Restaurant Assistant Manager (DAY) Braum'sRestaurant Assistant Manager (DAY)LUBBOCK, TXAssistant Restaurant Manager-Food Service Supervisor-ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you! Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales.
NewRestaurant Assistant Manager Braum'sRestaurant Assistant ManagerWOLFFORTH, TXAssistant Restaurant Manager-Food Service Supervisor-ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you! Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales.
Restaurant Assistant Manager (NIGHT) Braum'sRestaurant Assistant Manager (NIGHT)LUBBOCK, TXAssistant Restaurant Manager-Food Service Supervisor-ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you! Assistant Manager's role: Braum's leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales.
NewAssociate Medical Assistant - Obgyn Providence Health and ServicesAssociate Medical Assistant - ObgynLubbock, TX$16.27–$24.39 / hourCoursework/Training: Graduate of a school that includes hands on training in a clinical setting for medical assistants or, Coursework/Training: Graduate of a registered medical assistant apprenticeship program or, Coursework/Training: Has completed two years of medical training in the United States Armed Forces or Minimum one year of work experience in a role similar to a medical assistant that includes the following clinical skills: obtaining vital signs, administering injections, and medication administration. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
NewCommercial Construction Assistant Superintendent - Mission Critical HITT ContractingCommercial Construction Assistant Superintendent - Mission CriticalLubbock, TXThe Assistant Superintendent (Assistant Supt.) supports managing work flow consistent with the project schedule, communicates project priorities to field staff and subcontractors, maintains daily log/report of all activities and site conditions, and manages the punch list and closeout process through owner/architect acceptance. Ensure complete, accurate daily documentation of work orders/tickets, understand subcontractor scope of work to avoid unnecessary change orders, and identify problems early and act immediately to provide solutions.
NewTravel Physical Therapy Assistant (PTA) Fusion Medical StaffingTravel Physical Therapy Assistant (PTA)Lubbock, TXThe Physical Therapy Assistant (PTA) works under the supervision of a Physical Therapist to help implement treatment plans that improve patients‘ mobility, reduce pain, and enhance functional independence. They document patient progress, educate patients on home exercise programs, and collaborate with the healthcare team to support optimal recovery and overall quality of life.
Lubbock 1 Service - Customer Service Assistant - Part time H.E. Butt Grocery CoLubbock 1 Service - Customer Service Assistant - Part timeLubbock, TXKey Responsibilities & Essential Functions: Customer Service: Assists in unloading merchandise from baskets Packages groceries; assists customers in transporting / unloading groceries to their vehicles Assists customers in locating merchandise Stocking / Sanitation: Gathers baskets and picks up trash inside and outside Store Maintains and stocks bag areas Returns products to proper locations Stocks and stages bags; stocks check stand supplies Distributes Buddy bucks to registers, replaces anti-fatigue mats Does Carts & Parts basket relocation and power-washing basket relocation for department setup Performs red basket fill up / retrieval Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
Customer Service Representative Ashley Furniture Industries IncCustomer Service RepresentativeLubbock, TXSales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions. Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
Customer Service Representative Becky Craycraft Insurance AgencyCustomer Service RepresentativeLubbock, TX$25,000–$35,000 / yearstrong>Becky Craycraft Insurance Agency in Lubbock, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Representative . If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you.
NewSales Associate / Customer Service Representative Drybar ShopsSales Associate / Customer Service RepresentativeLubbock, Texas$14–$36 / hour1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position). Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops.
Electricity & Utilities Customer Service Representative Call Center HavenElectricity & Utilities Customer Service RepresentativeLubbock, TexasRemoteCollaboration: Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery. As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, tv, phone and security).
NewCustomer Service Representative - State Farm Agent Team Member Peter Griffith - State Farm AgentCustomer Service Representative - State Farm Agent Team MemberLubbock, TXFull timeAs a Customer Service Representative with Peter Griffith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceLubbock, TXPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Bilingual Customer Service Representative (Full Time) - Lubbock Prosperity BankBilingual Customer Service Representative (Full Time) - LubbockLubbock, TXPresents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans. MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, & divinding two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, & pounds.
Customer Service Representative (Full Time) - Lubbock Prosperity BankCustomer Service Representative (Full Time) - LubbockLubbock, TXPresents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans. MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, & dividing two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, & pounds.
Customer Service Representative (Part Time) - Lubbock Prosperity BankCustomer Service Representative (Part Time) - LubbockLubbock, TXPresents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans. MATHEMATICS ABILITY: Ability to perform basic math skills including adding, subtracting, multiplying, & divinding two-digit numbers, the four basic arithmetic operations with money, operations with units such as inch, foot, yard, & pounds.
Customer Service Representative Circle K Stores IncCustomer Service RepresentativeLubbock, TXYou will interact with many customers daily all while working with a fun energetic team accomplishing daily tasks around the storeYou are good atSelling products to customersProviding excellent customer careCommunication and friendly conversationPerforming at a quick pace while having funWorking as part of a team to accomplish daily goalsComing up with great ideas to solve problemsThinking quickly and offering suggestionsGreat if you haveRetail and customer service experienceSales associate or cashiering experienceHigh school diploma or equivalentMotivation to advance in your careerWillingness to learn and have funPhysical RequirementsAbility to stand andor walk for up to 8 hoursLift andor carry up to 30 pounds from ground to overhead up to 30 minutes in a shiftOccasionally lift andor carry up to 60 pounds from ground to waist levelPushpull with arms up to a force of 20 poundsBend at the waist with some twisting up to one hour a shiftGrasp reach and manipulate objects with hands. Store 2704485 13008 Indiana Ave Lubbock Texas 79423Shift AvailabilityFlexible Availability Time TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative.
Customer Service Representative Security FinanceCustomer Service RepresentativeLubbock, TexasWe are a leader in the financial services industry since 1955, and proudly provide easy and safe installment loans and income tax preparation to the communities where we operate. Thanks to our conveniently located branches, we are honored to provide personal service from people our customers know they can trust.
Technical Customer Service Representative Xylem IncTechnical Customer Service RepresentativeLubbock, TXOur products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Job Summary: The Customer Support Analyst is responsible for resolving a wider range of customer issues, analyzing customer feedback to identify trends, and suggesting improvements to the customer support process.
Automotive Assistant & Service Managers Mavis Tire Supply LLCAutomotive Assistant & Service ManagersLubbock, TXTo be eligible for the position of Automotive Assistant / Service Manager, you must (1) be at least 18 years of age; (2) be legally authorized to work in the United States; and (3) possess (i) 1 year of experience and/or training in automotive parts and/or tire sales, (ii) 1 year of experience and/or training in automotive repairs/maintenance, or (iii) any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Floating Teller/Customer Service Representative (Lubbock) Hilltop Holdings IncFloating Teller/Customer Service Representative (Lubbock)Lubbock, TXPlainsCapital Bank conducts both commercial and consumer banking, providing a full suite of commercial banking products and services to fit any business model and convenient services, personal attention, and account features to help simplify managing personal finances. Performs general maintenance on customer accounts and provides customer service, including processing address changes, placing stop payments on checks, processing requests for e-statements, and closing accounts in accordance to account/product closing procedures.
NewCustomer Service Representative Circle K StoresCustomer Service RepresentativeLubbock, TexasThis handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs. You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
Remote Travel Customer Service Representative RudybtravelRemote Travel Customer Service RepresentativeLubbock, TexasRemoteIn this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience. This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.
Customer Service - Donor Support Technician CSL PlasmaCustomer Service - Donor Support TechnicianLubbock, TexasBy celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/ .
NewFood Service Assistant YWCA of LubbockFood Service AssistantLubbock, TXThe Food Service Assistant supports the daily operation of the childcare center's nutrition program by preparing, serving, and maintaining healthy meals and snacks for infants, toddlers, preschool-age children, and school-age participants in afterschool and summer camp programs. Prepare menus in accordance with CACFP (Child and Adult Care Food Program) guidelines, USDA (United States Department of Agriculture) meal patterns, and Texas Child Care Licensing and Health Department regulations.
Food Service Assistant Costco Wholesale CorpFood Service AssistantLUBBOCK, TXWashes containers, pans and utensils in 3 compartment sink, power wash sink, or dishwasher. Busses, cleans and sanitizes tables, sweeps and mops floors, empties trash.
Assistant Manager, Service Center - TForce Freight TForce FreightAssistant Manager, Service Center - TForce FreightLubbock, TXFull timeFocuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business. Communicates updated corporate policies and service center work rules with operations management team to ensure employees are aware and understand established processes.
Retail Assistant Store Manager - 2583 Firstcash Holdings IncRetail Assistant Store Manager - 2583Lubbock, TX$2–$8 / hourEligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
Part-Time Nurse Practitioner / Physician Assistant (20 hours per week) Planned Parenthood of Greater TexasPart-Time Nurse Practitioner / Physician Assistant (20 hours per week)Lubbock, TexasPart timeIn the absence of advance practice experience, candidates must have direct patient care experience (in addition to clinical rotation/externship/internship hours) such as a RN, LVN, Medical Assistant, laboratory technician in a supervised clinical setting such as: hospital, ambulatory surgery center, clinic, nursing home or other related medical setting (excluding home care). Master’s degree (or equivalent) and certification in specialty as a Family Nurse Practitioner (FNP), Women’s Health Nurse Practitioner (WHNP), Certified Nurse Midwife (CNM), Primary Care Nurse Practitioner, Adult Gerontology Primary Care Nurse Practitioner (AG PCNP) or Physician Assistant (PA).
Assistant Manager LESLIES POOLMART INCAssistant ManagerLubbock, TX$15–$17 / hourFull timeCollaborate with the General Manager to learn overall expectations and procedures of store operations, sales plans, profit margins, payroll and all controllable expenses. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
NewAssistant in Training The Buckle IncAssistant in TrainingLUBBOCK, TXWhile performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.
Escrow Assistant SnellingEscrow AssistantLubbock, TX60000–70000Previous experience in escrow, title, mortgage, banking, real estate, legal, or administrative support is preferred, but candidates with strong customer service skills and a willingness to learn are encouraged to apply. Snelling Staffing Services is seeking a friendly, detail-oriented Escrow Assistant for one of Lubbock's premier, longest-standing, and most respected title companies .
Assistant Apartment Property Manager - Bookkeeping Experience Required InterSolutionsAssistant Apartment Property Manager - Bookkeeping Experience RequiredLubbock, TXInterSolutions, a premier staffing company in the multifamily industry, is seeking a driven and experienced Assistant Property Manager to support one of our valued clients. As an Assistant Property Manager, you ll play a vital role in supporting the Property Manager and ensuring the smooth day-to-day operations of the community.
Assistant Manager - South Plains Mall, Hollister Abercrombie & FitchAssistant Manager - South Plains Mall, HollisterLubbock, TexasThe company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Assistant Store Manager (Full-time) - Lubbock, TX HibbettAssistant Store Manager (Full-time) - Lubbock, TXLubbock, TexasThe Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
Assistant Manager Jersey Mike's Franchise Systems IncAssistant ManagerLubbock, TXJersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service. Our goal is to serve the highest quality sub sandwich to our customer in a manner that projects a thankful and caring mentality to every person that comes through our door.
Oil Change Assistant Manager - Shop#441 - 1150 Slide Road Driven Brands Holdings IncOil Change Assistant Manager - Shop#441 - 1150 Slide RoadLubbock, TXWe're looking for an Assistant Shop Manager who is career-minded, enjoys working with people, takes pride in doing things the right way, and is ready to help lead a fast-paced team. What We're Looking For: Minimum 6 months' customer service experience in a fast-paced service environment delivering consistent and exceptional customer service experience for every customer.
Leasing & Marketing Assistant - Park East Landmark PropertiesLeasing & Marketing Assistant - Park EastLubbock, TexasThe primary function of the Leasing & Marketing Assistant is assisting in the planning of community events, actively participating in on-and off-campus activities, and providing service to prospective residents to meet specific goals as outlined by the Community Manager. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
Retail Assistant Store Manager - 2582 First Cash, Inc.Retail Assistant Store Manager - 2582Lubbock, TX$2–$8 / hourEligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). • SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
Retail Assistant Store Manager - 2583 First Cash, Inc.Retail Assistant Store Manager - 2583Lubbock, TX$2–$8 / hourEligible employees are provided an additional week (40 hours) of vacation after completing one (1) year of active employment and two (2) weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation grant is adjusted in accordance with state/local municipality requirements). • SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-5) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
Shipley Do-Nuts Driver / Baker Assistant Shipley DonutsShipley Do-Nuts Driver / Baker AssistantLubbock, TexasIn this role, you will mix and cook cake donuts, fancy donuts, and prepare donut icings while maintaining a clean and sanitary workspace. Your responsibilities will include providing timely and cordial food deliveries, ensuring order accuracy, and resolving any issues efficiently to uphold customer loyalty.
Retail Manager & Assistant Manager Red Raider OutfitterRetail Manager & Assistant ManagerLubbock, TXFull timeWe are seeking a dedicated and professional Retail Manager & Assistant Manager to join our team at Red Raider Outfitter, where you can combine your love for Texas Tech with a rewarding career in retail management. Assist customers in finding the perfect Texas Tech merchandise, providing expert advice and product knowledge to enhance the shopping experience.
Student Assistant - 2026-2027 Texas Tech UniversityStudent Assistant - 2026-2027Lubbock, TXWork with University Student Housing professional staff and external stakeholders, including the Coordinator On-Call, Facility Coordinators, Texas Tech Police Department, and Crisis Hotline, to respond to student concerns or incidents within the residence halls. Support departmental initiatives within Residence Life including but not limited to Academic Initiatives, Social Justice Education, Student Intervention, Recruitment &Training, and Summer Conferences.
NewOil Change Assistant Manager - Shop#623 - 319 TX-114 Driven Brands Holdings IncOil Change Assistant Manager - Shop#623 - 319 TX-114Levelland, TX$15–$18 / hourNo matter what your background is, we will provide PAID TRAINING on the Take 5 way to manage a shop location, change oil, replace wiper blades/air filters, fill air in tires, and perform other light maintenance services. Some of our most successful employees are those that joined the team with no experience at all, but many others were once servers, restaurant workers, mechanics, retail employees, landscapers, and other skilled trade workers!
Bus Assistant National Express LLCBus AssistantLubbock, TXTo support the safe and reliable transportation of students by assisting the bus driver with the movement, management and care of students while they are being transported to an assigned destination as well as when they are boarding or leaving the vehicle. Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations.
Associate Medical Assistant Providence St. Joseph HealthAssociate Medical AssistantLubbock, TXCoursework/Training Has completed two years of medical training in the United States Armed Forces Or Minimum one year of work experience in a role similar to a medical assistant that includes the following clinical skills: obtaining vital signs, administering injections, and medication administration. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.
Associate Medical Assistant Providence Health & ServicesAssociate Medical AssistantLubbock, TXRequsition ID: 444355 Company: Providence Jobs Job Category: Patient Care (Non-Acute) Job Function: Clinical Care Job Schedule: Full time Job Shift: Day Career Track: Clinical Support Department: 8002 CARDIO WALTER PAUL STAFF Address: TX Lubbock 2215 Nashville Ave Work Location: Covenant Medical Grp-Nashville Ave Workplace Type: On-site Pay Range: $16.27 - $24.39 Coursework/Training Has completed two years of medical training in the United States Armed Forces Or Minimum one year of work experience in a role similar to a medical assistant that includes the following clinical skills: obtaining vital signs, administering injections, and medication administration Within 30 days of hire: National Provider BLS - American Heart Association.
Registered Dental Assistant Community Dental PartnersRegistered Dental AssistantLubbock, TX$15–$16We are on the lookout for a dynamic Registered Dental Assistant (RDA) who is passionate about creating brighter smiles and making a real difference in our patient's lives. As an RDA at our office, you will: Welcome and prepare patients for dental exams, making them feel at ease.
NewStudent Assistant - Ambassador (Fall 2026 & Spring 2027) Texas Tech UniversityStudent Assistant - Ambassador (Fall 2026 & Spring 2027)Lubbock, TXUniversity Student Housing Ambassadors primary responsibility is to work with the Administration and Business Services Staff in the Welcome Center to assist in greeting guests, answering housing questions both in-person and on the phone, and supporting the recruitment of prospective students by giving housing tours. 920517No5639408910.00.008/11/2026Student Assistant - Ambassador (Fall 2026 & Spring 2027)Texas Tech University A student employed to perform work as assigned by the supervisor.45742BRUp to 25%.
Certified Nursing Assistant (Behavioral Health) Community Health Center of Lubbock IncCertified Nursing Assistant (Behavioral Health)Lubbock, TXThis position helps ensure continuity of care by collaborating with the behavioral health team to coordinate services, address patient needs, and support treatment plans established by the patient's provider. The Certified Nursing Assistant (Behavioral Health) works as a part of the behavioral health team and supports providers in delivering compassionate, patient-centered care.