17 Results for

Customer Service Desk Jobs in Mclean, VA

Jobs

Washington, District of Columbia

This role requires a highly technical leader who can troubleshoot complex issues, guide lower-tier support teams, collaborate with engineering and cybersecurity teams, and develop technical procedures, knowledge articles, and troubleshooting documentation. This individual will be responsible for resolving complex, multi-tier technical issues; overseeing escalated incidents and problems; supporting root-cause analysis; and ensuring technical quality, consistency, and continuous improvement across all support tiers.

30+ days ago

Washington, District of Columbia

$119,000–$140,000 / year

This role integrates technical leadership, operational management, quality assurance, and customer service oversight to ensure services are delivered in accordance with contract requirements, industry best practices, and established Service Level Agreements (SLAs).The manager provides daily supervision and direction to Service Desk staff supporting users via phone, email, in-person assistance, and ServiceNow. Responsibilities include ensuring timely and accurate troubleshooting across hardware, software, email, printer, directory, and desktop application issues, as well as managing staffing, training, reporting, and the consistent achievement of service quality and SLA targets.

30+ days ago

Washington, District of Columbia

This role requires strong operational leadership, hands-on service desk management experience, deep understanding of incident management, and the ability to drive measurable improvements in service quality, first-call resolution, knowledge management, and customer satisfaction. Demonstrated experience overseeing day-to-day service desk operations, including ticket queues, escalations, staffing coverage, workload management, SLA performance, and customer support quality.

30+ days ago

$122,400–$153,000 / year

ITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.

24 days ago

$55,935–$95,089 / year

CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines.

27 days ago

Washington, DC

$18.50–$25.40 / hour

Provides support as a member of the Customer Service & E-Commerce team to include assisting customers during the check-out process, performing all cash register functions, bagging groceries, and working at the customer service desk. Customer Service & E-Commerce Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions, including but not limited to assigned shopper tasks within the Customer Service & E-Commerce Team.

30+ days ago

Rockville, MD

Description ***AWARD PENDING*** Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment. The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.

6 days ago

Rockville, Maryland

Titan Technologies is seeking a Contact Center Manager (CCM) to lead the day-to-day management, performance, and continuous improvement of Service Desk and Contact Center operations across a multi-year statewide managed IT services engagement under which Titan will implement, operate, and maintain a 24x7x365 ITIL-based Service Desk environment. The ideal candidate possesses experience leading large-scale Service Desk or Contact Center operations, managing cloud-based Contact Center as a Service (CCaaS) platforms, driving continuous service improvement initiatives, and building high-performing customer support teams.

7 days ago

$82,550–$149,225 / year

Provide strategic oversight and operational leadership for Service Desk, Deskside Support, and AV/VTC support teams, ensuring consistent delivery of enterprise IT support services across all customer engagement channels. This role is responsible for delivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements, including SLA and KLI tracking, reporting, and continuous improvement.

15 days ago

Annapolis Junction, Maryland

A Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required OR in lieu of a degree, five (5) years of additional SE experience may be substituted. The Level 3 System Engineer (SE) possess the following capabilities: Manage system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) — Department of Defense Architecture Framework (DoDAF), Service-oriented Architecture (SOA), etc.

30+ days ago

p>Complete Building Services is a division of The Donohoe Companies, Inc., and has been providing service to the Washington metropolitan area for 60+ years and has grown into one of Washington''s largest and most successful building operations, maintenance, and facility management companies.

Responsible for scheduling all facilities operations and maintenance services, oversee the maintenance schedules, manage the customer service desk, respond to service calls from building tenants, and ensure supplies and equipment are readily available.

3 days ago

Bowie, MD

$50,546–$78,978 / year

Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Manages the operations of the Stockroom, Front End and Sales Floor to ensure new merchandise gets to the sales floor in a timely manner, goods are received properly and manages expenses through execution of best practices and productivity.

30+ days ago

Oxon Hill, MD

$18.50–$25.78 / hour

In addition, all Full-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long- Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 10 days/year after eligibility commences, 9 Personal and Company Holidays. Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.

30+ days ago

Washington DC, District of Columbia

June 17, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

-Provide strategic oversight and operational leadership for Service Desk, Deskside Support, and AV/VTC support teams, ensuring consistent delivery of enterprise IT support services across all customer engagement channels.

15 days ago

Quantico, VA

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

30+ days ago

Quantico, VA

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. Actively engages in organizational training opportunities that develop personal and professional skills related to: time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership.

30+ days ago

Washington, District of Columbia

The ideal candidate is a seasoned IT program leader with expert-level experience managing teams in a complex technical environment, strong federal customer engagement skills, and demonstrated success developing and maintaining project management artifacts, schedules, risk and issue logs, communications plans, resource models, and leadership reporting. Strong experience creating and maintaining project artifacts, including project charters, project plans, schedules, resource allocation models, risk and issue logs, communication plans, quality assurance plans, and leadership status reports.

30+ days ago

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Customer Service Desk Jobs in Mclean, VA

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