NewHelp Desk Specialist I NuAxis InnovationsHelp Desk Specialist IWashington DC, DCIdentify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users.
Help Desk Specialist NuAxis InnovationsHelp Desk SpecialistFalls Church, VAThis role requires strong troubleshooting skills, responsiveness, and adherence to SLA-driven support models. Our technologists have always gone the extra mile to help our federal clients succeed.
Financial Manager Savantage SolutionsFinancial ManagerRockville, MD$110,000–$132,000 / yearSavantage Solutions is seeking a Financial Manager to join our professional services team supporting the mission of a federal government agency dedicated to enabling the Department of Defense, the U.S. Government, and international partners to counter and deter weapons of mass destruction and improvised threat networks. Document development efforts and produce guides, job aids and other information to support the Agency’s automated spend plan management system and other financial tools (to include but not limited to DAI, Joint Integrated CBRN Analytic Platform (JICAP), and Dormant Account Review Quarterly (DAR-Q).
NewClient Services Coordinator Vaco LLCClient Services CoordinatorWashington, DC$22–$28Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Administrator, Administrative Services HITT ContractingAdministrator, Administrative ServicesFalls Church, VA$25–$32 / hourProvide basic clerical services as requested by members of one of the governance committees, including drafting / editing / proofing correspondence, packaging, basic typing, filing, and copying / scanning. This position works with many of HITT’s executive leadership team members and is expected to present a professional demeanor, maintain confidentiality and discretion, and utilizes a sense of urgency when working with these team members.
NewAviation Front Desk Customer Service Representative - Full Time Job Atlantic AviationAviation Front Desk Customer Service Representative - Full Time JobSterling, VA$20–$21 / hourIn this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Front Desk Customer Service Representative job today!
CDO Desk Customer Service Representative (Part-Time) Rwd Consulting LlcCDO Desk Customer Service Representative (Part-Time)Bethesda, MDWe achieve mission-critical results for federal, public and private sectors through our core competencies: Data Management & Analytics, Information Technology, Logistics & Supply Chain Management, Facility Operations & Management, and Project Management, Administrative & Technical Support. 3. Understand assigned roles and respond to Hospital Emergency Code(s) Blue, Black, Orange, Yellow, Gray, Green, Pink, Gray, and White or any others that may be developed as a result of or change with contractor duties.
NewAviation Front Desk Customer Service Representative - Full Time Job Atlantic Aviation FBO ServicesAviation Front Desk Customer Service Representative - Full Time JobSterling, VA$20–$21 / hourIn this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Why You'll Love This Aviation Front Desk Customer Service Representative JobDid you ever want to work in aviation but didn't know how to break into the industry?
Aviation Front Desk Customer Service Representative - Full Time Job - Atlantic Aviation Fbo Inc.Aviation Front Desk Customer Service Representative - Full Time Job -VAIn this position, you will perform assigned tasks related to providing services for corporate aircraft, cargo and passenger charters, and other general aviation aircraft. Use your experience and outgoing personality to build a career in aviation you are excited about and apply for the Front Desk Customer Service Representative job today!
Front Desk Customer Service Advisor WhipFront Desk Customer Service AdvisorRockville, MarylandTypical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment. DriveWhip is a mobility provider in the Washington, DC area, with offices in multiple cities that Leases/Rents vehicles to Uber, Lyft and other On-Demand or Rideshare drivers.
NewFront Desk Receptionist / Customer Service Representative OurismanFront Desk Receptionist / Customer Service RepresentativeFairfax, VAp>We are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
NewFront Desk Receptionist / Customer Service Representative Ourisman KiaFront Desk Receptionist / Customer Service RepresentativeFairfax, VAWe are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
NewCSR (Front Desk) Supervisor VCA IncCSR (Front Desk) SupervisorMDManagement reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). As the Client Service leader, you will supervise 9-12 front desk staff to ensure that our high level of customer service be delivered to our clients and their pets.
Front Desk Receptionist / Customer Service Representative Ourisman Auto GroupFront Desk Receptionist / Customer Service RepresentativeFairfax, VirginiaWe are a Toyota-Certified Collision Center seeking a Front Desk Receptionist / Customer Service Representative to be the first point of contact for our customers. Family-owned and operated since 1921, Ourisman has continued to grow while holding true to our values of collaboration, transparency, and career development.
NewField Service Representatives / Service Desk Specialists Tier II Bowhead / UIC Technical ServicesField Service Representatives / Service Desk Specialists Tier IIArlington, VASupport for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment. FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in the Pentagon.
Manager, IT Service Desk & End User Services Clark Construction Group LLCManager, IT Service Desk & End User ServicesMcLean, VAWhile there are times for quiet concentration, you'll also be expected to move actively throughout the office and travel occasionally to various locations, including dynamic construction sites, utilizing different modes of transportation. Escalation routing into Enterprise Applications, Infrastructure, and Asset Management, ensuring issues land in the right hands without falling through the cracks, and high-urgency issues are handled appropriately.
Cloud Service Desk Representative (Help Desk Support Specialist IV) The Mil CorpCloud Service Desk Representative (Help Desk Support Specialist IV)DC$71,000–$85,000 / yearThe Cloud Service Desk Representative provides frontline technical support for cloud‑connected endpoints, device enrollment, authentication workflows, and service issues related to cloud-managed workstation environments. Experience supporting cloud-managed endpoint environments - familiarity with tools such as Microsoft Intune, Windows Autopilot, Azure AD/Entra ID, or JAMF for macOS helps candidates troubleshoot enrollment, compliance, and authentication issues more effectively.
Tier I Service Desk Analyst (Help Desk Support Specialist I) The Mil CorpTier I Service Desk Analyst (Help Desk Support Specialist I)Washington, DC$45,000–$55,000 / yearThe MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology and we are looking for candidates like you! Ability to create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Service Desk Administrator/Help Desk Specialist DOJ EOIR End User Support ITC FederalService Desk Administrator/Help Desk Specialist DOJ EOIR End User SupportFalls Church, VARESPONSIBILITIES: Monitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User Support ITC Federal, Inc.Service Desk Administrator/Help Desk Specialist - DOJ EOIR End User SupportFalls Church, VirginiaFull timeMonitor and answer service desk calls and emails to assist customers requiring technical support; Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership. ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security.
Field Service Representatives / Service Desk Specialists Ukpeagvik Inupiat CorpField Service Representatives / Service Desk SpecialistsVASupport for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment. FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialist to support a customer in Stafford, VA.
NewField Service Representatives / Service Desk Specialists Tier II Ukpeagvik Inupiat CorpField Service Representatives / Service Desk Specialists Tier IIArlington, VASupport for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment. FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / Service Desk Specialists to support a customer in the Pentagon.
CBP Technology Service Desk Aretec IncCBP Technology Service DeskAshburn, VARemoteFull timeThis role serves as a 24x7x365 centralized Point of Contact (POC) for external customers, including Participating Government Agencies (PGAs) and the Trade community (importers/exporters). Aretec is seeking a Help Desk Specialist I (Tier 1 Agent – External) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD).
ACE Account Service Desk Specialist (Tier II – ASD) Aretec IncACE Account Service Desk Specialist (Tier II – ASD)Ashburn, VARemoteFull timeBecause ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role. Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.
Tier 2 Service Desk L2 Sharp Solutions IncTier 2 Service Desk L2Reston, VAFull timeProvide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity. Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy).
Service Desk Technician Cyquent, IncService Desk TechnicianBaltimore, MDPosition Description : The Help Desk Specialist provides front-line technical support to Client staff by responding to service desk inquiries, resolving hardware and software issues, maintaining workstation readiness, and supporting technology deployments. Key ResponsibilitiesAnswer incoming service desk calls, log all requests in the IT Service Desk system (currently IBM Maximo), and follow all procedures when new technologies are introduced.
FEMA Enterprise Service Desk Lead CACIFEMA Enterprise Service Desk LeadNational Harbor, MarylandPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The candidate will work Hybrid 3 days a week at National Harbor and will provide direct supervision and operational leadership for ESD Help Desk Analysts across assigned shifts to support FEMA end users.
Tier II Service Desk (Reston) Sharp SolutionsTier II Service Desk (Reston)Reston, VirginiaService Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the provided Service Desk support management tool (currently Remedy). • Provide customer support personnel with adequate training to maintain and resolve the following client issues via telephone: Active Directory (AD), AD password resets, Mobile Device Management (iOS and Android devices) and network connectivity.
Desk-Side Support Services (DSS) Manager w/Secret Clearance TekSynapDesk-Side Support Services (DSS) Manager w/Secret ClearanceWashington, Washington, DC$130,000–$190,000 / yearFull timeThe DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
Desk Side Support Services (DSS) Manager w/Secret Clearance TekSynap CorpDesk Side Support Services (DSS) Manager w/Secret ClearanceDC$130,000–$190,000 / yearThe DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
Service Desk Analyst StratAcuity Staffing Partners IncService Desk AnalystOxon Hill, MD$25–$26 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. More About This Role: The Service Desk Analyst shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all levels.
NewService Desk Support Associate Sparks GroupService Desk Support AssociateMcLean, VAResponsibilities: Provide day-to-day support with Windows 10, Mac OS & OSX, MS Office (primarily Outlook), LAN, VPN, remote devices, hardware, peripherals, and other technologies. Proficient at solving problems with Windows 10, Mac OS & OSX, MS Office applications, mobile and remote access services.
NewACE Account Service Desk Specialist TIER 2 TEEMAACE Account Service Desk Specialist TIER 2Ashburn, VA$61,000–$64,000Join a mission-driven technical support team supporting the Automated Commercial Environment (ACE) — the U.S. government’s primary trade processing platform used to manage imports, exports, cargo processing, trade compliance, and enforcement activities. You’ll troubleshoot technical and operational issues related to the ACE platform, respond to calls and email inquiries, and help users navigate portal functionality, reporting tools, and account-related processes.
Enterprise Service Desk Analyst I CACI International IncEnterprise Service Desk Analyst IMD$49,900–$100,000 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The Enterprise Service Desk Analyst provides frontline Tier 1 help desk support as the first point of contact for FEMA enterprise service desk.
Service Desk Manager PeratonService Desk ManagerWashington, D.C.$112,000–$179,000 / yearFull timeThis role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
Enterprise Service Desk Analyst II CACI International IncEnterprise Service Desk Analyst IINational Harbor, MD$59,600–$122,100 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As an Enterprise Service Desk Analyst II, the successful candidate with handle escalated incidents that cannot be resolved at Level I, perform follow-up on unresolved issues, and provide technical mentorship to Level I analysts.
Service Desk Manager ManTech International CorpService Desk ManagerChantilly, VAResponsibilities include but are not limited to: Daily Operations Leadership: Manage the day-to-day staff and operations of a technical help desk, overseeing Incident Management, Request Fulfillment, and Access Management in coordination with Government leads. Minimum Qualifications: Bachelor's degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution and 7+ years of experience in Information Technology.
FEMA Enterprise Service Desk Lead CACI International IncFEMA Enterprise Service Desk LeadMD$70,800–$148,600 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. The candidate will work Hybrid 3 days a week at National Harbor and will provide direct supervision and operational leadership for ESD Help Desk Analysts across assigned shifts to support FEMA end users.
Desk Side Support Services (DSS) Manage w/Secret Clearance TekSynap CorpDesk Side Support Services (DSS) Manage w/Secret ClearanceWashington, DCThe DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
NewService Desk Tier 1 Support AMERICAN SYSTEMSService Desk Tier 1 SupportMcLean, VirginiaFull timeOverview: AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
Cloud Service Desk Representative Nationwide IT ServicesCloud Service Desk RepresentativeDC, DCRemoteFull timeThe ideal candidate will bring strong enterprise endpoint engineering experience, including work with Microsoft Intune, Windows Autopilot, JAMF for macOS environments, Entra ID/Active Directory, conditional access, passwordless authentication, hardware-backed credentials, endpoint logging, and security-governed change control processes. At Nationwide IT Services, employees are part of a mission-driven organization committed to supporting government customers, taxpayers, and citizens while prioritizing employee well-being, growth, resilience, and modern ways of working.
Service Desk Agent – Tier 2 DatawizService Desk Agent – Tier 2Washington, DCFull timeExperience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf. Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
Junior Service Desk Technician ActioNet IncJunior Service Desk TechnicianDC$20–$24 / hourp>ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. This entry-level role provides first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues.
Service Desk Analyst I Shift Wed-Sun 9am -6pm EST, Req#1299 ePlus IncService Desk Analyst I Shift Wed-Sun 9am -6pm EST, Req#1299VA$16.83–$24.04 / hourFor remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
Technology Support Specialist - Service Desk National Geographic SocietyTechnology Support Specialist - Service DeskDC$29.69–$31.25 / hourPlease check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks. Serves as a source of knowledge for general inquiries, advising customers of policy/practice and referring them to proper non-technical service owners where appropriate; acts as the primary channel of staff communication/outreach for all technology support groups and participating corporate service groups.
Service Desk Manager Leader Communications IncService Desk ManagerAlexandria, VAExcellent verbal communication skills include the ability to establish a professional rapport with customers; be a good listener and obtain required information; see things from another persons perspective; express knowledge in a clear, simple manner; explain technical matters to non-technical people; and be able to uphold the interests. The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions.
Service Desk Site Lead Link Solutions IncService Desk Site LeadAdelphi, MD$49,000–$82,000 / yearSeveral factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories. The Service Desk Site Lead will serve as the primary escalation point for customer and technician issues and will interface with the Program Manager to drive process improvement and service delivery performance.
Service Desk Lead (Active Secret Clearance) Akima, LLCService Desk Lead (Active Secret Clearance)Alexandria, Virginia$150,000–$170,000 / year2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online. 9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service.
Service Desk Support Specialist Key Concepts KnowledgebaseService Desk Support SpecialistBethesda, MarylandHave working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.). Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization.
Service Desk Lead (Active Secret Clearance) NANA Regional Corporation IncService Desk Lead (Active Secret Clearance)Alexandria, VA$150,000–$170,000 / year2 years of experience with ServiceNow platform and M365 products in a production environment, with configuration and leveraging experience for ServiceNow Incident Management, Knowledge Management, Service Catalog, SharePoint, M365 Teams, and Exchange Online. 9 years of experience in helpdesk/desktop support roles to include incident management, problem management, service request fulfillment, remote troubleshooting, hardware and software support, and customer service.