SERVICE MANAGER Hendrick Automotive Group CorporateSERVICE MANAGERDurham, North CarolinaFull timeWhile performing the duties of this job, the employee is regularly required to talk and hear; stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Work includes frequent movement in and out of cars, working in various physical positions, and the safe operation of power tools and test equipment.
Guest Services Hendrick Automotive Group CorporateGuest ServicesDurham, North CarolinaFull timeSummary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
Associate, Administrative Services HITT ContractingAssociate, Administrative ServicesRaleigh, NCFull timeCollects and prepares the shipment of PPE to regional new hires, ensures that items are shipped timely to guarantee arrival before orientation day, and communicates with the regional office administrator about the shipment of such packages for tracking purposes. In collaboration with the Office Manager, installs and removes office and cubicle signatures for new hires or relocations, and reports to the Office Manager any discrepancies found between the physical layout and electronic version on Staff map.
Service Advisor Hendrick Automotive Group CorporateService AdvisorApex, North CarolinaFull timeWork includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Customer Service Manager Carlie C's IGACustomer Service ManagerDurham, North CarolinaCustomer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at Carlie C’s IGA realizes that providing prompt and friendly customer service is priority #1.
Full Time Assistant Customer Service Manager DLT 117 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 117Chapel Hill, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 498 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 498Fuquay Varina, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT Harris Teeter LLCFull Time Assistant Customer Service Manager DLTCARY, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 21 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 21Raleigh, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 331 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 331CARY, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 90 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 90Raleigh, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 172 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 172Durham, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Customer Service Manager Heating + Air ParamedicsCustomer Service ManagerRaleigh, NCIn this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, ambitious, problem solver, and is able to remain calm under pressure.
Sr. Customer Success Manager, Robotic Technical Services, Robotic Technical Services Amazon.com IncSr. Customer Success Manager, Robotic Technical Services, Robotic Technical ServicesGarner, NCIn this role on the Robotics Technical Services team, you will serve as a Customer Success Manager (CSM) working as the primary link between AR and Operations, coaching site leaders on operational best practices, robotics systems and tools. You will launch new systems, develop and implement support mechanisms, proactively monitor system performance, share best practices, and implement continuous improvement initiatives across Amazon"s customer fulfillment network in the Northeast Region.
Manager, Customer Service (Call Center) Zp Group LlcManager, Customer Service (Call Center)Durham, NC$90,000–$110,000 / yearThe Manager, Customer Service (Call Center) will oversee daily call center operations, drive performance excellence, and lead teams focused on delivering a high‑quality customer experience. An ideal candidate for the Manager, Customer Service (Call Center) role is an experienced people leader with strong operational discipline and a passion for customer satisfaction.
Customer Service Operations Manager - ServiceMac First American Financial CorpCustomer Service Operations Manager - ServiceMacRaleigh, NCThe desired candidate will be responsible for ensuring call center teams are staffed to properly to ensure adequate coverage, have the necessary training and resources to successfully perform their work, and assist our Customer Operations Representatives so that they provide exceptional service to our customers. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.
NewCustomer Service Coordinator / Project Manager Assistant SHIFTCustomer Service Coordinator / Project Manager AssistantRaleigh, NCThink outside the box to make adjustments and changes as required as situations dictateProduce exceptional and well organized, documented job filesMaintains professional conduct, organization and communication skills to deliver extraordinary service to in house peers/team, insurance adjusters, agents, property managers and home ownersWill do what it takes to bring the project to conclusion on time, budget and with a happy customer (all of them!)Clean C3's role is to be the conduit and coordinator of the insurance claim as they are pipe or channel for conveying information to all parties involved including, but not limited to: company officers and managers, other team members, subcontractors, insurance adjusters, clients and coordinating all aspects of the job with same.
NewArea Manager, Customer Service GraybarArea Manager, Customer ServiceRaleigh, NCAs an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logisticsactivities to help the Company achieve its financial and service goals. Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!_**
Customer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerRaleigh, NCYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
Area Manager, Customer Service Graybar Electric Co IncArea Manager, Customer ServiceRaleigh, NCStaff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerDurham, NCTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
NewCustomer Success Manager, Director - Core (Sales & Service) Clouds - TMT Salesforce IncCustomer Success Manager, Director - Core (Sales & Service) Clouds - TMTRaleigh, NC$171,200–$273,000 / yearExecutive Management & ROI-Driven Engagement: serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment. Complex Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer's mission-critical operations.
Assistant Customer Care Manager PulteGroup IncAssistant Customer Care ManagerCary, NCHeadquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we're proud to build homes through our trusted family of brands-including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency -all united under the PulteGroup name. As one of the nation's largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that's consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work.
Customer Success Manager, Commercial Named BuildOpsCustomer Success Manager, Commercial NamedRaleigh, NCWe're fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal). Prior knowledge or ability to quickly learn Accounting ERP systems like Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum preferred.
NewFT Customer Service Leader Food LionFT Customer Service LeaderRaleigh, NCEnsure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager. • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
Associate Digital Customer Success Manager VeradigmAssociate Digital Customer Success ManagerRaleigh, North CarolinaTactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, providing assistance to resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.
FT Customer Sales Manager The Michaels Companies IncFT Customer Sales ManagerMorrisville, NCPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager FT The Michaels Companies IncCustomer Experience Manager FTMorrisville, NCPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
NewSR MGR CUSTOMER EXCELLENCE TE Connectivity plcSR MGR CUSTOMER EXCELLENCEMorrisville, NC$142,900–$178,600 / yearThis role leads a team of Customer Demand Specialists and serves as a key liaison between customers, Customer Success, Sales, Operations, Planning, Procurement, Manufacturing, and Supply Chain leadership to ensure alignment between customer expectations and operational execution. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
NewService Manager - Supplier Security Due Diligence & Monitoring Service Allstate Insurance CompanyService Manager - Supplier Security Due Diligence & Monitoring ServiceNC$120,000–$193,725 / yearAnalytical Thinking, Complex Analysis, Compliance Governance, Contract Negotiations, Cybersecurity Risk Management, Employee Supervision, Information Technology (IT) Risk Management, IT Risk Assessments, Risk Mitigation Strategies, Security Governance, Security Risk, Technical Risk Assessment, Third Party Risk Management, Vendor Security. This role sits at the center of cybersecurity, legal, procurement, and business strategy, providing the opportunity to shape contracting decisions, influence enterprise risk management practices, and drive scalable security governance.
Associate Digital Customer Success Manager Veradigm IncAssociate Digital Customer Success ManagerRaleigh, NCTactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, providing assistance to resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.
NewCustomer Experience, Product Marketing Manager, Networking Webex Events (formerly Socio)Customer Experience, Product Marketing Manager, NetworkingDurham, NC$135,000–$170,200 / yearAs a Product Marketing Manager for networking services (Campus, Branch, Data Center, IoT) at Cisco, you will integrate deep market insight and technical acumen to drive product positioning, messaging, and go-to-market execution. The Product Marketing team has a mix of high-performing product marketers and go-to-market strategists, encompassing experience across positioning, messaging, content strategy and development, launch execution, and competitive analysis.
Customer Success Manager, Enterprise BuildOpsCustomer Success Manager, EnterpriseRaleigh, NC$98,000–$122,000 / yearThe successful candidate will be responsible for managing a portfolio of enterprise customers, driving adoption and utilization of the platform in your accounts, executing defined success playbooks, and proactively identifying and addressing portfolio risk. Cross-Functional Collaboration & Segment Development: Work cross-functionally with partners across Business Development, Product & Engineering, Sales, Professional Services, and Marketing to align on customer needs and drive company-wide outcomes.
NewPT Customer Service Leader Food LionPT Customer Service LeaderRaleigh, NCUse hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator. Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
MDM Program Manager| Customer 360 | Reference Data Programs First Citizens BankMDM Program Manager| Customer 360 | Reference Data ProgramsRaleigh, North CarolinaFull timeQualifications: Bachelor's Degree and 8 years of experience in Data Management, Data Analytics, Enterprise Risk Management OR High School Diploma or GED and 12 years of experience in Data Management, Data Analytics, Enterprise Risk Management. Overview: We are seeking a seasoned Change Manager and Program Manager to lead enterprise-scale Master Data Management (MDM), Customer 360, and Reference Data initiatives.
Customer Engineering Manager, Data Analytics, Google Cloud Google LLCCustomer Engineering Manager, Data Analytics, Google CloudRaleigh, NCAs a Customer Engineering (CE) Manager, you lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA; Addison, TX, USA; Miami, FL, USA; Raleigh, NC, USA; Durham, NC, USA; Reston, VA, USA.
Senior Customer Success Manager / Architect InstruqtSenior Customer Success Manager / ArchitectRaleigh, North CarolinaRemoteWe are a fast-growing SaaS company (~$8M ARR in 2025, 122% NRR, 94% logo retention) building the category-defining platform for hands-on product adoption. This is a revenue-impacting, expansion-focused, value-driven role responsible for: Protecting and growing $50K–$500K+ ARR accounts.
Manager, Digital Customer Success (Gainsight) VeradigmManager, Digital Customer Success (Gainsight)Raleigh, North CarolinaThis role is responsible for designing and running scalable, tech-enabled customer success motions — including in-app experiences, automated nurture programs, digital health scoring, and community-based engagement — that drive adoption, retention, and customer lifetime value at scale. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.
Customer Success Manager, Commercial Scaled BuildOpsCustomer Success Manager, Commercial ScaledRaleigh, NCManage a healthy portfolio of shared commercial accounts through structured touchpoints including defined customer calls, email and Intercom communication, webinars, office hours, and annual business reviews with a goal of ensuring customers derive maximum value from our platform at every stage of their journey. Highly organized, with the ability to manage a large portfolio, prioritize competing demands, and stay aligned to customer and company goals; maintains strong account hygiene including updated contacts, logged risks, and documented next steps.
Manager, Customer Account Management AvalaraManager, Customer Account ManagementDurham, North CarolinaWhat Your Responsibilities Will Be: Assume accountability for growing Avalara customers and exceed annual, quarterly, and monthly metrics set by executive leadership and the board of directors; Promote upsell and cross-sell growth of customers by understanding customer needs and recommending new add-on solutions and building on upgrade sales to existing Avalara customers; Manages sales cycles ranging from 30 days to 1 year, negotiates complex contracts. You like work with external customers and across departments within Avalara (Customer Success, Professional Services, Support, Marketing, Go Live, and Product Management) to resolve issues and explore opportunities.
Senior Customer Success Manager WalkMe LtdSenior Customer Success ManagerRaleigh, NC$150,000–$175,000 / yearAs a Senior Customer Success Manager, you will be a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the WalkMe platform. Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.
Manager, CXOps - Digital Customer Success Management Veradigm IncManager, CXOps - Digital Customer Success ManagementRaleigh, NCThis role is responsible for designing and running scalable, tech-enabled customer success motions - including in-app experiences, automated nurture programs, digital health scoring, and community-based engagement - that drive adoption, retention, and customer lifetime value at scale. The Veradigm Network is a dynamic, open community of solutions, external partners, and cutting-edge artificial intelligence technologies that provide advanced insights, technology, and data-driven solutions.
Strategic Customer Success Manager Bandwidth IncStrategic Customer Success ManagerRaleigh, NCSkills: Experience managing complex and challenging relationships with large ($10 Million USD annual revenue) customers, Management, API and basic software development, Project Tracking Software (Jira), CRM (Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (Zendesk), Google Suite. As a key advisor to senior leadership, the Service Delivery Manager collaborates with sales on account strategy and revenue growth, conducts regular service reviews, and works to boost customer satisfaction and service adoption.
Customer Success Manager, CSM CoreTechsCustomer Success Manager, CSMRaleigh, NC$110,000–$130,000 / yearCollaborate cross-functionally with Sales, Solution Architects, Professional Services, and Managed Services teams to ensure a unified customer experience and smooth handoffs across lifecycle stages. QUALIFICATIONS, SKILLS AND RELEVANT EXPERIENCE: Successful track record in customer success, engagement, account management, or related roles in enterprise software or business services.
Senior Customer Success Manager Genesys Cloud Services IncSenior Customer Success ManagerNC$104,000–$183,000 / yearThrough Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization.
Global Customer Success Manager Bandwidth IncGlobal Customer Success ManagerRaleigh, NCOwn the coordination of customer needs end-to-end-maintaining visibility into open items, proactively driving follow-ups across internal teams (Operations, Sales, Porting, Compliance, Tech Support), and ensuring timely resolution with no gaps. Operating within a pooled support model, this role is responsible for supporting a large portfolio of customers by responding to customer needs and ensuring reliable, timely engagement across support channels, including phone and ticketing.
Customer Success Manager Safety Plus IncCustomer Success ManagerRaleigh, NCExpert Consulting Services: Our team of experienced safety consultants are industry leaders, providing customized solutions to meet each client's unique needs. Our commitment to customer-first solutions, continuous innovation, and data-driven safety programs enables our customers to reduce risk, increase compliance, and build a stronger safety culture.
NewOperations Services Supervisor (Teller Manager) First Citizens BankOperations Services Supervisor (Teller Manager)Louisburg, North CarolinaFull timeQualifications: Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management. Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures.
Customer Marketing Manager BuildOpsCustomer Marketing ManagerRaleigh, NC$80,000–$100,000 / yearAs a Customer Marketing Manager, you will play a pivotal role within Product Marketing by building the customer advocacy engine that turns real customer outcomes into references, referrals, reviews, stories, and advisory engagement that strengthen how BuildOps wins in the market. Director, Product Marketing, this role is ideal for a strong operator-builder who can work with little day-to-day oversight, solve problems independently, and build scalable systems that make customer proof a strategic advantage across go-to-market motions.
Customer Support Manager HirexHireCustomer Support ManagerRaleigh, NCFull timeThis role combines team leadership, operational ownership, and hands-on technical support, serving as the primary escalation point for complex customer issues while partnering closely with Product and Engineering to improve workflows, support operations, and overall customer experience. HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions.