NewSenior Project Manager Rodem, IncSenior Project ManagerHarrison, OH$80,000–$120,000 / yearFull timeIf you are a collaborative leader who enjoys solving complex challenges, building strong customer relationships, and driving successful project outcomes, we'd like to hear from you. We are seeking an experienced Senior Project Manager to lead multidisciplinary projects serving the food, beverage, dairy, and industrial manufacturing industries.
Food Service Manager AramarkFood Service ManagerGermantown, OH$58,500–$60,000Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
General Manager (MEP) JobotGeneral Manager (MEP)Cincinnati, OH$150,000–$225,000 / year10+ years of progressive leadership experience within HVAC, mechanical contracting, construction services, MEP services, building services, or related industries. We are a private equity-backed mechanical services platform focused on building market-leading HVAC, plumbing, and electrical businesses across the United States.
Assistant General Manager (Restaurant) JobotAssistant General Manager (Restaurant)Cincinnati, OH$55,000–$75,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Qualifications: Minimum 5+ years of experience in restaurant management, including experience in staff management, food safety, and guest services.
General Manager (Restaurant) JobotGeneral Manager (Restaurant)Newport, KY$65,000–$85,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Qualifications: Minimum 5+ years of experience in restaurant management, including experience in staff management, food safety, and guest services.
Aircraft Base Manager Tank TigersAircraft Base ManagerWilmington, OHThis role leads fuel system maintenance operations, oversees technicians, and ensures all work is performed safely, correctly, and in full compliance with FAA regulations. With operations supporting commercial, cargo, and military aircraft, Tank Tigers delivers specialized expertise in fuel tank repair, inspection, and compliance-driven maintenance.
General Manager (Fast Pace Restaurant) JobotGeneral Manager (Fast Pace Restaurant)Mount Orab, OH$70,000–$80,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
Assistant General Manager (Fast Pace Restaurant) JobotAssistant General Manager (Fast Pace Restaurant)Mount Orab, OH$60,000–$70,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners.
NewJanitorial Area Manger Jan-Pro of Northern IllinoisJanitorial Area MangerCincinnati, OH$55,000–$65,000 / yearFull timeLocation * 10250 Alliance Road, Suite 210, Blue Ash, OH 45242 * Benefits * Medical/Dental/Vision HRA Program * Retirement Plan * Retirement Plan matching * Company vehicle, gas card * Company provided computer, tablet and cell phone * Paid vacation plus paid holidays WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT: * Develop a beneficial business relationship with all Certified Business Owners in assigned area. JAN-PRO Franchise Development of Greater Cincinnati/Dayton 10250 Alliance Road, Suite 210, Blue Ash, OH 45242 * Must have a MINIMUM of 4 years in janitorial operations and customer service experience.
Territory Manager II Swisher International, Inc.Territory Manager IIWest Chester, OHWith a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. This role uses facts, analytics, and market intelligence to influence customer decisions, drive distribution, and deliver measurable top and bottom-line growth and grow market share.
Remote Tax Manager JobotRemote Tax ManagerCincinnati, OHRemote$140,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have a strong background in public accounting, with a focus on complex tax returns for S Corp and Partnerships and their HNW owners.
EPC Project Manager - Hybrid work schedule! JobotEPC Project Manager - Hybrid work schedule!Cincinnati, OH$160,000–$200,000 / yearOur company, headquartered in Cincinnati, OH, is an Engineering Consultancy providing full-service engineering, procurement, and construction management (EPCm) services to industrial process manufacturers operating in pulp & paper, chemical, CPG, F&B, power, and heavy industrial markets across the nation. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Audit Manager – Government Services Gables Search GroupAudit Manager – Government ServicesCincinnati, OHAs an Audit Manager in Government Services, you'll engage in work that ensures the effective management, reporting, and trust of public resources, offering a profound impact on community development. Join our dynamic team where you'll play a crucial role in shaping the financial landscape of public sector entities, including state agencies, municipalities, and public institutions.
Culinary Manager Fricker's USA, LLCCulinary ManagerNew Lebanon, OHPreferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work. You should be passionate about the industry, inspiring others, coaching, training, counseling, creating a profitable environment, and delivering an exceptional guest experience.
Restaurant Manager Fricker's USA, LLCRestaurant ManagerNew Lebanon, OHPreferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work. You should be passionate about the industry, inspiring others, coaching, training, counseling, creating a profitable environment, and delivering an exceptional guest experience.
Bar Manager Fricker's USA, LLCBar ManagerDayton, OHPreferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work. You should be passionate about the industry, inspiring others, coaching, training, counseling, creating a profitable environment, and delivering an exceptional guest experience.
Kitchen Manager Fricker's USA, LLCKitchen ManagerDayton, OHPreferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work. You should be passionate about the industry, inspiring others, coaching, training, counseling, creating a profitable environment, and delivering an exceptional guest experience.
Program Manager B-2 Div (WBZ), 01.06.03/08/10/13 CredenceProgram Manager B-2 Div (WBZ), 01.06.03/08/10/13Wright-Patterson Air Force Base, OHDevelop program management strategies and support Business Case Analyses (BCAs), Cost of Ownership (COO) analyses, aging aircraft analyses, process documentation, PWSs, SOWs, Data Item Descriptions (DIDs), test plans, acquisition plans, LCMPs, LCSPs, ELMPs, QASPs, ASPs, IMPs, IMSs, AIPs, and AIMPs. Master’s or Doctorate Degree in a related field and ten (10) years of experience in the respective technical/professional discipline being performed, five (5) years of which must be in the DoD; OR Bachelor’s Degree in a related field and twelve (12) years of experience in the respective technical/professional discipline being performed, five (5) years of which must be in the DoD; OR fifteen (15) years of directly related experience with proper certifications as described in the PWS labor category performance requirements, eight (8) years of which must be in the DoD.
Program Manager - Aircraft Installation B-2 Div (WBZ) 01.6.06 CredenceProgram Manager - Aircraft Installation B-2 Div (WBZ) 01.6.06Wright-Patterson Air Force Base, OHAssist the B-2 Chief of Interoperability by supporting the B-2 SPO at all meetings and conferences relating to B-2 Modification Field Team support at Whiteman Air Force Base (WAFB), MO, including aircraft availability optimization meetings, integrated test team working groups, modernization reviews, wing scheduling meetings, integrated functional capability discussions, and health of the fleet discussions. Master’s or Doctoral Degree in a related field and a minimum of twenty (20) years of experience in the respective technical/professional discipline being performed, at least twelve (12) years of which must be in the DoD; OR Bachelor’s Degree in a related field and a minimum of twenty-five (25) years of experience in the respective technical/professional discipline being performed, at least fifteen (15) years of which must be in the DoD; OR Minimum of thirty (30) years of directly related experience with proper certifications as described in the PWS labor category performance requirements, at least twenty (20) years of which must be in the DoD.
IT Operations Manager Vaco LLCIT Operations ManagerMason, OH$120,000–$150,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
International Trade Compliance Manager Vaco LLCInternational Trade Compliance ManagerHamilton, OH$100,000–$160,000 / yearDetermining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.
NewAssistant Manager LESLIES POOLMART INCAssistant ManagerMIAMISBURG, OH$15–$17 / hourCollaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
NewProgram Manager - Program Integration (Wright-Patterson AFB OH) DCS CorporationProgram Manager - Program Integration (Wright-Patterson AFB OH)Beavercreek, OHAssist in executing a collaborative process bridging warfighter identified capability needs to include: planning for acquisition of materiel solutions, supporting the trade-space evaluation of emerging capability needs, include system-of-systems assessments, identifying and assessing technology maturity and risk drivers, and incorporating comprehensive life-cycle planning to include pre-concept through disposal in support of future program technical needs with the IPT and cross-cutting stakeholders’ joint coordination. Support analytic identification of needs and development of requirements for potential materiel solutions, initiation of high confidence acquisition programs via early systems engineering, early test and evaluation strategy development, technology and manufacturing maturity, assessments of life-cycle analyses, lifecycle cost estimates, and early acquisition intelligence engagement.
NewAFLCMC/WB Journeyman Security Manager (Dayton OH) DCS CorporationAFLCMC/WB Journeyman Security Manager (Dayton OH)Beavercreek, OHYou will be proficient at evaluating measures that are designed to deny access to unauthorized personnel (including attackers or even accidental intruders) from physically accessing a building, facility, resource, or stored information; and guidance on how to design structures to resist potentially hostile acts. Prior to granting access, you will verify credentials, associated access paperwork, issue identify badges, grant authorized access and enforce strict access control procedures and processes with zero defects.
Account Manager- Refractory JobotAccount Manager- RefractoryMiddletown, OH$100,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Minimum 5 years of experience in technical sales, process engineering, or product management within the aluminum industry, with hands-on knowledge of melting & holding furnaces, casting, rolling, extrusion, or recycling preferred.
NewWarehouse Manager Capstone Logistics LLCWarehouse ManagerHebron, KYIntermediate PC skills with knowledge of Excel, Word, Outlook, and PowerPoint Excellent aptitude in estimating rates and adding and subtracting mentally while constantly multi-tasking. About the Company: Capstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers.
Acquisition Program Manager - B-2 Division (Dayton) DCS CorporationAcquisition Program Manager - B-2 Division (Dayton)Beavercreek, OHIn this position you will provide full-spectrum Acquisition Program Management Support to the US Air Force B-2 Systems acquisition programs within the Bombers Directorate, Air Force Life Cycle Management Center (AFLCMC) at Wright-Patterson AFB in Dayton, Ohio. Apply the full range of acquisition program management principles, policies, and procedures to perform a wide range of acquisition management activities to include pre- and post-contract award and milestone reviews in support of the existing and future B-2 programs.
Acquisition Program Manager • Global Hawk FMS (Dayton) DCS CorporationAcquisition Program Manager • Global Hawk FMS (Dayton)Beavercreek, OHAssist in the development and execution of Letters of Offer and Acceptance (LOA), LOA Amendments and Modifications and its inherently related activities including but not limited to: interfacing with FMS stakeholders, requirements determinations, production of documentation for release, foreign disclosure, pricing and availability, LOA line structure, payment and delivery schedules, congressional notifications, LOA line notes, and the staffing and coordination of waivers and associated documentation. In this position you will provide full-spectrum Acquisition Program Management Support to the Japan Foreign Military Sales (FMS) systems acquisition programs within the Intelligence, Surveillance and Reconnaissance and Special Operations Forces (ISR/SOF) Directorate, Air Force Life Cycle Management Center (AFLCMC) at Wright-Patterson AFB in Dayton, Ohio.
NewProject Manager - Newport, KY Messer ConstructionProject Manager - Newport, KYNewport, KYThe primary responsibilities of this position are to manage and drive projects to successful completion through a safe work environment, quality construction, effective LEAN planning & scheduling, cost management, collaboration with project stakeholders, and superior customer service. EGC Construction, an operating unit of Messer Construction Co., is currently seeking a Project Manager with Commercial or Industrial experience to join team.
NewSr. Project Manager – Mechanical & Process Piping Messer ConstructionSr. Project Manager – Mechanical & Process PipingNewport, KYThis role is responsible for managing project execution, maintaining schedules and budgets, coordinating teams, and ensuring successful delivery for our clients. Project Managers collaborate with a team of professionals to develop and deliver on project scopes and schedules to achieve our client’s objectives.
District Human Resources Manager Penske Truck RentalDistrict Human Resources ManagerCINCINNATI, OHThe District Human Resources Manager is a valued member of the Human Resources and Field Operations teams, reporting directly to the District Manager, with a dotted line to the Area Human Resources Manager who aligns with Field Operations and corporate HR. If you have HR functional experience and skills, e.g., managing associate performance, leading difficult discussions, developing associates, ability to anticipate evolving business, we are interested in hearing from you, including if this experience was gained during time spent in a Penske operational role.
RETAIL DISTRICT MANAGER UNASSIGNED CINCINNATI, OH (FUTURE GROWTH) Dollar GeneralRETAIL DISTRICT MANAGER UNASSIGNED CINCINNATI, OH (FUTURE GROWTH)Cincinnati, OHIdentify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.). Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
Territory Manager AxelonTerritory ManagerDayton, OHProvide an approved fully insured vehicle, the insurance, fuel, and maintenance, and various technological tools necessary to successfully operate an assigned sales territory, including but not limited to designated mobile devices (tablets, iPad, and phones). Present products and services to existing and prospective customers using sample boards, product demo, and the mobile store.
NewCommercial HVAC/Refrigeration Service Technician Davron LLCCommercial HVAC/Refrigeration Service TechnicianBurlington, KYCOMMERCIAL HVAC/REFRIGERATION SERVICE TECHNICIAN | COMMERCIAL SERVICE TECHNICIAN | HVAC SERVICE TECHNICIAN | REFRIGERATION TECHNICIAN | JOURNEYMAN LICENSE | RTUS | WALK-IN COOLERS | WALK-IN FREEZERS | ICE MACHINES | FAST-FOOD RESTAURANTS | PREVENTATIVE MAINTENANCE | TROUBLESHOOTING . A stable, family-oriented commercial HVAC and refrigeration company serving the Northern Kentucky and Cincinnati Metro Area is seeking a Commercial HVAC/Refrigeration Service Technician to support commercial service and maintenance work across KY, OH, and occasional IN markets.
STORE MANAGER IN XENIA, OH Dollar GeneralSTORE MANAGER IN XENIA, OHXenia, OHEvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
CNC Field Service Engineer Gables Search GroupCNC Field Service EngineerCincinnati, OH$35–$55As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.
NewShredder Supervisor - 2nd Shift NucorShredder Supervisor - 2nd ShiftCincinnati, OHRiver Metals Recycling is a division of the Nucor Corporation, a Fortune 150 company, known for being North America’s leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability. The Second Shift Shredder Supervisor has direct responsibility for second shift operations of the shredding department, including but not limited to, operations of the shredder, maintenance of the shredder, mobile equipment, and other processing equipment.
NewFull Time Key Carrier Supervisor TJ MaxxFull Time Key Carrier SupervisorCincinnati, OH$15–$15.50 / hourKey Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
["Customer Service Manager","Customer Service Manager"] Different Technologies Pty["Customer Service Manager","Customer Service Manager"]DaytonYou will oversee customer service operations, team development, AI-powered customer experience platforms, quality assurance, performance metrics, customer communication strategies, and cross-functional collaboration to ensure exceptional service, operational efficiency, and sustained company growth. Customer Service Manager – On-siteYou're a customer-focused leader who thrives on developing people, improving processes, and leveraging technology to create exceptional customer experiences while driving business growth.
Sunglass Hut - Assistant Manager I LUXOTTICA OF AMERICA INCSunglass Hut - Assistant Manager IMason, OH$18.42–$33.24 / hourFull timeIf you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.
NewCustomer Service Manager Koch IncCustomer Service ManagerWest Chester, OHCustomer Service Manager - West Chester, Ohio, United States - 192079 - Koch. Koch Disruptive Technologies.
Customer Service Manager Logan A/C & Heat ServicesCustomer Service ManagerDayton, OHIt's an opportunity to shape the customer experience for a growing company while developing future leaders, improving operations, and implementing innovative technology that drives long-term success. You'll oversee a team of Customer Service Representatives, drive department performance, optimize customer service operations, and help implement AI-powered customer experience solutions that improve efficiency and customer satisfaction.
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager) Whole Foods Market IncCustomer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)Mason, OH$23.60–$42.50 / hourYou are accountable for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover; ensure Team Members are trained in all required tasks and roles.
Customer Service Manager The Shield Co ManagementCustomer Service ManagerCincinnati, Ohio$50,000–$60,000 / yearThe Customer Service Manager oversees a team of Customer Service Representatives, ensuring exceptional customer service and achievement of key performance goals. Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.
Customer Service Manager (Teller Manager) First National Bank of WilliamsonCustomer Service Manager (Teller Manager)Ft Wright, KYFull timeIn addition to overseeing staffing, training, and performance development for tellers, the Customer Service Manager serves as a point of escalation for customer concerns and fosters a culture of service excellence. By combining strong leadership with operational expertise, this role ensures branch efficiency, strengthenscustomer relationships and supportsthebank’soverallgrowthandreputationinthecommunity.
Customer Service Manager Georgia-PacificCustomer Service ManagerWest Chester, OHFull timeAs a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. Digital printing is transforming packaging by enabling greater flexibility, speed, and customization, and Georgia-Pacific Corrugated is a leader in wide-web digital printing within the North American corrugated packaging industry.
Part time Customer Service Manager The Michaels Companies IncPart time Customer Service ManagerCincinnati, OH$14–$17.50 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Inside Sales and Customer Service Manager Gentherm IncInside Sales and Customer Service ManagerCincinnati, OHAs Gentherm Medical expands into new markets and product segments, this leader drives scalable processes, performance management, and digital enablement (ERP/CRM/EDI) to increase sales effectiveness, reduce commercial friction, and strengthen customer and distributor relationships. The Inside Sales and Customer Service Manager is a key commercial leadership role within Gentherm Medical, accountable for building and leading a high-performing inside sales and customer service organization that directly supports revenue growth and customer retention.
Manager, Customer Service XylemManager, Customer ServiceDayton, Ohio$75,000–$100,000 / yearOur products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Customer Service Manager Carlie C's IGA IncCustomer Service ManagerOHA Customer Service Manager at Carlie C's IGA realizes that providing prompt and friendly customer service is priority #1. Carlie C''s IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment.