NewReal Estate Operations & Customer Service Manager Success Home TeamReal Estate Operations & Customer Service ManagerWhite Bear Lake, MN$60,000–$85,000 / yearThe "Calmest Person in the Room": A high Adversity Quotient (AQ) with the ability to remain composed and solution-focused during complex and highly emotional real estate transactions. Led by founders Jonas and Holly Stomberg, who bring over 20 years of experience, we deliver a clear strategy, proven results, and a high-touch client experience.
Service Manager – Security Systems & Low-Voltage Pro-Tec DesignService Manager – Security Systems & Low-VoltageMinnetonka, MNFull timePhysical security, electronic security, low-voltage systems, service operations, field service management, commercial security systems, access control, video surveillance, VMS, intrusion detection, intercom, service contracts, recurring monthly revenue, dispatch, scheduling, technician supervision, subcontractor management, customer retention, service profitability, service ticket management, warranty administration, commercial integrator environment. Pro-Tec Design is a purpose-driven Twin Cities security technology integrator, providing consulting, design and installation of Video Surveillance, Card Access Control, Intercom, and Intrusion systems.
NewSenior Tax Manager/Tax Manager - Private Client Services JobotSenior Tax Manager/Tax Manager - Private Client ServicesMinneapolis, MNRemote$110,000–$250,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. We are a national CPA firm offering a unique opportunity for Audit professionals looking for an excellent work/life balance and the ability to work with a complex and diverse variety of clients, or specialized if you prefer!
NewRETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR) Micro CenterRETAIL CUSTOMER SERVICE SUPERVISOR (FRONT END SUPERVISOR)St. Louis Park, MNParticipate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management. Provide regular coaching and feedback to associates in regards to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met.
NewManager, Global Mobility Services - Expatriate Tax KPMGManager, Global Mobility Services - Expatriate TaxMinneapolis, MNLicensed CPA, JD/LLM, or Enrolled Agent, in addition to others on KPMG's approved credential listing; any individual who does not possess at least one of the approved designations/credentials when their employment commences, has one year from their date of hire to obtain at least one of the approved designations/credentials; should you like to see the complete list of currently approved designations/credentials for the hiring practice/service line, your recruiter can provide you with that list. Work with KPMG's extensive network of specialists & enjoy access to our Ignition Centers, where deep industry knowledge merges with cutting-edge technologies to create innovative tax solutions.
Corporate Tax Senior Manager, Core Tax Services bdo consultingCorporate Tax Senior Manager, Core Tax ServicesMinneapolis, MN$146,000–$200,000 / yearThe Core Tax Services Senior Manager is responsible for advising clients on the tax implications of their business objections, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. In addition, the Core Tax Services Senior Manager will be critical member of the office / region leadership team and actively participate in the marketing, networking and business development within an area of expertise and specialization while maintaining client relationships and acting as the primary contact for complex questions.
NewTax Manager JobotTax ManagerMinneapolis, MN$115,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Actively solicit new client relationships and participate in client/potential client seminars to expand networking opportunities.
NewFood Service Manager 2 SodexoFood Service Manager 2ROBBINSDALE, MN$53,720–$69,520The Food Service Manager will manage daily food service operations, supervise and direct frontline staff, and ensure patient and customer satisfaction. deliver high quality food services including retail, catering and patient meal management operations.
NewRemote Tax Manager JobotRemote Tax ManagerMinneapolis, MNRemote$140,000–$170,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The ideal candidate will have a strong background in public accounting, with a focus on complex tax returns for S Corp and Partnerships and their HNW owners.
NewProject Manager (Glass/Glazing) JobotProject Manager (Glass/Glazing)Blaine, MN$90,000–$135,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. 3. Work closely with cross-functional teams, contractors, and stakeholders to ensure project adherence to budgets and timelines.
Property Manager Thies & Talle Management, Inc.Property ManagerMaplewood, MN$52,000–$54,000 / yearFull timeSUPERVISORY RELATIONSHIPS: To perform this position successfully, an individual must be able to work within the following supervisory relationships: The Property Manager position has supervisor responsibilities for property site staff including the leasing specialist, caretaker and maintenance staff. REASONABLE ACCOMMODATIONS: Management will provide reasonable accommodations to qualified applicants and employees with disabilities in connection with its application process, modifications or adjustments to the work environment, and modifications or adjustments that allow a disabled individual to have equal benefits and privileges of employment as are enjoyed by other similarly situated individuals without disabilities, unless doing so would cause undue hardship.
Assistant Project Manager JobotAssistant Project ManagerMinneapolis, MN$70,000–$90,000 / yearThey specialize in a variety of commercial construction services — from pre-construction planning and project management to high-quality execution and close-out — always emphasizing open communication and teamwork to achieve successful outcomes. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
NewConstruction Manager JobotConstruction ManagerHastings, MN$80,000–$110,000 / hourInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. Our client is a telecommunications contractor with a focus on quality, the company specializes in swift installation and skilled maintenance of diverse networks for a plethora of satisfied clients.
Project Manager / Estimator (Office Based) JobotProject Manager / Estimator (Office Based)Minneapolis, MN$115,000–$140,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. With a skilled union workforce and a collaborative project approach, this company partners closely with general contractors and owners to deliver efficient, cost-effective solutions on projects of varying size and complexity.
NewProject Manager JobotProject ManagerMinneapolis, MN$95,000–$125,000 / yearOur client is a nationally respected construction and real estate development organization with a long-standing reputation for delivering complex, high-quality projects across a wide range of market sectors, including multifamily housing, commercial, healthcare, education, and mixed-use developments. With a strong commitment to innovation, quality, and community impact, this company partners closely with owners, architects, and stakeholders to deliver projects that strengthen communities and create meaningful places to live and work.
Home Health - RN Case Manager Good SamaritanHome Health - RN Case ManagerRobbinsdale, MN$36.50–$51Graduate from an accredited nursing program, including, but not limited to, those accredited by the Commission on Collegiate Nursing Education (CCNE), Accreditation Commission for Education in Nursing (ACEN), or National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA). Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possess multistate licensure if in a Nurse Licensure Compact (NLC) state.
NewSenior Project Manager (hybrid-Minnesota) Data Recognition CorporationSenior Project Manager (hybrid-Minnesota)Maple Grove, MN$90,000–$125,000We are looking for an experienced and dedicated senior project manager who has a technical background, proven leadership skills, the ability to think critically and solve problems, and a track-record of ensuring project milestones and deadlines are met. Facilitate project team discussions; asks appropriate questions; identifies gaps in the project plan; identifies assumptions; manages risk; negotiates disagreements; finds creative solutions.
NewConstruction Manager Lennar CorporationConstruction ManagerPlymouth, MN$54,171.44–$96,032 / yearLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Tech-savvy with proficiency in Microsoft Office, Build Pro, Procore, and other construction management software, leveraging technology to streamline workflows, enhance project tracking, and improve overall efficiency.
NewSr. Corporate Account Manager Ecolab Inc.Sr. Corporate Account ManagerMinneapolis, MN$133,800–$200,800 / yearWe work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
Retail Store Manager Duluth Trading CompanyRetail Store ManagerSaint Paul, MN$70,313–$84,375From ingenious Duluth workwear, to comfortably capable Buck Naked Underwear, to outside-embracing AKHG, it’s all about the innovative gear and gadgets that equip customers for a more hands-on way of life. Top-notch quality, immersive storytelling, outstanding customer service, and the shared belief that the go-all-in-and-dig-deep spirit exists with everyone are what sets Duluth Trading Co. apart.
Assistant Manager Valvoline IncAssistant ManagerRosemount, MNresponsible for taking the lead in helping build a high-performance team capable of differentiating Valvoline Instant Oil. This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
Senior Strategic Relationship Manager AmeripriseSenior Strategic Relationship ManagerMinneapolis, MNCollaborate with product managers across Investment Product Solutions team in managing partner firm relationships related to other products including Signature Wealth, Separately Managed Accounts, Active ETF’s, in addition to other product lines. In this role, you will be responsible for relationship management of Ameriprise third party asset management product partner relationships with the goal of maximizing alignment between asset manager sales and marketing efforts and key initiatives within Ameriprise.
Senior Manager - UX Research AmeripriseSenior Manager - UX ResearchMinneapolis, MNGuide the collaboration with Product, UX design, UX content, UX strategy, and technology partners to create and refine experience artifacts such as journey maps, jobs-to-be-done analyses, service blueprints, user flows, and information architecture models based on insights captured through research and workshops with subject-matter experts and end users. • Identify, lead, and delegate qualitative and quantitative user research projects by managing and executing the most strategic parts of the research process from scoping, planning, recruiting, and execution to analysis and delivery of results for projects occurring throughout the digital product development life cycle.
Branch Manager, Financial Advisors AmeripriseBranch Manager, Financial AdvisorsLake Elmo, MNKey responsibilities include growth of existing advisor practices through business plan coaching on key revenue drivers, bringing new talent to the organization through successful recruiting and acquiring of external practices, leading with integrity, and developing a strong culture to optimize relationships and resources within the office. Inspect results regularly and provide systematic coaching to advisors in the branch on ongoing business planning, client acquisition, advice, investment solutions, external practice acquisition, and more.
Senior Manager, HR Business Partner AmeripriseSenior Manager, HR Business PartnerMinneapolis, MNIn this role, you will implement HR strategies that align with our business needs, build strong and influential relationships with business leaders to understand their needs, leverage enterprise solutions to provide strategic HR support and act as a trusted advisor to senior leadership on HR-related matters. Assess the impact of evolving strategies on workforce effectiveness, lead design and due diligence efforts, and drive seamless implementation, including during high-stakes events such as mergers and acquisitions.
Manager - Field Change Management AmeripriseManager - Field Change ManagementMinneapolis, MNMonitor implementation plans to ensure prioritization of key initiatives and dates, bundling and coordination of like-projects for greater field uptake, development of implementation strategies and follow-up mechanisms, which determine required resources and corporate office contacts to successfully execute plan. This includes working with AWM business partners/implementation to develop plans, capture execution planning milestones to coordinate communication, training, support, program/technology roll outs, and executing against these milestones.
Senior Manager - Franchise Recruiting & Engagement AmeripriseSenior Manager - Franchise Recruiting & EngagementMinneapolis, MNAs the Senior Manager of Franchise Recruiting and Engagement, you’ll be at the heart of our franchise territory’s success—partnering with field leaders and franchisees to recruit top talent, support advisor development, and drive strategic growth initiatives. Lead high impact recruiting efforts for Novice and Experienced Advisors, franchise staff, and external practice acquisitions.
Manager, RiverSource Vendor Management AmeripriseManager, RiverSource Vendor ManagementMinneapolis, MNBy fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. • Perform Quality Analysis on business partner vendor management processes within area and publishes results quarterly for reporting purposes.
Assurance Manager, EBP bdo consultingAssurance Manager, EBPMinneapolis, MN$120,000–$140,000 / yearTraditionally responsibilities of the Assurance Manager will include advising the client on various economic and regulatory risks within their industry, resolving complex accounting issues, apply GAAP and GAAS consistently within complex situations, writing technical consultation memos on GAAP / GAAS issues, and documenting, validating, testing and assessing various financial reporting control systems. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.
NewBranch Manager ProSolutions Herc Rentals IncBranch Manager ProSolutionsMaple Grove, MN$80,000–$100,000 / yearFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
NewTools Product Development Manager United RentalsTools Product Development ManagerSt Paul, MN$79,200–$118,800 / yearWork closely with Strategic Account Managers, Government Account Managers, National Account Managers and local Sales Representatives, to provide their larger customers Tools & Industrial Solutions custom solutions, services and knowledge expertise. You will be a subject matter expert resource for Tools & Industrial Solutions and provide consultative selling, training for internal customers and sales project support to customers for new and existing product lines.
NewService Coordinator Butler Recruitment GroupService CoordinatorSt Louis Park, MN$45,000–$60,000 / yearThe Service Coordinator will schedule technicians for maintenance/repairs, manage customer communication, handle service orders, order parts, track job progress, and ensure smooth operations for industrial air systems. Parts Coordination: Order, track, expedite, receive parts to inventory, put parts away, pull parts for techs for upcoming jobs, put unused parts back in place, and follow up on parts needed for repairs.
Compliance Manager/Officer AmeripriseCompliance Manager/OfficerMinneapolis, MNIn addition, the Compliance Manager serves as a subject matter expert for the team, partners with offshore resources to support efficient case management, and collaborates with key business stakeholders. The Complaint Resolution team is a specialized function responsible for managing customer complaints and select advisor error cases across the full range of products offered by the firm.
Tax Managing Director, Core Tax Services bdo consultingTax Managing Director, Core Tax ServicesMinneapolis, MN$190,000–$335,000 / yearThe Tax Managing Director is responsible for applying industry specific knowledge to advice clients on the tax implications of their business objections, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the primary client contact for complex tax issues. Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits.
Manager-Operations-U AmeripriseManager-Operations-UMinneapolis, MNDrive and implement process improvements, proactively identifying and resolving business issues to improve efficiencies and increase operational effectiveness. We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024.
Project Manager-PMO AmeripriseProject Manager-PMOMinneapolis, MNIn this role you will plan and manage all aspects of assigned projects including cost, schedule, scope, quality and project resources following the appropriate methodologies and tools throughout the project life cycle. • Provide leadership to project resources in a manner that ensures timely delivery on commitments/tasks in support of broader project deliverables.
NewSr Purchasing Manager Lennar HomesSr Purchasing ManagerPlymouth, MN$77,077.60–$115,618 / yearFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Regional Service Manager - Huntsville Smart Care® Equipment SolutionsRegional Service Manager - HuntsvilleSaint Paul, MNFull timeThis individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.
NewConstruction Manager Lennar HomesConstruction ManagerPlymouth, MN$54,171.44–$96,032 / yearFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Tech-savvy with proficiency in Microsoft Office, Build Pro, Procore, and other construction management software, leveraging technology to streamline workflows, enhance project tracking, and improve overall efficiency.
Customer Service Manager EXOSCustomer Service ManagerMinneapolis, MinnesotaOur professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development. Our employer solutions include fitness center management, on-site coaching and classes, and the Exos app, as well as immersive team-building experiences, executive coaching, and personal development programming.
Senior Customer Service Manager Liberty Diversified InternationalSenior Customer Service ManagerNew Hope, MN$116,000–$145,000 / yearComprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. Provides strategic direction and people leadership to develop organizational capabilities, optimize team structure, and build a high-performing, proactive Customer Care team that delivers exceptional customer experiences.
Residential Operations & Customer Service Manager Squeaky Clean ServicesResidential Operations & Customer Service ManagerSouth St. Paul, MinnesotaCreate or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before-and-after results. Squeaky Services is looking for a motivated, bilingual (English/Spanish) Residential Operations & Customer Service Manager to join our growing team.
NewCustomer Service Manager Exos PartnersCustomer Service ManagerMinneapolis, MN$20–$24 / hourAssist members with purchases of center programs* Keep service desk clean and orderly and well-stocked with flyers, retail items, etc.* Update desk reference materials such as safety guidelines, emergency log, lost and found ledger, etc.* Fill in for shifts other than assigned when required****Qualifications:***** Bachelor's degree* Minimum of 3 years progressively responsible experience in a customer service setting* Excellent interpersonal and communication skills* Strong supervisory skills with the ability to lead and coach staff* Ability to handle difficult situations and urgent matters* Proficient in Microsoft Outlook, Word, Excel* Sales experience to train and coach staff* Computer database experience essential* Highly developed written and verbal communication skills* CPR/FA certifications or ability to obtain certifications upon hirePer pay transparency requirements, the compensation for this position ranges from $20 - $24/hour. Collaborate with the Assistant General Manager to help create culture of service* Take lead role in delivering ongoing customer service trainings for staff* Be the first wave of membership save opportunities by utilizing appropriate save tactics* Assist members with membership change inquiries, online registration, and program inquiries* Ensure clear communication to service staff for all programming and operational updates and changes* Provide scheduling support for ancillary services, including enrichment programming, afterschool care, sports and recreation, aquatics, personal training and pilates.*
Customer Service Manager Hobby Lobby Stores IncCustomer Service ManagerMaple Grove, MN$20.15–$21.15 / hourIf you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you. The Customer Service Manager position is one of hourly store management.
Customer Service Manager - State Farm Agent Team Member Tyler Engquist - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberMaple Grove, MNAs a Customer Service Manager with Tyler Engquist's State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Manager Five Below IncCustomer Service ManagerShakopee, MNAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
Customer Service Manager - State Farm Agent Team Member Sierra Juhl - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberFarmington, MNAs the Customer Service Manager with Sierra Juhl's State Farm office, you’ll be an integral part in ensuring our agency runs smoothly and our customers receive the support they deserve. If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering excellent service, Sierra Juhl's State Farm office wants you on board.
NewResidential Operations & Customer Service Manager SqueakyservicesResidential Operations & Customer Service ManagerSaint Paul, MNResidential Operations & Customer Service ManagerSouth St. Paul, United States | Posted on 06/05/2026Since 2018, Squeaky Services has been delivering exceptional cleaning and painting solutions across the Twin Cities. Create or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before-and-after results.
Customer Service Manager - State Farm Agent Team Member Mike Orn - State Farm AgentCustomer Service Manager - State Farm Agent Team MemberAndover, MNAs a Client Manager in the Mike Orn State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. As a member of our agency team, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.
NewSenior Customer Service Manager Liberty Diversified International, Inc.Senior Customer Service ManagerNew Hope, MN$116,000–$145,000 / yearFull timeComprised of multiple companies with headquarters in New Hope, Minnesota, Liberty Diversified International (LDI) is a privately held company employing more than 1,900 individuals across our manufacturing facilities, production facilities and core business operations in Minnesota, Iowa, Nebraska, Illinois, Mississippi, Texas, Arizona, Virginia, California, and Mexico. Provides strategic direction and people leadership to develop organizational capabilities, optimize team structure, and build a high-performing, proactive Customer Care team that delivers exceptional customer experiences.