Customer Service Representative Harris Computer SystemsCustomer Service RepresentativeNorth Carolina, NCCommunicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts. Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail.
assistant-mechanical-engineer-consumer-life-solutions-kansas-city-or-raleigh Burns & McDonnellassistant-mechanical-engineer-consumer-life-solutions-kansas-city-or-raleighRaleigh, NCThe Assistant Mechanical Engineer will work under the supervision of a licensed professional engineer to assist project teams to create world class designs for new projects, alterations and redevelopments on a variety of projects including power, process, corporate, healthcare, pipeline, airports, institutional, industrial, manufacturing, government and military facilities. Assists with modifying and reviewing production drawings for a variety of projects including, but not limited to: power plants, process facilities, industrial facilities, healthcare facilities, airports, educational institutions, commercial, and governmental and military facilities.
Customer Service Representative SunrockCustomer Service RepresentativeKittrell, NCSunrock Industries maintains an approved vendor list for recruiting services and will only consider candidate submissions from approved firms when Sunrock has specifically engaged the firm to assist with a search for designated roles. You'll spend much of your day answering phones, assisting customers, entering orders, coordinating deliveries, and ensuring customers receive timely, accurate service.
Veterinary Assistant American Veterinary Group LLCVeterinary AssistantRaleigh, NCThe Assistant helps during initial examinations by restraining animals when necessary, stocking examination and surgery rooms with supplies, sterilizing tools and ensuring that equipment is in working order. Our hospital is seeking a Veterinary Assistant to help provide outstanding patient care and client service in a fast-paced, multi-doctor animal hospital.
Assistant Store Manager - Raleigh, Raleigh, NC DTLRAssistant Store Manager - Raleigh, Raleigh, NCRaleigh, North CarolinaThe primary purpose of the Assistant Store Manager is to Assist the Store Manager in upholding the daily store operations of a retail store ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. Assist Store Manager with Monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan.
(Remote) Assistant Director, Revenue Cycle Management Harris Computer Systems(Remote) Assistant Director, Revenue Cycle ManagementNCRemoteMinimum of 7 years in healthcare revenue cycle services in a hospital environment, with at least 3 years in a leadership role and knowledge of multiple EHR's such as MEDHOST, Oracle/Cerner, Meditech or EPIC revenue cycle software products and their use. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals.
Administrative Assistant, Divinity School Duke UniversityAdministrative Assistant, Divinity SchoolDurham, NC$44,766–$71,706 / yearDuke University considers factors such as (but not limited to) scope and responsibilities of the position; candidates work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations whenextending an offer. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live.
assistant-telecommunications-engineer-distribution-modernization-raleigh Burns & McDonnellassistant-telecommunications-engineer-distribution-modernization-raleighRaleigh, NCWorks closely with other disciplines (Architecture, Mechanical, Structural, Civil, Electrical, etc.) to develop coordinated designs for both green-field and brown-field heavy commercial construction projects including hyperscale data centers, manufacturing facilities and other large-scale building/campus projects. Assist in project construction administration, responding to Requests for Interpretation (RFIs), product data submittals, shop drawings, and fiber optic/copper cabling test reviews.
Physical Therapy Assistant, PTA - Home Health Bayada Home Health Care, Inc.Physical Therapy Assistant, PTA - Home HealthDurham, NCAs a home care Physical Therapist Assistant (PTA) you will assist clients in attaining or maintaining optimal physical well being by providing treatment, tests, client education and appropriate interventions as delegated by a licensed Physical Therapist. Have one year of appropriate experience as an Physical Therapist Assistant (PTA) and a satisfactory grade on a proficiency exam conducted, approved or sponsored by the U.S. Public Health Service when initial qualification occurred before December 31, 1977.
assistant-structural-engineer-onsite-energy-power-raleigh Burns & McDonnellassistant-structural-engineer-onsite-energy-power-raleighRaleigh, NCThe Assistant Structural Engineer will work under the supervision of a licensed professional engineer to assist project teams to create world class designs for new projects alterations and redevelopments on a variety of projects including power process corporate healthcare pipeline airports institutional industrial manufacturing government and military facilities. Assists with modifying and reviewing production drawings for a variety of projects including but not limited to power plants process facilities industrial facilities healthcare facilities airports educational institutions commercial and governmental and military facilities.
\n Dental Front Office Assistant\n Heartland Dental Care\n Dental Front Office Assistant\nHolly Springs, NCMore about the roleGreet and welcome patients as they enter the officexa0to create a great first impression of our teamManagexa0front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companiesUtilize Dentrix for patient scheduling and recordsSchedule and confirm appointments for multiple providers in the officeFile patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivablesReview treatment plan fees and payment options with patientsPartner with the providers and team to implement Heartland Dental systems to optimize office potentialxa0What You'll Gainxa0Competitive benefits including health insurance, retirement savings plans, six paidxa0holidays,xa0and PTO (paid time off)Front loaded educationxa0and training, providing youxa0thexa0opportunity to develop to your full potentialOpportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potentialAccess to on-demand Daily Payxa0About Dental Care at Village WalkDental Care at Village Walk, like each Heartland Dental supported office, is unique to the community and the patients they serve.xa0 Join a 9 person team that thrives on collaboration, communication, and community Our practice is located at 101 Village Walk Dr. in Holly Springs, NC Minimum Qualificationsxa01 year experience working in a dental or medical settingExperience working in a fast-paced and customer-centric environmentExcellent communication and organizational skillsThe position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.xa0Preferred
Optical Assistant - NCEENT of Cary Duke UniversityOptical Assistant - NCEENT of CaryCary, NCDuke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. We are seeking an Optical Assistant to be an integral member of the healthcare team and provide direct and indirect care to patients.
Staff Assistant - Development & Alumni Relations, Sanford School of Public Policy Duke UniversityStaff Assistant - Development & Alumni Relations, Sanford School of Public PolicyDurham, NC$19.80–$30.63 / hourAs a key member of the Sanford School's Development & Alumni Relations team, you'll play a meaningful role in advancing public policy education, expanding alumni engagement, and supporting the people who shape tomorrow's leaders. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidates work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.
NewRemote Customer Service Representative Traveling with TashaRemote Customer Service RepresentativeRaleigh, North CarolinaRemoteThis opportunity is fully remote and offers flexible scheduling along with structured training resources designed to help consultants develop knowledge of destinations, suppliers, and travel planning tools. Consultants work with clients to explore destinations, accommodations, and travel options that align with their preferences, travel style, and budget.
Lot Assistant - ADESA Raleigh CarvanaLot Assistant - ADESA RaleighClayton, NCThis position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dust associated with internal and external service station/convenience food and petroleum dispensing operations. Lot Operations Support: Support lot operations by preparing and staging vehicles for sale, including stickering (run and customer stickers), marking vehicles on the spot, moving vehicles using a lot tow truck or forklift, and operating the service truck to support the driver team.
Lot Assistant - Adesa Raleigh CarvanaLot Assistant - Adesa RaleighClayton, NCThis position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dust associated with internal and external service station/convenience food and petroleum dispensing operations. Lot Operations Support: Support lot operations by preparing and staging vehicles for sale, including stickering (run and customer stickers), marking vehicles on the spot, moving vehicles using a lot tow truck or forklift, and operating the service truck to support the driver team.
NewLegal Assistant Cornerstone Building BrandsLegal AssistantRaleigh, NCCornerstone Building Brands' broad, multi‑channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low‑rise non‑residential buildings in North America.
Legal Practice Assistant Womble Bond DickinsonLegal Practice AssistantRaleigh, North CarolinaRegular data maintenance working with electronic databases and/or Excel spreadsheets; advanced proficiency with MS Excel preferred. Establish and maintain ongoing positive business relationships with clients, attorneys, paralegals, and staff.
Member Services Attendant - Part time Duke UniversityMember Services Attendant - Part timeDurham, NC$18–$22.87 / hourDuke University considers factors such as (but not limited to) scope and responsibilities of the position; candidates work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members.
NewCustomer Service & Administrative Office Assistant HRS Talent SolutionsCustomer Service & Administrative Office AssistantCary, North CarolinaRemoteCompleting that next step allows the hiring team to confirm applicant details, review availability, and consider candidates for suitable customer service support, administrative support, data entry, feedback, and office related opportunities. It can also serve as a strong starting point for candidates who want to build experience in customer service support, administrative work, online task coordination, data entry, and general office support.
Customer Service Representative - Fire Service Technician - Sprinkler (Morrisville, NC, US, 27560) Cintas CorpCustomer Service Representative - Fire Service Technician - Sprinkler (Morrisville, NC, US, 27560)Morrisville, NCWith offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best.
NewCustomer Service Representative Capitol CoffeeCustomer Service RepresentativeRaleigh, NCCapitol Coffee Systems is seeking a detail-oriented and proactive Customer Service Representative to manage customer interactions and ensure a seamless experience for clients. Work Environment: The work is typically performed in a fast-paced office setting focused on teamwork and excellent customer service.
NewPart-Time Customer Service Representative - Healthcare VoltPart-Time Customer Service Representative - HealthcareCary, NC$20–$20.40 / hourBy applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. As a Customer Service Representative, you will: Serve as the primary contact for inbound patient and customer calls regarding prescription status, billing inquiries, and general account information.
Customer Service Representative - State Farm Agent Team Member Wayne Wallace - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberClayton, NCFull timeAs a Customer Service Representative - State Farm Agent Team Member with Wayne Wallace - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
Customer Service Representative Parker Gas Company IncorporatedCustomer Service RepresentativeSmithfield, NCFull timeWe are seeking a customer service representative who can provide exceptional customer service for fielding customer inquiries and requests via phone and computer at our Smithfield, NC location. Since 1958, our family-owned business has offered the best propane products and service to homes, commercial companies and agricultural businesses in southeastern North Carolina.
NewCustomer Service Representative - State Farm Agent Team Member Danny Newton - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberRaleigh, NCFull timeAs a Customer Service Representative - State Farm Agent Team Member with Danny Newton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
NewFT Customer Service Leader Food LionFT Customer Service LeaderRaleigh, NCEnsure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager. • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
NewPT Customer Service Leader Food LionPT Customer Service LeaderChapel Hill, NCEnsure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager. • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
Licensed Property & Casualty CSR Ultimate Staffing ServicesLicensed Property & Casualty CSRRaleigh, North Carolina$20–$30 / hourThis fully in-office role plays a critical part in supporting both clients and the insurance team by delivering exceptional service, managing policy needs, and ensuring a smooth client experience. We are seeking a detail-oriented and customer-focused Licensed Property & Casualty Customer Service Representative (CSR) to join our client's team in Raleigh, NC.
Customer Service Representative Ultimate Staffing ServicesCustomer Service RepresentativeRaleigh, North Carolina$19.50 / hourAnswer or initiate calls to customers to understand and address inquiries, concerns, or issues related to products or services. Build rapport with customers and foster strong working relationships with team members based on trust and reliability.
NewCustomer Service Representative Deluxe CorpCustomer Service RepresentativeNC$16–$16.10 / hourReasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to deluxecareers@deluxe.com. Maintains and modifies customer records, utilizing various databases to verify and retrieve data while responding to order inquiries, placing new and /or re-orders.
NewPT Customer Lead (Sunday's Required) Food LionPT Customer Lead (Sunday's Required)Raleigh, NCEnsure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane. • Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
NewAssistant Site Manager Capstone Logistics LLCAssistant Site ManagerRaleigh, NCCapstone is a North American supply chain solutions partner with more than 650 operating locations, 19,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse, and distribution center support, last-mile delivery, supply chain analytics, optimization, and more.
Sales Assistant Hendrick Automotive Group CorporateSales AssistantDurham, North CarolinaPart timeWork includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
Outside Sales Representative - Scaffolding Commercial Sunbelt RentalsOutside Sales Representative - Scaffolding CommercialRaleigh, NC$40,000–$62,965 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Outside Sales Representative-General Tool Sunbelt RentalsOutside Sales Representative-General ToolDurham, NC$40,000–$50,000 / yearRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service.
Inside Sales Representative Sunbelt RentalsInside Sales RepresentativeGarner, NC$21.38–$25.38 / hourRelated experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales Representative, Equipment Associate, Manager Trainee, Manager in Training, Skilled Craftsman, Brand Ambassador. The Equipment Rental Specialist is an inside sales role responsible supporting telephone and walk-in customers with rentalsof all types of construction/industrial equipment.
Customer Service Assistant, Bilingual WakeMed Health & HospitalsCustomer Service Assistant, BilingualRaleigh, NCThe Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Responsible for maintaining departmental goals associated with the call center, to include the requested average wait time and projected daily call volume.
NewCustomer Service Assistant WakeMed Health & HospitalsCustomer Service AssistantRaleigh, North CarolinaOverview: The Customer Service Assistant is responsible for assisting patients with insurance and billing questions and performs functions directly associated with a customer service call center including, but not limited to, taking payments, changing or updating insurance, updating patient demographics, and setting payment plans. Licensure: Not Applicable Education: High School Diploma or Equivalent Required Associate's Degree Business Administration Preferred Experience: 2 Years Customer Service Preferred 2 Years Healthcare Preferred
Executive Assistant, Customer Services, Cary, NC Varian Medical Systems IncExecutive Assistant, Customer Services, Cary, NCCary, NC$62,470–$85,899 / yearIt is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.". How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas.
Full Time Assistant Customer Service Manager DLT 90 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 90Raleigh, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 331 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 331CARY, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 498 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 498Fuquay Varina, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 117 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 117Chapel Hill, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT 21 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 21Raleigh, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Full Time Assistant Customer Service Manager DLT Harris Teeter LLCFull Time Assistant Customer Service Manager DLTCARY, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
NewFull Time Assistant Customer Service Manager DLT 118 Harris Teeter LLCFull Time Assistant Customer Service Manager DLT 118Holly Springs, NCCommitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers. monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
NewCustomer Service Representative CCL IndustriesCustomer Service RepresentativeRaleigh, NCThe Customer Service Representative's responsibilities include: Sales Order Entry: Reviews the customer's purchase order for label specifications including size and dimension, quantity, raw material, color selection, copy position, packaging and delivery instructions, and custom specification requirements. While performing the duties of this job, the employee is required to sit at a computer terminal for extensive periods of time, is required to move throughout the plant and office; use hands to finger and handle paperwork; reach with hands and arms; talk and hear.
Customer Service Representative Garage Door SpecialistCustomer Service RepresentativeRaleigh, NC$18–$20 / hourWhat You'll Be Doing: As the voice of Garage Door Specialist, you'll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat. At Garage Door Specialist , we're more than just a home services company—we're a close-knit team with big goals and even bigger opportunities.
Customer Service Representative Kimbrell's Home FurnishingsCustomer Service RepresentativeRALEIGH, NCFull timeTogether, we create spaces that bring comfort, joy, and connection into people’s homes while building a supportive, values-driven workplace where individuals can grow, contribute, and thrive. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support.