NewService Manager - Earth Moving Equipment Sunbelt RentalsService Manager - Earth Moving EquipmentRinggold, GA$61,551–$73,092.05 / yearRequired Experience & Qualifications: Proven experience repairing and maintaining heavy earthmoving equipment (dozers, excavators, motor graders, articulating dump trucks, and similar machines). Sunbelt Rentals - Earth Moving Solutions is seeking an experienced Service Manager to lead the repair, maintenance, and readiness of our heavy earthmoving fleet.
NewBanking Center Manager First Horizon BankBanking Center ManagerChattanooga, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.
NewSenior Commercial Relationship Manager First Horizon BankSenior Commercial Relationship ManagerChattanooga, TNHeadquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position: Bachelor (4-year college) degree, 10+ years of experience or equivalent combination of education and experience.
NewChef Manager - Residential Dining - Univ of Tennessee - Chattanooga AramarkChef Manager - Residential Dining - Univ of Tennessee - ChattanoogaChattanooga, TNSo, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Our Chef Manager will also play a key role in helping us meet budget requirements and execute company-delivered programs.
Case Manager / Counselor - (Bachelor's) Hamilton & McMinn Helen Ross McNabb CenterCase Manager / Counselor - (Bachelor's) Hamilton & McMinnChattanooga, TN$17.40–$18.79 / hourCase Managers at McNabb Center deliver integrated, person-centered care by developing treatment plans tailored to each client's unique needs and goals. Working with a defined caseload, Case Managers help clients navigate systems of care, provide essential support, and advocate on their behalf.
NewFood Services Leader Pilot Flying JFood Services LeaderCalhoun, GA$14.16–$20.58 / hourPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.
NewGuest Services Leader Pilot Flying JGuest Services LeaderDalton, GA$14.16–$20.58 / hourPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.
NewMaintenance Supervisor Asset LivingMaintenance SupervisorHixson, TN$25–$28 / hourThe employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, ascend and descend stairs, ladders, ramps, step stools, etc., traverse flat and uneven terrain, work in an overhead position and/or reach, use wrists, hands and fingers in repeating motions, operate machinery and power tools, operate motor vehicles and/or golf carts, exposed to outdoor weather elements (wind, precipitation) including low and high temperatures and exposed to hazardous chemicals and be able to work overtime, weekends and night hours (on-call property emergencies). The employee is frequently required to move self into different positions to accomplish tasks in various environments, including tight and confined spaces, traverse flat and uneven terrain, ascend and descend stairs, ladders, ramps, step stools, etc., work in an overhead position and/or reach, operate machinery and power tools, operate motor vehicles and/or golf carts, adjust and move objects of 100+ lbs.
New3rd Shift Supervisor - Central Technology Center (CTC) - Chattanooga, TN Walden Security3rd Shift Supervisor - Central Technology Center (CTC) - Chattanooga, TNChattanooga, TNSupervisory Responsibilities: This job supervises CTC Operators and investigates any video requests from clients, and runs reports on performance and alarm handling, and trains new operators. Summary: The Central Technology Center (CTC) Shift Supervisors play a pivotal role in overseeing the operations of the CTC, working closely with CTC Operators 1 and 2.
Customer Service Manager Hanes CompaniesCustomer Service ManagerCalhoun, GAFull timeLeads customer experience for our retail accounts, ensuring seamless communication, accurate order. Benefits include health/dental/vision insurance, retirement savings with company match, discount stock plan, paid time off, paid holidays, employee assistance program, gym reimbursement, education reimbursement, and many more!
Customer Service - Self Storage Manager Public StorageCustomer Service - Self Storage ManagerHixson, TNTransportation: Our employees are required to have a valid driver's license and utilize their own vehicle to travel between different work locations and/or while conducting other work-related business. Performing cleaning and daily maintenance tasks: including sweeping/mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris.
NewOperations Manager NOVO Heath Services LLCOperations ManagerTNSRI Healthcare, LLC, a Subsidiary of NOVO Health Services offers a healthcare service that provides a total and unique opportunity for hospitals to source their Sustainable Reusable Sterile Packs as well as other sustainable healthcare linens such as DermaTherapy, Isolation Gowns, Sterilization Wrap, and cubicle/privacy curtains. This role partners closely with the General Manager to execute the site's operational strategy while maintaining accountability for production targets, cost control, safety compliance, service levels, and team performance.
NewCustomer Relations Regional Field Manager Engineered Floors, LLCCustomer Relations Regional Field ManagerDalton, GAThe position is responsible for effectively managing complaints, qualifying complaints that may become claims, creating possible resolutions, field inspections, quality assessments, installation quality assessments, maintenance training/evaluation, flooring product attribute’s knowledge and installation/project oversite involving qualifying orders, adhesive types, in-depth knowledge of all flooring products sold by EF and other specific technical product knowledge. Quickly and knowledgably respond to inquiries involving best options, proper applications, floor preparation, correct sealers + adhesives, job site conditions, schedules, dissimilar adhesives, etc.
Customer Success Manager RepowrCustomer Success ManagerChattanooga, TennesseeREPOWR is looking for a high-energy Customer Success Manager to be both problem-solver and growth partner for our suppliers, carriers, and brokers - resolving issues that come up day to day while helping each partner get more value from our platform. You will focus on both the supply and demand side of our ecosystem, helping partners optimize their asset utilization and generate revenue through continuous platform usage.
Customer Order Program Manager Astec Industries IncCustomer Order Program ManagerChattanooga, TNAs the primary "gatekeeper" of portfolio integrity, the successful candidate ensures that all project data-specifically budgets, ROI, and baseline schedules-is strictly controlled by the PMO to maintain a single version of truth. The incumbent will translate complex operational data into actionable insights for the Senior Leadership Team (SLT), driving project management maturity across our manufacturing enterprise.
Operations/Service Manager II Burlington StoresOperations/Service Manager IIChattanooga, TennesseeYou’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.
["Client Accounting Services (CAS) Senior Manager","Client Accounting Services (CAS) Senior Manager"] NorthPoint Search Group["Client Accounting Services (CAS) Senior Manager","Client Accounting Services (CAS) Senior Manager"]ChattanoogaThis leadership role oversees all aspects of client accounting services with a focus on exceptional delivery, strategic growth, and alignment with broader firm objectives. What: Oversee and grow the CAS practice by leading service delivery, managing teams, improving processes, and supporting business development in a confidential firm.
NewManager, Logistics Customer Account U.S. Xpress, Inc.Manager, Logistics Customer AccountChattanooga, TNPrimary Position Purpose: To solicit freight orders from a designated and assigned base of customers by phone, e-mail, web based platforms and electronic data interchange and once received, enter the freight orders into the XPM New Order Management System for process and service. May enter pick-up and delivery information specified by the customer into XPM Order Modification system or assign pickup and delivery window into XPM Order Modification system when customer does not specify appointment times.
NewMANAGER, CUSTOMER ACCOUNT U.S. Xpress, Inc.MANAGER, CUSTOMER ACCOUNTChattanooga, TNPrimary Position Purpose: The Customer Account Manager is responsible for managing their book of business holistically to include commitment management, service, freight solicitation, revenue growth and relationship development. The Customer Account Manager is responsible for making booking decisions and has the sole discretion to accept or decline freight as the full owner in day-to-day tender commitment.
Service Manager AREYService ManagerDalton, GeorgiaWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms above the shoulder; climb stairs; talk or hear. Must be available and willing to answer 24-hour maintenance emergency calls, calls outside of “business hours”, trips to pick up supplies etc. which may require travel to perform work at other properties in the geographic area.
NewCustomer Relations Regional Field Manager Engineered Floors LLCCustomer Relations Regional Field ManagerDalton, GAThe position is responsible for effectively managing complaints, qualifying complaints that may become claims, creating possible resolutions, field inspections, quality assessments, installation quality assessments, maintenance training/evaluation, flooring product attributes knowledge and installation/project oversite involving qualifying orders, adhesive types, in-depth knowledge of all flooring products sold by EF and other specific technical product knowledge. Quickly and knowledgably respond to inquiries involving best options, proper applications, floor preparation, correct sealers + adhesives, job site conditions, schedules, dissimilar adhesives, etc.
NewNTB - Automotive Assistant & Service Managers Mavis Tire Supply LLCNTB - Automotive Assistant & Service ManagersRed Bank, TNTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
NewProduct Manager - Service Brass Mueller Water Products IncProduct Manager - Service BrassChattanooga, TNPrimary Responsibilities: Gather and assimilate information on the market, the customer and the problem customers have that we're trying to solve from all product stakeholders including corporate (strategic business objectives), pre-sales (client needs, tender specifications), marketing (competitors, launch plan, promoting the product), sales (client needs, go-to-market, pricing), development/engineering/QA/testing (technical specification, technical possibilities), supply chain/manufacturing/operations (execution). Manage and present product development through NPD stage gates 1 and 2, ensuring that ServiceNow is up-to-date, and all required documentation is completed; hand off to the appropriate project manager for gates 3 and beyond where one is assigned, otherwise manage product development through all stage gates.
NewPatient Services Manager 2 Sodexo SAPatient Services Manager 2CHATTANOOGA, TN$64,600–$83,600 / yearYou'll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.
Conference Services Manager Davidson Hospitality GroupConference Services ManagerAdairsville, GeorgiaAdhere to the hotels sales guidelines and book profitable business based on need times including but not limited to prospecting, outside sales calls, solicitation, site inspections, sales blitz, and presentations. Solicit, negotiate and confirm new and repeat business through various efforts (lead follow up, telemarketing, direct mail, referrals, internet prospecting, etc.) to maximize revenues to meet/exceed goals.
Assurance Advisor - Financial Services Office - Manager - Multiple Positions - 1731194 Ernst & Young Global LtdAssurance Advisor - Financial Services Office - Manager - Multiple Positions - 1731194Chattanooga, TNMust have 2 years of experience in engagement management, engagement execution and reporting, and client relationship building while serving clients in one or a combination of the following industries: Asset management industry, including mutual fund complexes, hedge funds, private equity funds, and/or other investment vehicles. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com.
NewSenior Product Manager - Service Brass Mueller Water Products IncSenior Product Manager - Service BrassChattanooga, TNAs a Senior Product Manager, you will hold overall responsibility for the portfolio of Mueller Service Brass products and overseeing the entire product lifecycle from ideation, through development, introduction, growth, maturity, decline and end-of-life to meet customer needs and business goals. Define and track key performance indicators (KPIs) to measure product success (e.g., margin, market share, customer satisfaction, quality metrics, supply chain efficiency), identify areas for optimization, and present executive-level insights.
Project Manager (Transformer Services) Service Electric CompanyProject Manager (Transformer Services)Chattanooga, TennesseeFull timeSpecializing in transmission, distribution, substation, storm restoration, and technical services., our rapid expansion follows our growing reputation for delivering safe, quality, and on-time projects to all our customers. This role includes leading subcontractor and vendor coordination, tracking and controlling project budgets, executing contracts, and preparing regional financial reports.
Retail Account Manager (Ram) - NRS & Retail Services IDT CorporationRetail Account Manager (Ram) - NRS & Retail ServicesChattanooga, TNOur flagship brand, Boss Revolution, which includes our International Calling, Mobile Top Up, and Money Transfer services, as well as our Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services divisions all, support IDT's mission of enabling our customers to keep in touch and share resources with their friends and family around the world. You will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio-including Point-of-Sale (POS) systems, credit card merchant services, and cash advances-while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory.
Automotive Service Manager Express Oil Change & Tire EngineersAutomotive Service ManagerChattanooga, TNThis will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.
Project Manager (Transformer Services) Quanta Services IncProject Manager (Transformer Services)Chattanooga, TNSpecializing in transmission, distribution, substation, storm restoration, and technical services., our rapid expansion follows our growing reputation for delivering safe, quality, and on-time projects to all our customers. This role includes leading subcontractor and vendor coordination, tracking and controlling project budgets, executing contracts, and preparing regional financial reports.
Retail Account Manager (RAM) – NRS & Retail Services IDT CorporationRetail Account Manager (RAM) – NRS & Retail ServicesChattanooga, TNYou will drive revenue by selling our flagship National Retail Solutions (NRS) portfolio—including Point-of-Sale (POS) systems, credit card merchant services, and cash advances—while simultaneously managing and expanding our traditional telecom and financial services products (Boss Revolution) within your territory. Drive NRS Product Sales: Prospect, pitch, and close sales for NRS Point-of-Sale (POS) devices, Merchant Services, and Cash Advances to new and existing retail accounts.
Regional Manager – Transformer Services West Service Electric CompanyRegional Manager – Transformer Services WestChattanooga, TennesseeFull timeProvide leadership and direction to all employees within your area, fostering a culture of collaboration, accountability, innovation, and continuous improvement while collaborating with cross-functional teams across the company. Visits to work sites will require extended periods of time standing, walking across potentially rough terrain and occasional bending, stooping, squatting, reaching, and climbing in outdoor weather conditions.
Regional Manager - Transformer Services West Quanta Services IncRegional Manager - Transformer Services WestChattanooga, TNWhat You''ll Bring EDUCATION AND EXPERIENCE REQUIREMENTS Experience working in the power transformer construction and maintenance field and/or a Bachelor''s degree in Construction Management, Engineering, Business Administration, or a related field. Provide leadership and direction to all employees within your area, fostering a culture of collaboration, accountability, innovation, and continuous improvement while collaborating with cross-functional teams across the company.
Design & Service Center Manager - Signet Jewelers - Hamilton Place Signet Jewelers LtdDesign & Service Center Manager - Signet Jewelers - Hamilton PlaceChattanooga, TNMust possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between display cases; to handle and feel merchandise; to sit, stoop, kneel and crouch; to lift and move up to 25 pounds; see well enough to discern differences in quality of merchandise. As manager, you oversee operations and drive core metrics such as Quality, On-time delivery, First-Time-Right, Inventory, Audits and overall profitability by improving margins.
Loan Quality Manager - Operations Shared Services WesBanco IncLoan Quality Manager - Operations Shared ServicesChattanooga, TNPossess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Client Accounting Services (CAS) Senior Manager NorthPoint Search GroupClient Accounting Services (CAS) Senior ManagerChattanooga, TNFull timeThis leadership role oversees all aspects of client accounting services with a focus on exceptional delivery, strategic growth, and alignment with broader firm objectives. What: Oversee and grow the CAS practice by leading service delivery, managing teams, improving processes, and supporting business development in a confidential firm.
Health Case Manager #1615 - CHANT - Health & Social Services Division Hamilton County, TNHealth Case Manager #1615 - CHANT - Health & Social Services DivisionChattanooga, TN$43,157–$53,946 / yearWorks with Children's Special Services (CSS) Staff and the Nurse Specialist to submit client billing to the State Department of Health CSS Program; enters data into PTMBIS system; assists CSS clients to obtain referrals for specialized medical services; presents medical necessity of each case to Managed Care Organization (MCO); completes all forms based on doctor's orders; assists clients with advocating for services with primary care physician (PCP); seeks prior approval from MCO; documents all contact with or on behalf of clients/patients in CSS records and into the PTBMIS (computerized state network) system and coping referral for client's charts. Follows up on referrals that have been requested but not received; contacts PCPs to remind of referrals necessary for services; assists CSS personnel in processing invoices, filing and answering telephone; assists receptionist in making telephone calls for CSS personnel; updates and maintains current doctor's addresses and telephone information for accurate referrals; performs other related duties as assigned.
Service Manager Sunbelt Rentals IncService ManagerRinggold, GA$61,551–$73,092.05 / yearRequired Experience & Qualifications: Proven experience repairing and maintaining heavy earthmoving equipment (dozers, excavators, motor graders, articulating dump trucks, and similar machines). Sunbelt Rentals - Earth Moving Solutions is seeking an experienced Service Manager to lead the repair, maintenance, and readiness of our heavy earthmoving fleet.
Manager Finance - Engineering Services Mohawk Industries IncManager Finance - Engineering ServicesDalton, GAThis role serves as a key member of the Engineering and Operations leadership team, ensuring the integrity of financial reporting while providing financial oversight and controls of all engineering and maintenance spend, projects, capital investments and restructuring initiatives. The role partners closely with Operations, Engineering, and Plant Management to ensure costs are properly classified, allocated, tracked, and reported, while driving accountability for engineering spend, performance and capital project execution.
Service Manager - Automotive Experience Required Tire DiscountersService Manager - Automotive Experience RequiredDalton, GAYour Role as a Service Manager: As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.
Tax Senior Manager - Financial Services Elliot DavisTax Senior Manager - Financial ServicesChattanooga, TNResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Audit and assurance services are provided by Elliott Davis, LLC (doing business in NC and D.C. as Elliott Davis, PLLC), a licensed CPA firm.
Customer Service Specialist Tier I - Cost Authorization HomeServe USACustomer Service Specialist Tier I - Cost AuthorizationChattanooga, TNPosition Overview: The Cost Authorization Specialist, Tier I is a beginner level Cost Authorization position which uses introductory level knowledge and training with a corresponding cost approval limit to ensure HomeServe USA controls repair costs, and meets customer service targets. The Cost Authorization Specialist, Tier I must be knowledgeable and familiar with Repair Management processes, HomeServe products and policies, pre-negotiated network contractor price agreements, policy terms and conditions, and prevailing industry rates.
Project Manager Nuclear Services Black & Veatch Holding CoProject Manager Nuclear ServicesChattanooga, TNTypical office environment, typical construction environment, extreme weather conditions, high noise level, safety hazards (electric currents, working on scaffolding and high places, exposure to chemicals), atmospheric conditions (fumes, odors, dusts, mists, gases, poor ventilation). Oversees planning, developing, and tracking of Services and/or EPC projects including areas of execution performance, financial metrics, schedule adherence, quality outcomes, contractual compliance, safety performance, and client satisfaction.
Tax Manager - Financial Services Elliot DavisTax Manager - Financial ServicesChattanooga, TNResumes submitted or candidates referred to any employee of Elliott Davis by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Elliott Davis. Developing and growing a business network with colleagues, referral relationships, potential customers, and external organizations to attract new business.
NewService Manager Arrow ExterminatorsService ManagerCleveland, TNArrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals).
NewAdult Protective Services Case Manager 2 Human Services, Department ofAdult Protective Services Case Manager 2Calhoun, GeorgiaProvides services and information to and honors all of the State’s commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service. Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
Customer Service Specialist Tier I - Cost Authorization HomeServe USA CorpCustomer Service Specialist Tier I - Cost AuthorizationChattanooga, TNPosition Overview: The Cost Authorization Specialist, Tier I is a beginner level Cost Authorization position which uses introductory level knowledge and training with a corresponding cost approval limit to ensure HomeServe USA controls repair costs, and meets customer service targets. The Cost Authorization Specialist, Tier I must be knowledgeable and familiar with Repair Management processes, HomeServe products and policies, pre-negotiated network contractor price agreements, policy terms and conditions, and prevailing industry rates.
Restaurant Manager - Full Service - Chattanooga, TN HHB Restaurant RecruitingRestaurant Manager - Full Service - Chattanooga, TNChattanooga, TennesseeAs a Restaurant Manager, your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers.
Manager Food & Nutritional Services AdventHealthManager Food & Nutritional ServicesCalhoun, GA$52,258.94–$97,212.66 / yearJob Description: Lead all kitchen operations, including patient meal services, café, and physician lounge, ensuring consistent delivery of high-quality food and service. Manage staffing plans, training programs, and performance evaluations to build a skilled, engaged, and customer-focused team.