40 Results for

Customer Experience Manager Jobs in Newark, NJ

Jobs

New!

NJ3 days ago

p>At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff!

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty.

Elmhurst, NY30+ days ago

p>Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Yonkers, NY30+ days ago

p>Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

New York, NY29 days ago

p>Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

New!

New York, New York3 days ago

$112,000–$181,000 Per Year

p>Be the company's first Senior CX Manager: decide what great customer experience looks like, build the team to deliver it, and own the people, process, metrics, and escalations as the function scales. AI agents take over complex back-office workflows — navigating government portals, opening state tax accounts, resolving compliance notices, and filing forms — before they ever reach the customer.

Florham Park, NJ30+ days ago

li>Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

The Senior Customer Experience Manager partners with the Head of Client Experience to define and execute the global customer experience (CX) strategy, building on established frameworks and governance.

NY30+ days ago

$1,000–$3,749

Job Description Summary: Summary: The primary responsibility of the Customer Experience Manager is to manage a set of accounts to drive customer satisfaction and reduce churn by proactively renewing and migrating customers to strategic services while managing customer inquiries with a positive problem-solving attitude. Conduct monthly, bi-monthly, or quarterly customer account reviews and develop account plans; assuring compliance with customer needs and expectations; oversight and escalations of installations, billing, and repair tickets within operations departments on behalf of customers.

New York City, NY18 days ago

$71,000–$100,000 Per Year

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Establishes team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation, Mentors, coaches, and develops future leaders by creating pathways for advancement.

New York City, NY15 days ago

$71,000–$100,000 Per Year

New York, NY30+ days ago

Remote

$65,000–$85,000 Per Year

ul>

Communication Craftsmanship: Be the conductor of client interactions, making sure every request is met promptly and cheerfully.

Strategy Crafting: Collaborate on impactful financial strategies that resonate and elevate clients' goals.

Lyndhurst, NJ30+ days ago

p>The Digital Revenue & Customer Experience Manager - Americas is a hands-on, managerial role responsible for defining, scaling, and governing Sika's emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas together we will work on Sika's digital transformation.

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

New York City, New York17 days ago

$112,000–$181,000 Per Year

The platform automates payroll, multi-state compliance, benefits, and IT using AI agents that navigate thousands of government portals and resolve compliance issues before they ever surface to a customer.

A Series A AI-native employee management platform backed by $25M from Sound Ventures, Y Combinator, and the founders of Dropbox, Replit, OpenAI, and Cruise.

New York, NY20 days ago

$95,000–$150,000 Per Year

We are deployed across 1,400+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale. This role requires someone who thrives in a hands-on environment, can manage high-stakes engagements, and fosters team development in a fast-paced, customer-driven organization.

Ramsey, NJ24 days ago

$100,000–$160,000 Per Year
Full-time
Employee

A growing residential services/installation company is seeking a Customer Experience Manager to oversee and improve the end-to-end client journey from project kickoff through final completion. The ideal candidate has experience managing customer relationships across long project timelines involving multiple stakeholders, while also building scalable workflows and performance metrics.

NY30+ days ago

Remote

$100,000–$110,000 Per Year

p>Required Skills:

High School diploma, Associate's or Bachelor's degree, and 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/ Integration, Public Safety Systems Sales, or Public Safety Systems Engineering is required.
Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical and commercial actions remain in strict compliance with US Federal Government Markets Division policies.

Queens Village, NY30+ days ago

As a Customer Service Manager - State Farm Agent Team Member with Don Enga - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

New York City, NY11 days ago

$51,000–$86,500 Per Year

CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

Jamaica, NY30+ days ago

$100,000–$130,000 Per Year

You'll also:

• Collaborate with transverse teams and helpful colleagues, • Work with innovative strategies and detailed plans that provide sustainable world-class customer experiences, • Progress towards enhancing customer satisfaction and operational excellence, • Benefit from our investment in your development, through award-winning learning. You'll play a pivotal role in elevating the customer journey, ensuring a world-class experience for JFK AirTrain passengers by enhancing safety, streamlining service processes, and leading continuous improvement initiatives.

New!

NY4 days ago

$136,800–$152,000 Per Year

p>Day-to-Day Operations - Ensuring Cloud Security Best Practices:

Accelerate the customer's cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations.
Program Transformation:
- Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices.

Iselin, NJ30+ days ago

$20.15–$21.15 Per Hour

p>If you meet these requirements and are interested in being a vital part of our management team, then we are interested in talking to you.

The Customer Service Manager position is one of hourly store management.

East Rutherford, NJ30+ days ago

Primary Responsibility: The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Paramus, NJ25 days ago

Valley Stream, NY11 days ago

p>Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Wayne, NJ30 days ago

p>Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Paramus, NJ30+ days ago

p>Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

Bronx, NY17 days ago

$110,000–$130,000 Per Year

p>The Sales Manager will be responsible for achieving revenue and gross profit objectives, expanding existing customer business, acquiring new accounts, and ensuring exceptional customer service while maintaining alignment with company goals and objectives. This position leads all regional sales activities, develops strategic sales initiatives, manages key customer relationships, and oversees two Regional Sales Managers and their respective sales teams.

New York City, NY19 days ago

$51,000–$86,500 Per Year

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.

New!

NY3 days ago

Remote

$197,300–$394,600 Per Year

Experience level Experienced Professional Job type Full-time Work mode Remote only Employment type Permanent Any Siemens location in United States of America About Siemens Digital Industries Software We are a leading global software company dedicated to computer aided design, 3D modeling and simulation-helping innovative global manufacturers design better products, faster! Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.htmlThe pay range for this position is 197,300 - 394,600 annually with a target incentive of 40% of the base salary.

NY18 days ago

Remote

$95,000–$110,000 Per Year

This player-coach leadership role oversees a Digital Inside Sales representative focused on inbound lead conversion, outbound prospecting, pipeline development, and follow-up on higher-value opportunities, as well as Customer Service team members responsible for customer inquiries, order support, and small quote opportunities.

What You'll Do at Justrite:

Own the inside sales revenue target for assigned digital lead and quote activity, and be accountable for improving lead response, quote conversion, pipeline contribution, customer follow-up, and repeat customer growth through stronger workflows, rep adoption, and digital selling discipline.

New York City, NY30+ days ago

$51,000–$86,500 Per Year

Teaneck, NJ18 days ago

$105,000–$115,000 Per Year

This includes, but is not limited to the management and reconciliation of accounts within the Customer Care and Billing System for NJ operations and additional business units served by the NJ Center; investigation and resolution of misapplied payments; the completion and reconciliation of field service orders; the completion and reconciliation of all system generated 'to do' exceptions; management of the established 'Theft of Service' program; vacant with consumption management; consecutive estimates management; refund processing; reduction of aged receivables; managing the collections process; support of collection activities through contract vendors and miscellaneous charge application. Clear strategies will be collated, communicated, implemented and tracked to address challenges and capture opportunities with a clear focus on innovative solutions and ongoing assessment of technologies available to invigorate and improve key performance indicators.

NJ30+ days ago

This position encompasses a wide range of responsibilities, including but not limited to managing program personnel and support staff, collaborating with Motorola Sales team members, handling pre and post-sale opportunities and proposals, overseeing and managing the program budget and costs, and providing leadership and direction to Engineers, System Managers, Technologists, Cybersecurity Leads, Customer Service Managers, Quality Managers, Safety Managers, and Configuration Management personnel.

The Program Manager also plays a vital role in ensuring adherence to WMATA change management processes, overseeing Project Managers and customer projects, coordinating with administrative personnel, and effectively communicating and coordinating with customers, partners, subcontractors, the WMATA project teams, as well as, internal Motorola personnel and leadership.

New!

Parsippany, NJ1 day ago

$150,000–$180,000 Per Year

Pella is consistently recognized as a great place to work by Newsweek, Forbes and Glassdoor, having most recently been named to America's Greatest Workplaces for Diversity by Newsweek in 2024, as well as Forbes'' 2024 Best Employers for Women and Best-In-State Employer in Iowa.

Develops and maintains an adequate understanding of Pella products, systems and sales processes in order to direct others, identify and maximize opportunities to meet customer needs, and grow the business through daily dispositions with direct reports and/or customers.

New!

West Nyack, NY5 days ago

p>Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling.

This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.

New!

Jersey City, NJ4 days ago

p>You will report to the Customer Experience Manager and work onsite in our Jersey City, NJ headquarters with the ability to travel up to 40% to various Collectors offices and PSA Submission Center locations.

We're looking for a Customer Experience Trainer to join the Collectors team and help our team members deliver the "white-glove" service our valued collectors expect.

NY30 days ago

$80,000–$100,000 Per Year

p>We value individuals who can Think Fast by using operational insights and customer feedback to improve service experiences; Work It Together by building trusted partnerships and cultivating an inclusive, team-oriented culture; and Make the Hard Call by approaching decisions thoughtfully, balancing customer needs, associate wellbeing, and business priorities with fairness and accountability. Success in this role requires the ability to build strong cross-functional relationships, support remote associates effectively, and coordinate across pricing, sales, inventory, transportation, and operations teams to ensure accurate and timely order execution.

NJ30+ days ago

$35–$50 Per Hour

If you're passionate about helping clients look and feel their best, love delivering exceptional customer experience, and have a passion for leading and developing a winning team to reach its full potential, we want to meet you!

We're a locally owned and operated Sport Clips location in Lincoln Park, NJ, and we're looking for a licensed and experienced Salon Manager to join our growing team!

NJ8 days ago

$28–$36 Per Hour

As an Assistant Salon Manager, you will play a crucial role in the daily operations and development of team members (hair stylists) and of our salon as well as assist in creating a positive and welcoming environment for both our clients and our hair stylists team members.

Sport Clips Haircuts of West Caldwell (on Bloomfield Ave.) is now hiring an Assistant Salon Manager to support daily salon operations, lead a high-performing team, and deliver an exceptional client experience.

New!

South Plainfield, NJ2 days ago

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12590

Ward Trucking, LLC

SVCCTRCS

South Plainfield

Full Time

South Plainfield

Administrative Support

$23.00 per hour

JOB TITLE: Customer Service Associate / Clerical Support / OS&D Associate. All linehaul driver envelopes are to include: trailer number, Pro number of one shipment on the trailer, road driver’s name, tractor number, seal number, weight, driving (route) instructions and any hazardous placards that may be required (if applicable).

New!

NY1 day ago

$90,100–$209,500 Per Year

p>Core Focus Areas:

External Digital Journey Communications: Own the strategy and execution of customer-facing digital communication journeys across onboarding, adoption, value realization, renewals, expansion, and executive engagement, with messaging aligned to Gen 2 product experiences and Oracle Health Customer Success priorities.
Cross-Functional Alignment and Governance: Partner across Customer Success, Communications, Digital Journeys, Product, Marketing, Operations, Sales/GTM, Technology, and Consulting/Implementation to align external messaging, manage priorities, and ensure communications are accurate, timely, and scalable.

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Customer Experience Manager Jobs in Newark, NJ

Customer Experience Manager Five Below Inc

Customer Experience Manager (Operations-Queens Center Mall PINK Victoria's Secret & Co

Customer Experience Manager (Operations-Cross County Victoria's Secret & Co

Customer Experience Manager (Operations-125th St Victoria's Secret & Co

Senior Customer Experience Manager David Joseph & Company

Senior Customer Experience Manager (R-19304) Dun & Bradstreet Holdings Inc

Customer Experience Manager Fusion Connect Inc

Sr Customer Service Manager, Airports JFK (New York City, NY, US) American Airlines Mexico

Sr Customer Service Manager, Airports LGA (New York City, NY, US) American Airlines Mexico

Customer Experience Manager - Part Time GFI-Team Ikigai

Digital Revenue & Customer Experience Manager - Americas Sika Corp

Sr. Customer Experience Manager - New York City, NY - $112K-$181K Direct Line Workforce Solutions

Senior Customer Experience Manager RADAR

Customer Experience Manager TemPositions Group Of Companies

Federal Software Customer Service Manager - Remote Motorola Solutions Inc

Customer Service Manager - State Farm Agent Team Member Don Enga - State Farm Agent

Customer Service Manager, Airport Workforce Management (Airport Staffing) (New York City, NY, US) American Airlines Mexico

Customer Service Manager Alstom SA

Senior Customer Experience Manager West Wiz Inc

Customer Service Manager Hobby Lobby Stores Inc

Customer Experience Manager-American Dream VS Victoria's Secret & Co

Customer Experience Manager-Garden State Plaza VS Victoria's Secret & Co

Customer Experience Manager-Green Acres Victoria's Secret & Co

Customer Experience Manager-Willowbrook VS Victoria's Secret & Co

Customer Experience Manager-Garden State Plaza PINK Victoria's Secret & Co

Sales Manager Vertex Global Solutions

Customer Service Manager, Airport Customer Experience Administration (New York City, NY, US) American Airlines Mexico

Enterprise Software Sales Manager - USA Siemens AG

Manager, Pipeline Creation and Digital Sales Performance Justrite Manufacturing Company LLC

Customer Service Manager, Airport Customer Care (New York City, NY, US) American Airlines Mexico

Collections Manager Veolia Environnement SA

Washington Metropolitan Area Transit Authority (WMATA) Program Manager Lead Motorola Solutions Inc

General Manager, NJ/NY Sales Subsidiary Pella Corp

Customer Experience Manager-Palisades Victoria's Secret & Co

Collectors Customer Experience Trainer (Jersey City, NJ) Collectors Holdings, Inc.

Customer Service Manager- B2B Operations Fortune Brands Innovations Inc

Licensed Salon Manager Sport Clips Inc

Licensed Assistant Salon Manager Sport Clips Inc

Service Center Clerical Support-FT Ward Trucking, LLC

Digital Journey Leader Oracle Corp

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