40 Results for

Customer Service Manager Jobs in Baltimore, MD

Jobs

MD30+ days ago

Remote

$100,000–$110,000 Per Year

p>Required Skills:

High School diploma, Associate's or Bachelor's degree, and 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/ Integration, Public Safety Systems Sales, or Public Safety Systems Engineering is required.
Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical and commercial actions remain in strict compliance with US Federal Government Markets Division policies.

DC30+ days ago

Remote

The CSM manages the team responsible for handling these contacts, ensures all provider communications are addressed accurately and within contractually required response timeframes, and escalates unresolved or sensitive issues to the Project Manager.

Handle provider inquiries related to Additional Documentation Request (ADR) letters, medical review determinations, Discussion and Education (D&E) session scheduling, and Medicare appeals processes; ensure staff are trained and equipped to address each inquiry type accurately.

Arlington, VA30+ days ago

As a Customer Service Manager - State Farm Agent Team Member with Jose Herrera - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Hyattsville, MD30+ days ago

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Manager - State Farm Agent Team Member. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Towson, MD30+ days ago

p>At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff!

Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).

Ellicott City, MD30+ days ago

$19–$29.75 Per Hour

Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.

New!

Nottingham, Maryland6 days ago

$65,676.43–$80,756.08 Per Year

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/ .

Minimum of four (4) years of progressive experience, including:

Three (3) years of experience in the consumer lending or financial industry in customer service, online support, or in a similar role.

New!

Westminster, Maryland4 days ago

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For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.

Maryland30+ days ago

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Partner cross-functionally with Sales, Supply Chain, Operations, and Shared Services teams to support seamless execution of customer needs and business priorities.

Serve as the first level of escalation for complex customer concerns, including backorders, shipment delays, credit holds, and service-related issues, ensuring timely resolution and professional communication.

Glen Burnie, MD15 days ago

Fibox offers a competitive benefits package designed to support the health, financial security, and well-being of our full-time employees including, but not limited to: Employer-sponsored medical, dental, and vision coverage, retirement savings plan with company match, company-paid life, AD&D, and disability insurance, voluntary insurance options, access to employee assistance, wellness, and discount programs, paid vacation, sick time, and holidays etc. Reporting to the Customer Service Manager, this role serves as a key point of contact for customers and internal sales teams, delivering responsive, professional support through phone, email, and order management systems.

College Park, Maryland8 days ago

You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

New!

Baltimore, MD1 day ago

$15–$18 Per Hour

p>Minimum Knowledge, Skills, and Abilities Required:

Strong oral and written communication skills for dealing with customers, employees, and Vendors.
Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.

New!

Rockville, MD4 days ago

Description ***AWARD PENDING*** Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment. The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.

New!

Rockville, Maryland5 days ago

p>Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment.

The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.

MD22 days ago

Learn more here: https://westshorehome.com/community.

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring.

Baltimore, MD30+ days ago

li>Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling.

Baltimore, MD30+ days ago

Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered.

Stevensville, MD30+ days ago

As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. With a focus on leadership training, customer service excellence, and operational expertise, youll receive hands-on assignments and structured learning opportunities.

DC30+ days ago

This position encompasses a wide range of responsibilities, including but not limited to managing program personnel and support staff, collaborating with Motorola Sales team members, handling pre and post-sale opportunities and proposals, overseeing and managing the program budget and costs, and providing leadership and direction to Engineers, System Managers, Technologists, Cybersecurity Leads, Customer Service Managers, Quality Managers, Safety Managers, and Configuration Management personnel.

The Program Manager also plays a vital role in ensuring adherence to WMATA change management processes, overseeing Project Managers and customer projects, coordinating with administrative personnel, and effectively communicating and coordinating with customers, partners, subcontractors, the WMATA project teams, as well as, internal Motorola personnel and leadership.

Stevensville, MD30+ days ago

As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.

Washington, DC30+ days ago

As permitted by state or local law, AutoZone may consider certain offenses to be relevant to positions responsible for conducting or overseeing financial transactions on behalf of AutoZone, driving company vehicles and/or supervision of minors. Parts Sales & Inventory Management - Lead efforts to exceed sales targets, optimize inventory levels, and ensure timely returns processing and merchandising.

MD14 days ago

$19.50–$22.90 Per Hour

p>If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.

MD30+ days ago

$95,000–$110,000 Per Year

ul>

Lifecycle Management: Support concurrent design and deployment contracts at various stages of execution, ensuring seamless coordination between distributed teams of PMs, Engineers, and Service Technicians.

The ideal candidate possesses a strong desire to learn, the ability to manage multiple moving parts in a concurrent project environment, and the communication skills necessary to maintain professional customer and internal relationships.

New!

Maryland4 days ago

p/>

For questions about your application or employment with Goodwill of Monocacy Valley, please contact our Candidate Support Line at 1-833-624-0920, option 5.

Beltsville, MD30+ days ago

$80,000–$95,000 Per Year

The Customer Service Manager is responsible for driving incremental sales growth, enhancing client satisfaction, and improving operational performance across assigned accounts. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.

Baltimore, MD30+ days ago

Full-time

The Manager, Contact Center (CC) (also known as Customer Service Manager) is responsible for overseeing the daily operations of a high volume Contact Center (CC) providing expertise and customer service support to primarily Customer Care Representative staff. Proficient computer skills and in depth knowledge in Microsoft (MS) Outlook, Word, Excel, PowerPoint, customer service software, CRM tools and other databases.

Towson, MD13 days ago

$65,000–$95,000

p>Retail Store Manager • Bilingual Store Manager • Sales Manager • Wireless Manager • Telecommunications Manager • Retail Operations Manager • Customer Service Manager • Spanish Speaking Manager • Store Leader • Sales Leadership • Team Development • Retail Sales • Comcast Xfinity • Wireless Sales • Business Development • Performance Management • Customer Experience • Inventory Management • Recruiting • Training • Coaching. This is an opportunity to join one of the fastest-growing telecommunications retailers in the country, with operations across multiple states and continued expansion underway..

Bel Air, MD13 days ago

$65,000–$85,000

Reisterstown, MD13 days ago

$65,000–$85,000

Laurel, MD30+ days ago

Website","Indeed","Craigslist","Motorcycle Industry Jobs","AutoNews Jobs","Facebook","LinkedIn","Employee Referral","Walk-in","Monster","Jobdango","TalentZoo","CareerBuilder","Friend/Colleague","Recruiter"],"disclosure_agreement":null,"captcha_enabled?":true,"remote":false,"max_salary":{},"min_salary":{},"pay_frequency":"hourly","show_remote_in_location":false,"hidden?":false,"questions":[{"table":{"id":6254385,"option_type":"essay","question":"What prompted you to apply to our company?","required?":true,"flags":null,"options":[]}},{"table":{"id":6254386,"option_type":"essay","question":"Position(s) applying for?","required?":true,"flags":null,"options":[]}},{"table":{"id":6254387,"option_type":"single-choice","question":"Are you seeking Full-Time or Part-Time?","required?":true,"flags":null,"options":["Full-Time","Part-Time"]}},{"table":{"id":6254388,"option_type":"essay","question":"What are your Annual Pay Expectations?","required?":true,"flags":null,"options":[]}},{"table":{"id":6254389,"option_type":"essay","question":"List any other names (such as former names, aliases and nicknames) that you have used since high school to enable us to verify your work and education record","required?":false,"flags":null,"options":[]}},{"table":{"id":6254390,"option_type":"essay","question":"List any prior places of residence (list all during the past seven years). Do you have a valid motorcycle endorsement?","required?":true,"flags":null,"options":["Yes","No"]}},{"table":{"id":6254404,"option_type":"essay","question":"Please list the following information about your high school: -School name -Years completed -Diploma/Degree -Describe course of study or major","required?":false,"flags":null,"options":[]}},{"table":{"id":6254405,"option_type":"essay","question":"Please list the following information about college: -School name -Years completed -Diploma/Degree -Describe course of study or major","required?":false,"flags":null,"options":[]}},{"table":{"id":6254406,"option_type":"essay","question":"Describe any specialized training, skills, and extra-curricular activities you participate in.

New!

Halethorpe, MD4 days ago

$21.50–$23.50 Per Hour

table border="0">

12585

Ward Trucking, LLC

SVCCTRCS

Baltimore

Full Time

Halethorpe

Administrative Support

$21.50 to $23.50 per hour

JOB TITLE: Customer Service Associate / Clerical Support / OS&D Associate. All linehaul driver envelopes are to include: trailer number, Pro number of one shipment on the trailer, road driver’s name, tractor number, seal number, weight, driving (route) instructions and any hazardous placards that may be required (if applicable).

MD30+ days ago

$28–$35 Per Hour

p>Sport Clips Haircuts in Middle River is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience.

Sport Clips Haircuts in Forest Hill is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience.

Rockville, MD21 days ago

p class="MsoNormal">The Clinical Agreement Manager (CAM) is a trained clinical healthcare or management analyst who has customer service experience provider who serves as FOH health services Subject Matter Expert (SME) and trouble shooter for the implementation and ongoing provision of services to FOH agency customers.

• Communicates and collaborates directly with RCMs/ACMs to ensure clinics are equipped with adequate numbers of staff members with required security clearances for assigned customers in response to new requests for services, or increases to existing services.

Parkville, MD30+ days ago

$30–$50 Per Hour

p>The management teams core responsibilities will include motivating and managing the team to deliver excellent results, providing a championship haircut experience for their clients, and leading stylists to reach their highest potential. Licensed stylists who are not yet ready for a Salon Manager role can apply to our Manager-in-Training program, which provides hands-on leadership development in scheduling, inventory, customer service, and salon operations.

Baltimore, MD8 days ago

$21.50–$23.50 Per Hour

Job Title: Service Center Clerical Support-FT Advertising Title: Req #: 12585 Company: Ward Trucking, LLC Job Code: SVCCTRCS Location: Baltimore Employment Status: Full Time City: Halethorpe Area of Interest: Administrative Support State: MD Rate of Pay: $21.50 to $23.50 per hour. All linehaul driver envelopes are to include: trailer number, Pro number of one shipment on the trailer, road driver's name, tractor number, seal number, weight, driving (route) instructions and any hazardous placards that may be required (if applicable).

Laurel, MD30+ days ago

DC30+ days ago

Maintain various PFBD data bases PFBD CPC data base, PFBD SharePoint site • Assist in training lower level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures • Operate various equipment for high speed scanning, mail out, and metering mail • Generate mailing labels, ensure that mail labels match the applicant identification, fill and seal envelopes with correct passport and corresponding supporting documents • Box and archive files for storage purposes • Receive and assemble third-party mail • Follow a pre-set pattern for document sequencing • Perform searching and filing functions, file and/or retrieve application packages from file cabinets • Operate scanning equipment and biological hood HEPPA filter to open mail • Interface with Passport applicants at Agency/Center information and will-call counters. Anticipated tasks include, but are not limited to:

• Assist with any French speaking needs and/or required translation of correspondence and/or documents • Receive undeliverable Passports, requesting issued applications from QC, and researching mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise • Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other Government agencies • Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD).

DC30+ days ago

• Assist with any Spanish speaking needs and/or required translation of correspondence and/or documents • Receive undeliverable Passports, requesting issued applications from QC, and researching mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise • Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other Government agencies • Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD).

New!

Washington, DC6 days ago

p>This paid* Retail Inventory Specialist internship is responsible for supporting the Customer Service Manager with the daily operations of Office Supply Service by promoting effective inventory and merchandising support for the U.S. House of Representatives (House), Customer Experience Center (CEC). The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.

MD30+ days ago

Remote

$90,000–$105,000 Per Year

The driving goal of a Technical Trainer is to ensure training delivery is provided to the customer so that they are equipped to use, operate, and maintain their Motorola Solutions products and solutions in the most effective and efficient way, driving customer satisfaction and strong customer relationships.

The successful candidate will closely work with NA Training Consultants, Account Managers, Customer Service Managers, and Project Managers as well as other teams to provide comprehensive training delivery to ensure the highest level of knowledge transfer to the students.

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Customer Service Manager Jobs in Baltimore, MD

Federal Software Customer Service Manager - Remote Motorola Solutions Inc

Customer Service Manager - Federal Health (CMS) DOMA Technologies

Customer Service Manager - State Farm Agent Team Member Jose Herrera - State Farm Agent

Customer Service Manager - State Farm Agent Team Member James Brown - State Farm Agent

Customer Service Manager Five Below Inc

Full Time Assistant Customer Service Manager DLT Harris Teeter LLC

Customer Service Manager Mariner Finance

Customer Service Manager Goodwill of Central & Northern Arizona

Supervisor, Customer Service Lonza

Customer Service Representative - Onsite in Glen Burnie, MD Fibox

Operations/Service Manager II Burlington Coat Factory Whse.

Customer Service Representative Redner's Markets

Contact Center Manager, Client Services Titan Technologies, LLC

Contact Center Manager, Client Services Titan Technologies Career

Customer Service Specialist - Full-Time, W2! West Shore Home, Inc.

Part-Time Customer Service Supervisor - BWI Airport PrimeFlight Aviation Services Inc

Customer Care Agent Mon-Fri 8am-4:30pm Vital Records Control

MANAGER IN TRAINING AutoZone Inc

Washington Metropolitan Area Transit Authority (WMATA) Program Manager Lead Motorola Solutions Inc

Part Sales Manager - Part Time AutoZone Inc

Part Sales Manager - Full Time AutoZone Inc

Store Manager Extra Space Storage Inc

Federal Project Manager Motorola Solutions Inc

Assistant Store Manager Goodwill of Central & Northern Arizona

ACCOUNT MANAGER Compass Group North America

ADA Certification Contact Center Manager Medical Transportation Management

Store Manager Blufox Mobile- Towson Blufox Mobile

Store Manager Blufox Mobile - Bel Air Blufox Mobile

Store Manager BluFox Mobile- Reisterstown Blufox Mobile

Parts Manager - Old Glory Harley-Davidson Old Glory Harley-Davidson

Service Center Clerical Support-FT Ward Trucking, LLC

Licensed Assistant Salon Manager Sport Clips Inc

Occupational Health RN Program Manager STG International, Inc.

Licensed Salon Manager Sport Clips Inc

Service Center Clerical Support-FT Ward Transport & Logistics Corp.

Parts to Service Old Glory Harley-Davidson

Support Associate Level IV - French Speaking CGI Inc

Support Associate Level IV - Spanish Speaking CGI Inc

Retail Inventory Specialist Intern, Fall White House USA

Technical Training Specialist - US Remote Motorola Solutions Inc

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