1,761 Results for

Customer Care Manager Jobs in Troy, MI

Jobs

Dearborn, MI

The Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs. In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.

8 days ago

Ann Arbor, MI

$95,000–$125,000 / year

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role focuses on building strong provider relationships, generating qualified new patient starts, and serving as a trusted liaison between physicians, clinical stakeholders, and our infusion care teams.

8 days ago

Dearborn, MI

At Percepta, we:

8 days ago

Dearborn, MI

p style="margin:0in 0in 7.5pt 0.25in;text-indent:-0.25in">· Maneuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including:

· Utilizing available resources to accurately respond to customer inquiries through appropriate channels.

· Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.

8 days ago

Burton, MI

$60,522–$129,615

Manage transitions of care episodes for patients on their panel, including timely completion of structured clinical assessments to identify post-discharge needs, medication reconciliation on behalf of the PCP, and addressal of identified needs directly or via collaboration with other team members. In partnership with the primary care provider, (PCP), the RN, Case Manager is the lead for care management activities, drives care coordination and collaborates with interdisciplinary teams to ensure care continuity for complex patients.

4 days ago

Dearborn, MI

Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

30+ days ago

Pontiac, MI

$116,350–$210,325

April 1, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

8 days ago

Rochester Hills, MI

Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.

1 day ago

Flint, MI

$245,000–$283,000 / year

The purpose of a Primary Care Physician at Oak Street Health is to provide equitable and effective value-based healthcare to local Medicare patient populations at our innovative network of neighborhood primary care centers. Our Primary Care Physicians operate at a single medical center supported by large care teams so our providers can focus on delivering a better quality of care, rather than a volume of services.

1 day ago

Pontiac, MI

Through strong communication and company support, the Area Manager will focus on five key areas: Leadership – Demonstrate leadership and retaining the right people to support the growth of our account. The Area Manager oversees a team executing a high level of customer care for key accounts and will drive the Leadership Engagement Growth & Safety (LEGS) strategy of the Company.

1 day ago

southfield, MI

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.

30+ days ago

$98,614–$167,644 / year

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. This role involves direct interaction and coordination across local energy efficiency program implementation teams, the customer care services organization, subcontractors, and client representatives to ensure program goals and client expectations are met or exceeded.

23 days ago

Remote

$89,300–$171,600 / year

Who You Are Bachelor's degree or 8 years of equivalent experience required and 4+ years retirement industry experience Must become an associated person of Principal Securities, Inc Qualified Plan knowledge and unbundled experience strongly preferred (Defined Benefit, Defined Contribution) Excellent demonstrated leadership, negotiation, presentation, organizational, and problem-solving skills required, as well as outstanding interpersonal, analytical, and oral and written communication skills Must be assertive and entrepreneurial Travel required - 25 - 50% (including day and overnight stays combined, and dependent on the territory) Licensing will be required based on state/federal laws and/or company policy in accordance with current licensing policy. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you'll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household.

27 days ago

South Lyon, Michigan

This role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support. Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary).

3 days ago

Commerce Township, MI

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.

30+ days ago

Plymouth, Michigan

3 days ago

Commerce, Michigan

Accountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).

30+ days ago

KNOWLEDGE, SKILLS, AND ABILITIES: Must demonstrate excellent interpersonal skills and team-building skills; Must have excellent decision-making skills, and attention to detail is imperative; Professional written, verbal and listening communication skills; Excellent computer skills including expert knowledge of Microsoft Office suite including Excel and Outlook; Database management proficiency required; data entry skills required; High functioning stress management, time management, and critical thinking skills are necessary for success in this role; Federally Qualified Health Center experience preferred, but not required. GENERAL DESCRIPTION: The Connection 2 Care (C2C) Program Manager oversees the outreach, counseling, navigational, and case management services to recently released prisoners including those affected by chronic diseases, substance use (SU) and/or mental health issues who present at or are referred to the Connection 2 Care Program (C2C) at MyCare Health Center.

15 days ago

Novi, MI

Hexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle. The selected candidate will be responsible for leading complex industrial projects, ensuring compliance with scope, schedule, cost, and quality, and acting as a key point of contact for both customers and internal teams.

15 days ago

Royal Oak, MI

The ideal candidate will have 6-10 years of experience in customer success, a strong healthcare background, and the ability to travel for quarterly meetings across the U.S. If you are tech-savvy, data-driven, and passionate about enhancing customer experiences, we encourage you to apply. Your responsibilities will include developing strategies for account acquisition and growth, troubleshooting customer issues, and tracking key performance metrics to drive continuous improvement.

30+ days ago

Canton, MI

30+ days ago

Flint, MI

23 days ago

Roseville, MI

30+ days ago

Dearborn, MI

$115,500–$218,100 / year

You will leverage your business expertise to connect with end users to understand their needs; define solutions and deployment; identify setbacks and roadblocks within initiatives and generate solutions for resolving them quickly. Create new Omnichannel experiences with defining experiences and supporting deployment of Chatbots, Co-Browse, Screen Share, and Artificial Intelligence applications.

14 days ago

Remote

$61,875–$103,125 / year

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

30+ days ago

Detroit, MI

$165,000–$215,000 / year

Optimize resource utilization by setting and monitoring sales performance targets, budgets, and managing Sales Force Management Systems and KPIs in order to continuously meet/exceed district sales performance. This includes hiring, training and deploying a motivated team with strong customer account management, product, and disease state knowledge who are responsible for generating sales and demand within his/her sales district.

30+ days ago

Dearborn, MI

li>Experience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit only), or A minimum of 2 years' experience, prior to licensure with Carelon Behavioral Health Options Clinical Operations Unit functioning as a Clinical Support Specialist with required licensure activities supervised by the Clinical Manager or Clinical Director. Evaluates clinical appropriateness of treatment using professional knowledge within Carelon Behavioral Health Options clinical and work site guidelines and renders certification decisions or seeks consultations for non-certification decisions.

26 days ago

Detroit, MI

The Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level.

13 days ago

Southfield, MI

Just some of the many benefits we offer include: • Flexible work arrangements whenever possible • Highly competitive retirement savings plan with company match and investment options • Well-being programs that include comprehensive mental health support for you and your household, family members • Family forming benefits, fertility, adoption, and surrogacy reimbursement, maternity, parental leave, and more • Back-up child and elder care with discount programs for families of all ages and stages • Mentoring and career development opportunities that allow you to share, learn, and thrive • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities • Employee crisis support for when the unexpected happens • Access to our BASF wine cellar, employee discounts, and much more. Experience must include the following: • Overseeing application processes, including presets, application fluid, shaping, air RPMs, distances, and paths application • Providing solutions to paint production problems • Supervising production lines to ensure product quality • Launching of workability, colors, new materials • Evaluating and analyzing color vs.

30+ days ago

Detroit, MI

Provides professional discharge planning services through assessments, and coordination of post hospital care needs to patients and their families; providing them with resources and choices to effectively link them to the needed level of emotional, medical and spiritual care. Assesses patient and family needs for support and community service needs (Meals on Wheels, Sitters, etc.); educates and refers them to community resources, access to services, arrange for appointments and establishes rapport with other agencies.

30+ days ago

Rochester Hills, MI

30+ days ago

Detroit, MI

8 days ago

Southfield, MI

strong>Role Overview: The Senior Community Care Manager supports members in community-based care coordination and case management programs while collaborating across the Medical Management department to ensure alignment with organizational initiatives and strategic goals. + Serve as a subject matter expert and supports leadership with operational activities, including training, mentoring, workflow coordination, referral review, and case assignment.

3 days ago

Remote

$71,100–$97,800 / year

p>The Field Care Manager Nurse 2 assesses and evaluates members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.

Focuses on supporting members and/or caregivers using an interdisciplinary approach to access social, housing, educational, and other services-regardless of funding source-to meet identified needs.

30+ days ago

Detroit, MI

$145,000–$165,000 / year

Bausch + Lomb is seeking a high performing Regional Sales Manager to lead a team of 9-10 Vision Territory Managers (VTM) selling to both independent and retail affiliated Eye Care Practitioners (ECP) in the New England region, with a relentless focus on driving revenue growth by way of exceptional sales execution, personnel development through coaching, and strengthening customer partnerships. 3+ years of healthcare sales management experience in addition to 7+ years of healthcare and/or B2B sales experience (eye health industry preferred) is required, along with a documented track record of success (attainment to goals, awards, formal recognition) in those roles.

30+ days ago

Detroit, Michigan

Experience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a home care setting. We are seeking a detail-oriented and organized Care Manager to conduct home visits, train, and support our caregivers, ensuring they can meet their loved ones’ needs.

30+ days ago

Ann Arbor, Michigan

Assists patients who are at risk for developing chronic conditions to minimize these risks by providing self-management support and patient education; Empowers patients to manage their health Provides targeted interventions to avoid hospitalization and emergency room visits; in specialtypopulation the care manager ensures proper triaging of the patient and appropriate delivery of care in accordance with established protocols. Coordinates the care and services of selected member populations across the continuum of care, promotes effective utilization and monitoring of health care resources, and assumes a collaborative role with all members of the healthcare team to achieve optimal clinical and resources outcomes.

6 days ago

Southfield, Michigan

p>Working closely with waiver members, caregivers, and other stakeholders in the business, the Care Manager’s goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.

At FreedomCare, base pay is one part of our total compensation package and is determined within a range.

16 days ago

Rochester, MI

$100,000–$150,000 / year

For more information, please visit us at www.axsome.com and follow us on LinkedIn and X. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer's disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States.

24 days ago

Detroit, MI

$100,000–$150,000 / year

For more information, please visit us at www.axsome.com and follow us on LinkedIn and X. Our industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States.

24 days ago

$21.10–$36.78 / hour

p>As an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health.

5 days ago

$65,000–$116,747.20 / year

Focus on development, performance, and growth of the Revenue Cycle Team ·Other duties and responsibilities as assigned Education Level Bachelor''s - Equivalent experience will be considered in lieu of a degree Experience Level Minimum of 5 years of experience, including at least 3 years in a management role Licenses and Certifications Not Specified Skills Not Specified Physical Demands •Sitting •Standing •Extended Computer Usage •Walking Work Environment •Well-lit •Remote •Noise Level -Quite •Climate ControlledFor this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

30+ days ago

Detroit, MI

Must possess the following personal qualities: Self-directed; Flexible and Committed to the Team Concept; Demonstrate Teamwork; Initiative, and Willingness to Learn; Be Open to New Learning Experiences, Accepts and Respects Diversity without Judgment; Demonstrates Customer Service Values. The Assistant Clinical Manager is to assist in the development, implementation, and monitoring of budgets, quality improvement programs, staffing levels, goals, objectives, regulatory compliance, and policies within the department.

9 days ago

Rochester Hills, MI

PetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.

12 days ago

Capac, MI

With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. The Truck Care General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted truck care facility.

30+ days ago

Capac, MI

With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City.

30+ days ago

Auburn Hills, MI

p>The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans.

Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot).

30+ days ago

Auburn Hills, MI

Build and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.

30+ days ago

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Customer Care Manager Jobs in Troy, MI

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Registered Nurse - Case Manager - Burton Michigan Oak Street Health

Pro Sales Customer Care Representative TTEC

Manager of Transmission Line Engineering Leidos

Retail Operations Manager PetSmart

Primary Care Physician Oak Street Health

Janitorial Area Manager- Detroit Scioto Services

Customer Care Manager - State Farm Agent Team Member george almaliky - State Farm Agent

Program Manager, Customer Care Services ICF International Inc

Relationship Manager - TPA Customer Care (Retirement Solutions) - Michigan Principal Financial Group Inc

Client Care Manager - Scheduling & Care Coordination BrightStar Care

Customer Service Manager The Michaels Companies Inc

Client Care Manager & Scheduling Coordinator BrightStar Care

Customer Service Dept Mgr - Commerce MI Meijer

Connection 2 Care (C2C) Program Manager MyCare Health Center

Junior Project Manager, Customer Support Hexagon AB

Account Manager - Customer Success SCIOMETRIX INC

PT Customer Experience Manager The Michaels Companies Inc

Part Time Customer Experience Manager The Michaels Companies Inc

Customer Experience Manager The Michaels Companies Inc

Global Customer Relationship Center, Digital Experience Manager Ford Motor Co

Care Manager, LTC Manulife Financial Corp

District Manager (DM) - Primary Care - Ohio Valley Shionogi & Co Ltd

Clinical Care Manager II (Union) - Michigan Licensed Elevance Health Inc

Manager Patient Services - Neonatal Intensive Care Unit (NICU) DMC Sinai-Grace Hospital

Customer Site Service Manager BASF SE

Social Work Care Manager McLaren Health Care Corp

Department Manager--Customer Experience Manager The Michaels Companies Inc

Manager Patient Services - Neonatal Intensive Care Unit (NICU) Tenet Healthcare Corp

Senior Community Care Manager AmeriHealth Caritas

RN Field Care Manager Nurse Humana Inc

Manager, Regional Sales, Vision Care - Great Lakes Region Bausch & Lomb Inc

Care Manager - Registered Nurse Entyre

Care Manager I Trinity Health

Care Manager (Southfield MI / Field Based) FreedomCare

Specialty Account Manager, Long Term Care (Rochester, MI) Axsome Therapeutics

Specialty Account Manager, Long Term Care (Detroit, MI) Axsome Therapeutics

Care Manager Specialist CVS Health Corp

Customer Partner Manager R1 RCM Inc

Assistant Clinical Manager - Family Centered Maternity Care- FT - BSN required with 2 years Postpartum exp Henry Ford Hospital

Assistant Store Manager - Customer Experience PetSmart LLC

General Manager - Truck Care Love's Travel Stops & Country Stores

General Manager - Truck Care (Capac, MI, US, 48014) Love's Travel Stops & Country Stores Inc

Customer Experience Program Manager Stellantis NV

Manager, Voice of the Customer and Performance Analytics Stellantis NV

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