What You'll Do (Day-to-Day Responsibilities)** + Support customers by phone and in person to set up, modify, or discontinue service + Navigate multiple systems to enter and update customer information accurately + Resolve issues by collaborating with internal departments (service, dispatch, billing) + Process account actions: contracts, charges, deposits, address changes, discontinuance orders + Promote goodwill through professional, respectful communication that builds long-term relationships + Meet productivity and quality goals in a structured, high-call-volume setting + Educate customers on available or additional services when appropriate + Cover reception or front desk as needed to support the team **What Success Looks Like (Signals That You'll Thrive Here)** + You're comfortable working on a computer most of the day using a keyboard, mouse, and headset + You can stay focused during repetitive or back-to-back tasks without sacrificing accuracy + You like tracking personal performance, hitting daily goals, and improving consistently + You communicate clearly, multitask across several windows, and keep calm under pressure + You work well in a close-knit team, sharing information and supporting others when it's busy This role may be a great fit for people with experience in call centers, retail, hospitality, dispatch/logistics, administrative support, or other fast-paced digital environments where attention, systems navigation, and customer communication are essential. **Work Environment & Physical Expectations** + Office setting with individual workstation, computer, telephone, and headset + Call areas can be active and occasionally noisy; some calls may be monitored for quality and training + Requires extended periods of sitting, typing, and screen time + Tasks are often repetitive and require consistentattention to detail **Minimum Qualifications** + High school diploma or equivalent preferred + Two (2) years ofcustomer serviceexperience or transferable experience from a customer-facing role + Comfortable withMS Word, Excel, email, and navigating internal systems + Strong typing (including 10-key), organization, and documentation skills + Clear communication, problem-solving, and team collaboration abilities **Why Waste Connections & Murrey's Disposal** + Competitive wages with regular increases + Comprehensive benefits package + Stable, essential service industry with year-round work + Decentralized, team-oriented culture focused on safety, respect, and accountability + Growth and advancement opportunities across the Waste Connections network To be considered for any of our current openings, you must complete an application at www.careers.wasteconnections.com.