Academic Operations Manager Stride, Inc.Academic Operations ManagerAtlanta, GeorgiaMonitor, analyze, and report on team performance, production output, quality results, backlog, SLA adherence, and support trends to identify risks, support accountability, and drive operational improvements. This position is responsible for managing team performance, resolving escalations, improving workflows, supporting operational readiness, and ensuring that academic support processes align with organizational goals and service-level expectations.
Digital Manufacturing, Manager PricewaterhouseCoopers LLPDigital Manufacturing, ManagerAtlanta, GA$99,000–$232,000 / yearDemonstrates extensive abilities to lead and manage a diverse team including: Demonstrates the ability to build, maintain, and utilize networks of client relationships; Possesses advanced problem solving and analysis skills; Possesses advanced spreadsheet, presentation and document development skills; Possesses detailed value case development skills; Possesses the ability to interpret financial statements; Possesses engaging interpersonal skills; Possesses a collaborative and 'can-do' mindset; Possesses financial modeling skills; Possesses the ability to influence and shape thinking of peer level and Director level client resources; Possesses Program/Project leadership skills - ability to lead complex multi-workstream projects; Effectively manages unstructured situations, anticipating client needs and developing solutions; Possesses the ability to develop/coach resources and guide careers of team members; Possesses client presentation skills; and, Possesses proposal & pricing development skills. Functional Experience: Demonstrates extensive knowledge and experience with and a proven record of success to deliver advisory services in the following capability areas: Digital Manufacturing Application (MES, CMMS, QMS) Configuration and/or Deployment; Digital Twin; Digital Manufacturing Strategy Development; Digital Manufacturing Blueprint & Design; Digital Manufacturing Control Systems Design & Deployment; Manufacturing Decision Support & Analytics; Machine Connectivity; and, Industrial IoT and Cloud Solutions.
Senior Manager, Tax The Western Union CoSenior Manager, TaxAtlanta, GA$160,000–$190,000 / yearYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few( https://careers.westernunion.com/global-benefits/ The base salary range is $160,000 - 190,000 USD per year, total on target compensation includes a base salary plus annual incentives that align with individual and company performance.
NewSenior Manager, Clinical Nurse Educator – Sickle Cell Disease - Remote Agios PharmaceuticalsSenior Manager, Clinical Nurse Educator – Sickle Cell Disease - RemoteAtlanta, GARemote$127,219–$190,828 / yearBuilding on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for genetically defined diseases – and make a bigger difference in their lives.
NewInstall Base Account Manager ComplySciInstall Base Account ManagerAtlanta, GA$145,000–$165,000 / yearComply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. In this role, youll serve as a trusted advisor to an existing portfolio of clients - registered investment advisers (RIAs), hedge funds, private equity firms, and other financial institutions - helping to align them with our technology and consulting solutions.
EHS Manager Primetals TechnologiesEHS ManagerAlpharetta, GAEducation and/or Experience : Bachelor’s degree (B.S./B.A.) from four-year college or university in an Environmental Science, Environmental Engineering, Occupational Safety & Health, Industrial Hygiene, or related field; and at least eight (8) years related experience with demonstrated strength in environmental compliance, permitting and industrial operations. Computer Skills: Knowledge of database software; risk management software; project management software; spreadsheet software and word processing software.
NewSenior Product Manager - Remote PAR TechnologySenior Product Manager - RemoteAtlanta, GARemoteIn this role, you will collaborate closely with cross-functional teams—including engineering, design, marketing, and sales—to drive the development and delivery of cutting-edge drive-thru solutions that enhance guest experiences and optimize operational efficiency for our customers. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewPayments Manager, Merchant Onboarding - Remote PAR TechnologyPayments Manager, Merchant Onboarding - RemoteAtlanta, GARemoteYoull also serve as PARs internal center of expertise on payments processes, gateway configuration, and PSP/merchant acquisition solutions — and youll bring an AI-forward mindset to how that expertise gets built, documented, and scaled. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewExecutive & Corporate Communications Manager - Remote PAR TechnologyExecutive & Corporate Communications Manager - RemoteAtlanta, GARemoteEmbracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. We’re looking for a skilled communicator and content strategist to own two interconnected programs at PAR: executive presence for our senior leadership team and PAR’s corporate social channels.
NewPartner Account Manager - PAR OPS - Remote PAR TechnologyPartner Account Manager - PAR OPS - RemoteAtlanta, GARemote$60,000–$70,000 / yearAdvocate for partner needs internally and provide training on PAR product capabilitiesThe base salary range for this position is $60,000 to $70,000 USD per year, commensurate with work location, experience, skills, certifications, education, and prior accomplishments. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings.
NewBranch Manager - ROS United RentalsBranch Manager - ROSMarietta, GAThe actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability. We're an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family.
Senior Manager, Wealth Advisor Charles SchwabSenior Manager, Wealth AdvisorAtlanta, GATime Management: Ability to set an operating cadence for a book of business—prioritizing high-impact activities, coordinating across partners, and proactively communicating tradeoffs, timelines, and next steps—while ensuring service consistency and follow-through on complex, multi-workstream client needs. • Client Experience: Demonstrated ability to lead complex client relationships by diagnosing needs through advanced discovery, navigating sensitive conversations with diplomacy, and influencing decisions by translating sophisticated planning and investment concepts into clear, tailored guidance that drives action and deepens trust.
COMMISSIONING MANAGER Carter Machinery Company, IncCOMMISSIONING MANAGERAtlanta, GA$85,000–$110,000 / yearThe Commissioning Manager is responsible for coordinating the job site installation and startup of equipment while working closely with Project Manager's at CMCo and customer locations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.
NewSales Account Manager - Remote PAR TechnologySales Account Manager - RemoteAtlanta, GARemoteSuccess in this position requires a strategic, commercially minded professional who thrives in executive-level conversations, navigates complex negotiations with confidence, and enjoys turning strong customer partnerships into long-term business growth. In this highly visible role, youll lead complex enterprise renewals, uncover growth opportunities, and partner with executive stakeholders to maximize the value our customers receive from Punchh.
NewManager, Platform Engineering CargillManager, Platform EngineeringSmyrna, GA$120,000–$160,000In-depth knowledge of addressing the unique security challenges of Large Language Models (LLMs), Generative AI, or Agentic AI systems, including model misuse, prompt injection, hallucination risk, and data governance. Collaborate with AI platform engineers, cloud engineers, software engineers and other key stakeholders to create security solutions aligning to industry’s best practices while fostering trusted relationships.
DATA CENTER PROJECT MANAGER Carter Machinery Company, IncDATA CENTER PROJECT MANAGERAtlanta, GA$90,000–$105,000 / yearBasic knowledge of the following: BAS/BMS communication, Protective relaying, Breaker design and functionality, Modbus/Ethernet communication, Generator paralleling, Diesel engine operating requirements/room design, Fuel and Cooling systems, Emissions regulations and testing, applicable electrical and regulatory codes. The Data Center Project Manager is responsible for providing the technical knowledge and comprehensive management needed to execute Power Systems sales orders per project specifications in a manner that achieves maximum gross profit while promoting the highest level of customer satisfaction.
NewCustomer Support Representative (EST) ComplySciCustomer Support Representative (EST)Atlanta, GA$49,500–$55,000 / yearComply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence.
NewSTORE MANAGER IN DALLAS, GA Dollar GeneralSTORE MANAGER IN DALLAS, GADallas, GAEvery day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Frequent handling of merchandise and equipment such as hand-held scanner, pricing guns, box cutters, merchandise containers, two-wheel dollies, and U-boats (six-wheel carts).
Deal Manager MicrosoftDeal ManagerAtlanta, GA$107,600–$187,500 / yearMasters Degree in Business Management, Information Technology, Marketing, or related field AND 6+ years sales and negotiation experience or related work OR Bachelors Degree in Business Management, Information Technology, Marketing, or related field or related field AND 8+ years sales and negotiation experience or related work or internship experience OR equivalent experience. As part of Microsofts Commercial Deal Making team within Microsoft Customer and Partner Solutions (MCAPS), youll work at the intersection of strategy, sales, finance, legal, and customer success to help shape agreements that enable organizations around the world to realize the full value of Azure, Microsoft 365, Dynamics 365, and emerging AI technologies.
NewLow Volatage Installation Service Technician Securitas TechnologyLow Volatage Installation Service TechnicianAtlanta, GA$34–$41Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. As an Installation Technician, you will be responsible for providing installation and configuration services on Securitas Technology products at customer sites.
New["Customer Service Manager","Customer Service Manager"] The Shield Co Management, LLC["Customer Service Manager","Customer Service Manager"]AtlantaPosition Summary The Customer Service Manager oversees a team of Customer Service Representatives, ensuring exceptional customer service and achievement of key performance goals. Responsibilities Plan, coordinate, and supervise the daily activities of the Customer Service Representative team to ensure strong customer relationships and achievement of operational goals.
Customer Service Project Manager - Data Centers Siemens AGCustomer Service Project Manager - Data CentersAtlanta, GA$91,463–$156,794 / year7 years of written and verbal communication skills to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers. Excellent written and verbal communication skills to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.
Sr. Manager, Customer Service - Hybrid/ Atlanta SiteOne Landscape Supply IncSr. Manager, Customer Service - Hybrid/ AtlantaRoswell, GAThe Senior Manager leads multiple customer service teams and supervisors, partners closely with Digital, Category, and IT, National Accounts and ensures scalable, efficient processes that support SiteOnes online growth. The Senior Manager, Customer Service SiteOne.com is a senior people and operations leader responsible for delivering an exceptional digital customer experience across SiteOnes eCommerce platforms.
Customer Success Manager - Core (Sales & Service) Clouds Salesforce IncCustomer Success Manager - Core (Sales & Service) CloudsAtlanta, GA$123,100–$186,300 / yearWe are looking for candidates who have experience supporting customers in one or more of the following industries: Health & Life Sciences (HLS) - Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred). Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask effective diagnosis questions, and align platform features with customer priorities and roadmaps.
NewCustomer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerForest Park, GATransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Service-Self Storage Manager Public StorageCustomer Service-Self Storage ManagerMarietta, GATransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
Customer Success Manager, Director - Core (Sales & Service) Clouds Salesforce IncCustomer Success Manager, Director - Core (Sales & Service) CloudsAtlanta, GA$171,200–$273,000 / yearTechnology Media Telecommunication (TMT) - Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred). We are looking for candidates who have experience supporting customers in one or more of the following industries: Life Sciences - Collaborates with life sciences companies to support digital health initiatives, regulatory compliance, outcomes through the Salesforce platform (Direct experience with Life Sciences Cloud strongly preferred).
Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT Salesforce IncCustomer Success Manager, Director - Core (Sales & Service) Clouds - TMTAtlanta, GA$171,200–$273,000 / yearExecutive Management & ROI-Driven Engagement: serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment. Complex Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer's mission-critical operations.
Customer Success Manager, Director - Core (Sales & Service) Clouds - TMT Salesforce.com, Inc.Customer Success Manager, Director - Core (Sales & Service) Clouds - TMTAtlanta, GA$171,200–$273,000 / yearExecutive Management & ROI-Driven Engagement: serve as the ultimate point of accountability for Signature Success delivery, driving renewals and expansion by orchestrating executive-level partnerships and quantifying the tangible ROI of the Salesforce investment. Complex Incident Governance: Provide executive leadership and crisis governance during major incident, managing high-pressure communications and human-agent interventions to protect the customer's mission-critical operations.
Customer Service Supervisor DHL GroupCustomer Service SupervisorUnion City, GA$60,000–$80,000 / yearWould you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
Customer Service Supervisor PetSuitesCustomer Service SupervisorWoodstock, GAPetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Success Manager TrimbleCustomer Success ManagerAlpharetta, Georgia$65,100–$114,300 / yearYou will lead Quarterly Business Reviews for industry giants, translating the voice of the customer into tangible product innovations while orchestrating complex resolutions across global Trimble teams to ensure complete client advocacy. In this high-impact role, you will bridge the gap between our cutting-edge technology and our customers' long-term visions, ensuring every enterprise client achieves best-in-class adoption, maximum ROI, and sustainable growth.
Customer Success Manager, Retail Lending FinastraCustomer Success Manager, Retail LendingAtlanta, GAThis role focuses on retention, customer health, and lifecycle execution, operating within a structured, metrics-driven Customer Success model that blends high-touch engagement for strategic customers with scaled, digital, one-to-many motions for broader segments. The CSM owns the post-sale customer experience through renewal readiness, acting as a trusted advisor to customer stakeholders while proactively managing adoption, risk, and outcomes.
Customer Success Manager FinastraCustomer Success ManagerAtlanta, GAThe Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra's solutions and services. Working in collaboration with the broader BU CXO teams, you will help deliver an excellent customer experience and support Finastra's strategic goals of improved retention, increased adoption, and customer value creation.
Customer Success Manager Evident Technologies IncCustomer Success ManagerAtlanta, GAIn today's new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
Customer Success Manager EvidentCustomer Success ManagerAtlanta, GAIn today's new remote-first, ever-changing regulatory environment, our secure, privacy-first enterprise platform, accessible via web portal or API, provides a highly scalable and configurable solution to manage communications, storage, decisioning, and ongoing monitoring of credentials. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - helps our customers verify that their partners have all of the required credentials to do business.
Senior Customer Success Manager Genesys Cloud Services IncSenior Customer Success ManagerAtlanta, GA$104,000–$183,000 / yearThrough Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across the organization.
Senior Customer Success Manager I, RMM - Southeast Toast IncSenior Customer Success Manager I, RMM - SoutheastSoutheast, GA$95,000–$152,000 / yearToast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. As a Senior Customer Success Manager, Toast's way of saying an "Account Manager", you serve as the customer's main point of contact, trusted advisor, and drive a wide variety of customer driven initiatives.
*Construction Customer Success Manager Buildots Ltd*Construction Customer Success ManagerAtlanta, GAWithin the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you'll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively escalate issues to management when needed.
Manager, Know Your Customer (KYC) Circle Internet Financial LLCManager, Know Your Customer (KYC)Atlanta, GARemote$145,000–$192,500 / yearCircle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. What you'll bring to Circle: 10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks.
Customer Success Manager - Tableau Salesforce IncCustomer Success Manager - TableauAtlanta, GA$123,100–$186,300 / yearTechnology Media Telecommunication (TMT) - Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred). Health & Life Sciences (HLS) - Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred).
Customer Success Manager - Tableau Salesforce.com, Inc.Customer Success Manager - TableauAtlanta, GA$123,100–$186,300 / yearWe are looking for candidates who have experience supporting customers in one or more of the following industries: Health & Life Sciences (HLS) - Collaborates with healthcare providers, payers, life sciences, pharmaceutical, and medical device companies to support digital health initiatives, regulatory compliance, and improved patient/member outcomes through the Salesforce platform (Direct experience with Health Cloud and/or Life Sciences Cloud strongly preferred). Technology Media Telecommunication (TMT) - Works with technology companies, telecommunications providers, media organizations, and high-tech firms to accelerate innovation, improve customer success outcomes, and drive platform adoption at scale (Direct experience with Media Cloud strongly preferred).
Senior Customer Success Manager (Georgia) OneStream SoftwareSenior Customer Success Manager (Georgia)Atlanta, GARemote$114,000–$148,000 / yearIts unified, cloud-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, make data-driven decisions, and achieve exceptional operational efficiency. Success in this role requires a customer-centric mindset, excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships.
NewManager, Customer Success Management ServiceNow IncManager, Customer Success ManagementAtlanta, GAThis leader owns the health, retention posture, and expansion trajectory of the team''s combined portfolio, and develops CSMs into trusted advisors to CISO, CIO, and senior security leadership. For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersMilton, GATo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Senior Manager, Professional Services OmnissaSenior Manager, Professional ServicesAtlanta, FloridaRemoteTechnology Stack: Our tools include Agiloft for contract management, Atlassian's suite of products for product and knowledge management, Oracle for time entry and project financials management, Salesforce for sales pipeline and opportunity management, and Slack + Zoom for meetings and collaboration. You will participate in revenue and sales forecasting, identify trends and opportunities to increase Services sales on the Segment/Vertical you are assigned to lead, and work together with sales teams to ensure that a proper services’ offering is attached to product sales.
Oracle Cx Field Service Manager, Functional Transformation Deloitte Touche Tohmatsu LtdOracle Cx Field Service Manager, Functional TransformationAtlanta, GA$130,800–$241,000 / yearYou will demonstrate Oracle Field Service expertise and serve as a primary client contact to facilitate requirement gathering/clarifications, build personas and process flows, guide backlog grooming, solution designs, and articulate business during sprint demo/feature demos. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.
Manager - Material Services (ATL) Frontier Airlines Holdings, Inc.Manager - Material Services (ATL)Atlanta, GA$72,000–$96,331 / yearOur successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way. Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S. That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.*
Customer Service Supervisor DHL (Deutsche Post)Customer Service SupervisorUnion City, GA$60,000–$80,000 / yearWould you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.