FULL_TIME

YEAR

In this role, you will be responsible for managing all incoming customer interactions—via phone, email, voicemail, and social media—while processing orders, handling product reviews, returns, exchanges, and store credits, as well as verifying addresses and resolving return-to-sender cases. Strong computer skills, including: Sending, receiving, and managing emails (with attachments).

PAID_TIME_OFF

LIFE_INSURANCE

PAID_SICK_DAYS

401K

MEDICAL_DENTAL_VISION

<p>Position Overview<br/>We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for managing all incoming customer interactions—via phone, email, voicemail, and social media—while processing orders, handling product reviews, returns, exchanges, and store credits, as well as verifying addresses and resolving return-to-sender cases.</p><p> <br/>Key Responsibilities</p><p>Respond promptly and professionally to all customer communications, including:<br/>Phone calls<br/>Emails<br/>Voicemails<br/>Social media messages and comments<br/>Process customer orders received through various channels<br/>Manage product reviews and resolve related inquiries<br/>Handle returns, exchanges, and return-to-sender situations efficiently<br/>Issue store credits and verify shipping addresses<br/>Engage with customers across social media platforms<br/>Maintain accurate documentation of all customer interactions<br/> <br/>Core Competencies & Skills</p><p>Experience with ticketing systems, particularly Zoho Desk<br/>Professional and effective use of RingCentral<br/>Proficient in navigating BigCommerce and ShipStation<br/>Comfortable using social media platforms (especially Facebook) for customer support<br/>Minimum typing speed: 35 WPM<br/>Strong computer skills, including:<br/>Sending, receiving, and managing emails (with attachments)<br/>Basic file management (browse, create, maintain digital files)<br/>Copying/pasting and document editing<br/>Proficiency in:<br/>Google Drive, Docs, and Sheets<br/>Microsoft Office, particularly Word and Excel<br/>Excellent verbal and written communication skills<br/>Professional and courteous phone etiquette<br/> <br/>Work Environment<br/>This position operates within a professional office setting and regularly uses standard office equipment such as computers, phones, and printers.</p><p> <br/> </p><p> </p><p> </p><p>Physical Requirements</p><p>Ability to sit, stand, walk, and use hands for typing and handling tools or documents<br/>May need to lift and move items up to 20 lbs occasionally<br/>Must be able to communicate effectively in a busy office environment<br/> <br/>Schedule & Hours</p><p>Full-time position, Monday to Friday<br/>Hours: 8:30 a.m. – 5:00 p.m. or 9:30 a.m. – 6:00 p.m.<br/>Occasional extended hours and weekend work may be required<br/> <br/>Travel Requirements</p><p>Primarily local travel during business hours<br/>Occasional out-of-area or overnight travel may be required<br/> <br/>Education & Experience</p><p>Associate’s Degree in Customer Relations (preferred, not required)<br/>Minimum of 2 years’ experience in a customer service role<br/> </p><p> </p>

Nine Line Apparel

Customer Service Representative

OTHER

FEED

UNKNOWN

Responsibilities: About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Overview:
<div><strong>Who We Are:<br/></strong></div><div> </div><div>At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!<br/><br/></div><div>Joining the PF family means being part of a company that is based on an established culture and strong set of values.  It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!<br/><br/></div><div><strong>Who You Are:<br/></strong></div><div> </div><div>All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®<br/><br/></div><div>Characteristics that will make you a perfect match for our Front Desk Associate: <br/><br/></div><div><strong>You:</strong></div><ul><li>Exhibit a positive and upbeat attitude.</li><li>Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li><li>Pride yourself on your work while being punctual, reliable, and dependable.</li><li>Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li><li>Act with integrity and show respect to everyone around you.</li><li>Exhibit strong communication skills and have an ability to listen and empathize.</li><li>Inspire and motivate others to achieve their goals.</li><li>Are a quick study with the ability to apply what you have learned during online and hands-on training.</li></ul>

Responsibilities:
<div><strong>About the Front Desk Associate Role:<br/></strong></div><div> </div><div>As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!<br/><br/></div><div>Daily responsibilities for the Front Desk Associate also include:</div><ul><li>Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li><li>Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li><li>Resolve member concerns and escalate to a Manager as needed.</li><li>Answer phones in a friendly manner and assist callers with their inquiries.</li><li>Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li><li>Perform prospective member calls and tours; assessing their membership needs.</li><li>Execute retail transactions with accuracy and drive sales goals.</li><li>Resolve member concerns and escalate to a Manager as needed.</li><li>Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li><li>Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li><li>Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li><li>Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li></ul>

Qualifications:
<div><strong>About Your Qualifications:</strong></div><ul><li>6-12 months of experience in a customer service environment is preferred</li><li>Must be 18 years of age or older</li><li>Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li><li>Basic computer proficiency</li></ul><div><strong>Physical Demands of the Front Desk Associate:</strong></div><ul><li>Continual standing and moving throughout the club to accomplish tasks during shift.</li><li>Continual communicating in person or on the phone to exchange information during shift.</li><li>Must be able to lift up to 75 pounds.</li><li>Will encounter toxic chemicals during shift.</li><li>Frequent cleaning and sanitizing of equipment and facilities.</li><li>Moving self in different positions, including bending and twisting, to accomplish tasks.<strong> </strong></li></ul><div><strong>More reasons to join Planet Fitness!</strong></div><ul><li>Medical, Dental, and Vision Insurance*</li><li>Vacation*/Sick Time/Holiday Pay</li><li>Free Black Card Membership</li><li>401(k) Retirement Savings Plan</li><li>Term Life Insurance*</li><li>Healthcare and Dependent Care Flexible Spending Accounts*</li><li>Tuition Reimbursement</li><li>Employee perks and discounts</li><li>Engaging team-building competitions and social events</li></ul><p style="margin:0px"><em>*Please note that certain benefits listed above are for full-time employees only</em></p><p style="margin:0px"> </p><p style="margin:0px">E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama</p><p style="margin:0px"> </p><div><strong>Health and Safety Requirements: </strong>Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</div>

Planet Fitness

Front Desk Associate

Billing

CPR Certification

Communication Skills

Computer Skills

Customer Experience

Customer Support/Service

Defibrillator

Dental Insurance

Facilities and Maintenance

Fitness

Marconi/MSI Planet

Needs Assessment

Physical Demands

Problem Solving Skills

Retail

Revenue Growth

Telephone Skills

Vision Plan

[AW]-iCims

Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.

Overview:
<p style="margin:0px">Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles!  Plus, we’re family-owned and based in the Carolinas since 1922!  Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!</p><p style="margin:0px"> </p><p style="margin:0px">Benefits for Now and Your Future:</p><ul style="margin-top:0in"><li>Weekly Pay</li><li>Paid Time Off</li><li>Medical, Dental, Vision</li><li>Short & Long-Term Disability</li><li>Employee Assistance Program</li></ul><p style="margin:0px">RETIREMENT</p><ul style="margin-top:0in"><li>100% Company Funded Pension</li><li>401K</li></ul><p style="margin:0px"> </p>

Responsibilities:
<ol><li>Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show. </li><li>Maintain measurement plans and reports to evaluate host, financial and operational effectiveness. </li><li>Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback. </li><li>Deliver on-the-job training (OJT) programs and materials. </li><li>Drive measurement based continuous improvement of OJT. </li><li>Select, train and develop Guest Service Leaders. </li><li>Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions. </li><li>Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions. </li><li>Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines. </li><li>Complete, review, and maintain all training documentation including OJT, new hire and performance documentation. </li><li>Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides. </li><li>Process guest orders, including performing functions of cashiers or guest service clerks. </li><li>Perform guest service desk functions as needed. </li><li>Ensure that an accurate daily cash count is completed. </li><li>Ensure bank deposits are completed daily according to policy. </li><li>Monitor and analyze audits according to company guidelines. </li><li>Monitor and enforce all Front End policies related to Asset Protection and Shrink Control. </li><li>Ensure the security of the office and store funds. </li><li>Maintain supplies needed for Front End according to budget. </li></ol>

Qualifications:
<p style="margin:0px">1. Strong communication and partnering skills. <br/>2. Knowledge and application of operations within a retail environment. <br/>3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. <br/>4. Knowledge and application of the principles of differentiated learning. <br/>5. Leadership experience with direct reports. <br/>6. Ability to read and understand information and direction. <br/>7. Ability to work well with others. <br/>8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. <br/>9. Must be at least 18 years old. <br/>10. Ability to stand for extended periods of time. <br/>11. Demonstrate successful use of math skills. <br/>12. Ability to work well with computers. <br/>13. Knowledge of Front End operations. <br/>14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.</p>

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