NewNATIONAL SALES MANAGER Foodservice & Specialty Food Butternut Mountain FarmNATIONAL SALES MANAGER Foodservice & Specialty FoodMorrisville, VT$95,000–$120,000 / yearAs one of the largest maple syrup companies in the world, Butternut Mountain Farm works closely with maple sugarmakers to aggregate production to supply markets too large for a single producer. 5-10 years’ experience in CPG sales role such as National Sales Manager or Key Account Manager, ideally within foodservice, distribution, or specialty channels.
NewRoute Service Supervisor- UniFirst UniFirstRoute Service Supervisor- UniFirstEast Montpelier, VTThe Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. We were included in the top 10 of Selling Power magazine’s “Best Companies to Sell For” list and recognized on Forbes magazine’s “Platinum 400 – Best Big Companies” list.
Customer Service Manager Hobby Lobby Stores IncCustomer Service ManagerVT$20.15–$21.15 / hourService ManagerHobby Lobby Stores New opportunity available for a Customer Service Manager. 845093No52952358144.26-72.5710-Mar-2026Customer
Assistant Customer Service Manager Price ChopperAssistant Customer Service ManagerColchester, VT$18–$25.50 / hourTo be the advocate for our guests and consistently meet our guests†expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for scheduling, training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.
Centralized Service Analyst Vermont JudiciaryCentralized Service AnalystMontpelier, VT$25.08The CSA will accurately complete filings within the court’s case management system (Enterprise Justice), communicate with court staff regarding processed filings to ensure accuracy and consistency, and respond to and assist customers via email with eFiling questions and issues. The Centralized Service Analyst (CSA) will join the Central Review Team and play a key role in supporting the court system by reviewing, processing, and maintaining accuracy in electronic case filings across multiple divisions, including Civil, Criminal, Family, and Probate.
Customer Experience Manager Five BelowCustomer Experience ManagerBerlin, VermontAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required) .
Retail Customer Experience manager The Michaels Companies IncRetail Customer Experience managerSouth Burlington, VT$15.75–$22.10 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Retail Customer Experience Manager The Michaels Companies IncRetail Customer Experience ManagerSouth Burlington, VT$15.75–$22.10 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
FT-Assistant-Manager-Customer-Service Hannaford Bros. Co LLCFT-Assistant-Manager-Customer-ServiceSouth Burlington, VTCategory/Area of Expertise: Retail Operations Job Requisition: 508065 Address: USA-VT-South Burlington-217 Dorsett Street Store Code: Store 08357 Front End (5151740) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those earl.
Account Manager - Hotel Valet Services Towne Park LtdAccount Manager - Hotel Valet ServicesBurlington, VT$60,000–$65,000 / yearThe associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact.
Customer Success Manager Imagine Learning IncCustomer Success ManagerVT$64,678–$72,000 / yearImagine Learning is proud to offer diversity, equity, and inclusion (DEI) workplace initiatives, including the DEI employee council, annual DEI conference, employee resource groups, and other opportunities for employees to connect with and support DEI initiatives throughout the year. We're shaping the future of learning through our Curriculum-Informed AI approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential.
Financial Services Tax - Real Estate Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate ManagerMontpelier, VT$99,000–$266,000 / yearAs a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. Our team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions.
Service Manager (Will Train) OrkinService Manager (Will Train)Burlington, Vermont$55,000–$65,000 / yearFull timeFounded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. When you’re an Orkin Service Manager, you’re quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests.
Financial Services Tax - Real Estate Senior Manager PricewaterhouseCoopers LLPFinancial Services Tax - Real Estate Senior ManagerMontpelier, VT$124,000–$335,000 / yearOur team helps our Financial Services clients navigate the frequently changing and complex national and international tax environment related to stringent capital requirements, management of operational tax risks, and tax implications of investing in different jurisdictions. As part of the Real Estate team you are expected to provide exceptional technical knowledge and specialization and industry insights, coupled with the One Firm knowledge that brings everything PwC offers to solve our clients needs.
Oracle Fusion Field Service Implementation Senior Manager PricewaterhouseCoopers LLPOracle Fusion Field Service Implementation Senior ManagerMontpelier, VT$124,000–$280,000 / yearAs an Oracle lead to revenue at PwC, you will focus on working with Oracle''s suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realisation and customer satisfaction. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story.
Managed Services - Senior Data Engineer - Senior Manager PricewaterhouseCoopers LLPManaged Services - Senior Data Engineer - Senior ManagerMontpelier, VT$124,000–$280,000 / yearPreference for at least one of the following fields of study: Computer and Information Science, Computer and Information Science & Accounting, Economics, Economics and Finance, Economics and Finance & Technology, Operations Management/Research, Statistics, Engineering. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Lead Account Manager, Client Services RXO IncLead Account Manager, Client ServicesVT$55,000–$65,000 / yearPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Risk & Independence Contract Specialist Senior Manager - Advisory Consulting Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Advisory Consulting ServicesVT$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of professional advisory/consulting service offerings, performance details, and related business strategies, including large-scale technology transformations, vendor selection and assessments, small to medium scale system implementations and AI roadmaps, and business integrator/change management projects; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
R&I Managed Services Deals Desk Senior Manager PricewaterhouseCoopers LLPR&I Managed Services Deals Desk Senior ManagerMontpelier, VT$91,000–$321,500 / yearPwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. You will be responsible for identifying and mitigating potential risks that could impact an organization''s operations and objectives, developing business strategies to navigate risks in a rapidly changing business environment.
Airport Customer Service Supervisor (Delta) - BTV Unifi Aviation, LLCAirport Customer Service Supervisor (Delta) - BTVBurlington, VTFull timeResponsible for leading a team of agents and providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints. Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
Risk & Independence Contract Specialist Senior Manager - Managed Services PricewaterhouseCoopers LLPRisk & Independence Contract Specialist Senior Manager - Managed ServicesMontpelier, VT$91,000–$321,500 / yearLeading the substantive negotiation of complex commercial contracts; Reviewing and redlining detailed risk, legal, and commercial contract terms; Understanding of managed services offerings and related contract terms and conditions, performance metrics, and experience with (1) finance managed services - payroll, accounting, reporting, treasury and broader finance and accounting operations, (2) technology managed services - IT infrastructure, cloud, data analytics, application delivery maintenance application managed services, (3) cyber managed services, or (4) risk & regulatory managed services - regulatory compliance and enterprise risk programs; Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience. Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients' procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance.
Manager, Customer Success Verint Systems, Inc.Manager, Customer SuccessMontpelier, VTThe Manager of Customer Success leads a team of Customer Success Managers responsible for driving adoption, value realization, retention, and expansion across a defined portfolio of Verint customers. The Manager is accountable for team-level revenue outcomes (revenue retention, renewal rates, and expansion pipeline) and for developing CSMs into high-performing customer advocates.
NewService Manager Camping World Holdings IncService ManagerVT$20,000–$40,000 / yearThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. What You'll Do: Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs.
Project Manager, Services (Remote) SOLV Energy LLCProject Manager, Services (Remote)VTRemote$108,496–$135,620 / yearIn addition, candidate introductions or resumes can only be submitted to our internal talent acquisition recruiting team if a signed vendor agreement is already on file and the third-party recruiter or agency has received formal instructions from our internal talent acquisition team to submit candidates for a particular job posting. SOLV Energy is a leading provider of infrastructure services to the power industry, designing, building and maintaining utility scale solar, battery storage and high voltage substation projects nationwide.
Client Service Manager - New England Brown and Caldwell IncClient Service Manager - New EnglandVT$95,000–$129,000 / yearThis person will contribute to project delivery and client service teams in winning and executing innovative planning, evaluation, design, permitting and construction support services for a variety of advanced treatment plants, biosolids, pumping stations, pipeline, and integrated water resources projects for municipal clients in the areas of water, wastewater, and stormwater. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
NewService Manager Camping WorldService ManagerSt. Albans, VermontThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs.
Manager, Accounting Services SercoManager, Accounting ServicesMontpelier, VTLead and manage the Accounts Payable team, fostering a culture of excellence, collaboration, and continuous improvement while overseeing day-to-day operations to ensure efficient workflows, accuracy and timeliness in invoice posting and payment processing, correct reporting, and compliant data management. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Customer Service Associate Planet Fitness - Burlington Fitness, IncCustomer Service AssociateSouth Burlington, VTMembers of our front desk staffwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Fitness Center Customer Service Planet Fitness - Burlington Fitness, IncFitness Center Customer ServiceEssex Junction, VTMembers of our front desk staffwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Fitness Center Customer Service Associate Planet Fitness - Burlington Fitness, IncFitness Center Customer Service AssociateSt. Albans, VTMembers of our front desk staffwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Gym Floor Customer Service Rep Planet Fitness - Burlington Fitness, IncGym Floor Customer Service RepEssex Junction, VTMembers of our front desk staffwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Gym Floor Customer Service Planet Fitness - Burlington Fitness, IncGym Floor Customer ServiceSouth Burlington, VTMembers of our front desk staffwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Gym Customer Service Planet Fitness - Burlington Fitness, IncGym Customer ServiceEssex Junction, VTMembers of our front desk staffwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Associate Service Manager Morgan StanleyAssociate Service ManagerColchester, VT$68,000–$120,000 / yearOur values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Ongoing training of the Service Associates (SA) by responding to daily inquiries regarding systems, procedures and policies, performing on the spot coaching sessions when issues arise and/or items come up for review that were incorrectly processed, and holding one on one sessions as needed.
Service Manager Suburban PropaneService ManagerMorrisville, VTHeadquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. **Responsibilities** + Maintain quality, compliance and control of the service-related inventory + Manage the vehicle fleet which includes coordinating vehicle preventative maintenance, repairs, scheduling and licensing + Design and ensure execution of service processes and procedures + Coach, motivate and energize the Service team which includes monitoring employee performance, implementing individual development plans/ activities and initiating/coordinating training + Ensure effective coordination with Customer Service, Distribution and Sales functions **Why join the Suburban Propane team?**
Senior Business Development Manager Ericsson Mobile Financial Services Telefonaktiebolaget LM EricssonSenior Business Development Manager Ericsson Mobile Financial ServicesVTThis role is a hybrid position with the expectation to work onsite (3) three days a week in the Ericsson office located in Plano, TX, Austin, TX, Bellevue, WA, Boise, ID, Irvine, CA, Lewisville, TX, Morristown, NJ, New York, NY, Overland Park, KS, Santa Clara, CA, or Washington, DC. Drive consultative and solution selling by understanding customer business needs, shaping value-led propositions, and positioning Ericsson Mobile Financial Services capabilities to address strategic, operational, and commercial priorities.
Service Manager (Will Train) Orkin LLCService Manager (Will Train)Burlington, VT$55,000–$65,000 / yearFounded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. When you're an Orkin Service Manager, you're quality control, ensuring top-notch service from the industry leader with more than 120 years as the best in pests.
Food Service Manager Albertsons Companies IncFood Service ManagerSouth Burlington, VTLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!
USA - Customer Service Agent MindlanceUSA - Customer Service AgentSouth Burlington, VTSocial Mission: We initiate innovative ways to improve the quality of life locally, nationally, and internationally specifically on Climate Justice and Social Justice, Racial Justice, and Economic Justice. When necessary, research questions with co-workers and other departments to obtain answers for obscure questions, invent solutions, address the unusual to answer consumer concerns, requests and inquiries of all shapes and sizes.
Assistant Food Service Manager Albertsons Companies IncAssistant Food Service ManagerWilliston, VTLocally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!
Assistant Food Service Manager Price ChopperAssistant Food Service ManagerVT$16.75–$26.50 / hourAssist with preparing and cooking mass levels of food to be provided to finishing cooks according to required food quantities. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
Senior Manager, Strategic Planning & Governance - Value-Based Services (VBS) CVS Health CorpSenior Manager, Strategic Planning & Governance - Value-Based Services (VBS)VT$67,900–$199,144 / yearDrive execution of VBC initiatives from problem identification through implementation and performance tracking; Coordinate across VBC Analytics, Network/Contracting, Clinical, Finance, and Market teams to drive aligned execution. This role partners closely with VBS leadership, National and Local market VBS teams, VBC Analytics, and operational stakeholders to drive the end-to-end execution of VBC initiatives.
Customer Service Lead Full Time Price ChopperCustomer Service Lead Full TimeVT$15–$18.55 / hourResponsible for accurately processing all guest transactions including but not limited to check cashing, bill payment, ATM transactions, Lottery, Western Union. To be the advocate for our guests and consistently meet our guests' expectations by providing a friendly, helpful, easy, and safe shopping experience.
Lead Customer Service Price ChopperLead Customer ServiceBurlington, VT$16–$19.55 / hourResponsible for accurately processing all guest transactions including but not limited to check cashing, bill payment, ATM transactions, Lottery, Western Union. To be the advocate for our guests and consistently meet our guests' expectations by providing a friendly, helpful, easy, and safe shopping experience.
NewFood Service Manager Price ChopperFood Service ManagerBurlington, VT$21.75–$33.25 / hourShould your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift. Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.
NewPublic Health Program Manager I - Limited Service State of VermontPublic Health Program Manager I - Limited ServiceWaterbury, VTBachelor's degree in public health, public administration, business administration, environmental science, emergency response, human services, social sciences related fields or health-related fields AND two (2) years or more of experience in public health or human services related programmatic work including experience leading a team or project. Master's degree in public health, public administration, business administration, environmental science, emergency response, human services, social sciences related fields or health-related fields AND one (1) year or more of experience in public health or human services related programmatic work including experience leading a team or project.
NewFood Service Manager - Subway Global Partners LPFood Service Manager - SubwayColchester, VTThe final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, grasping firmly, reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching.
Client Service Manager (Captives) Marsh & McLennan Companies IncClient Service Manager (Captives)Colchester, VT$63,100–$134,400 / yearMarsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.
Customer Service Representative Marmon Holdings IncCustomer Service RepresentativeVTThis role serves as a key point of contact for customers, ensuring orders are quoted, entered, and processed accurately while maintaining a high level of customer service. The Customer Service Representative works closely with Engineers, Operations, Quality, Supply Chain and Business Development Managers to ensure customer requirements align with manufacturing capabilities.
Manager, Investor Services - PA2026Q2GCC036- SS&C Technologies Holdings IncManager, Investor Services - PA2026Q2GCC036-VTRemote$70,000–$80,000 / yearThe Investor Services Manager at SS&C GIDS, Inc. is responsible for overseeing the daily operations of the Investor Services team, ensuring the accurate and timely processing of investor requests and transactions, and maintaining exceptional client relationships. Contribute to the development and implementation of new systems and technologies to support investor services operations, including tools supporting live chat and digital communication channels.