· Report customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management, sales and/or consumer relations.
· Coordinate product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.
· Promote a positive and professional representation of the company to each customer.
· May be required to travel.
· May require availability outside of normal business hours.
EDUCATION: Typically requires an Associate's Degree in a related field; however, will consider additional related work experience in lieu of the education requirement.
. Coordinate the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Maintains ability to perform efficiently and effectively using practical and critical thinking skills with follow through on all details, in a fast-paced, customer-focused environment.
· Maintain a current and accurate procedures manual, which details the processing requirements for each assigned account.