p>Strong leadership and analytical skills Project management skills, with strong organizational skills in planning and coordinating multiple activities and projects Highly driven, self-motivated, proactive and enthusiastic leader capable of communicating, motivating, and driving workforces toward positive change and improvement Exceptional relationship management, leadership, teamwork, interpersonal, and managerial skills Strong written communication skills, including the ability to make clear, accurate, and concise written and verbal reports and presentations Proven ability to clearly assess multi-faceted situations with multiple stakeholders and work towards innovative solution in an organized manner Strong collaboration skills, ability to interact well in a team-based and diverse working environment, and model FE Values and Behaviors Understanding of utility industry customer dynamics (billing, outages, reliability, low-income programs, regulatory environment) Experience managing teams and vendor relationships Proficiency with analytics tools (e.g., Excel, Power BI/Tableau, SQL or Python a plus) Excellent communication skills with ability to present insights to senior leadership. • Bachelor's degree in Marketing, Business, Analytics, Economics, Data Science, or a related field, and at least seven (7) years of relevant experience in customer insights, market research, customer analytics, or customer experience, including proven leadership or supervisory responsibilities.