Key Responsibilities: • Lead, mentor, and coordinate the Customer Service team to consistently deliver outstanding, brand-aligned customer experiences • Champion clear communication, accountability, and engagement to achieve and exceed customer satisfaction goals • Foster continuous professional growth through coaching, feedback, and skill-building initiatives • Identify opportunities to refine customer service processes and policies, driving operational efficiency and service excellence • Oversee accurate and timely processing of internal and customer orders to ensure seamless execution • Collaborate cross-functionally with corporate and store leadership teams to support smooth, unified operations across the organization • Analyze departmental reports and key performance indicators to identify trends, measure performance, and implement strategic improvements • Contribute to broader store and company initiatives that support our continued growth and success. What We're Looking For: High School Diploma or equivalent required Minimum of 4 years' experience in a customer service role within a retail customer-facing environment A detail-oriented professional with a strong commitment to service excellence Proven leadership ability with a track record of motivating, developing, and empowering teams Strong decision-making and problem-solving skills in fast-paced environments A proactive mindset with a passion for continuous improvement and operational advancement Excellent communication skills with the ability to collaborate across all levels of the organization Proficiency in English (speaking, reading, and writing).