Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. Provide feedback and coaching with the help and direction of the Manager/Supervisor to improve agent's overall performance, i.e., Call reviews, Role playing, Active monitoring, Agent shadowing, Training activities, etc.