NewCUSTOMER SVC/ASST DEPT LEADER Kroger Family Of CompaniesCUSTOMER SVC/ASST DEPT LEADERCanal Winchester, OHPractice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
CUSTOMER SVC/DEPT LEADER Kroger Co.CUSTOMER SVC/DEPT LEADERColumbus, OHFull timeFrom one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
NewCUSTOMER SVC/ASST DEPT LEADER The Kroger CoCUSTOMER SVC/ASST DEPT LEADERDublin, OHFrom one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. We'll help you thrive, with access to: A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Guest Services Leader Pilot Travel Centers LLCGuest Services LeaderOH$14.95–$22.22 / hourPilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation''s busiest basins.
NewArea Leader, Service - 246 MeijerArea Leader, Service - 246Canal Winchester, OhioThe Area Leader will direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution). Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L.
NewJPMorgan Wealth Management - Client Service Leader, Senior Associate JPMorgan Chase & CoJPMorgan Wealth Management - Client Service Leader, Senior AssociateWesterville, OHYour leadership and supervision skills will be utilized in managing a team of Investment Professionals who focus on delivering quality interactions and serving a variety of unique account types and client segments, including Self-Directed Investing, Chase Private Client, and the JP Morgan Private Bank. Morgan Wealth Management Service Center Team: Our investment professionals work in a team based, call center environment assisting clients and prospects with investment account service requests and inquiries over the telephone and serve as experts on our online brokerage platform.
Service Sales Leader CFO Trane U.S. -CFOService Sales LeaderValley View, OhioOverall responsibility for the following functions: customer and area sales management, new customer acquisition, customer satisfaction measurement, price management, marketing, maximizing account penetration, market penetration, customer retention, hiring and on-boarding of new sales associates, continued assessment of skills and administering necessary training, setting quotas, accurate sales forecasting and consistent use of Trane sales tools and systems. . Manage ongoing performance by monitoring and coaching Account Managers’ effectiveness and efficiency in relation to project attainments, customer service, customer relationship development, and business profitability. .
Team Leader Nutrition Services OhioHealth CorpTeam Leader Nutrition ServicesPickerington, OHp>Assists by performing specialized to routine duties normally performed by a supervisor or manager such as closing out cash registers, checking tray line, performing food quality checks, etc. Helps to develop coworkers, providing a leadership role in promoting team efforts.
NewTeam Leader Environmental Services OhioHealth CorpTeam Leader Environmental ServicesColumbus, OHPerform functions required of the position including educating and training Environmental Service staff and needed training for units/ancillaries, while communicating with supervisors as appropriate. Promote and drive customer service initiative to include service recovery, through out the organization, as well as, assist in the training of all levels of the Environmental Services Staff.
Team Leader Environmental Services (Nights) Every weekend OhioHealth CorpTeam Leader Environmental Services (Nights) Every weekendOHPerform functions required of the position including educating and training Environmental Service staff and needed training for units/ancillaries, while communicating with supervisors as appropriate. Promote and drive customer service initiative to include service recovery, through out the organization, as well as, assist in the training of all levels of the Environmental Services Staff.
NewSales and Service Leader - Full Time LVMHSales and Service Leader - Full TimeColumbus, OH$24–$27.50 / hourKey ResponsibilitiesLead and inspire Coach and empower team members to deliver exceptional client service and achieve sales goals . You'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals.
Sales and Service Leader - Full Time Sephora USA IncSales and Service Leader - Full TimeColumbus, OH$24–$27.50 / hourYou'll be a key driver of store success- leading by example to inspire your team, elevate client experiences, and exceed goals. Train and developSupport onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Managing Director - Government, Non-Profit, and Native America Financial Services Credit Products -Team Leader Huntington Bancshares IncManaging Director - Government, Non-Profit, and Native America Financial Services Credit Products -Team LeaderColumbus, OHThe Team Lead will serve as a subject matter expert in the Government and Non-Profit spaces (including Higher Education, Municipalities, and General Non-Profit Services companies) and work closely with the Government, Non-Profit, and Native American Financial Services Relationship Managers as well as Credit Risk to drive profitable growth while protecting the Bank. This role will lead a team of Portfolio Managers (Managing Directors, Directors, Vice Presidents) as well as Associates and Analysts responsible for the management and oversight of the Government, Non-Profit and Native American Financial Services credit portfolio at Huntington Bank, including new deal execution to support the group's growth strategy.
Managing Director – Government, Non-Profit, and Native America Financial Services Credit Products -Team Leader Huntington National BankManaging Director – Government, Non-Profit, and Native America Financial Services Credit Products -Team LeaderColumbus, OhioThe Team Lead will serve as a subject matter expert in the Government and Non-Profit spaces (including Higher Education, Municipalities, and General Non-Profit Services companies) and work closely with the Government, Non-Profit, and Native American Financial Services Relationship Managers as well as Credit Risk to drive profitable growth while protecting the Bank. This role will lead a team of Portfolio Managers (Managing Directors, Directors, Vice Presidents) as well as Associates and Analysts responsible for the management and oversight of the Government, Non-Profit and Native American Financial Services credit portfolio at Huntington Bank, including new deal execution to support the group’s growth strategy.
Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time Whole Foods Market IncGrocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part TimeUpper Arlington, OH$16–$25.40 / hourProvides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously. New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.
Customer Service and Relations Representative Kokosing Construction Company IncCustomer Service and Relations RepresentativeColumbus, OHReliability - Capable of working independently and in a team environment when required; Self-starter with excellent planning and administration skills; excellent time management skills; valid driver's license and reliable personal vehicle required. Forecasting - assists in preparing timely and accurate reports, data and forecasts, work with operations staff regarding inventory, production, etc., Customer Service - Ability to build and maintain strong customer relationships.
Customer Service Supervisor PetSuitesCustomer Service SupervisorColumbus, OH$11–$12PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. At NVA Pet Resorts, our mission is simple: Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.
Customer Service Representative PetSuitesCustomer Service RepresentativeColumbus, OH$11–$12.50PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. NVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations.
Full-Time Customer Service Supervisor Kohl's CorpFull-Time Customer Service SupervisorColumbus, OHLead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service. In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service.
NewCustomer Service Representative Alphabe InsightCustomer Service RepresentativeColumbus, OH$50,000–$54,000 / yearWe are seeking an enthusiastic and customer-focused Customer Service Representative to provide exceptional support and create positive experiences for customers. This role is ideal for individuals who enjoy helping others, building relationships, and contributing to a service-driven team environment.
Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote) Haier US Appliance Solutions IncBilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)Columbus, OHRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
Inbound Customer Service Agent - Consumer Relations (Remote) Haier US Appliance Solutions IncInbound Customer Service Agent - Consumer Relations (Remote)Columbus, OHRemoteAfter 10 weeks of training, you will utilize multiple Windows-based programs and other internal applications to: Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry. USA, Rapid City, SDUSA, Austin, TX, USA, Columbia, SC, USA, Columbus, OH, USA, Jackson, MS, USA, Louisville, KY, USA, Nashville, TN, USA, Oklahoma City, OK, USA, Salt Lake City, UT, USA, Sioux Falls, SD.
Customer Service and Relations Representative Kokosing IndustrialCustomer Service and Relations RepresentativeColumbus, OhioReliability – Capable of working independently and in a team environment when required; Self-starter with excellent planning and administration skills; excellent time management skills; valid driver’s license and reliable personal vehicle required. Forecasting – assists in preparing timely and accurate reports, data and forecasts, work with operations staff regarding inventory, production, etc., Customer Service – Ability to build and maintain strong customer relationships.
NewCustomer Service Representative SPARTAN LOGISTICSCustomer Service RepresentativeObetz, OHAs a family-owned, third-party logistics (3PL) leader with locations in Ohio, Indiana, Kentucky, Tennessee, South Carolina, Georgia, Missouri, Arkansas, and Texas, we pride ourselves on: Industry Expertise: Managing over 4 million square feet of warehouse space with 37 years of logistics experience. Spartan Logistics is seeking a Customer Service Representative to join our dynamic team in Columbus, Ohio and play a vital role in ensuring seamless shipping and receiving operations.
NewSecurity Guard - Customer Service - Flexible Allied UniversalSecurity Guard - Customer Service - FlexibleColumbus, OhioAs a Security Guard - Customer Service - Flexible in Columbus, OH, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking-up additional shifts when it works for you. Earn More, Claim-A-Shift Program: In addition to your fixed shift, you may pick-up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites.
NewManager, Customer Service AES CorporationManager, Customer ServiceUS, Dayton, OHPREFERRED REQUIREMENTS The role demands a bachelor's degree in business management, Communications, Human Resources or related field from an accredited college or university, six years of supervisory experience. AES has been ranked #1 by BloombergNEF in renewable energy sales to corporations in the US and Americas for five consecutive years, providing electricity for millions of people worldwide.
Customer Service Representative Vista Packaging LogisticsCustomer Service RepresentativeColumbus, OHp>The Account Manager will be an essential team member focused on customer service through inputting orders, client communication, work order releases, due date management, and organization. This key associate will be responsible to ensure that orders are input accurately and timely, client communication is clear and concise, and keep their work organized and detail oriented.
Complex Customer Service Manager International Paper CoComplex Customer Service ManagerDelaware, OH$99,600–$124,500 / yearThe Company You Will Join: International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasonable.accommodations@ipaper.com or (877) 973-3919.
Inbound Customer Service Agent Disabled Veteran SolutionsInbound Customer Service AgentOHFull timeDisabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).
NewMedical Customer Service Specialist Recovery InnovationsMedical Customer Service SpecialistColumbus, OH$18–$21 / hourThe wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. Guest Care & Advocacy:Answers telephones and acts as receptionist for program, triages phones calls and gathers pertinent information from callers to accurately log the data elements of each and every call.
Customer Service Manager _ Inertial Aerospace HEICO CorpCustomer Service Manager _ Inertial AerospaceOHWith decades of aviation industry experience, Inertial Aerospace is a recognized leader in inertial navigation and avionics equipment repair. Inertial Aerospace, a HEICO company (NYSE: HEI), is hiring a full-time Customer Service Manager at our Highland Heights, OH facility.
Customer Service Specialist Craig HomecareCustomer Service SpecialistColumbus, OHReads prescriber orders, customer orders, work orders and shipping orders to determine items to be moved, gathered, or distributed. Our Customer Service department is a fast-paced, high-energy environment, youll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations.
Ramp Agent (Customer Service Agent) - CMH Delta Air Lines IncRamp Agent (Customer Service Agent) - CMHColumbus, OHShare Ramp Agent (Customer Service Agent) - CMH with LinkedIn Share Ramp Agent (Customer Service Agent) - CMH with Twitter Share Ramp Agent (Customer Service Agent) - CMH with Facebook Share Ramp Agent (Customer Service Agent) - CMH with a friend via email. Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
Workplace Solutions - Customer Service Analyst JPMorgan Chase & CoWorkplace Solutions - Customer Service AnalystColumbus, OHUniversity degree in Economics, Finance, or equivalent work experience desired • Experience in Customer Service role, preferably in the Financial Services • Excellent communicator • Empathetic and problem solver, have a passion for learning and self-development • Other languages are also advantageous, including Spanish, Norwegian, French, Finnish, Czech, Polish, German, and Arabic. • Excellent Customer Service skills in telephone and email etiquette • Client focus, interpersonal skills, and ability to network • Proactivity and Continuous Improvement mindset • Maintains highest level of technical skill in field of expertise • This position requires a high degree of discretion and judgement.
Customer Service Specialist Qurate Retail Group, Inc.Customer Service SpecialistOHWorking from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
NewCustomer Service Agent DSV A/SCustomer Service AgentJohnstown, OHCustomer Interfacing ActivitiesMaintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction. Mathematical SkillsIntermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
Customer Service Rep - Remote- East Coast Sysco CorpCustomer Service Rep - Remote- East CoastOHRemote$16.83–$25.29 / hourCountry Code+1+1242+1246+1264+1268+1284+1340+1441+1473+1649+1664+1670+1671+1684+1758+1767+1784+1849+1868+1869+1876+1939+20+211+212+213+216+218+220+221+222+223+224+225+226+227+228+229+230+231+232+233+234+235+236+237+238+239+240+241+242+243+244+245+248+249+250+251+252+253+254+255+256+257+258+261+262+264+265+266+267+268+269+27+290+291+297+298+299+30+31+32+33+34+345+350+351+352+353+354+355+356+357+358+359+36+370+371+372+373+374+375+376+377+378+379+380+381+382+385+386+387+389+39+40+41+420+421+423+43+44+45+46+47+48+49+500+501+502+503+504+505+506+507+508+509+51+52+53+54+55+56+57+58+590+591+593+594+595+596+597+598+599+60+61+62+63+64+65+66+670+672+673+674+675+676+677+678+679+680+681+682+683+685+686+687+688+689+690+692+7+77+81+82+84+850+852+853+855+856+86+872+880+886+90+91+92+93+94+95+960+961+962+963+964+965+966+967+968+970+971+972+973+974+975+976+977+98+992+993+994+995+996+998Phone Number. Job CategorySelect a Job CategoryAdministrationCorporate AffairsCustomer SuccessData AnalysisFinanceHuman ResourcesLegalMaintenanceManufacturingMerchandisingOperationsProject ManagementProperty ManagementQuality AssuranceSalesSkilled TradeSupply ChainTechnologyTransportationUSA Fleet/Transportation; USA Talent Acquisition Driver; USA OperationsUSA Supply Chain and Logistics; Systems Support FamilyWarehouse.
Customer Service Advocate EssilorLuxottica SACustomer Service AdvocateGroveport, OHWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
Wholesale - Customer Service Advocate (CSA) EssilorLuxottica SAWholesale - Customer Service Advocate (CSA)Groveport, OHWe offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
NewLead Customer Service Advisor Pep BoysLead Customer Service AdvisorColumbus, OH$11–$18 / hourIn addition to performing all Customer Service Advisor responsibilitiesat an advanced level, the CSL assumes key holder responsibilities, including opening and closing the store based on scheduled hours and acting as the primary on-site leader when management is not present. Perform all Customer Service Advisor duties at an advanced level, serving as a role model in delivering exceptional customer experiences, building trust, and resolving complex or escalated customer concerns.
NewCustomer Service Representative Boyd GroupCustomer Service RepresentativeColumbus, OhioPrepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay). At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services.
CSR Boyd GroupCSROhioAt the Glass America, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. What Glass America requires of you to be successful: Professionally handle customer interactions and general inquiries, both in person and over the phone.
Customer Service Administrator Towne Properties Asset Management CoCustomer Service AdministratorColumbus, OH$18–$20 / hourThe ability to thrive in a fast-paced office environment while managing challenging situations with composure and a solutions-focused approach. Family-owned since 1961, we've spent over 60 years creating Great Places to Live, Work, Shop & Play.
NewCustomer Service Associate II Dollar Tree IncCustomer Service Associate IIGahanna, OHAssisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable. Your Role at Dollar Tree: As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers.
Customer Service Associate I Dollar Tree IncCustomer Service Associate IColumbus, OHfrom floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting • Excellent customer service and relationship management skills are required • Strong organizational and communication skills are required • Strong problem-solving and decision-making skills are required. Skills and Experience: • High school diploma or equivalent is preferred • Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred • Ability to follow instructions and interpret operational documents is required • Must be able to lift between 30 and 50 lbs.
NewCSR - Guard Shack - 1st Shift ID LogisticsCSR - Guard Shack - 1st ShiftWest Jefferson, OHThe Guard Shack representative carries out all customer service activities such as checking in and out drivers, visitors, vendors and responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. This position works closely with customers and on-site management to handle various product inquiries, special requests, or discrepancies, shipping and receiving as well as billing and invoicing.
NewCornerstone Brand Customer Service Specialist QVCCornerstone Brand Customer Service SpecialistOhioWorking from home, our Specialists not only assist customers by problem-solving and de-escalating unique situations but also promote products and improve sales while maintaining a high-paced call volume. Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
Customer Service Associate Dollar Tree IncCustomer Service AssociateColumbus, OHfrom floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting Excellent customer service and relationship management skills are required Strong organizational and communication skills are required Strong problem-solving and decision-making skills are required. Skills and Experience: High school diploma or equivalent is preferred Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred Ability to follow instructions and interpret operational documents is required Must be able to lift between 30 and 50 lbs.
Customer Service Manager Greif IncCustomer Service ManagerDelaware, OH$108,400–$184,600 / yearThis role oversees customer service operations, develops and coaches high-performing teams, and partners cross-functionally with Sales, Supply Chain, Operations, Finance, and other business functions to ensure timely and effective resolution of customer needs. Job Description: The Customer Service Manager is responsible for leading the customer service function to deliver an exceptional customer experience while driving operational efficiency, team performance, and continuous improvement.
Customer Service Associate Specialist Ensemble Health PartnersCustomer Service Associate SpecialistOHRemote$17–$18.65 / hourPerforms all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs. Must be inquisitive and demonstrate openness to innovation including AI (Artificial Intelligence) to explore better processes and ways to alleviate friction and improve patient and client experiences.