficiencies, and brings key stakeholders together to solve problems and eliminate roadblocks. The role works collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to resolve chronic issues.
Guest Services Manager (OEM) Overnight Highgate Hotels LPGuest Services Manager (OEM) OvernightHonolulu, HIThe Guest Services Manager Overnight (OEM) is responsible for assisting the Front Office leaders while providing attentive, courteous, and efficient service to all guests, including successfully resolving guest complaints, prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen.
Commercial HVAC Service Account Manager Carrier CorporationCommercial HVAC Service Account ManagerWaipahu, HI$79,000–$158,000 / yearAs the, Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.
Customer Service & E-Commerce Supervisor - Full Time Whole Foods Market IncCustomer Service & E-Commerce Supervisor - Full TimeKailua, HI$17.50–$30.20 / hourYou are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store.
Client Services Manager, Home Health Bayada Home Health Care, Inc.Client Services Manager, Home HealthHonolulu, HIThe Client Services Manager supports the day-to-day success of our Home Health office by helping coordinate client services, grow and manage a caseload, support field staff, and ensure a high-quality experience for clients and referral partners. This role is designed for a high-potential professional who can operate with increasing independence, provide advanced support across client services functions, and serve as a reliable partner to office leadership in a fast-paced Medicare-certified Home Health environment.
Customer Service Associate (HELE Salt Lake | Full-Time) Par Pacific Holdings IncCustomer Service Associate (HELE Salt Lake | Full-Time)Honolulu, HI$17.15–$21.15 / hourFrequent reaching overhead, gripping, wrist movements, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
NewCustomer Service Associate (HELE King Kalakaua | Full-Time) Par Pacific Holdings IncCustomer Service Associate (HELE King Kalakaua | Full-Time)Honolulu, HI$17.15–$21.15 / hourFrequent reaching overhead, gripping, wrist movements, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
Customer Service Associate (HELE Kapahulu | Full-Time) Par Pacific Holdings IncCustomer Service Associate (HELE Kapahulu | Full-Time)Honolulu, HI$17.15–$21.15 / hourFrequent reaching overhead, gripping, wrist movements, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Senior Customer Service Associate, Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
NewCustomer Service Assistant Servco Pacific IncCustomer Service AssistantKaneohe, HI$17.41–$21.73 / hourAs a Customer Service Assistant, you will play a key role coordinating our loaner car program, radio returns, and Krex claims processing for the Servco Toyota Windward service department. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation.
Assistant Service Manager (SFIE) Servco Pacific Job DistroAssistant Service Manager (SFIE)Honolulu, HawaiiThe Assistant Service Manager (SFIE) assists the Service Manager in leading the daily operations of our forklift and industrial equipment service department, including scheduling, dispatching, and customer communication, to ensure customer needs and requests are addressed promptly. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation.
Relationship Manager Kalai Services (Oahu) Bank of Hawaii CorpRelationship Manager Kalai Services (Oahu)Honolulu, HIUnder the direction of the Executive Vice President and Kalai Services Manager, this position is responsible for leading, developing, managing, and retaining comprehensive relationships with Kalai Services clients by providing advice, counsel, and high level customer service to build deeper client relationships through the sale and delivery of a broad and coordinated range of products and services (credit, deposit, investment, trust and wealth management) to address total wealth management needs, in a manner that ensures compliance with all applicable regulations, policies, and procedures. As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Sr. Customer Service Associate (HELE Pearl City | Full-Time) Par Pacific Holdings IncSr. Customer Service Associate (HELE Pearl City | Full-Time)Pearl City, HI$18.65–$22.65 / hourFrequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping. This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization that could lead to Assistant Store Manager, Store Manager, Retail Area Manager, Operations, Marketing and/or Logistics.
NewCustomer Service Assistant Servco Pacific Job DistroCustomer Service AssistantKaneohe, Hawaii$17.41–$21.73 / hourAs a Customer Service Assistant, you will play a key role coordinating our loaner car program, radio returns, and Krex claims processing for the Servco Toyota Windward service department. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation.
GreenDrop Customer Service Attendant Savers Value Village IncGreenDrop Customer Service AttendantKapolei, HI$16.50–$20.63 / hourBy partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse. Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives.
Engineering Services Manager Aqua EngineersEngineering Services ManagerHonolulu, HawaiiPossesses extensive formal training in business and project management, including an understanding of the application of the theory and practices of planning, design and construction of water/wastewater collection and conveyance infrastructure and treatment facilities, usually in the form of a major in business, engineering or construction as part of a Bachelor’s or Master’s degree program (or other applicable extended training program). Possesses thorough knowledge of state and federal regulations related to water, wastewater, recycled water, and basic operation and maintenance of water/wastewater treatment plants, pump stations, and collection and distribution systems.
Sales and Service Manager 24 Hour Fitness, INC.Sales and Service ManagerHonolulu, HI$19–$22 / hourPhysical Demands/ Environmental Conditions** * Ability to work in club office; move about club floors and rooms * Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures * Ability to communicate telephonically with members * Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system * While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts * Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required * Able to work in a loud environment **Travel Requirement** * Availability to travel 10% of the time to attend training and meetings **DISCLAIMER** : This job description is intended to describe the general job functions and requirements for this position. * Possesses strong organizational skills to execute and prioritize multiple tasks **Minimum Educational Level/Certifications** * High School Diploma or GED required * Bachelor's Degree preferred * Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization **Minimum Work Experience and Qualifications** * Prior management experience in service sales industry leading 4-10 employees preferred.
Sales and Service Manager 24 Hour Fitness USA IncSales and Service ManagerHonolulu, HI$19–$22 / hourThe Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness.
NewUnion - Associate Customer Service Representative (Inside Sales) WESCOUnion - Associate Customer Service Representative (Inside Sales)Honolulu, HIIdentifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity. + Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
TRICARE Customer Service Rep-Alaska residents TriWest Healthcare AllianceTRICARE Customer Service Rep-Alaska residentsHonolulu, HIFull timeAccurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondence. • Effectively and professionally answer customer inquiries by taking ownership of issues, utilizing sound judgement and the tools at your disposal to resolve customer issues on the initial contact .