li>Ability to synthesize data from multiple systems and generate actionable insights by identifying patterns, trends, and anomalies that inform customer experience strategies. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes: Health Insurance (with 0 cost options for employee only plans). What We're Looking For: Experience: 7+ years of experience in Business Technology or IT, with at least 3+ years in a leadership/management capacity specifically focused on contact center tech. Vendor Management: Act as the primary technical point of contact for third-party vendors, ensuring our stack (AWS Connect, Genesys, etc.) is optimized and cost-effective. Partner with the documentation team to develop and maintain a world-class Pismo developer portal, including innovative frontend features, backend content management infrastructure, and integrations with other developer-focused products. Success in this role requires fluency in web applications, REST APIs, and internal system integrations, along with the ability to translate complex platform work into clear, outcome‑driven roadmaps that move the business forward. Georgetown, TX30+ days ago Demonstrated success leading proactive customer experience improvements that increased responsiveness, strengthened relationships, and supported revenue growth or margin improvement. You will align Molex Aerospace & Defense Solutions (ADS) resources to customer priorities, translate customer requirements into actionable plans, and ensure commitments are delivered with speed, discipline, and operational rigor. The interview process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and an opportunity to chat with a few of our Customer Experience senior leaders via video call! As one of the fastest growing e-commerce jewelers in the world, we''re searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences. |