li>Ability to synthesize data from multiple systems and generate actionable insights by identifying patterns, trends, and anomalies that inform customer experience strategies. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes: Health Insurance (with 0 cost options for employee only plans). p>Required Skills: High School diploma, Associate's or Bachelor's degree, and 5+ years of successful experience in lifecycle service Account Management, Systems Implementation/ Integration, Public Safety Systems Sales, or Public Safety Systems Engineering is required. Coordinate across all internal stakeholders such as Sales, Engineering, Program Management, Contracting and Finance teams to ensure all technical and commercial actions remain in strict compliance with US Federal Government Markets Division policies.
Liberty Hill, TX30+ days ago As a Customer Service Manager with Brad Morgan State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. li>Customer Insights & Reporting: Maintain and update customer health scores, provide account updates to the executive team, and build reports to inform strategic decision-making. Project Management: Oversee the onboarding of our largest and most strategic accounts, ensuring a seamless and timely process by coordinating with internal technical teams and customer-side stakeholders. Preferred Skills: 5+ years of successful experience with lifecycle sustainment account management OR 5+ years of experience in customer support / customer account management to include Mobile Video, Vehicle Intelligence, or other video solutions. Help manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new releases, customer requests, field change orders, and reconfigurations, and be engaged on all upgrade and execution plans. San Marcos, TX30+ days ago p>Florida Boca Raton Boynton Beach Bradenton Brooksville Cape Coral Clearwater Cocoa Coconut Creek Crestview Davenport Deerfield Beach Delray Beach Destin Doral Estero Fort Myers Ft Walton Beach Gainesville Gulf Breeze Jacksonville Jupiter Lake Mary Lake Worth Lakeland Largo Lutz Melbourne Milton Naples Neptune Beach New Port Richey Ocala Odessa Oldsmar Orange Park Ormond Beach Palm Beach Gardens Palm Harbor Palmetto Bay Parrish Pembroke Pines Pensacola Plant City Pompano Beach Port Charlotte Port Orange Port St Lucie Riverview Royal Palm Beach Sanford Sarasota Satellite Beach St Augustine St Johns St Petersburg Stuart Tallahassee Tampa Viera Wellington Wesley Chapel West Melbourne Winter Garden Winter Haven Winter Springs. Florida Parrish St Augustine Brooksville Satellite Beach West Melbourne Cocoa Port Charlotte Melbourne Winter Garden St Johns Naples Boca Raton Palm Harbor Jacksonville Winter Haven Lutz Ormond Beach Stuart Fort Myers Pembroke Pines Crestview Delray Beach Gainesville Palmetto Bay New Port Richey Cape Coral Largo St Petersburg Destin Orange Park Tampa Jupiter Port Orange Wellington Oldsmar Sanford Lake Worth Clearwater Ft Walton Beach Port St Lucie Coconut Creek Ocala Tallahassee Boynton Beach Estero Palm Beach Gardens Riverview Pompano Beach Deerfield Beach Royal Palm Beach Pensacola Milton Gulf Breeze Viera Sarasota Doral Davenport Neptune Beach Bradenton Odessa Orlando Lakeland Plant City. p>Preferred Qualifications: Possess 5+ years of successful experience with lifecycle sustainment account management OR 5+ years of experience in customer support / customer account management to include Mobile Video, Vehicle Intelligence, or other video solutions. The Video Customer Support Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our video solutions, and directs the appropriate resources to solve complex issues across our customer base.
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