This role might be a good fit if you: • Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology • Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations • Demonstrated customer management skills, strong commitment to customer satisfaction • Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information) • Demonstrated ability to troubleshoot electrical and mechanical problems to the component level • Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Product Service Engineers (Hardware and Applications) • Working knowledge of RIPS, color theory, Microsoft Windows and Linux operating systems and basic networking protocols • Working knowledge of materials and chemicals used in the printing industry highly desirable • In-depth knowledge of personal computers, industrial inkjet printers, large format printers and/or presses and printing applications • Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements • Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001 • Frequently lifting objects up to 70lb • Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components. Our worldwide team members are passionate about driving our customers' business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions.