61 Results for

Customer Experience Manager Jobs in Naperville, IL

Jobs

Chicago, IL

$39,920–$50,000 / year

Qualifications for an Entry Level Customer Service Representatives: Ability to build rapport with clients easily. The primary responsibilities for an Entry Level Customer Service Representative are: Maintain records on customer interactions.

30+ days ago

Bolingbrook, IL

$36,400–$50,000 / year

30+ days ago

Arlington Heights, IL

Full time

Required to stand for extended periods of time, required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required. Responsible for customer service experience, donor service, staff productivity, troubleshooting, and proper cash controls with the flexibility to also monitor the production and donation operation as needed.

30+ days ago

Downers Grove, IL

$97,024–$145,536 / year

In this position, you will guide and develop the customer experience team, analyze market trends, support strategic business planning, and collaborate with senior leadership to drive revenue and profitability. Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities.

30+ days ago

Chicago, IL

We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience.

29 days ago

p>As a part of Mark43''s security measures all employees must: Engage in appropriate use of the company''s electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues.

24 days ago

Burbank, IL

Required to stand for extended periods of time, required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required. This role includes managing Softlines, Front of House operations (shopper track, cash office functions), Purchased Goods for Resale (PGFR), merchandising, and seasonal sets.

30+ days ago

Romeoville, IL

Required to stand for extended periods of time, required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess store and donation center operations, travel required. This role includes managing Softlines, Front of House operations (shopper track, cash office functions), Purchased Goods for Resale (PGFR), merchandising, and seasonal sets.

30+ days ago

Evanston, IL

Responsible for customer service experience, donor service, staff productivity, troubleshooting, and proper cash controls with the flexibility to also monitor the production and donation operation as needed.

2 days ago

Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale. Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.

30+ days ago

$76,500–$112,200 / year

LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet. Supporting the CEC in reaching productivity and service level goals for the department through monitoring of various daily reports and department planning including the monitoring of orders, monitoring cut and reschedules processed by CEC, etc.

30+ days ago

Carol Stream, IL

$80,000–$100,000 / year

Tasks (Description of main tasks): Effectively manage and develop a customer-facing and commercially aware attitude within the Customer Relationship Representative team responsible for processing sales orders for equipment, service work and parts; assessing incoming orders for accurate commercial and accounting details, electronic entry of order details, invoice generation and administration, write acknowledgment of orders to the customer and dispatch notification. Develop and publish metrics to track critical performance indicators in each area of the department and ensure the update and publishing of administrative information to the business (To-dos, lead-time tables, stock inventory, Start-up Report, discount analysis).

30+ days ago

Schaumburg, IL

$85,000–$90,000 / year

Due to an internal promotion, they are seeking a Manager of Customer Experience to step into a critical leadership role overseeing call center operations, order entry, and customer-facing support functions. This role is ideal for a strong people leader who thrives in a fast-paced manufacturing environment and enjoys driving operational excellence that directly impacts customer satisfaction and sales performance.

30+ days ago

Wood Dale, IL

This role is responsible for overseeing day-to-day operations of a mid-sized call center environment, developing and coaching a high-performing team, and driving exceptional customer experiences in a complex, engineered-to-order (ETO) manufacturing environment.

nVenia is a packaging machinery manufacturing and service organization widely known to have the widest selection of packaging technology under one roof and is dedicated to providing our distributors and end-users the highest quality product and support.

12 days ago

Mokena, IL

$19–$24 / hour
Part time

p>The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals.

• Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills.

1 day ago

Remote

$100,000–$110,000 / year

p>Required Skills:

High School diploma, Associate's or Bachelor's degree, and 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/ Integration, Public Safety Systems Sales, or Public Safety Systems Engineering is required.
Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical and commercial actions remain in strict compliance with US Federal Government Markets Division policies.

30+ days ago

Westmont, IL

$80,000–$110,000 / year

As a member of management, the Customer Service Manager's role regarding product safety and quality is broad in scope with responsibilities that include communicating Food Defense guidelines to staff and ensuring their usage, reporting safety and quality issues, enacting solutions and implementing pertinent procedures within the department as described in Food Defense Policy. Plan, coordinate and monitor the activities of the customer service team to maintain and enhance customer relationships as well as meet organizational and operational objectives.

25 days ago

Wood Dale, IL

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13538151 ![](embedded:image1.png)**nVenia** **POSITION DESCRIPTION** **POSITION TITLE:** Customer Service Manager **REPORTS TO:** Vice President of Lifecycle Services **LOCATION:** Wood Dale, IL **DEPARTMENT:** Lifecycle Services **POSITION TYPE:** Regular Full-time **DATE:** June 2026 **FLSA STATUS:** ? This role is responsible for overseeing day-to-day operations of a mid-sized call center environment, developing and coaching a high-performing team, and driving exceptional customer experiences in a complex, engineered-to-order (ETO) manufacturing environment.

4 days ago

Carol Stream, IL

$90,000–$153,200 / year

The Customer Service Manager plays a critical role in supporting those priorities by developing high-performing teams, improving service processes, and ensuring timely and accurate communication with customers and internal partners. This role oversees customer service teams, drives operational performance, and ensures a high-quality customer experience aligned with Greif's commitment to service excellence, responsiveness, and long-term customer partnership.

25 days ago

West Chicago, IL

p>Job Overview: The Customer Service Manager is responsible for leading the customer service team to ensure exceptional support for customers while maintaining efficient order management and communication processes. With our corporate headquarters, high-tech research and development facility, and multiple manufacturing locations in North America, FXI has built a culture of innovation and achievement that is recognized by customers, suppliers and peers.

10 days ago

Oakbrook Terrace, IL

$69,000–$90,000 / year

Manage Customer Service team phone activity by regularly monitoring and analyzing calls, understand customer service trends based on phone system and reports, and prepare weekly and monthly phone activity reports for management. The Customer Service Manager holds shared supervisory responsibility and plays a critical role in alleviating call volume pressure during all shifts while ensuring queue balance and service continuity throughout operating hours.

30+ days ago

Chicago, IL

This role serves as the central point of ownership for all customer-facing processes - from issue resolution and lease returns to onboarding, customer outreach, and contract documentation - ensuring a seamless and high-quality experience for every customer. Serve as the primary user and internal champion of the companies CRM platform, Salesforce, identifying and driving process improvements to increase visibility and efficiency across the commercial team.

24 days ago

Bloomingdale, IL

$55,000–$65,000 / year

Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees.

30+ days ago

Westmont, IL

$80,000–$110,000 / year

3 days ago

Schaumburg, IL

n /n /n Location: Masku, FinlandSummary: The Customer Service Manager leads, trains, and manages the Customer Service team to ensure required service, volume, and quality levels are attained. This role handles escalated concerns with professionalism and monitors day-to-day activities to provide outstanding customer service experience to internal and external customers.

19 days ago

Woodridge, IL

The Senior Account Manager will assist with customer service-related questions, problems, issue resolutions as well as serve as an escalation point for the account managers if issues surpass their existing job knowledge. The position will report to the Retail Customer Service Manager and works closely with the Retail Customer Service Manager and Retail Customer Service Supervisor in developing, motivating, and training employees.

29 days ago

Woodridge, IL

Job Purpose: The Customer Service Manager of Retail Logistics will oversee the CSS Supervisor, CSS Lead, CSS Specialist and Customer Service Associates and Tracking / Tracing clerks in the department. Employment-At-Will: It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period.

24 days ago

Warrenville, IL

Remote

$90,000–$100,000 / year

div>

Overview:

Customer Service Manager will provide leadership, management and oversight responsibility for the Customer Service team, and to ensure the highest level of customer service possible.

The principle core competencies required for success in this position include: a customer focus; the ability to analyze and solve problems; leadership and personnel management skills; and an effective understanding and use of technology.

Today

Romeoville, IL

$90,000–$110,000 / year

ASC Engineered Solutions' philosophy on compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Through effective leadership, this role will promote a culture that is consistent with the ASC organization while creating a team of highly engaged customer advocates to deliver a best-in-class customer experience.

30+ days ago

Chicago, IL

Responsible for all aspects of daily order transactions between IPG's Protective Packaging Customers and Operations, for soliciting orders from existing customers, managing truck fill rates, and addressing customer complaints. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world.

15 days ago

Des Plaines, IL

n Ability to encounter and work through a new problem and make a decision for a possible solution by applying knowledge and drawing parallels from previous situations.\n \nADDITIONAL COMMENTS\n \nCERTIFICATES, LICENSES, REGISTRATIONS\n\n None required\n \nPHYSICAL DEMANDS \n \nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Make sales and specification calls independently and with sales representatives on architects, plumbing contractors, engineers, wholesale distributors and showrooms to influence the specification of and sales of Geberit's range of products.\n \nProvide pre- and post-sales support to the aforementioned groups.

30+ days ago

Addison, IL

p>Summary: Under the direction of the Customer Service Manager, the Customer Service Representative will be responding to customer inquiries regarding company products and services, processing customer phone orders, checking availability of stock and shipping dates, quoting prices, filling order to customer specifications and processing sales data via computer, assisting the outside sales team by preparing price quotes and sourcing products. We aspire to be the best solution for the Industrial customers needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

30+ days ago

$97,024–$121,280 / year

Cultivates business plans, marketing and sales programs and budgets based on developments in the marketplace, sales trends, competition, and business opportunities.

14 days ago

$60,000–$80,000 / year

Key responsibilities will include creating positive relationships with our clients, development of new business using our Sales Process and resolving of all customer issues with project service and project management.

Weekly target goals of revenue driving activities: new opportunities found, 1st appointments, customer visits / jobsite visits and close meetings with decision makers.

30+ days ago

Arlington Heights, Illinois

We’re looking for a high-performing Call Center & Sales Manager who can lead, coach, and develop a team that consistently converts opportunities into booked appointments, delivers exceptional customer experiences, and drives company growth. As our Call Center & Sales Manager, you’ll lead the customer service, dispatch, and AI-powered communication systems that help turn every customer call into an opportunity to earn trust, book appointments, and grow the business.

11 days ago

Schaumburg, IL

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. As a Fragrance Counter Manager, you come in energized and ready to inspire your team, wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers.

30+ days ago

Chicago, IL

p>Who You Are:

The ideal candidate for the Delivery Manager role should exhibit a strong combination of professional experience, organizational discipline, and interpersonal strengths to ensure successful client outcomes:

Professional Experience: Requires a minimum of 2-5 years of experience in a customer-facing work environment.
Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work, among other accolades.

30+ days ago

Evergreen Park, IL

$65,000–$85,000

p>Retail Store Manager • Bilingual Store Manager • Sales Manager • Wireless Manager • Telecommunications Manager • Retail Operations Manager • Customer Service Manager • Spanish Speaking Manager • Store Leader • Sales Leadership • Team Development • Retail Sales • Comcast Xfinity • Wireless Sales • Business Development • Performance Management • Customer Experience • Inventory Management • Recruiting • Training • Coaching. This is an opportunity to join one of the fastest-growing telecommunications retailers in the country, with operations across multiple states and continued expansion underway..

10 days ago

Cicero, IL

$65,000–$85,000

10 days ago

Chicago, IL

$65,000–$85,000

10 days ago

Chicago, IL

$65,000–$85,000

10 days ago

Chicago, IL

$65,000–$85,000

10 days ago

Chicago, IL

$65,000–$85,000

10 days ago

Chicago, IL

$65,000–$85,000

10 days ago

Chicago, IL

$65,000–$85,000

10 days ago

Bedford Park, IL

$65,000–$85,000

10 days ago

Oak Lawn, IL

$65,000–$85,000

Retail Store Manager • Bilingual Store Manager • Sales Manager • Wireless Manager • Telecommunications Manager • Retail Operations Manager • Customer Service Manager • Spanish Speaking Manager • Store Leader • Sales Leadership • Team Development • Retail Sales • Comcast Xfinity • Wireless Sales • Business Development • Performance Management • Customer Experience • Inventory Management • Recruiting • Training • Coaching. This is an opportunity to join one of the fastest-growing telecommunications retailers in the country, with operations across multiple states and continued expansion underway.

9 days ago

Glenview, IL

$65,000–$85,000

10 days ago

Evanston, IL

$65,000–$85,000

10 days ago

Chicago, IL

$65,000–$85,000

10 days ago

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Customer Experience Manager Jobs in Naperville, IL

Entry Level Customer Service Representative Genesis Marketing Inc.

Entry Level Customer Service Genesis Marketing Inc.

Customer Experience Manager Goodwill Industries of Southeastern Wisconsin, Inc.

Customer Experience Manager Ryerson Inc.

Customer Experience Manager, gTech Ads Google LLC

Customer Experience Manager - Illinois Mark43 Inc

Customer Experience Manager Goodwill Industries Of Southeastern Wisconsin Inc

Customer Experience Manager - Outlet Goodwill Industries Of Southeastern Wisconsin Inc

Bench Customer Experience Manager Goodwill Industries Of Southeastern Wisconsin Inc

Senior Customer Experience Manager (CXM) - Strategic Maven AGI Inc

Customer Solutions Manager Linde plc

Customer Service Manager Illinois Tool Works Inc

Customer Service Manager Sterling Engineering, Inc.

Customer Service Manager QC Industries, LLC

Mokena--Customer Service Manager Gold Standard Enterprises, Inc

Federal Software Customer Service Manager - Remote Motorola Solutions Inc

Customer Service Manager EDI Staffing

Customer Service Manager nVenia

Customer Service Manager Greif Inc

Customer Service Manager FXI Inc

AVP Customer Service Manager National Specialty Lending Old Second Bancorp Inc

Customer Service Manager American Industrial Transport Inc

CUSTOMER SERVICE MANAGER Compass Group North America

Customer Service Manager CirrusLabs

Customer Service Manager Signode Industrial Group LLC

Senior Customer Account Manager RJW Logistics Group

Retail Customer Service Manager RJW Logistics Group

Customer Service Manager - Remote - West Region Summit School Services

Customer Service Manager- East ASC Engineered Solutions LLC

Customer Sales Support Representative Intertape Polymer Group Inc

Northwest Territory Sales Manager Geberit AG

Customer Service Representative DXP Enterprises Inc

Inside Sales Manager Ryerson Inc.

Account Manager - Engineered Services White Cap Supply Holdings LLC

Call Center Sales Manager S and J Plumbing

Retail Fragrances Sales Counter Manager - Kilian, Woodfield - Full Time Macy's Inc

Delivery Manager Braze Inc

Store Manager BluFox Mobile- Evergreen Park Blufox Mobile

Store Manager Blufox Mobile- Cicero Blufox Mobile

Store Manager Blufox Mobile- Uptown Blufox Mobile

Store Manager Blufox Mobile- Hammond Blufox Mobile

Store Manager Blufox Mobile- Valparaiso Blufox Mobile

Store Manager Blufox Mobile- South Skokie Blufox Mobile

Store Manager Blufox Mobile- Frankfort Blufox Mobile

Store Manager Blufox Mobile- Bourbonnais Blufox Mobile

Store Manager Blufox Mobile- Burbank Blufox Mobile

Store Manager BluFox Mobile- Oak Lawn Blufox Mobile

Store Manager Blufox Mobile- Glenview Blufox Mobile

Store Manager Blufox Mobile- Evanston Blufox Mobile

Store Manager Blufox Mobile- Tinley Park Blufox Mobile

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