Summerville, SC5 days ago
The functions for this role include, but are not limited to: assigning Team Members and Trainers to stations and tasks that are best for those individuals and the shift as a whole; overseeing employee break management and labor productivity; executing and guiding restaurant opens, shift transitions, and store closes; monitoring daily food quality and safety through informal coaching and Chick-fil-A platforms; handling cash accountability through refunds, promotions, and register till or change fund management; providing feedback to Team Members and Trainers on operational performance and restaurant procedures; assisting in the execution of outside sales with order placement, fulfillment, and delivery; monitoring Team Member well-being to foster an environment of care and safety; serving as a point of contact for resolving guest issues and creating second-mile resolutions; and providing continual training and accountability for all Team Members on various aspects of the business (i.e. menu knowledge and preparation, customer service skills, food safety and sanitation procedures, cash handling and point-of-sale systems, equipment operations and maintenance, inventory organization and systems, opening, transitioning, and closing). Team Leaders are expected to attend weekly leadership meetings for their respective shifts to help set and drive goals, implement new procedures, and experience intentional development.