p>Job Responsibilities: • Assist with customer inquiries for import cargo through email and phone • Monitor all assigned cargo that is in transit or at the terminal • Cross-functionally communicates to manage the timely delivery of cargo and escalates where needed • Use your strong reading and comprehension skills to reference documents, procedures, and guidelines effectively • Have a working knowledge and level of comfort using MS Office products - especially Outlook, Excel, and SharePoint. As one of Hong Kongs most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network encompassing Asia, Europe, the Americas, Africa and Australasia.