NewBilingual Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Customer Service Specialist (Spanish)Corvallis, ORThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
NewBilingual Multi-Location Customer Service Specialist (Spanish) Sherwin-WilliamsBilingual Multi-Location Customer Service Specialist (Spanish)Salem, OR$19.50–$19.50The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
NewMental Health Group Specialist Charlie HealthMental Health Group SpecialistHillsboro, ORRemoteFor Professional Counselor Associates and MFT Associates: While these hours may not currently count toward clinical licensure in Oregon, the position offers a premium salary and a stable career path for Master’s-level professionals or QMHPs looking to gain specialized experience in a high-growth clinical environment. As a Mental Health Group Specialist, you will begin making a difference on day one, working alongside a highly skilled therapy team to deliver psychoeducation, enabling meaningful, real-world change for clients.
Peer Support Specialist Lane County GovernmentPeer Support SpecialistMental Health Building, ORLane County Behavioral Health is looking for a skilled Peer Support Specialist (PSS) to join our Aid & Assist Team serving adults with severe and persistent mental illness and who are engaged in the process to determine fitness to participate in their own defense. The ideal candidate is interested in being a part of a multidisciplinary team which includes behavioral health staff who interface frequently with Oregon State Hospital staff, municipal and circuit court staff, psychiatrists and law enforcement personnel.
NewTravel Nurse RN - Pediatric Intensive Care Unit - $1,970 to $2,202 per week in Portland, OR Prime Time HealthcareTravel Nurse RN - Pediatric Intensive Care Unit - $1,970 to $2,202 per week in Portland, ORPortland, OR$1,970.24–$2,202.04Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc. As an integral part of our team, you'll collaborate closely with fellow healthcare professionals, ensuring every patient receives the highest level of care possible.
NewTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $1,914 to $2,139 per week in Portland, OR Prime Time HealthcareTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $1,914 to $2,139 per week in Portland, ORPortland, OR$1,913.52–$2,138.64Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc. As an integral part of our team, you'll collaborate closely with fellow healthcare professionals, ensuring every patient receives the highest level of care possible.
NewTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,034 to $2,273 per week in Portland, OR Prime Time HealthcareTravel Nurse RN - Post-Anesthesia Care Unit (PACU) / Pre-Post Op - $2,034 to $2,273 per week in Portland, ORPortland, OR$2,033.80–$2,273.07Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc. As an integral part of our team, you'll collaborate closely with fellow healthcare professionals, ensuring every patient receives the highest level of care possible.
NewBranch Wholesale Product Specialist Sherwin-WilliamsBranch Wholesale Product SpecialistBend, ORThe Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs.
NewEspecialista en servicio al cliente en tienda Sherwin-WilliamsEspecialista en servicio al cliente en tiendaGresham, OR$18.50–$18.50The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Customer Care Specialist Pye Barker Fire & Safety LLCCustomer Care SpecialistPortland, OR$25–$28 / hourPerform tasks and provide communication regarding installation projects for new and existing clients, including welcome and Wrap-Up emails, collect Account set-up information, communicate updates and timeframes, and process close-out documents. Examples include ordering and delivering cards or fobs, providing parts to job sites, filing, re-evaluating client data, or communicating technology updates to clients.
Customer Care Specialist Umpqua HealthCustomer Care SpecialistRoseburg, ORFull timeThe position plays a key role in enhancing the members’ experience by building positive relationships, advocating for member needs, and supporting access to healthcare services. The Customer Care Specialist is responsible for providing high-quality, empathetic, and accurate support to members by responding to inquiries regarding benefits, eligibility, and general healthcare services.
Customer Care Specialist UMPQUA HEALTHCustomer Care SpecialistRoseburg, ORThe position plays a key role in enhancing the members' experience by building positive relationships, advocating for member needs, and supporting access to healthcare services. The Customer Care Specialist is responsible for providing high-quality, empathetic, and accurate support to members by responding to inquiries regarding benefits, eligibility, and general healthcare services.
Customer Care Specialist - Portland Division Pioneer Metal Finishing JobsCustomer Care Specialist - Portland DivisionTualatin, OregonSuccess requires discipline, attention to detail, comfort managing transactional volume, and the ability to coordinate across operations, scheduling, quality, shipping, and finance to keep orders moving and customers informed. This position serves as the primary operational point of contact for customers once orders are placed, ensuring accurate order processing, proactive communication, and timely resolution of issues that impact customer satisfaction.
Customer Service Specialist Paul Davis RestorationCustomer Service SpecialistHillsboro, OregonWhether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. Built upon principles of customer service and leadership, not only living our company values to be more than just a service provider but to restore communities.
Retail Customer Service Specialist DICK'S Sporting GoodsRetail Customer Service SpecialistOregonPromote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Remote Customer Service Specialist ForgeFitRemote Customer Service SpecialistPortland, OregonRemoteWhether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly. As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond.
Foster Care Licensing Specialist (Client Care Surveyor) State of OregonFoster Care Licensing Specialist (Client Care Surveyor)Salem, OR$5,714–$8,764This position requires comprehensive knowledge of multiple administrative rules governing these settings, including but not limited to Adult Foster Home, Child Foster Home, Professional Behavior Support Services, Direct Nursing Services, and Home and Community-Based Services. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Receptionist/Customer Specialist Ultimate Staffing ServicesReceptionist/Customer SpecialistBeaverton, OR, Oregon$21–$21 / hourStrong Technical Potential: While previous veterinary experience is a plus, our client values candidates from retail, hospitality, or other high-volume service backgrounds who are eager to learn veterinary software and terminology. They are specifically looking for a candidate who brings: Compassionate Service: A genuine love for animals and an empathetic approach to supporting pet owners during both routine visits and emotionally challenging situations.
Customer Service Specialist Sherwin-WilliamsCustomer Service SpecialistMilwaukie, ORWhile you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. This is a full time position The individual selected for this role will be expected to work at Store #708029, located at: 18090 SE McLoughlin Milwaukie OR 97267 The pay is $18.50 per hour Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.
Store Customer Service Specialist Sherwin-Williams CoStore Customer Service SpecialistRedmond, ORThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
Retail Customer Service Specialist Sherwin-Williams CoRetail Customer Service SpecialistPendleton, ORThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Multi-Location Customer Service Specialist Sherwin-Williams CoMulti-Location Customer Service SpecialistOregon City, ORThe wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Senior Care Solutions Specialist HonorSenior Care Solutions SpecialistRemote, ORRemote$24.20–$28.85 / hourSynthesize new customer insights to sales leadership to help drive improvements to positioning of new products, and to improve sales calls and process to best meet the needs of various customer segments. Develop, implement and refine sales playbooks to fit new customer workflows or products: Navigate ambiguous or complex customer situations independently, balancing business goals with empathy and trust-building.
Recurring Care Specialist Float HealthRecurring Care SpecialistPortland, ORRemote$48,000–$50,000Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care. You'll handle high volumes of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift.
Senior Customer Delivery Specialist - West Coast (United States) Magnet Forensics, Inc.Senior Customer Delivery Specialist - West Coast (United States)OR$115,000–$165,000 / yearServing thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. As a Senior Customer Delivery Specialist, you will help guide and mentor the Technical Delivery team and help implement best practices to ensure successful customer adoption and product growth.
Part time Customer Relations Specialist Suburban Propane Partners LPPart time Customer Relations SpecialistMedford, ORHandle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers• Effectively manage customer account data which includes setting up new accounts and maintaining related data. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.
Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL) (LP-04362) LAMPS PLUS, INC.Full-Time Remote Customer Retention Specialist (TX, AZ, NV, OR, FL) (LP-04362)ORRemoteUnder the supervision of the Customer Retention Manager(s), the Remote Customer Retention Specialist acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via phone acting as a liaison to the Processing Department team. Identifying trends on issues that may affect customer satisfaction levels and consistently communicates them to management in measurable terms including employee errors on orders, product misrepresentation, etc.
Animal Care Specialist Petco Animal Supplies, Inc.Animal Care SpecialistTigard, ORWe are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. About Petco: We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it.
NewNursing Practice Specialist - Perinatal Care Oregon Health & Science UniversityNursing Practice Specialist - Perinatal CarePortland, OregonBuilds strong relationships with work environment leadership, privileged and independent privileged staff, patient support services, pharmacy, and supply chain teams. Function/Duties of Position: This role partners with work environment leaders, professional development teams, and interprofessional colleagues to ensure that clinical practice is aligned with regulatory requirements, organizational policies, and current evidence.
Pharma Field Sales - Cardiometabolic Care Specialist I - Ecosystem - Portland East Novo Nordisk ASPharma Field Sales - Cardiometabolic Care Specialist I - Ecosystem - Portland EastPortland, ORInform health system decision makers, influencers and stakeholders… hospital faculty, medical students, residents, interns as well as attending physicians, nurse practitioners and pharmacy personnel about the use of Novo Nordisk's portfolio of products for care of diabetes, including the approved uses and advantages of Novo Nordisk's products and services for their patients. Sell and promote Novo Nordisk's cardiometabolic portfolio and services with a focus on endocrinologists, primary care physicians, institutions, discharge planners and other key personnel who make or influence at the health system's prescribing decisions to include large scale presentations to external customers.
24-Hour Licensing Specialist (Client Care Surveyor - Multiple Positions) State of Oregon24-Hour Licensing Specialist (Client Care Surveyor - Multiple Positions)Salem, OR$5,714–$8,764The Office of Developmental Disabilities Services (ODDS), Licensing Unit, oversees a statewide program responsible for licensing and the quality of care in programs serving individuals with intellectual/developmental disabilities this includes the licensing of adult and child foster homes, and 24-hour residential facilities. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Plant Health Care Specialist Nature's Trees, Inc.Plant Health Care SpecialistHillsboro, OR$22–$30 / hourThe Plant Health Care Team are specialists dedicated to inspecting plant material, identifying problems, and ethically treating or preventing the many problems that trees and shrubs may face. A Degree in Arboriculture, Urban Forestry, Horticulture, Plant Science, Plant Pathology, Environmental Sciences, Landscape Management, Turf-grass, or similar experience preferred.
Student Support Specialist - Long Term Care and Treatment Program - starting the 2026-2027 School Year Linn Benton Lincoln ESDStudent Support Specialist - Long Term Care and Treatment Program - starting the 2026-2027 School YearAlbany, ORLong Term Care & Treatment (LTCT) provides comprehensive PreK–Grade 12 education within day treatment and residential settings, partnering with behavioral health providers and school districts to ensure continuity of instruction and student- centered transitions. The Student Support Specialist plays a critical role in supporting students as they engage in education during residential or treatment placement and as they prepare to transition back to their home districts.
Customer Engagement Specialist PEMCO Mutual Insurance CompanyCustomer Engagement SpecialistOregon, OR$59,700–$72,966 / yearPEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment: Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure. Benefits: Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares.
Customer Care Representative Ultimate Staffing ServicesCustomer Care RepresentativeBeaverton, OR, Oregon$22–$22 / hourThis role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and values building strong relationships. Collaborate with internal teams to improve workflows and enhance customer satisfaction.
Critical Care Nurse - Clinical Solution Specialist (Travel: Pacific Northwest) PhilipsCritical Care Nurse - Clinical Solution Specialist (Travel: Pacific Northwest)Portland, OR$92,000–$147,000 / yearYour role: Serving as a clinical resource to Philips HPM customers, working closely with the field service, sales, and project management organizations throughout a multiphase implementation and go-live process - establishing and maintaining strong working relationships with key internal partners and customers to enable a successful implementation team. Managing the clinical aspects of an implementation to include assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements, planning and delivering equipment and application education, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions.
Customer Support Specialist- Bioinformatics Revvity IncCustomer Support Specialist- BioinformaticsOR$70,000–$80,000 / yearYou will diagnose and resolve issues across next-generation sequencing (NGS) workflows, translate complex concepts into practical guidance, and champion customer needs with cross-functional teams. Your Superpowers in Action: Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions.
Senior Virology Care Specialist, Oregon Invivyd IncSenior Virology Care Specialist, OregonOregon, ORRemote$120,000–$160,000 / yearIn October 2025, the FDA cleared the company's Investigational New Drug (IND) application and provided feedback to advance the company's REVOLUTION clinical program, Invivyd's development program for VYD2311, a vaccine alternative monoclonal antibody being investigated for the prevention of COVID-19. In addition to base pay, this role is eligible for both an annual short-term incentive (e.g., bonus or sales incentive) and an annual long-term incentive (e.g., equity), reflecting our commitment to rewarding strong performance and long-term impact.
Ophthalmology Specialist needed at Animal Care Group of Lake Oswego Southern Veterinary Partners LLCOphthalmology Specialist needed at Animal Care Group of Lake OswegoLake Oswego, ORPerform advanced ophthalmic diagnostics and microsurgical procedures • Manage complex ocular disease cases with confidence • Build trusted client relationships through clear, compassionate communication • Collaborate with a team that values preparation, teamwork, and excellence. Youll have: • A highly trained, prepared technical team • Strong internal referral base (GP and Urgent Care) • Access to cross-disciplinary specialty consultation • Clinical autonomy with meaningful operational support.
Behavioral Health Specialist II - Adult Outpatient Integrated Care Deschutes CountyBehavioral Health Specialist II - Adult Outpatient Integrated CareBend, OR$6,004.15–$8,448.45Behavioral Health Specialist II, Licensed: Candidates must not be excluded (or Opt-out) from participation in the federal health care programs (Medicaid, Medicare and other federally funded programs that provide health benefits); AND must not be excluded from participating in federal procurement (Federal Acquisition Regulation) and non-procurement activities (Executive Order No. 12549). Masters degree in Psychology, Social Work, Recreational Therapy, Music Therapy, Art Therapy or a behavioral science field; AND one (1) year of experience in the behavioral health field; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job.
Sr Customer Experience Specialist- Salem, OR Honeywell International IncSr Customer Experience Specialist- Salem, ORSalem, ORAs a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets.
Nursing Practice Specialist Perinatal Care Oregon Health & Science UniversityNursing Practice Specialist Perinatal CarePortland, ORMasters Degree in Nursing or current enrollment in a Masters Degree in Nursing• 3-years experience as a registered nurse in a related clinical area of Practice or Focus• Quality Management• Data Literacy • RN Scope of Practice• EBP Models• Nursing Sensitive Indicators • Unencumbered RN License• Basic Life Support (BLS) from the American Heart Association (AHA)• Nursing Professional Certification. Collaborative PartnershipsBuilds strong relationships with work environment leadership, privileged and independent privileged staff, patient support services, pharmacy, and supply chain teams.
Customer Service Specialist - On-site Major Tool & Machine, IncCustomer Service Specialist - On-siteTualatin, OR$25–$28 / hourJob Summary: The Customer Service Representative serves as the primary point of contact for customers, addressing inquiries and resolving complaints to ensure a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a service-oriented mindset to effectively assist customers across multiple channels.
Customer Service Specialist - New Hire Bonus! SurfacePrepCustomer Service Specialist - New Hire Bonus!Canby, OROur team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications - including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality. Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.
Customer Service Specialist Lee Hecht HarrisonCustomer Service SpecialistTigard, OR$21–$23 / hourAvailable paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Customer Service Specialist - FT Bay Area HospitalCustomer Service Specialist - FTBay Area Hospital, ORCurrent Bay Area Hospital Employee: If you are a current Bay Area Hospital employee, please apply through the Workday internal career site. The Customer Service Specialist is the primary liaison between callers, walk-ins and the hospital billing department.
Customer Service Specialist Pace Heating & AirCustomer Service SpecialistCorvallis, OR$24–$29 / hourFrom the homeowner whose furnace went out on a cold morning to the commercial building manager managing a service contract, our customers depend on us to show up and do the job right. Has used a CRM/ ERP or service software like Acowin, ServiceTitan, FieldEdge, or comparable field service software.
Customer Service Specialist, Inventory Planner DSV Road Transport IncCustomer Service Specialist, Inventory PlannerHillsboro, OR$46,500–$63,000 / yearWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. Perform inventory planning activities including material stocking level and consumption analysis and generation of purchase requisitions to ensure all required materials are available to support operations.
Customer Service Specialist Pace Heating & Air IncCustomer Service SpecialistCorvallis, OR$24–$29 / hourFrom the homeowner whose furnace went out on a cold morning to the commercial building manager managing a service contract, our customers depend on us to show up and do the job right. Has used a CRM/ ERP or service software like Acowin, ServiceTitan, FieldEdge, or comparable field service software.
NewCustomer Service Representative Tailored ManagementCustomer Service RepresentativeGrants Pass, OR$16.23–$16.23 / hourCollaborate with team members and other company departments to ensure overall customer and product satisfaction Goals: Quality Assurance – 90% Rating on calls/emails/chat interactions. Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns.