841 Results for

Customer Service Desk Jobs in Washington, DC

Jobs

Washington DC, DC

Time after time, programs failed because the focus was on the tools and products and not the people using them.Learn More.. Learn More about our Benefits and Culture!

2 days ago

Falls Church, VA

Full time

This role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.

30+ days ago

Chantilly, VA

p>System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.

Sign for packages and accept mail, coordinating pick-up and delivery of express mail services (FedEx/UPS).

3 days ago

Rockville, MD

$110,000–$132,000 / year

Savantage Solutions is seeking a Financial Manager to join our professional services team supporting the mission of a federal government agency dedicated to enabling the Department of Defense, the U.S. Government, and international partners to counter and deter weapons of mass destruction and improvised threat networks. Document development efforts and produce guides, job aids and other information to support the Agency’s automated spend plan management system and other financial tools (to include but not limited to DAI, Joint Integrated CBRN Analytic Platform (JICAP), and Dormant Account Review Quarterly (DAR-Q).

6 days ago

Washington, DC

a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.highgate.com%2F&data=05%7C02%7Cchristopher.greene%40highgate.com%7C5ba1db61aa2644870bcf08deb103a625%7C3b290724ee0b4b3a88d66a1172257251%7C0%7C0%7C639142826441724766%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=0TCAQBOY4kN%2B%2FdFutYKy8kziiFuFaDqmAs31mroqA%2BY%3D&reserved=0" rel="noopener nofollow noreferrer" target="_blank">www.highgate.com. Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

1 day ago

Falls Church, VA

li>

Provide basic clerical services as requested by members of one of the governance committees, including drafting / editing / proofing correspondence, packaging, basic typing, filing, and copying / scanning.

Every day, our team members do amazing things in pursuit of our shared purpose to build trust with our clients, partners, subcontractors, and teammates.

4 days ago

Baltimore, MD
Full time
You will be the initial point of contact, focusing on general front desk duties within a property management setting, such as handling phones, emails, scheduling appointments, assisting with administrative tasks, provde support to the property management team, handling resident applications, managing maintenance tickets, maintaining security and assist with various community projects. This role is non-exempt and has an anticipated annual pay rate of $15 an hour for a new employee depending on a number of relevant factors including individuals’ experience, qualifications, knowledge, skills, abilities, client/property or company budgetary limitations/guidelines, and other job-related company and market considerations.
30+ days ago

VA
In this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft.
Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Front Desk Customer Service Representative job today!
13 days ago

Maryland
div class="job__description body">
DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers.
Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.
18 days ago

Fairfax, Virginia
p>We are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
30+ days ago

New
Arlington, VA
Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.
FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS):
Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in the Pentagon.
2 days ago

McLean, VA
While there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation.
Escalation routing into Enterprise Applications, Infrastructure, and Asset Management, ensuring issues land in the right hands without falling through the cracks, and high-urgency issues are handled appropriately.
30+ days ago

Falls Church, Virginia
ul style="margin-top:0px;margin-bottom:0px">
Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership.
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
30+ days ago

Falls Church, VA
p>RESPONSIBILITIES:
Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership.
ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
20 days ago

Washington, DC
$45,000–$55,000 / year
The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology and we are looking for candidates like you! Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
30+ days ago

DC
$71,000–$85,000 / year
The Cloud Service Desk Representative provides frontline technical support for cloud‑connected endpoints, device enrollment, authentication workflows, and service issues related to cloud-managed workstation environments.
Experience supporting cloud-managed endpoint environments - familiarity with tools such as Microsoft Intune, Windows Autopilot, Azure AD/Entra ID, or JAMF for macOS helps candidates troubleshoot enrollment, compliance, and authentication issues more effectively.
10 days ago

VA
Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.
FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST (MIELS):
Bowhead is seeking Field Service Representatives / Service Desk Specialist to support a customer in Stafford, VA.
14 days ago

Ashburn, VA
Remote
ul style="padding:0px;list-style-type:disc;font-family:'verdana'">
Competitive compensation and benefits, including:
Health, Dental, and Vision Insurance.
Serve as the Tier 1 customer support Point of Contact for external CBP customers, including PGAs and Trade users, via the external 866 support line.
30+ days ago

Ashburn, VA
Remote
Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role.
Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.
30+ days ago

Reston, VA
p>• Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).
18 days ago

Ashburn, VA
$61,000–$64,000
Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
14 days ago

Chantilly, VA
p>Responsibilities include but are not limited to:
Daily Operations Leadership: Manage the day-to-day staff and operations of a technical help desk, overseeing Incident Management, Request Fulfillment, and Access Management in coordination with Government leads.
Minimum Qualifications:
Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution and 7+ years of experience in Information Technology.
30+ days ago

MD
$49,900–$100,000 / year
p>Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The Enterprise Service Desk Analyst provides frontline Tier 1 help desk support as the first point of contact for FEMA enterprise service desk.
20 days ago

MD
$70,800–$148,600 / year
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The candidate will work Hybrid 3 days a week at National Harbor and will provide direct supervision and operational leadership for ESD Help Desk Analysts across assigned shifts to support FEMA end users.
23 days ago

National Harbor, MD
$59,600–$122,100 / year
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As an Enterprise Service Desk Analyst II, the successful candidate with handle escalated incidents that cannot be resolved at Level I, perform follow-up on unresolved issues, and provide technical mentorship to Level I analysts.
20 days ago

Washington, D.C.
$112,000–$179,000 / year
This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community.
Manage daily operations of the enterprise IT Service Desk supporting 4,000+ users across headquarters and geographically-distributed remote locations.
30+ days ago

Washington, DC
Remote
Full time
In this role, you will perform all duties assigned to Level I Technicians and additionally assist in creating Knowledge Base articles, checklists, Service Level Agreements, procedures, and end-user training materials, collaborate with development staff to recreate issues in the test environment and with operations staff on configuration management through Windows Operating System Deployment, and evaluate user requirements and workflows to recommend appropriate information technology solutions. REQUIRED EXPERIENCE
Service Desk Technician Level II requires 4 years of IT Help Desk experience including Help Desk administration and User Support.
CompTIA A+ certification can be used to substitute for 1 years of network experience.
7 days ago

DC
$130,000–$190,000 / year
p>The DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations.
Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
20 days ago

Oxon Hill, MD
$25–$26 / hour
In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. More About This Role: The Service Desk Analyst shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all levels.
30+ days ago

Washington, Washington, DC
$130,000–$190,000 / year
ul>
Bachelor’s in IT or related field or additional 4 years experience in lieu .
ITIL 4 Managing Professional certification, or current equivalent ITIL 4 role-aligned certification; related modules/exams should be stated. .
30+ days ago

McLean, VA
p>Download the Sparks Group mobile app from Apple App Store or Google Play.. Responsibilities:
Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies.
25 days ago

Washington, DC
Full time
The Service Desk Technician Level II supports account administration, workstation configuration, software installation, operating system maintenance, and end-user support activities while ensuring compliance with approved configurations and security requirements.
Responsibilities include providing Tier II technical support for desktops, laptops, thin clients, mobile devices, and peripheral equipment by troubleshooting hardware, software, operating system, network connectivity, and application-related issues.
7 days ago

Washington, DC
Full time
The Service Desk Technician II serves as an advanced member of the IT support team, providing technical assistance to end users, troubleshooting workstation and application issues, managing ServiceNow tickets, and supporting Microsoft-based environments. As UNICOR continues to modernize its technology environment, the Service Desk Technician II will play a key role in supporting users, maintaining system performance, and ensuring timely resolution of technical issues.
24 days ago

Washington, DC
The DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
30+ days ago

National Harbor, Maryland
p>Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The Enterprise Service Desk Analyst provides frontline Tier 1 help desk support as the first point of contact for FEMA enterprise service desk.
21 days ago

National Harbor, Maryland
p>Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The candidate will work Hybrid 3 days a week at National Harbor and will provide direct supervision and operational leadership for ESD Help Desk Analysts across assigned shifts to support FEMA end users.
24 days ago

New
DC, DC
Remote
Full time
The ideal candidate will bring strong enterprise endpoint engineering experience, including work with Microsoft Intune, Windows Autopilot, JAMF for macOS environments, Entra ID/Active Directory, conditional access, passwordless authentication, hardware-backed credentials, endpoint logging, and security-governed change control processes.
Education and Certifications
Bachelor’s degree in IT, Cybersecurity, or a related field preferred; relevant experience may be accepted at the COR’s discretion.
5 days ago

New
McLean, VA
p>AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
5 days ago

Alexandria, VA
Excellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another persons perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests.
The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions.
30+ days ago

Washington, DC
$62,000–$80,000 / year
ul>
The mental requirements that are essential to satisfactorily executing the responsibilities outlined in this job description include, but are not limited to: learning new tasks, comprehending, and retaining information, completing tasks independently, effectively communicating verbally and in writing, demonstrating proficiency in using computer software to perform assigned tasks. Corus also provides a generous retirement plan and PTO to include vacation, sick, holiday, parental, jury, international travel, and bereavement leave; employer-sponsored basic life/AD&D insurance; employee wellness incentives, and employee work/life balance and assistance programs.
30+ days ago

Bethesda, Virginia
$65,000–$75,000 / year
This position requires strong cross-functional technical expertise supporting Windows, macOS, and Linux environments, along with experience supporting audiovisual technologies, virtual meeting platforms, and enterprise collaboration tools. Overview:
BRMi is seeking a Service Desk Tier 2 Engineer to provide advanced technical support for NIH end users across desktop, mobile, conference room, and enterprise technology environments.
7 days ago

DC
$29.69–$31.25 / hour
Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks. Serves as a source of knowledge for general inquiries, advising customers of policy/practice and referring them to proper non-technical service owners where appropriate; acts as the primary channel of staff communication/outreach for all technology support groups and participating corporate service groups.
30+ days ago

Washington, DC
Remote
p>As the Service Desk Technician II you will be a key person for the IT Technology Services contract, providing advanced Service Desk support by resolving workstation issues, managing accounts, maintaining secure configurations, developing support documentation, collaborating across IT teams, and recommending technology solutions that improve user productivity.
You will:
Perform all duties assigned to Level I Technicians, including user workstation support for desktops, laptops, 10Zig zero clients, and mobile thin clients.
23 days ago

Washington, DC
Remote
p>As the Service Desk Technician I you will be primarily responsible for issues related to user workstations, including desktops, laptops, 10Zig zero clients, and mobile thin clients. We are seeking a Service Desk Technician I to support IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing to work on-site when required.
23 days ago

VA
$16.83–$24.04 / hour
p>For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
26 days ago

Washington, DC
li style="line-height:normal">Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf.
Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
30+ days ago

DC
$20–$24 / hour
p>ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues.
30+ days ago

Arlington, VA
ul>
Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals).
Strategic Operational Solutions, Inc. (STOPSO) is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer.
30+ days ago

Washington, DC
Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory. · Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.
30+ days ago

Adelphi, MD
$49,000–$82,000 / year
Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance.
30+ days ago

Stand out to leading employers.

Upload your resume and let employers find you for new Customer Service Desk job openings. Plus, receive relevant job matches delivered straight to your inbox.

Create A Free Account

Customer Service Desk Jobs in Washington, DC

Help Desk Specialist I NuAxis Innovations

Help Desk Specialist Company Confidential

Front Desk Receptionist System One

Financial Manager Savantage Solutions

Front Desk Agent Embassy Suites Chevy Chase

Administrator, Administrative Services HITT Contracting

Front Desk Associate - Part-Time Company Confidential

Aviation Front Desk Customer Service Representative - Full Time Job - Atlantic Aviation Fbo Inc.

Front Desk Customer Service Advisor Whip

Front Desk Receptionist / Customer Service Representative Ourisman Auto Group

Field Service Representatives / Service Desk Specialists Tier II Bowhead / UIC Technical Services

Manager, IT Service Desk & End User Services Clark Construction Group LLC

Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support ITC Federal, Inc.

Service Desk Administrator/Help Desk Specialist DOJ EOIR End User Support ITC Federal

Tier I Service Desk Analyst (Help Desk Support Specialist I) The Mil Corp

Cloud Service Desk Representative (Help Desk Support Specialist IV) The Mil Corp

Field Service Representatives / Service Desk Specialists Ukpeagvik Inupiat Corp

CBP Technology Service Desk Aretec Inc

ACE Account Service Desk Specialist (Tier II – ASD) Aretec Inc

Tier 2 Service Desk L2 Sharp Solutions Inc

ACE Account Service Desk Specialist TIER 2 TEEMA

Service Desk Manager ManTech International Corp

Enterprise Service Desk Analyst I CACI International Inc

FEMA Enterprise Service Desk Lead CACI International Inc

Enterprise Service Desk Analyst II CACI International Inc

Service Desk Manager Peraton

Service Desk Technician West 4th Strategy

Desk Side Support Services (DSS) Manager w/Secret Clearance TekSynap Corp

Service Desk Analyst StratAcuity Staffing Partners Inc

Desk-Side Support Services (DSS) Manager w/Secret Clearance TekSynap

Service Desk Support Associate Sparks Group

Tier II Service Desk Technician KeenLogic

Senior Service Desk Technician KeenLogic

Desk Side Support Services (DSS) Manage w/Secret Clearance TekSynap Corp

Enterprise Service Desk Analyst I CACI

FEMA Enterprise Service Desk Lead CACI

Cloud Service Desk Representative Nationwide IT Services

Service Desk Tier 1 Support American Systems Corp

Service Desk Manager Leader Communications Inc

Senior Associate, IT Service Desk Coordinator Corus International

Service Desk Tier 2 Engineer BRMi

Technology Support Specialist - Service Desk National Geographic Society

Service Desk Technician II Terrestris Global Solutions

Service Desk Technician I Terrestris Global Solutions

Service Desk Analyst I Shift Wed-Sun 9am -6pm EST, Req#1299 ePlus Inc

Service Desk Agent – Tier 2 Datawiz

Junior Service Desk Technician ActioNet Inc

Service Desk Analyst Strategic Operational Solutions

IT Service Desk Analyst (Level 2 / L2 Support) AHU Technologies Inc

Service Desk Site Lead Link Solutions Inc

Similar Job Searches