45814 Automotive Service Advisor Towbin Dodge45814 Automotive Service AdvisorHenderson, NVFull timeThey greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. . We are committed to serving all our customers’ sales and after-sales needs with an extensive network of over 2,500 dealerships nationwide.
60687 Automotive Service Technician - All Levels Jim Marsh Chrysler Jeep60687 Automotive Service Technician - All LevelsLas Vegas, NVFull timeAs part of this growth, we are looking for Automotive Technicians and Auto Mechanics of all experience levels, including those interested in apprenticeships, to join our industry-leading service team. Technical Skills: Ability to diagnose and repair various vehicle systems, including engine, transmission, electrical, steering, suspension, brakes, and AC.
NewAssistant Service Advisor National Indoor RV CentersAssistant Service AdvisorNorth Las Vegas, NVThe successful candidate will work closely with the service team to identify customer needs and provide solutions to any issues that arise. Provide excellent customer service, handle any customer concerns or complaints, and ensure that any issues are addressed promptly and professionally.
43767 Chrysler Certified Automotive Technician Don Davis Chrysler Dodge Jeep Ram El Campo43767 Chrysler Certified Automotive TechnicianLas Vegas, NVFull timeDiagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification. Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
60687 Chrysler Automotive Technician Jim Click Jeep60687 Chrysler Automotive TechnicianLas Vegas, NVFull timeDiagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification. Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
NewInside Solutions Advisor (Cox Business) Cox CommunicationsInside Solutions Advisor (Cox Business)Enterprise, NV$17.40–$26.067 years of experience in a related field, or a high school diploma/GED with 5 years of experience; or an associate degree, bachelor's degree or certification in a related discipline with 3 years of work experience. Here's how you'll make an impact: Engaging with existing customers to renew contracts, identifying new revenue opportunities and upselling solutions like telephony, data, wireless, video and more.
NewAutomotive Service Advisor Chapman Las Vegas Dodge Chrysler JeepAutomotive Service AdvisorLas Vegas, NevadaAs the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery. Chapman Las Vegas Dodge Chrysler Jeep Ram is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service.
NewAutomotive Service Advisor Chapman Volkswagen TucsonAutomotive Service AdvisorLas Vegas, NVAs the primary point of contact throughout the service process, you'll educate customers on their vehicle's maintenance needs, coordinate with technicians and parts associates, and help ensure a positive ownership experience from check-in through vehicle delivery. Chapman Las Vegas Dodge Chrysler Jeep Ram is seeking an experienced Service Advisor to provide exceptional customer service to every customer who brings their vehicle in for service.
Automotive Service Advisor Findlay Mazda HendersonAutomotive Service AdvisorHenderson, NevadaAs the first point of contact with prospective customers, the Service Advisor presents the image and reputation of Findlay Mazda with professionalism and a strong commitment to customer satisfaction. The Automotive Service Advisor at Findlay Mazda Henderson is a full-time, commission-only customer service role that is vital to the success of the dealership.
Automotive Service Advisor/Manager In Training MidasAutomotive Service Advisor/Manager In TrainingHenderson, NevadaAs one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. As a Service Advisor, you won’t just be taking appointments—you’ll be the driving force behind customer satisfaction, team motivation, and shop success.
Automotive Service Advisor Sun Auto Tire and ServiceAutomotive Service AdvisorNorth Las Vegas, Nevada$48,000–$85,000 / yearThe Sales & Service Advisor will be exposed to moderate to loud noises, dust, exhaust fumes, lubricants, petroleum products, vapors, caustic materials, and other hazardous and non-hazardous materials. The Sales & Service Advisor must be able to meet the following physical requirements: Stand up to eight hours per day in the shop and able to walk to gain access to various areas of the building.
Automotive Service Advisor Findlay Kia of Las VegasAutomotive Service AdvisorLas Vegas, NevadaFindlay is one of the largest & fastest growing automotive groups in Southwest U.S. We're seeking top talent to help grow our business and keep up with the high demand in our service drives. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer.
Team Ford Service Advisor Team Ford Las VegasTeam Ford Service AdvisorLas Vegas, NVFull timeAutomotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. Confers with customers about inspection results, recommends solutions, and prepares work orders for needed repairs.
NewService Advisor Friendly FordService AdvisorLas Vegas, NV$65,000–$120,000 / yearAs a Service Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs and expectations are met. Our dedicated and knowledgeable team is committed tomaking each customer's vehicle purchasing and ownership experience a positive one.
Service Advisor Blue Compass RV Las VegasService AdvisorLas Vegas, NevadaWe are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care. APPLY WITH US If you are ready for a rewarding career with competitive salary + commission compensation, excellent benefits, and opportunities to grow, consider joining the Blue Compass RV team.
Service Advisor Meineke Car Care Centers LLCService AdvisorLas Vegas, NV$35,000–$60,000 / yearIn over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road. Whether you're looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Service Advisor Blue Compass RV LLCService AdvisorLas Vegas, NVWe are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care. APPLY WITH US If you are ready for a rewarding career with competitive salary + commission compensation, excellent benefits, and opportunities to grow, consider joining the Blue Compass RV team.
Sales & Service Advisor Big Brand Tire & ServiceSales & Service AdvisorLas Vegas, NVFull timeNow in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth. 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background.
Service Advisor Lithia Motors IncService AdvisorLas Vegas, NVWhat you'll do: As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Service Advisor MeinekeService AdvisorLas Vegas, NevadaIn over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.
Service Advisor - AN Volkswagen Las Vegas AutoNation IncService Advisor - AN Volkswagen Las VegasLas Vegas, NV$5,000–$8,000With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Service Advisor - AutoNation Toyota Las Vegas AutoNationService Advisor - AutoNation Toyota Las VegasLas Vegas, NevadaWith a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
NewService Advisor - AN Honda East Las Vegas AutoNationService Advisor - AN Honda East Las VegasLas Vegas, NV$5,000–$7,000With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Service Advisor - AN Buick GMC Henderson AutoNation IncService Advisor - AN Buick GMC HendersonHenderson, NV$5,000–$7,000 / yearWith a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Service Advisor - Audi Las Vegas AutoNation IncService Advisor - Audi Las VegasLas Vegas, NV$6,000–$8,000With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Sales & Service Advisor Big Brand TireSales & Service AdvisorLas Vegas, NevadaNow in over 10 states and growing fast, we’re serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth. 1–3 years of experience in automotive service sales, retail automotive, and strong customer service + transferable sales background.
Service Advisor Las VegasService AdvisorLas Vegas, NevadaAs a Service Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs and expectations are met. Our dedicated and knowledgeable team is committed to making each customer's vehicle purchasing and ownership experience a positive one.
Service Manager/Advisor Sansone's AutomotiveService Manager/AdvisorHenderson, NV$78,307–$118,954 / yearMust be able to lead and manage a team of automotive service technicians and support staff, fostering a culture of collaboration, excellence, and continuous improvement. Our customers are our top priority, so we want someone who is people oriented, enjoys selling, solving problems, and making people happy.
NewService Advisor - Audi Las Vegas AutoNation Mobile ServiceService Advisor - Audi Las VegasLas Vegas, NV$6,000–$8,000With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
NewService Advisor - AN Honda East Las Vegas AutoNation Mobile ServiceService Advisor - AN Honda East Las VegasLas Vegas, NV$5,000–$7,000With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs.
Sales Advisor IV - Las Vegas and Sparks Service Centers (For Future Consideration) RivianSales Advisor IV - Las Vegas and Sparks Service Centers (For Future Consideration)North Las Vegas, Nevada$36,600–$45,700 / yearFull timeRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Sales Advisor IV - Las Vegas and Sparks Service Centers (For Future Consideration) Rivian Automotive IncSales Advisor IV - Las Vegas and Sparks Service Centers (For Future Consideration)North Las Vegas, NV$36,600–$45,700 / yearRivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.
HVAC Technical Service Advisor Ferguson Enterprises IncHVAC Technical Service AdvisorLas Vegas, NV$4,766.67–$8,008.34Responsibilities: • Provide remote technical support/assistance troubleshooting product installation and service issues via telephone, remote assistance tool, or email • Handle technical calls from contractors, assist contractors as well as work with manufacturers • Design and implement training curriculums for both contractors and internal associates • Participation in technical selling to convert contractors to our brands of equipment • Serve as a subject matter expert for contractors/dealers, while, providing HVAC equipment product support with courteous customer support and service • Stay abreast of current installation and service practices and information • Work with vendors towards resolution of issues • Conducts occasional on-site/job site visits to provide technical support and assistance, as needed • Ride along with Territory Managers on Dealer recruitment calls and present features and benefits to the owners and service departments • Facilitate new equipment installations to ensure the customers have a good experience and feel supported. Qualifications: • Degree from an accredited HVAC school or certificate of completion from HVAC technical courses and 5+ years of hands-on HVAC experience, or equivalent combination of education and related experience, required • Understanding of the installation and service of residential and light commercial HVAC equipment, such as furnace, air conditioning, and residential ductless, is required • HVAC Field service, technical support, or certified trainer experience is preferred • Strong computer proficiency including use of Microsoft applications and virtual meeting tools, required • Ability to build PowerPoint presentations and coordinate, facilitate, and lead in-person and remote training sessions, needed • Ability to effectively multi-task and handle deadlines • A positive attitude, passion, and ambition to succeed • Strong attention to detail and accuracy • Ability to learn quickly.
Truck Service Advisor I TravelCenters of America IncTruck Service Advisor INorth Las Vegas, NVIn this role, you can expect to: • Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded • Have extensive knowledge of the products we sell and the services we provide • Have strong suggestive selling skills to help generate revenue • Ability to influence in a professional manner while displaying high integrity • Write detail and process pay out Work Orders and OTC transactions • Properly write up an ETA (Estimated Time of Arrival) • Secure Purchase Orders • Prepare and communicate quotes to customers • Source parts from outside vendors and coordinate delivery • Prepare end of shift drop and shift report • Understand various payment types • Ensure the cleanliness of service counters, showroom, and customer restrooms • Maintain the safety of both our customers and team members. We require: • High School Diploma or GED • Good verbal and written communication skills • Previous cashier and customer service experience, and experience in repair or parts shop preferred • Presents self in a professional manner to customers, management, and coworkers • Strong suggestive selling skills • Basic computer skills • Ability to work flexible hours, including nights, weekends, and some holidays in interior and exterior conditions • A valid drivers license.
NewService Advisor Camping WorldService AdvisorLas Vegas, NevadaThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keep customers apprised of work progress.
Service Advisor North Las VegasService AdvisorNorth Las Vegas, NevadaFoster a positive and collaborative service department culture by embracing diversity, promoting teamwork and accountability, protecting confidentiality, pursuing ongoing professional development, and contributing to business goals through active project participation and knowledge sharing. Ensure a positive customer experience by welcoming customers, verifying appointments, performing inspections, addressing requests, offering additional services, and maintaining communication on changes or issues.
Service Advisor - Fashion Show Aritzia IncService Advisor - Fashion ShowLas Vegas, NVAccurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience. Along with your team, you will process transactions, manage client services, and uphold exceptional organization at the Service Counter to create memorable moments for clients in the most important area of the store.
(USA) Tire and Battery Service Advisor Walmart Inc(USA) Tire and Battery Service AdvisorLas Vegas, NV$18–$25 / hourBe a Talent Ambassador Being a brand advocate by valuing the members experience in the TBC area and modeling high quality service and products developing influencing and inspiring others for working in a style that is respectful supportive and team oriented understanding the roadblocks and assisting in training team members. Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent.
IRA Customer Service Specialist II, Trust Services Ascensus LLCIRA Customer Service Specialist II, Trust ServicesLas Vegas, NVThe IRA Customer Service Specialist II works with Financial Advisors to set up new IRA plans, assists Employers with submitting payroll contributions, and helps IRA Owners complete and submit applications, distribution requests and web based transactions. The IRA Customer Service Specialist II is also responsible for daily transaction processing including setting up new IRA plans, initiating and or verifying distribution requests, processing payroll contributions, and following up on errors and other issues as they arise.
Customer Service Representative HellosunshinetravelsCustomer Service RepresentativeLas Vegas, NVRemoteIn this role, you will work alongside experienced advisors to support clients throughout their experience by providing exceptional customer service, managing communications, and ensuring all details are handled accurately and efficiently. This is an excellent opportunity for someone who enjoys helping others, staying organized, and working independently in a supportive remote environment.
Customer Service Associate - DinnerClose Shift Raising Cane's USA LLCCustomer Service Associate - DinnerClose ShiftLas Vegas, NVWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renters Insurance, and ID Theft Protection.
Customer Service Associate - Restaurant Image Raising Cane's USA LLCCustomer Service Associate - Restaurant ImageLas Vegas, NVWhether you have previous experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive-thru cashier or any other restaurant or service-oriented role - we have a position for you. Benefits available for hourly Crew: Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renter's Insurance, and ID Theft Protection.
Customer Service Associate | Las Vegas, Nevada RK PartnersCustomer Service Associate | Las Vegas, NevadaLas Vegas, NVAs a Client Service Associate, you will be assisting the advisors in the office ensuring a smooth professional experience for clients. our role will be dynamic, combining administrative expertise, client service, and operational support.
Insurance Agent (Sales, Customer Service) Freeway Insurance Services America LLCInsurance Agent (Sales, Customer Service)Las Vegas, NV$50,000–$80,000 / yearWith more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
Customer Service Representative Jobs in USA, NV, Las Vegas | Rose International Job Rose InternationalCustomer Service Representative Jobs in USA, NV, Las Vegas | Rose International JobLas Vegas, NV$20.25–$20.25 / hourFull timeMidday: Problem Solving + CoordinationContinue handling calls, but more complex issues may come up:Escalations (angry or confused customers)Cases requiring follow-up with internal teamsYou may:Put customers on brief holds to research solutionsMessage internal partners for clarificationDocument detailed notes for tracking Afternoon: Transactions + Follow-UpsProcess service requests that came in via:Online formsPaper requestsHandle callbacks or unresolved casesContinue educating customers on:How to use systems (self-service tools)Policies and procedures Throughout the DayConstant multitasking:Talking to customers + typing + navigating systemsMeasured on:Call handling timeAccuracy of transactionsCustomer satisfactionReceive coaching or feedback from supervisorsAdjust approach based on feedback to improve performance End of DayWrap up any open cases or notesLog out of systems and phone queueSometimes quick team check-ins or updates Overall Feel of the RoleHigh-volume, structured environmentRepetitive core tasks, but different customer scenariosRequires patience, speed, and attention to detailStrong focus on accountability and hitting service goals SPRINT QUESTIONS:Can you walk me through your experience handling high-volume inbound calls and how you manage efficiency while maintaining quality? Typical Day-to-Day: Start of DayLog into phone and internal systems (multiple tools/screens)Review any updates (policy changes, system alerts, team notes)Get ready to take calls—queues are usually already active Morning: High Call VolumeTake back-to-back inbound calls from customersMost calls involve:Moving money between accountsAnswering account or transaction questionsFixing issues (missing transfers, login trouble, etc.)While on the phone, you’re:Verifying customer identityNavigating systems quicklyEntering or processing requests in real time??
Tesla Advisor, Delivery Tesla IncTesla Advisor, DeliveryLas Vegas, NVWork closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience. For roles working in CA, CO, HI, ID, MD, MS, NV, NC, OH, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles.
Sales Advisor GO Car WashSales AdvisorLas Vegas, NevadaAs a Sales Advisor at GO Car Wash, you’ll be more than just the face of our business—you’ll be a key player in driving our success by helping customers care for their cars and selling our car wash memberships. This role combines customer service with a focus on sales, requiring you to engage with customers, understand their needs, and confidently recommend the best solutions.
Tesla Advisor, Sales Tesla IncTesla Advisor, SalesLas Vegas, NVYour role is essential in consistently delivering an educational, immersive, and exciting experience to both current and potential customers, exceeding client expectations from their initial showroom visit to their delivery day experience. For roles working in CA, CO, HI, ID, MD, MS, NV, NC, PA, TN, UT, VA, DC: This role requires you to possess a Motor Vehicle Salesperson License issued by the State Department of Motor Vehicles.
Merrill Advisor Development Program - Financial Advisor: Nevada Market Bank of AmericaMerrill Advisor Development Program - Financial Advisor: Nevada MarketLas Vegas, NevadaEffectively prioritizes sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.
NewSales Advisor GO Car Wash Management CorpSales AdvisorLas Vegas, NVPart timeAs a Sales Advisor at GO Car Wash, you’ll be more than just the face of our business—you’ll be a key player in driving our success by helping customers care for their cars and selling our car wash memberships. This role combines customer service with a focus on sales, requiring you to engage with customers, understand their needs, and confidently recommend the best solutions.