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Reporting to the Manager of Customer Success and collaborating closely with our existing team of CSMs, you'll own the end-to-end onboarding experience, drive ongoing adoption and value realization, and grow each account by expanding the team of AI agents running their accounting. Decompose each customer's messy, real-world accounting process into agent logic — defining triggers, tools, approval gates, override paths, and dry-run modes — and decide where automation is safe versus where a human stays in the loop.

Adaptive

Customer Success Manager

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PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers to facilitate; though advocacy, progressive medical treatment, and timely return-to-work; while acting as a liaison and providing communication between all involved parties. Identify appropriate providers and facilities throughout the continuum of services, while ensuring that available resources are being used in a timely and cost-effective manner in order to obtain optimum value for both the client and the reimbursement source.

Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivity, managed care, risk consulting and other services through the dedication and expertise of nearly 15,000 colleagues in some 275 offices located in the U.S., Canada, the U.K and Ireland. Sedgwick facilitates financial and personal health and helps customers and consumers navigate complexity by designing and implementing customized programs based on proven practices and advanced technology that exceed expectations. Sedgwick’s majority shareholder is KKR; Stone Point Capital LLC, La Caisse de dépôt et placement du Québec (CDPQ) and other management investors are minority shareholders.

Sedgwick Claims Management Services, Inc.

Field Case Manager

PRIMARY PURPOSE OF THE ROLE: Sedgwick Field Case Managers work face to face with their injured workers and medical providers to facilitate; though advocacy, progressive medical treatment, and timely return-to-work; while acting as a liaison and providing communication between all involved parties. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

RN Field Case Manager

Assistant General Manager: In the role of Assistant General Manager ("AGM"), you will be responsible for bringing our mission, values, and competencies to life for our guests and Team Members in our restaurants. You will be responsible for supporting the General Manager in the overall restaurant operations at an exceptional level including but not limited to schedules, forecasting, labor management and inventory.

Cava Group, Inc.

Assistant General Manager

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The Shift Manager leads by example and helps create a positive, respectful, and productive work environment for team members and guests. Monitor staffing, product levels, and restaurant conditions throughout the shift and make appropriate adjustments within assigned authority.

Pizza Hut Inc

Shift Manager

The General Manager leads a diverse team of managers, supervisors, and frontline employees while ensuring operational excellence, regulatory compliance, budget accountability, and exceptional customer service. Oversee daily custodial services for academic buildings, residence halls, administrative offices, athletic facilities, and common areas.

YEAR

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you 
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences. 

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service 
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it 
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training. 

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

Aramark

General Manager, Facilities Management

Financial Acumen & Cost Management: Manages location-level budgets, P&L, and cost controls - including food cost, labor, and operating expenses - to consistently achieve financial targets and sustain profitability. The work environment includes varying noise levels from moderate in offices to loud during peak operational periods, exposure to varying temperatures, and frequent interaction with staff, customers, and vendors.

WEEK

Whitsons Culinary Group

General Manager - Maynard School Nutrition

Coordinate project administration activities with the Finance Department or project related accounting issues, including the establishment of budgets and account tracking numbers for all capital projects, monitoring of budgets, revisions to project forecasts as required, and closing project financials with accounting upon project completion. Manages procurement consultants and construction contractors, including drafting and issuing requests for proposals and other solicitations, reviews bid documents, evaluates responses to insure compliance with threshold requirements, participates on selection committees, documents procurement process, and performs pricing analysis.

Lahey Hospital and Medical Center

Facilities and Engineering Program Controls Manager

Lead with Insight: Develop new business by identifying prospective customers by utilizing market intelligence databases, as well as business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences. Competitive Advantage: Know the market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.

US Foods Holding Corp

Territory Manager - Framingham/Waltham, MA

Lead a multidisciplinary operations organization consisting of multi-cloud engineers, network engineers, Site Reliability Engineers (SREs), and Tier 2/3 service desk personnel supporting more than 60 mission-critical DoD applications and systems. Serve as a key operational leader and customer interface, building strong customer relationships, addressing evolving mission requirements, ensuring service satisfaction, and supporting business growth and new task order opportunities.

SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.

We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.

Leidos Holdings Inc

Deputy Operations Manager

Oversee key workplace services and platforms, including Microsoft 365, endpoint management, identity, device lifecycle, collaboration tooling and service desk improvement. We're looking for a Digital Workplace Manager to own and deliver our Digital Workplace roadmap, leading the small team that keeps our people productive, supported and secure.

Oodle Finance

Digital Workplace Manager

Coordinate resources and create resource plans for your projects including cost estimating by function and by individual contributor, onboarding/offboarding of team members, developing and delivering effective communications and reports, while carrying an Executive presence at all times. As the Project Manager, you will be expected to lead collaborative cross-functional teams and must possess the leadership skills to effectively delegate, support, and drive project team members to achieve outcomes.

Stellix

Project Manager

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Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice-giving service strategies and tactics to improve the overall client experience which includes improving overall financial confidence in both colleagues and clients. OCC Language: This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator as defined under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.

The Toronto-Dominion Bank

Region Store Manager - Boston South

Region Store Manager - Boston North Region

We are hiring a Senior Manager, Knowledge Engineering & AI Agent Enablement to serve as product owner for two connected capabilities at the core of Sonos Care's AI transformation: the structured, machine-ready knowledge that autonomous agents and retrieval systems depend on, and the autonomous service agents themselves. Familiarity with KCS (Knowledge-Centered Service) methodology and its application in technical support Excellent communication, stakeholder management, and executive presentation skills, including the ability to translate technical and semantic decisions for non-technical audiences.

Sonos Inc

Senior Manager, Knowledge Engineering & AI Agent Enablement

Large Account Service Experience with Account Coordination, Establishing Account Service Plans, Stewardships and Delivering Client Success Stories demonstrating tangible frequency reduction through sound service risk consulting. Monitors loss development on the book of business and readily perform and deploy loss control resources where needed to maintain profitability and retention of key accounts.

Starr International Co Inc

Loss Control Service Manager, Construction

Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties. Plans, directs and controls the activities of the Parts Department to ensure the overall growth and profit objectives are met; formulates the major objectives, specific plans, plan procedures and programs for the Parts Department; evaluates the department's results and performance against objectives.

Murphy-Hoffman Company

Parts Manager

You design enterprise-scale solutions at the intersection of Salesforce Data 360, Agentforce, and Financial Services platforms in Banking, Capital Markets, and Insurance - and you do it in high-stakes environments where architecture decisions shape multi-year client programs. CRM integration architecture - design integration patterns between Data 360, Salesforce Financial Services Cloud, Marketing Cloud, and external platforms; provide architecture governance across workstreams.

Accenture Plc

Salesforce Data 360 and AI Architect Manager - Financial Services

Salesforce Data 360 and AI Architect Sr Manager - Financial Services

Works together with the patient and family, care team, payers, and external entities to assure patient safety and attain or maintain the highest practicable physical, mental, and psychosocial well-being of each patient and promote a safe transition from the facility to the next provider or care setting ? The RN Utilization Review Manager is responsible for the coordination of the patient's care and services and manages the resource utilization for all skilled patients based upon the patient's clinical needs and care plan.

Life Care Centers of America is committed to being a premier provider of long-term health care. It is our desire to be the facility of choice in any community in which we operate. Our programs, services and facilities must be designed and operated with superior quality in order to satisfy the needs of our customers.perated with superior quality in order to satisfy the needs of our customers.

Life Care Centers of America is committed to being a premier provider of long-term health care. It is our desire to be the facility of choice in any community in which we operate. Our programs, services and facilities must be designed and operated with superior quality in order to satisfy the needs of our customers.perated with superior quality in order to satisfy the needs of our customers.

Customer Service Manager Jobs in Bedford, MA

Customer Success Manager Adaptive

Field Case Manager Sedgwick Claims Management Services, Inc.

RN Field Case Manager Sedgwick Claims Management Services, Inc.

Assistant General Manager Cava Group, Inc.

Shift Manager Pizza Hut Inc

General Manager, Facilities Management Aramark

General Manager - Maynard School Nutrition Whitsons Culinary Group

Facilities and Engineering Program Controls Manager Lahey Hospital and Medical Center

Territory Manager - Framingham/Waltham, MA US Foods Holding Corp

Deputy Operations Manager Leidos Holdings Inc

Digital Workplace Manager Oodle Finance

Project Manager Stellix

Region Store Manager - Boston South The Toronto-Dominion Bank

Region Store Manager - Boston North Region The Toronto-Dominion Bank

Senior Manager, Knowledge Engineering & AI Agent Enablement Sonos Inc

Loss Control Service Manager, Construction Starr International Co Inc

Parts Manager Murphy-Hoffman Company

Salesforce Data 360 and AI Architect Manager - Financial Services Accenture Plc

Salesforce Data 360 and AI Architect Sr Manager - Financial Services Accenture Plc

Utilization Review Manager (Registered Nurse/RN) Life Care Centers of America Inc

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