Service Desk Coordinator System OneService Desk CoordinatorMerrifield, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. • Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
NewPart-time Front Desk Specialist (Sales Center)- Williamsburg Marriott Vacations WorldwidePart-time Front Desk Specialist (Sales Center)- WilliamsburgWilliamsburg, VAAs a Front Desk Specialist (Sales Center) , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
NewFront Desk Specialist (Sales Center)- Williamsburg Marriott Vacations WorldwideFront Desk Specialist (Sales Center)- WilliamsburgWilliamsburg, VAAs a Front Desk Specialist (Sales Center) , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. Successful candidates will be highly motivated with sales or customer service experience and enjoy interacting with guests either in person or by phone.
NewFront Desk Receptionist/Admin System OneFront Desk Receptionist/AdminReston, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Perform daily walk-through of the office to ensure cleanliness of lobby and common areas including the kitchens.
NewFront Desk Receptionist System OneFront Desk ReceptionistReston, VASystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Sign for packages and accept mail, coordinating pick-up and delivery of express services (FedEx/UPS).
Service Center Analyst NuAxis InnovationsService Center AnalystSterling, VAExposure to Microsoft Intune (Endpoint Manager) in a Tier 1 support capacity, including basic device enrollment support and assisting users with access or connectivity issues. This role is ideal for a customer-focused IT professional who thrives in a fast-paced environment, takes ownership of issues end-to-end, and is committed to meeting service-level agreements (SLAs).
NewGeneral Services Coordinator Avery Point by Erickson Senior LivingGeneral Services CoordinatorRichmond, VA$20–$22 / hourAvery Point helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. See Erickson Senior Living Privacy Policy at https://www.ericksonseniorliving.com/privacy-policy and SonicJobs Privacy Policy at https://www.sonicjobs.com/us/privacy-policy and Terms of Use at https://www.sonicjobs.com/us/terms-conditions.
Mid Analyst ARCTICOM LLCMid AnalystQuantico, VAOffering a broad range of information technology solutions, Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about.
Aviation Front Desk Customer Service Representative - Part Time Job - Atlantic Aviation Fbo Inc.Aviation Front Desk Customer Service Representative - Part Time Job -Newport News, VA$17–$19 / hourIn this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Part Time Front Desk Customer Service Representative job today!
Customer Service & Retail Front Desk Associate - Store#43 - 3325 West Mercury Blvd Driven Brands Holdings IncCustomer Service & Retail Front Desk Associate - Store#43 - 3325 West Mercury BlvdHampton, VAAuto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates! As the second largest auto glass repairer in America, our outstanding team works hard to deliver exceptional customer experiences and high-quality auto glass repair, replacement, and calibration services.
Front Desk Receptionist / Customer Service Representative Ourisman Auto GroupFront Desk Receptionist / Customer Service RepresentativeFairfax, VirginiaWe are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
Customer Service/Front Desk (Park Host) The Adventure ParkCustomer Service/Front Desk (Park Host)Virginia Beach, VAYour primary responsibility is to ensure that guests are greeted with a smile, and that all guests continue to experience an exceptional level of customer service and support throughout their entire visit. The Adventure Park, owned and operated by Outdoor Ventures Group, promotes active enjoyment of the outdoors through adventure recreation.
Customers Service Representative - Front Desk Sports Complex K Sports ComplexCustomers Service Representative - Front Desk Sports ComplexManassas, VAPart timeThe position is also responsible for setting up and breaking down rentals, serving as the customer service representative, performing any custodial issues, helping to set up for classes, staying in communication with the General Manager and Department Supervisors, and enforcement of facility rules and regulations. The complex is a 75,000 sq ft facility offering 4 High School regulation basketball/multisport courts, an auxiliary turf field, and subtenants that operate competitive Cheerleading as well as Baseball/Softball and Strength & Conditioning.
Tier 1/2 Service Desk Analyst (Managed Service) StratAcuity Staffing Partners IncTier 1/2 Service Desk Analyst (Managed Service)Richmond, VAIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. The analyst will operate as a key contributor within the Service Desk, supporting daily operations, improving ticket quality, and ensuring compliance with defined SLAs and operational procedures, while delivering a high level of customer service.
NewSenior Customer Tech Support Specialist (Help Desk Manager) Strategic Data SystemsSenior Customer Tech Support Specialist (Help Desk Manager)Dahlgren, VASenior Customer Tech Support Specialist Dahlgren Naval Surface Warfare Center, Dahlgren, VA Salary negotiable - Full Time with Benefits Flexible Start-Date – Contingent on contract award – On-Site Your work will involve providing customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers. To qualify, you will need: • DOD Top Secret Security Clearance • CWF designation IAT Level III Certification • 6 years of similar professional experience in DoD or Federal environments with help desk tools such as ServiceNow or BMC Remedy Additional Qualifications.
CBP Technology Service Desk Aretec IncCBP Technology Service DeskAshburn, VAFull timeCBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified) About AretecAt Aretec, Inc., we are catalysts for change within the federal government landscape. This role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters).
ACE Account Service Desk Specialist (Tier II – ASD) Aretec IncACE Account Service Desk Specialist (Tier II – ASD)Ashburn, VAFull timeBecause ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. ACE Account Service Desk Specialist (Tier II – ASD)CBP Technology Service Desk (TSD)Location: RemoteSchedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment Type: Full‑timeClearance Requirement: CBP Background Investigation (Unclassified)About Aretec At Aretec, Inc., we are catalysts for change within the federal government landscape.
Tier 2 Service Desk L2 Sharp Solutions IncTier 2 Service Desk L2Reston, VAFull timeRoutine Duties/Job Requirements:• Enter and manage technical support incidents in a ticketing system• Troubleshoot, identify, and resolve problems and escalating problems to appropriate systems engineers• Troubleshoot and resolve Tier 2 support issues via phone, email, remote desktop and on site, using remote desktop tools (Microsoft Remote Desktop, Bomgar)• Resolve issues and maintaining customer contacts according to a specified service level• Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity• Maintain and resolve issues with desktop/laptop computers, client software, peripherals, printers, local network, etc. and provide on-site customer support and training• Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff• Add and delete user accounts and maintain groups as required• Log and report each service request and problem report. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).
Senior Customer Tech Support Specialist (Help Desk) AstrionSenior Customer Tech Support Specialist (Help Desk)Dahlgren, Virginia$65,000–$72,500 / yearAstrion has a contingent opening for a Senior Customer Tech nical Support Specialist supporting the U.S. Navy’s Naval Surface Warfare Center Dahlgren Division (NSWCDD), located in Dahlgren, VA. Serve as a Help Desk Support II I / mid-level IT professional handling escalated, complex technical issues that cannot be resolved by entry -level and follow-up support.
NewACE Account Service Desk Specialist TIER 2 TEEMAACE Account Service Desk Specialist TIER 2Ashburn, VA$61,000–$64,000Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
IT Service Desk Specialist II Lawelawe Defense IncIT Service Desk Specialist IIQuantico, VAFull timeLawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB Lawelawe Defense offers an outstanding record of delivery on various projects encompassing: Program and Portfolio Management; Systems Engineering and Architecture; Network Engineering and Operations; Data Center Optimization and Operations; Desktop/Server and Application Virtualization. Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing.
Service Desk Analyst I - Req#1352 Shift Mon - Fri 9am - 6pm EST ePlus IncService Desk Analyst I - Req#1352 Shift Mon - Fri 9am - 6pm ESTVirginia Beach, VA$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I Shift Wed-Sun 9am -6pm est ePlus IncService Desk Analyst I Shift Wed-Sun 9am -6pm estVirginia Beach, VA$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I (Shift Sat-Wed 9am -6pm EST), Req#1242 ePlusService Desk Analyst I (Shift Sat-Wed 9am -6pm EST), Req#1242Virginia Beach, Virginia$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I (Shift: Tues-Sat 3pm-12am EST), Req#1345 ePlusService Desk Analyst I (Shift: Tues-Sat 3pm-12am EST), Req#1345Virginia Beach, Virginia$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I Shift: Sat - Wed 3:00 pm - 12:00 am EST Req#1279 ePlus IncService Desk Analyst I Shift: Sat - Wed 3:00 pm - 12:00 am EST Req#1279Virginia Beach, VA$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I - Req #1346 Shift Sat-Wed 7am -4pm EST ePlus IncService Desk Analyst I - Req #1346 Shift Sat-Wed 7am -4pm ESTVirginia Beach, VA$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I - Req #1346 (Shift Sat-Wed 7am -4pm EST) ePlusService Desk Analyst I - Req #1346 (Shift Sat-Wed 7am -4pm EST)Virginia Beach, VirginiaFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
NewService Desk Analyst I (Shift Mon-Fri 9am -6pm EST) REQ 1367 ePlusService Desk Analyst I (Shift Mon-Fri 9am -6pm EST) REQ 1367Virginia Beach, VirginiaFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst I - Req#1352 (Shift Tue-Sat 9am - 6pm EST) ePlusService Desk Analyst I - Req#1352 (Shift Tue-Sat 9am - 6pm EST)Virginia Beach, VirginiaFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
NewService Desk Analyst I Shift Mon-Fri 9am -6pm EST REQ 1367 ePlus IncService Desk Analyst I Shift Mon-Fri 9am -6pm EST REQ 1367Virginia Beach, VA$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Service Desk Analyst Strategic Operational SolutionsService Desk AnalystArlington, VAFull timeEssential Duties and Responsibilities:Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals)Provide in-person and phone support to a 4,000-user communityManage and update trouble tickets with detailed notes, ensuring resolution within SLA timelinesDeliver VIP support and communicate status updates on incidents and resolutionsHandle a high-volume ticket queue (50–100 tickets daily) efficientlyParticipate in team meetings, training sessions, and ticket reviewsDevelop and maintain documentation, knowledge bases, SOPs, and job aidsSupport special projects and focus teams for continuous improvementMaintain professionalism and strong customer service via phone and emailOperate within a 24x7x365 service desk environment, including occasional after-hours supportMinimum Qualifications:High school diploma or equivalentActive IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.)3+ years of experience as a service desk analyst supporting client-specific applicationsStrong analytical, problem-solving, and multitasking abilitiesExcellent written and verbal communication skillsAbility to lift/pull up to 40 lbs. Brief Overview of Position:Strategic Operational Solutions, Inc. (STOPSO) is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer.
Service Desk Support Zolon TechService Desk SupportWinchester, VAThe project delivers enterprise IT support services that enable FBI mission operations, including desktop and mobile device support, IT service management, walk up ITX services, inventory management, and participation in technology refreshes and office moves. Work is performed in a secure, mission critical environment with strict service level, security, and customer service requirements, supporting FBI personnel across multiple domestic and international locations.
Service Desk Manager ICF International IncService Desk ManagerVA$89,261–$151,744 / yearPay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. Reporting to the Program Manager, this role owns the full operational lifecycle of a single-tier service desk, with direct accountability for customer satisfaction, Tier Zero deflection performance, knowledge management, and continuous improvement.
IT Service Desk Operations Program Manager NTT DATA Group CorpIT Service Desk Operations Program ManagerAlexandria, VA$97,391–$162,319 / yearNTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. This role focuses on ensuring efficient and effective processes, optimizing resource allocation, and driving continuous improvement initiatives to achieve operational excellence and meet business objectives.
IT Service Desk Lead IntegralIT Service Desk LeadVienna, Virginia$130,000–$145,000 / yearFull timeMonitor and analyze incident trends, service request volumes, escalation patterns, and operational risks; implement corrective actions as needed. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success.
Service Desk Manager Leader Communications IncService Desk ManagerAlexandria, VAExcellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another persons perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests. The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions.
Patient Services Representative – Front Desk & Phone Operator-Harbour View Location Sport Medicine and OrthopaedicPatient Services Representative – Front Desk & Phone Operator-Harbour View LocationSuffolk, VAFor over 30 years, we've served the southeastern Virginia community with compassion, expertise , and a focus on helping our patients return to their highest level of functioning. The ideal candidate is organized, friendly, professional, and thrives in a fast-paced healthcare setting with strong multitasking and communication skills.
IT Service Desk Technician Agile DefenseIT Service Desk TechnicianArlington, Virginia$68,000–$75,000 / yearThey will provide in depth Tier 1-2 level support for IT related incidents and service requests leveraging proven technical experience, following ITIL methodology, and superior customer service skills to support users in a networked environment with Windows 11 clients, mobile devices (iPhones/iPads), printers, scanners, monitors and other peripherals. Strength Demands: Frequently moves IT related equipment weighing up to 10 pounds across the office spanning 2 floors by stairs or elevator to support equipment exchanges for users.
Service Desk Manager Alliance Defending FreedomService Desk ManagerLansdowne, VA$92,000–$147,900 / yearOur Service Desk team diagnoses, tracks, and resolves Tier 1 & 2 technical issues for the ministry staff, and escalates advanced technical support issues to Security, Infrastructure, and Engineering teams to address. Analyze Service Desk activities and develop tools and process improvements to optimize service and team performance, including daily, weekly, and monthly reports on Service Desk productivity.
SMIT Service Desk RDM Tier 2 Technician Leidos Holdings IncSMIT Service Desk RDM Tier 2 TechnicianNorfolk, VAThis team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Senior Service Desk Specialist Science Applications International CorpSenior Service Desk SpecialistSpringfield, VA$40,001–$80,000 / yearThe ideal candidate will bring expertise in Windows Server, Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. Certifications (CWF Requirements): Candidates must satisfy Cybersecurity Workforce Framework (CWF) ID 451 (System Administrator - Intermediate Level) requirements, as outlined by Navy COOL.
Smit Service Desk RDM Tier 2 Technician Leidos Holdings Inc.Smit Service Desk RDM Tier 2 TechnicianNorfolk, VAThis team provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
OIS Fleet Support / Help Desk Service Administrator EntarianOIS Fleet Support / Help Desk Service AdministratorYorktown, VirginiaOverview/ Job Responsibilities: Entarian is looking for a Help Desk Service Manager to support the Naval Supply Systems Command (NAVSUP) Ordnance Information System (OIS) to provide technical expertise on a mission-critical program whose purpose is to develop, modernize, enhance, operate, and maintain services for OIS mission critical systems. In this role, you will be the central point of contact for fleet customers, manage the OIS support mailbox, monitor fleet synchronization compliance, maintain help desk ticketing actions, and ensure accurate communication between fleet users and OIS ship install/field technicians.
Service Desk Manager - Contingent AretumService Desk Manager - ContingentArlington, VAThis position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. The Service Desk Manager oversees the daily operations of the IT service desk, ensuring timely and effective support for technical issues and service requests.
Service Desk Specialist - Tier I National Capitol Contracting LLCService Desk Specialist - Tier IAlexandria, VA$45,000–$50,000 / yearThis position serves as the primary customer support resource for Microsoft 365 collaboration services and performs first-line operational support for SharePoint Online, Microsoft Teams, OneDrive for Business, and other approved collaboration capabilities. Respond to customer inquiries regarding SharePoint Online, Microsoft Teams, OneDrive for Business, Power Platform, and other Microsoft 365 collaboration services while meeting established service level objectives.
SMIT Service Desk Tier 1 Technician Leidos Holdings IncSMIT Service Desk Tier 1 TechnicianNorfolk, VAThis team provides Tier I technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide technical support issues for end-users of the organizations products and services. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Member Services Representative "Front Desk" Excel FitnessMember Services Representative "Front Desk"Virginia Beach, VirginiaPosition : Member Services Representative - Front Desk Reports to : General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department : Operations Purpose : Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Service Desk SRM Technician (NNPI/SIPR) Leidos Holdings IncService Desk SRM Technician (NNPI/SIPR)Norfolk, VARespond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise). The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones.