University of ConnecticutNewAdministrative Program Manager 2/Shared Services Hub Leader University of ConnecticutAdministrative Program Manager 2/Shared Services Hub LeaderMansfield, CT$100,000–$110,344 / yearFull timeUnder the direction of CLAS Shared Services and the CLAS Shared Services Assistant Director, the incumbent will direct day-to-day administrative and academic support operations, manage intake, prioritization, and workload distribution, advance process improvements and service efficiencies, and serve as a primary liaison among supported departments, CLAS Shared Services, and college stakeholders to ensure responsive, consistent service delivery. Coordinates and/or performs administrative support for the academic portfolio across supported departments, including promotion, tenure, and review; faculty personnel processes; course scheduling; graduate program support; and related academic administrative functions, ensuring timely and accurate service.
JobotNewManager of Client Relations (Nuclear Industry) JobotManager of Client Relations (Nuclear Industry)Agawam, MA$170,000–$230,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. You will represent a full portfolio of engineered products and services, working closely with engineering, manufacturing, and project teams to deliver high impact solutions to clients.
JobotNewTax Manager - Hybrid JobotTax Manager - HybridGlastonbury, CT$90,000–$160,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. The successful candidate will be responsible for managing and overseeing all aspects of tax preparation and review for our clients, including C-Corps, S-Corps, and High-Net Worth Individuals.
Davron LLCNewSales Account Executive / Project Manager Davron LLCSales Account Executive / Project ManagerSpringfield, MAThe Sales Account Executive / Project Manager position in Springfield, MA is an exciting opportunity to join a long-standing, family-oriented commercial signage company with more than 100 years in business and a strong reputation for managing custom sign projects from concept through installation. SALES ACCOUNT EXECUTIVE | PROJECT MANAGER | PROJECT COORDINATOR | CUSTOMER RELATIONS | SIGNAGE | COMMERCIAL SIGNS | PRINTING | CONSTRUCTION | MICROSOFT OFFICE | PERMITTING | CUSTOMER SERVICE | PROJECT MANAGEMENT.
Vaco LLCNewSenior Accounting Manager Vaco LLCSenior Accounting ManagerHartford, CT$120,000–$140,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Prodware SolutionsCustomer Service Representative Prodware SolutionsCustomer Service RepresentativeHartford, CT$20–$24 / hourCollaborate with internal teams, including financial advisors, portfolio managers, and estate planning specialists, to address client needs, resolve issues, and coordinate service delivery. Outstanding client service skills through NPS and its driver indices, compliance, and efficiency metrics, delivering best-in-class experience for all our clients, with a full understanding of the complexity of their concerns.
Hartford HospitalNewAssistant Nurse Manager (RN) - OR CORE Hartford HospitalAssistant Nurse Manager (RN) - OR COREEast Glastonbury, CTThis is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children.
Hartford HospitalNewAssistant Nurse Manager (RN) - Medicine Hartford HospitalAssistant Nurse Manager (RN) - MedicineRocky Hill, CTUses resources effectively and efficiently to achieve the goals and objectives of the work group within established budgets by recommending budget expenditures , monitoring progress, and shifting resources to meet changing need. • Assumes responsibility for self-improvement, in collaboration with superior, by identifying, communicating and seeking resources or instruction/validation to meet own learning needs, and is self-directed in maintaining currency of validations.
AramarkNewRestaurant Manager - The Landing, University of Hartford AramarkRestaurant Manager - The Landing, University of HartfordWest Hartford, CT$75,000–$80,000Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. The Food Service Manager at the University of Hartford is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes.
Hartford HealthCare Corp.NewColleague Health Manager RN Hartford HealthCare Corp.Colleague Health Manager RNWindsor, CTThe healthcare landscape has become highly competitive, with new players and disruptive technology and we are working to expand and create our system’s organizational, leadership, cultural, and talent capabilities to ensure Hartford HealthCare will always be the first choice of the people we serve. The Colleague Health Services Manager (RN) is responsible for leading the successful development and delivery of the customer focused, clinical programs of Colleague Health Services for the Hartford Region of Hartford HealthCare.
Talent ShiftBusiness Process Change Manager Talent ShiftBusiness Process Change ManagerHartford, Connecticut$115–$125 / hourOur community is cultivated by a team of dedicated professionals working to help clients navigate hybrid workforce strategies and connect contract workers with projects they love. Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets.
Medline IndustriesPhysician Office Account Manager Medline IndustriesPhysician Office Account ManagerSpringfield, MAFull timeBachelor’s degree and at least 2 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience OR at least 5 years of quota-based sales experience demonstrating a background in cold calling, commissioned, full-cycle sales experience. We make healthcare run better by solving problems quickly, putting customers and employees first and challenging the status quo, finding new ways to grow our business—and one another.
Vaco LLCNewAccounting Manager Vaco LLCAccounting ManagerHartford, CT$90,000–$100,000Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs.
Hartford HealthCare at HomeNewHospice RN (Registered Nurse, Visiting Nurse, Case Manager) – HomeCare Hartford HealthCare at HomeHospice RN (Registered Nurse, Visiting Nurse, Case Manager) – HomeCareHebron, CTMakes follow-up visits to provide skilled care to assess disease progress and evaluates response to treatment so as to promote peaceful death; provides support to client/family utilizing teaching principles to promote and restore health and prevent disease and disability, as possible; coordinates care with providers. Provides skilled nursing care to hospice clients in their homes or community health settings ensuring the delivery of outcome based, high quality, cost-effective care.
AramarkNewChef Manager, Resident Dining - The University of Hartford AramarkChef Manager, Resident Dining - The University of HartfordWest Hartford, CT$70,000–$80,000BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
US Tsubaki Automotive, LLCManager, Production - MA US Tsubaki Automotive, LLCManager, Production - MAChicopee, MA$110,000–$150,000 / yearCommunicates monthly production requirements and Coordinates production activities with supporting departments, engineering, procurement, maintenance, and quality control activities to obtain optimum production and ulitization of resources, machines and equipement. The Production Manager will be responsible for overseeing the Chicopee location's production processes to ensure all safety, quality, delivery, and cost (efficiency and continuous improvement) objectives are achieved for production.
AramarkNewChef Manager AramarkChef ManagerGroton, CT$65,000–$75,000BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.
Peckham IndustriesNewProject Manager (Construction)(Req #: 1427) Peckham IndustriesProject Manager (Construction)(Req #: 1427)Palmer, MAThrough our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the companys construction operations include paving and road reclamation services, as well as precast/pre-stressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.
System OneSenior Asset Manager - Hospital Setting System OneSenior Asset Manager - Hospital SettingHartford, CT$100,000–$165,000 / yearThis will include directly managing the O&M of the CEP for the campus, working with, and mentoring the owner's staff on the O&M and energy usage of multiple facilities as part of a greater campus effort. Manage the operations and maintenance of the Central Energy Plant (CEP) for a hospital campus, including overseeing subcontractors, operators, and internal service providers.
The Middlesex CorporationNewProject Manager - Heavy Civil The Middlesex CorporationProject Manager - Heavy CivilMiddletown, CTPrepare and review periodic estimates with the owner's representative/Resident Engineer and submit an approved original estimate or pencil sheet copy to the regional office with the appropriate subcontractor quantity split. In addition, Middlesex Asphalt in Central Florida is one of the largest and most productive asphalt plants in the United States with Middlesex Paving earning an equally solid regional presence and reputation.
LESLIES POOLMART INCNewGeneral Manager LESLIES POOLMART INCGeneral ManagerEnfield, CT$42,579.20–$48,579.20 / yearWe operate an integrated ecosystem of 900+ retail locations, backyard service and repair, a robust digital platform, and manufacturing and distribution divisions across 35+ states—enabling consumers to engage with Leslie’s whenever, wherever, and however they prefer to shop. Teamwork – Reaches out to appropriate divisions heads and cooperates with corporate team members to establish an overall collaborative working relationship.
AxelonTerritory Manager AxelonTerritory ManagerHartford, CT$1–$1 / hourProvide an approved fully insured vehicle, the insurance, fuel, and maintenance, and various technological tools necessary to successfully operate an assigned sales territory, including but not limited to designated mobile devices (tablets, iPad, and phones). Present products and services to existing and prospective customers using sample boards, product demo, and the mobile store.
System OneAsset Manager - Hospital Setting System OneAsset Manager - Hospital SettingHartford, CT$70,000–$125,000 / yearThis will include directly managing the O&M of the CEP for the campus, working with, and mentoring the owner's staff on the O&M and energy usage of multiple facilities as part of a greater campus effort. Requirements3-4 years of experience in mechanical construction with a large mechanical subcontractor or MEP design consultant, or management experience in a central plant or facility.
Healthcare Services Group, Inc.NewEnvironmental Services Manager Healthcare Services Group, Inc.Environmental Services ManagerGROTON, CTJoin Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Healthcare Services Group, Inc.NewEnvironmental Services Department Manager Healthcare Services Group, Inc.Environmental Services Department ManagerGROTON, CTJoin Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
Healthcare Services Group, Inc.NewLead Housekpeeing Manager Healthcare Services Group, Inc.Lead Housekpeeing ManagerGROTON, CTJoin Healthcare Services Group (HCSG) as an Account Manager, leading housekeeping, laundry, and floor care teams in a long-term care facility. If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!
CNH IndustrialFinancial Sales Manager CNH IndustrialFinancial Sales ManagerHartford, CT$89,900–$131,825In lieu of degree, 7+ years of experience in field sales, Marketing, Finance or collaboration with dealerships, captive distribution networks or Finance & Insurance sales. 5+ years of experience in Sales, Marketing, Technical Support, or collaboration with dealerships, captive distribution networks or Finance & Insurance sales.
cumberlandfarmsincNewStore Manager cumberlandfarmsincStore ManagerANSONIA, CTDuring supervisory weeks (in between training weeks) Managers In Training work a variety of shifts, alongside team members, putting their leadership training to practice. During official training weeks, Managers In Training work alongside Training Managers, gaining insight and best practices for managing a convenience store location.
Peckham IndustriesNewSafety Manager(Req #: 1426) Peckham IndustriesSafety Manager(Req #: 1426)Westfield, MAThrough our extensive network of hot mix asphalt and ready-mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the companys construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi-level parking structures, specialty buildings, and bridge components.
Cox AutomotiveNewField Sales Representative (Manheim) Cox AutomotiveField Sales Representative (Manheim)Connecticut, CT$64,900–$97,300Client Solutions Executives will travel to their clients' places of business 4-5 days a week to develop relationships, introduce solutions selling, and provide Cox Automotive lead generation through consultation with a focus on transacting in-lane and digitally. Collaborate with team members in multiple departments at various auction locations and other Cox Automotive business units to ensure client service and client experience is constantly improving.
Reineke AgencyRemote Sales Representative Reineke AgencyRemote Sales RepresentativeSpringfield, MARemoteThis is a 1099 independent contractor opportunity that gives you the freedom to build your own business on your schedule, backed by a proven system, hands-on mentorship, and real growth potential. We are currently seeking a Remote Sales Representative who is coachable, motivated, and passionate about helping people make confident financial decisions.
Safe Haven SecurityNewOutside Sales Representative - Paid Weekly - Paid Training Safe Haven SecurityOutside Sales Representative - Paid Weekly - Paid TrainingHartford, CT$70,000–$125,000Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions: Willingness to work outside 90% of the time for extended periods in any season, with potential exposure to inclement weather. Our mission is to provide peace of mind and protection to families across the country, and we achieve this by offering cutting-edge security solutions and exceptional customer service.
Five Below IncCustomer Experience Manager Five Below IncCustomer Experience ManagerBloomfield, CTAt Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
The Michaels Companies IncCustomer Experience Manager The Michaels Companies IncCustomer Experience ManagerAvon, CTPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
The Michaels Companies IncPart Time Customer Experience Manager / Key Holder The Michaels Companies IncPart Time Customer Experience Manager / Key HolderEnfield, CT$18.25–$23.30 / hourPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
The Michaels Companies IncFT Customer Experience Manager The Michaels Companies IncFT Customer Experience ManagerWest Springfield, MAPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early morningsApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Store - WEST SPRINGFIELD, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.
Accenture PlcCustomer Experience & Service Transformation Advisory Manager Accenture PlcCustomer Experience & Service Transformation Advisory ManagerHartford, CTYou understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer service solutions. Lead delivery teams to redesign clients' organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences.
Macy's IncNewManager, Sales and Customer Service Macy's IncManager, Sales and Customer ServiceManchester, CTWhether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues.
StordCustomer Success Manager StordCustomer Success ManagerNorth Haven, ConnecticutStord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
VenteonCustomer Service Manager VenteonCustomer Service ManagerMiddletown, CTIf you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to submit your resume in Microsoft Word format to abarry@venteon.com. The Customer Service Manager is responsible for leading and overseeing customer service operations within the aerospace business, ensuring exceptional support and communication.
CSAA Insurance GroupSenior Manager, Digital Experience Delivery - Remote CSAA Insurance GroupSenior Manager, Digital Experience Delivery - RemoteCTRemote$160,155–$177,950 / yearAlabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 21 more}. The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels (AAA club agency, independent agency, direct, and alternative platforms).
ArbellaBIA - CT Personal Lines Customer Service Manager ArbellaBIA - CT Personal Lines Customer Service ManagerAvon, ConnecticutThis role requires close collaboration with the Director of Customer Service, MA service managers, sales teams, and functional managers to develop and maintain an Agency-wide playbook that drives consistency and supports profitable growth. The Customer Service Manager provides strategic and frontline leadership to Bearingstar's CT Customer Service Department, including direct management of our Agency Team Managers overseeing 35+ Customer Service Professionals across 5 CT locations.
HR & Talent AcquisitionNewSymmetry Partners - Customer Success Manager HR & Talent AcquisitionSymmetry Partners - Customer Success ManagerGlastonbury, CTThe Customer Success Manager provides comprehensive training, partners with clients to develop and refine business strategies and supports customized service and growth plans aligned with each client's goals. This position combines client relationship management, consultative support, and strategic business development, ensuring that RIAs fully leverage the value of our investment offerings and TAMP services through the Axiom platform.
Waste Management IncSenior Manager - Customer Onboarding Waste Management IncSenior Manager - Customer OnboardingWindsor, CT$119,500–$182,000 / yearIn this role, this position is responsible for overseeing and leading the work of multiple operational teams consisting of Launch Manager, Launch Supervisors, Project Services Project Managers and BA responsible for the project management and execution of multiple on ongoing customer implementations, de-implementations, projects and tasks. Provide oversight and direction to multiple operational teams consisting of Launch Manager, Launch Supervisors, Project Services Project Managers and BA responsible for the project management and execution of multiple on ongoing customer implementations, de-implementations, projects and tasks.
The Cigna GroupManager, Account Management and Member Experience - Evernorth Health Services - Remote The Cigna GroupManager, Account Management and Member Experience - Evernorth Health Services - RemoteConnecticut Work at Home, CTRemoteDirect activities of internal Account Managers and influence extended team members as related to client strategic objectives and escalated service issues that improve member experience, client retention, and organizational effectiveness. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
RTXEHRO Customer Service Manager RTXEHRO Customer Service ManagerEast Hartford, ConnecticutAdvanced Degree and 7+ years of Operations, Program Management, Supply Chain, Materials Management, Engineering, Manufacturing, Aerospace, Aftermarket or Aviation Maintenance experience; OR Bachelor’s degree and 10+ relevant industry experience; OR Associate’s degree and 12+ years of relevant industry experience; OR High School diploma or Military / Technical Training and 14+ years of relevant industry experience. The Customer Service Manager will guide the customer service team on tactical decisions regarding customer support, as well as develop the strategy for how EHRO interacts with our customers through new digital tools and methods to ensure EHRO can best support their needs.
Assa Abloy ABSenior Manager, Digital Experience Strategy Assa Abloy ABSenior Manager, Digital Experience StrategyBerlin, CTThe Senior Manager of Digital Experience Strategy leads the vision, roadmap, and delivery of customer‑facing digital experiences across websites, eCommerce web shops, and connected digital tools for our Access & Egress Hardware Group (AEHG). This will include Product Information Management and Digital Asset Management (PIM/DAM), and their integrations with Content Management Systems such as Adobe Experience Manager (CMS/AEM), Enterprise Resource Planning (ERP) platforms, and custom configurators.
KC&E AdventuresNewKC&E Experience Center Manager KC&E AdventuresKC&E Experience Center ManagerHartford, CTOverview KC&E Adventures is looking for a customer-focused, service-driven Experience Center Manager to lead the day-to-day operations of our Connecticut Experience Center, the Southern New England storefront for all KC&E experiences. This individual will be responsible for delivering outstanding in-person customer service, managing daily operations, and ensuring seamless guest experiences through self-guided tours, sales consultations, community events, and hospitality program logistics.
Rocket SoftwareSenior Solution & Customer Marketing Manager Rocket SoftwareSenior Solution & Customer Marketing ManagerHartford, CTRemote$97,500–$131,625 / yearReporting to the Director, Solution & Customer Marketing as part of the Solutions and Customer Marketing team, and working closely with Growth Marketing, Product Management and Sales, you will lead the go-to-market (including messaging, collateral and launches) for a new AI solution that enable IT teams at some of the world’s largest organizations to modernize their infrastructure. + Understand Alternative Solutions to Improve Competitive Position: Actively understand alternative market solutions and accepted approaches that customers may employ to solve their challenges to continuously inform product strategy and tune strategic messaging that feeds campaigns, enablement and customer programing.