NewCustomer Serv Rep 1 Grange Insurance AssociationCustomer Serv Rep 1Seattle, WA$17.87–$27.38 / hourCustomer Service Representatives (CSR) receive, investigate, and respond to all customer inquiries regarding billing, products, coverage, filing claims and complaints from policyholders and agents. High school diploma or equivalent, and a minimum of one year of customer service experience, preferably in high volume call setting.
Customer Service Representative MBSquared dba West Sound WorkforceCustomer Service RepresentativeBremerton, WA$19.50–$20 / hourPart timeIf you’re looking for a way to lean into your customer service skills without weekend shifts, cold calls, or in-person interactions and want to make a real difference in your community, this could be a great fit! West Sound Workforce is assisting a nonprofit, community-based transportation provider in sourcing part-time Customer Service Representatives for their Bremerton call center.
Sr Director Analyst - CRM (Sales, Marketing, and Customer Service & Support) (RE Gartner, Inc.Sr Director Analyst - CRM (Sales, Marketing, and Customer Service & Support) (RESeattle, WARemote$172,000–$202,500 / yearFull timeThey are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer . Support BTI and Sales: Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business.
Supervisor Customer Service - SEA Southwest AirlinesSupervisor Customer Service - SEASeattle, WAFull timeDrive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding. Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer Service Representative Washington FederalCustomer Service RepresentativeSeattle, WA$21.75–$26.92 / hourFull timeAs a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.
Customer Service Representative- Floater Washington FederalCustomer Service Representative- FloaterSeattle, WA$21.75–$26.92 / hourFull timeAs a CSR you serve a valuable role in our branch by providing a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions. Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service.
Manager, Customer Service Modern Aviation, IncManager, Customer ServiceSeattle, WA$80,000–$95,000 / yearFull timeAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws. The Customer Service Manager is responsible for the daytoday leadership, safety, service quality, and operational effectiveness of the FBO Customer Service Team.
Go-to-Market Salesforce Leader - Pacific Northwest Penhall CompanyGo-to-Market Salesforce Leader - Pacific NorthwestSeattle, WAFull timeThe Salesforce leader will provide thought leadership to our enterprise and mid-market clients, set strategic direction for the "Go-to-Market" practitioners, and generally be accountable for ensuring the overall quality execution of business and technology consulting across all Salesforce pursuits and engagements. We partner with leading platforms-Salesforce, ServiceNow, Adobe, Anaplan, Workday, Contentful, Boomi, Workato and more-to build scalable, end-to-end solutions that unify data, streamline operations, and unlock actionable insights.
Portfolio Leader- Environment GHD Inc.Portfolio Leader- EnvironmentSeattle, WAFull timeCustomer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements. * Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Go-to-Market Salesforce Leader - Pacific Northwest Slalom LLCGo-to-Market Salesforce Leader - Pacific NorthwestSeattle, WAFull timeThe Salesforce leader will provide thought leadership to our enterprise and mid-market clients, set strategic direction for the "Go-to-Market" practitioners, and generally be accountable for ensuring the overall quality execution of business and technology consulting across all Salesforce pursuits and engagements. Slalom Consulting is looking for an experienced, entrepreneurial, and progressive leader to drive Salesforce services and client success with our Pacific Northwest (Seattle, Portland, Hawaii, Alaska) clients within the Technology, Retail, and Manufacturing space.
Portfolio Leader- Environment GDH ConsultingPortfolio Leader- EnvironmentSeattle, WAFull timeCustomer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements. * Customer Relationship Management / Account Management: Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
BESS Market Leader McKinstryBESS Market LeaderSeattle, WAFull timeWe need an experienced leader to address current gaps in the team 1) on the sales side, understanding and articulating the market dynamics/value proposition for the customer, 2) having a diverse set of products offerings/vendor relationships, and 3) being able to connect the dots between the customer value proposition and our offerings to optimize our solution, and 4) strategic leadership to drive our focus on the right markets, customers, products and processes to be a market-leader. Leading internal development of a compelling BESS offering - coordinating with procurement leader on McK strategic supplier relationships with BESS vendors; coordinating with McK engineering teams to optimize a range of offerings based on different BESS use cases.
Water Market Leader Pacific Northwest Mott MacDonald GroupWater Market Leader Pacific NorthwestSeattle, WAFull timeMott MacDonald is expanding its North American water practice and is seeking a Water Market Leader to grow our presence across the Northwest US - including Washington, Oregon, Colorado, and Utah. At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries.
Studio Practice Leader - Mission Critical HKS, IncStudio Practice Leader - Mission CriticalSeattle, WAFull timeCollaborates with leaders such as Project Manager and Studio Design Leader to lead the team through all phases by guiding, advising and mentoring other designers on project work, developing design direction and leading critiques. Reviews conceptual development and, in collaboration with Studio Design Leader, provides leadership, inspiration and motivation to the design team to ensure that the highest quality design documentation is produced and client satisfaction is achieved.
Studio Design Leader - Health HKS, IncStudio Design Leader - HealthSeattle, WA$130,000–$160,000 / yearFull timeCollaborates with leaders such as Project Manager, Studio Practice Leader and Regional Design Director to lead the team through all phases by guiding, advising and mentoring other designers on project work, developing design direction and leading critiques. Integrates HKS services, expertise and innovation in all projects, while actively seeking opportunities to incorporate HKS best practices, sustainable design solutions, subject matter expertise and resources strategically and efficiently for the client, user and community.
Area Retail Leader KeyBankArea Retail LeaderSeattle, WAFull timeBuild, coach, develop, lead, and motivate a team of Branch Managers who can analyze client needs and recommending financial solutions that create lasting client relationships, ensuring understanding of Key's products and services, Key's sales and service process, and the competitive landscape, while instilling Key's vision and values with branch teams. Partner regularly with Business Banking and Private Bank Relationship Managers, Key Investment Services (KIS) Financial Advisors, Key Private Client (KPC) Leaders, and Mortgage Loan Officers in coaching sessions to develop the area strategies.
Team Leader I Terex CorporationTeam Leader IRedmond, WAFull timeThis position requires a complete understanding of all assembly and sub-assembly processes in the area of assignment sufficient to organize a small work team, train new team members, examine work results, and assemble equipment. We design and manufacture advanced specialty vehicles-including fire, ambulance, and recreational vehicles-alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry.
Portfolio Leader GHD Inc.Portfolio LeaderSeattle, WAFull timeCustomer Needs Clarification: Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements. * Sell Customer Propositions: Lead a cross-functional internal team (e.g., technical, commercial, and legal) to configure a complex tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's mid- to long-term needs at a national/key operating-unit level.
S&T Market Leader I The Cannon CorporationS&T Market Leader ISeattle, WAFull timeTop Line Development: Work with Client Leaders and other firm-wide resources to focus on growing the top line of the market by identifying and actively pursuing new target clients as well as nurturing existing client relationships. Expectations of success: Market Growth: Developing new business opportunities with new and current client partners to achieve top line targets, which will support a minimum 10% growth of the practice year over year.
Market Development Leader II-Lynwood, WA Utz BrandsMarket Development Leader II-Lynwood, WALynnwood, WAFull timeFacilitate ways to improve results of IOs and distributors by providing information on suggestions to grow market share: executing promotional ad activity, following store level planogram, delivering successful new product introductions, securing additional space, obtaining new points of interruption and building relationships at store level. Conduct store visits in the assigned region to maintain open and proactive business relationships with the management teams of our customers and store decision makers, offering Company display concepts, seasonal planning tactics, and product promotions or introductions; and reinforcing that that the IOs and distributors, not the Company, invoice products to their stores.
Key Private Client Wealth Market Leader KeyBankKey Private Client Wealth Market LeaderSeattle, WAFull timeKey has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
Senior Regional Environmental Regulatory Compliance Leader Terracon Consultants, Inc.Senior Regional Environmental Regulatory Compliance LeaderMountlake Terrace, WAFull timeThe individual should have solid experience and regulatory knowledge in all or some of the service areas listed below:* Air permitting (Title V and minor source)* Stormwater/SWPPP* RCRA/Hazardous waste* Compliance auditing* Oil Storage/SPCC plans* SARA Title III (Tier II/TRI) reporting* Industrial wastewaterTo be successful in this role you will need to be confident and possess a strong technical background with proven leadership skills. You will also lead local and regional environmental compliance marketing efforts; maintain existing and develop new client relationships; and train, mentor, and direct staff on projects.
CDLI Team Leader KeyBankCDLI Team LeaderSeattle, WAFull timeThe Team Leader for CDLI drives community development, commercial lending production, and financial results through the management of a Community Development Lending& Investment (CDLI) sales team across multiple markets, Districts and Region(s) to assure continued Outstanding CRA ratings and drive meaningful revenue. The individual will lead a team of professionals providing advice and capital solutions including acquisition, construction, interim financing, permanent mortgages, tax credit equity, and deposit and cash management services targeting affordable housing and community development owners, acquirers and managers.
Water Resources Group Leader David Evans and AssociatesWater Resources Group LeaderBellevue, WAFull timeIf you are a recruiter, search agency, or otherwise wish to refer a candidate to DEA, you will not be compensated in any way for your referral of a candidate to DEA without an active and signed written agreement in place in advance with DEA Human Resources. Minimum of ten (10) years of professional engineering experience, including at least five (5) years in a project management role supporting water resources business development, sales, and project delivery.
Shift Leader Panda Restaurant Group, Inc.Shift LeaderSeattle, WA$24.50–$27.50 / hourFull timeWith close to 2,800 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy.
Customer Care Specialist II Verathon, Inc.Customer Care Specialist IIBothell, WAFull timeVerathon is a global medical device company focused on supporting customers by being their trusted partner, delivering high-quality products that endure over time and ensure clinical and economic utility. TechSavvy Problem Solver: You can navigate Windows OS, web apps, wireless technology, and basic networking concepts and can translate them for nontechnical users.
Customer Solutions Representative Univar Solutions USA Inc.Customer Solutions RepresentativeClyde Hill, WAFull timeAll searches must be initiated by ChemPoint's Talent Acquisition team and candidates must be submitted via Applicant Tracking System (ATS) by approved vendors who have been expressly requested to make a submission for a specific job opening. Takes incoming phone calls to respond tocustomerinquiries keeping in mind organization's principles to buildcustomerconfidence, set appropriate expectations and offersolutions.
Regional Strategic Customer Representative - Climate Control Sunbelt Rentals, Inc.Regional Strategic Customer Representative - Climate ControlEverett, WAFull timeThis regional strategic sales role will be responsible for driving climate revenue within an assigned book of business containing top US ranked accounts in the general building and specialty contractor space. Strategically plan customer visits to offices and cultivate long term relationships with key decision makers at all levels of the organization.
Check Handling - Customer Support Representative DAT Solutions, LLCCheck Handling - Customer Support RepresentativeSeattle, WAFull timeHowever, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. On a defined path to $1 billion in revenue, DAT deploys a suite of software solutions, machine learning models, and intelligent automation tools that help brokers, carriers, and shippers price freight accurately, source capacity, reduce risk, and operate more efficiently.
Customer Success Manager II (RapidScale) CRS RapidScale, Inc.Customer Success Manager II (RapidScale)Seattle, WA$81,400–$122,000 / yearFull timeWith a broad portfolio spanning AWS, Azure and Google to a full set of Private Cloud and Cybersecurity solutions, RapidScale helps companies turn technology into their biggest competitive advantage. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.
Principal Customer Experience Manager T-Mobile USA, IncPrincipal Customer Experience ManagerBellevue, WAFull timePrior experience supporting Frontline Operations across multiple lines of Business (example; Retail, Dealer, Care, Telesales, Business to Business) (Preferred). Extensive experience planning and deploying either business or IT initiatives (preference for both) with experience modeling business processes using a variety of tools and techniques (Preferred).
Customer Supply Chain Support FASTENALCustomer Supply Chain SupportMountlake Terrace, WAPart timeo Possess a current full valid driver's license issued in the country where the job is located (including successful completion of any applicable graduated license program for your state or province) as well as the ability to meet our driving record requirements to use a company vehicle, as needed. Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers.
Sr Business Analysis Manager- Customer Experience Strategy T-Mobile USA, IncSr Business Analysis Manager- Customer Experience StrategyBellevue, WAFull timeReporting & analyzing performance & data visualization (Tableau, Power BI, etc.): Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research. * At least 18 years of age* Legally authorized to work in the United StatesTravel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's Commitment.
Principal AI Systems Engineer - GPU Reliability & Customer Debug Advanced Mircro Devices, Inc.Principal AI Systems Engineer - GPU Reliability & Customer DebugBellevue, WA$237,200–$355,800 / yearFull timeCollaborate with application, and infrastructure architects and be responsible for the defining-designing-delivering of the technical architecture, patterns, technical quality, risks, fitness for purpose and operability of technical architecture solutions. Experience in debugging of complex full stack SW/FW/HW issues is a must, understand the flow of a GPU through different layers of a system and be able to validate the items connecting to the GPU SOC (PCIe, VR's, RMs, retimers, HBM, internal networking).
Electromechanical Field Service Technician III Giesecke+Devrient Currency Technology America, Inc.Electromechanical Field Service Technician IIISeattle, WAFull timeResponsibilities include supporting customers with operational or maintenance issues, addressing escalated technical and service-related concerns, diagnosing failures in mechanical, hardware, software, and systems, implementing effective repairs to minimize downtime, and preparing reports for analyzing product failure trends and serviceability issues. Additionally, this role will also assist with the on-site training and development of less experienced field service technicians and acts as a key communication link between technical support, management, and the customer on technical matters and projects.
Manager Supply Chain Services Vallen Distribution, Inc.Manager Supply Chain ServicesSeattle, WAFull timePosition Summary:Vallen's Supply Chain Services Manager plays a central role in managing and refining supply chain, vending, and/or VMI (Vendor Managed Inventory) operations, typically situated onsite at a customer location. Order Control Optimization: Work closely with the customer and Vallen Account Representatives/Managers to refine inventory order controls, aiming to optimize stock levels and minimize stock-outs.
Field Service Technician - North Oregon/South Washington Motorola SolutionsField Service Technician - North Oregon/South WashingtonWedgwood, WAFull time3+ years of experience in the following areas: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking Equipment, IP Networking, Solutions Architecture, ASTRO 25, P25, WAVE VoIP, or Military experience. Proven experience utilizing equipment commonly used for optimizing and testing Motorola communications systems, such as Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, CSS, Antenna Systems Analyzers (FDRs).
Field Service Technician Burkhart Dental SupplyField Service TechnicianRenton, WAFull timeSUPPORTBURKHART'S PROFITABILITY by completing all service orders at the time of service and reviewing the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client's office. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers.
Mass Spectrometry Service Specialist Shimadzu Scientific Instruments, Inc.Mass Spectrometry Service SpecialistSeattle, WAFull timeFunctional Expert - Considered a thought leader on a subjectDetail Oriented - Capable of carrying out a given task with all details necessary to get the task done wellInnovative - Consistently introduces new ideas and demonstrates original thinkingTeam Player - Works well as a member of a groupThought Provoking - Capable of making others think deeply on a subject. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu.
Field Service Technician - Seattle, WA Vertiv CorporationField Service Technician - Seattle, WASeattle, WAFull timeThe Customer Engineer (CE) is responsible for installation, commissioning, scheduled and emergency service on Small to Large UPS, Power Distribution Units and other Power Products, & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. * Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines[CS2].
Partner Account Director, Financial Services ISVs FlightSafety International IncPartner Account Director, Financial Services ISVsSeattle, WAFull timeDevelop and lead key partnerships in the Financial Services ISV partnership segment, with a focus on selecting, recruiting, and developing new partnerships for OEM, cosell/referral and reseller motions. The Partner Account Director, Financial Services ISVs will lead the partner mission across our for top financial services ISVs and technology partnerships globally, bringing the strength of the partner base into the Docusign business.
Sr. Product Manager, Technical - Financial Services T-Mobile USA, IncSr. Product Manager, Technical - Financial ServicesBellevue, WAFull timeThe Sr Product Manager, Technical is accountable for ownership of products, platforms, and experiences that deliver against those outcomes by identifying the intersection of customer needs, technical feasibility, and business objectives, and leading cross-functional teams to execute. Day-to-day responsibilities include defining product strategy, building roadmaps, writing features and user stories, driving technical delivery, and partnering cross-functionally to bring products to market and continuously improve them based on data and customer feedback.
Warehouse & Service Coordinator Nelbud Services LLCWarehouse & Service CoordinatorTukwila, WA$24–$25 / hourFull timeThis position works closely with technicians, customers, vendors, and leadership to support service operations, warehouse organization, purchasing, fleet coordination, and day-to-day branch needs. NELBUD is seeking an organized and hands-on Warehouse & Service Coordinator to support daily operations, scheduling, inventory management, and technician coordination.
Service Accounting Specialist MacDonald-Miller Facility Solutions, LLCService Accounting SpecialistSeattle, WAFull timeOur Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Our clients trust their toughest projects with our integrated teams, including: New construction - Engineering, fabrication and install of mechanical systems for new projects following lean construction practices .
Controls Service Technician MacDonald-Miller Facility Solutions, LLCControls Service TechnicianSeattle, WAFull timeOur Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) offers convenient access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! The Controls Service Technician role reports to the Area Operations Managers and works on collaborative teams across a variety of projects and initiatives to support our growing business.
Field Service Parts Advisor III - Night Shift Rivian Automotive, LLCField Service Parts Advisor III - Night ShiftBellevue, WAFull timeThis role will require a dynamic and resourceful leader with excellent communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. The ideal candidate requires high levels of focus and initiative, deep understanding of service processes, go-getter attitude, great communication skills, and cross-team collaboration.
Senior Customer Success Specialist - AI-First Organization Portfolio Leader, Customer Success Center of Excellence Amazon.com IncSenior Customer Success Specialist - AI-First Organization Portfolio Leader, Customer Success Center of ExcellenceSeattle, WAThis role owns the coherence, quality, and market readiness of these offerings as a portfolio, treating each offering as a product line with underlying assets (playbooks, maturity models, assessment frameworks, enablement toolkits) that require active lifecycle management, and enabling partner and AWS field adoption. This is a senior individual contributor role within AWS Specialists & Partners (ASP) Customer Success Center of Excellence that combines hands-on change management expertise with portfolio discipline to accelerate how enterprises adopt AI across business operations, customer experience, and product delivery.
Team Leader, Customer Experience & Outreach Crate & BarrelTeam Leader, Customer Experience & OutreachBellevue, WALead designated team and manage associate workload as determined in partnership with the Assistant Store Leader + Coach associates on exceptional performance and maintain a strong visible presence in the department/work area + In coordination with the Assistant Store Leader, support all aspects of performance and development for the designated team to encourage professional growth + Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader + Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable + Possess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate Guide + Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD) + Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance + Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors What you'll bring to the table. + Strong communication and interpersonal skills + Excellent organizational and time management skills + Strong problem solving skills + Demonstrated ability to execute and drive results + Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed + Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed + Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly + Ability to be in the store as the Leader on Duty multiple times a week + Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management We'd love to hear from you if you have.
Sr. Customer Advocacy Leader, Amazon Immigration AmazonSr. Customer Advocacy Leader, Amazon ImmigrationSeattle, WAKey job responsibilities US Escalations Strategy & Framework: - Define and own Amazon's US immigration escalations strategy, covering both reactive case de-escalation and proactive root cause analysis (RCA) and Correction of Errors (COE) processes across all US immigration categories - Audit and redesign the US contacts and escalations framework, in partnership with Immigration Operations, to ensure it is structured correctly, with feedback loops reaching all levels of contact handlers - Build mechanisms to translate escalation data and RCA findings into closed service and technology gaps - driving the virtuous flywheel to reduce defects for customers - Partner with US immigration leaders to ensure they fix customer service defects at root cause Dotted-Line Team Leadership & Development: - Provide dotted-line leadership and day-to-day guidance to a team of escalations specialists, setting clear expectations, coaching on complex cases, and driving consistent service excellence - Serve as a champion to curate and provide training across Immigration team re. As US immigration policy shifts rapidly - including regulatory impacts on PERM filings, H-1B adjudication volatility, and evolving work authorization frameworks - this leader will architect a scalable, proactive escalations framework that drives service defects down and customer satisfaction up, safeguarding employee experience throughout the immigration lifecycle.
NewCustomer Operations Leader Plaid IncCustomer Operations LeaderSeattle, WAWhat were looking for most: Scaling ops and enablement across the full customer lifecycle - Youve built or scaled operations and enablement programs that support technical, customer-facing teams beyond Support (think Technical Account Managers, Sales Engineers, Professional Services). As the Customer Operations Leader, youll own the strategy and execution of all global ops initiatives in a director level role - leading a team across product operations, customer experience engineering, technical enablement, and org development.