Customer Care Representative I Marketing TTECCustomer Care Representative I MarketingDearborn, MIThe Marketing and Vehicle Ordering Processing Center (VOPC) program is a division of the Marketing and Communications Center (MCC), which is the primary contact center for North America Ford and Lincoln Mercury dealers on Contest and Incentive Programs. In addition, The Vehicle Order Processing Center (VOPC) provides support to all North American Ford and Lincoln dealers on all of their retail vehicle ordering, scheduling and shipping needs.
NewAccount Manager – Specialty Pharmacy (Infusion Therapies) JobotAccount Manager – Specialty Pharmacy (Infusion Therapies)Ann Arbor, MI$95,000–$125,000 / yearInformation collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. This role focuses on building strong provider relationships, generating qualified new patient starts, and serving as a trusted liaison between physicians, clinical stakeholders, and our infusion care teams.
Customer Care Representative TTECCustomer Care RepresentativeDearborn, MIManeuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: o Utilizing available resources to accurately respond to customer inquiries through appropriate channels. · Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
French Bilingual Customer Care Representative (Hybrid in Dearborn) TTECFrench Bilingual Customer Care Representative (Hybrid in Dearborn)Dearborn, MIManeuver effortlessly through various digital and voice communication channels (phone, chat, and email) to provide the customer with prompt, courteous, and accurate information including: · Utilizing available resources to accurately respond to customer inquiries through appropriate channels. · Achieve ‘world-class’ service with each member where ‘world-class’ is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional while educating the customer on client products and services.
NewClinical Nutrition Manager HHSClinical Nutrition ManagerAnn Arbor, MIFounded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
NewSales Manager Rolls RoyceSales ManagerNovi, MI$103,576–$168,311 / yearBachelor's degree in Engineering or Business Management and 3 years of applicable experience in support, sales or parts-marketing within after-sales; or 6 years of experience in support, sales or parts marketing within after sales. Manage after sales business opportunities for Direct End Customers and Distributors/Dealers supporting the Stationary Business Unit, specific to Natural Gas Power Generation.
NewPrimary Care Physician Oak Street HealthPrimary Care PhysicianDetroit, MI$174,070–$374,920The purpose of a Primary Care Physician at Oak Street Health is to provide equitable and effective value-based healthcare to local Medicare patient populations at our innovative network of neighborhood primary care centers. Our Primary Care Physicians operate at a single medical center supported by large care teams so our providers can focus on delivering a better quality of care, rather than a volume of services.
Pro Sales Customer Care Representative TTECPro Sales Customer Care RepresentativeDearborn, MIAbility to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate information including: Accurately respond to customer inquiries. As a Pro Sales Customer Care Representative in Dearborn, MI, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
NewManager, Store Hollywood FeedManager, StoreGrosse Pointe Woods, MI$22–$30 / hourJob SummaryThe Store Manager reports to the Regional Manager and will oversee the retail location, employees and community engagement activities to enhance both business performance and customer satisfaction, always following Hollywood Feed's first policy: “Do what is right by the customer.” Maintains and motivates a positive sales team that will increase sales and ensure efficiency through communication, incentives, and empowering your employees to take responsibility for their job and the store's goals.
NewManager of Transmission Line Engineering LeidosManager of Transmission Line EngineeringWalled Lake, MI$116,350–$210,325Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities, and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. The successful candidate will serve as a Supervisor and Engineering Lead on high voltage electric transmission line design projects of overhead and underground systems for some of the largest utilities in the country as well as regional utilities.
NewCommercial Property Manager NorthPoint Development LLCCommercial Property ManagerDetroit, MICollaborate with the Lease Concierge team to provide new tenants with an Onboarding Resource Guide regarding emergency contacts, Vendor contacts, insurance requirements, rent collection procedures, and maintenance request procedures. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
NewManager in Training (MIT) Belle TireManager in Training (MIT)Taylor, MI$70,000–$90,000 / yearWorking closely with a Store Manager mentor, you will learn to lead teams, drive sales, manage operations, and deliver premium customer service. We live by a shared set of values: Customer Satisfaction is the Bottom Line, we always Do the Right Thing, we Set the Tone with a positive attitude, we believe We Are They - there is no "us" and "them" here, and we Walk the Walk by following through on our commitments.
NewTravel Nurse RN - Dialysis - $2,322 per week in Livonia, MI TravelNurseSourceTravel Nurse RN - Dialysis - $2,322 per week in Livonia, MILivonia, MI$2,322–$2,322Job Title: Registered Nurse - Dialysis Profession: Registered Nurse Specialty: Dialysis Duration: 13 weeks Shift: TBD Hours per Shift: 10 Experience: Minimum 2 years in Dialysis License: Current RN licensure in the applicable state Certifications: CPR and any other relevant certifications Must-Have: Excellent computer skills Patient assessment Psychosocial assessment Case management Blood drawing Description: Reports to the Nurse Manager/Coordinator of the Dialysis program. Implements nursing actions and medical orders to meet complex needs of patients and significant others, taking into account their age-specific psychosocial and educational needs.
NewAutomotive Retail Sales Associate Belle TireAutomotive Retail Sales AssociateBrighton, MI$50,000–$65,000 / yearFast-paced workshop setting with physical demands, including extended standing, lifting up to 75 pounds, and exposure to moderate noise, temperature changes, and shop conditions. We live by a shared set of values: Customer Satisfaction is the Bottom Line, we always Do the Right Thing, we Set the Tone with a positive attitude, we believe We Are They - there is no "us" and "them" here, and we Walk the Walk by following through on our commitments.
Customer Care Manager - State Farm Agent Team Member george almaliky - State Farm AgentCustomer Care Manager - State Farm Agent Team Membersouthfield, MISeeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference.
NewCustomer Care Manager / Scheduling Coordinator BrightStar CareCustomer Care Manager / Scheduling CoordinatorAnn Arbor, MichiganThis role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support. Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary).
NewClient Care Manager - Scheduling & Care Coordination BrightStar CareClient Care Manager - Scheduling & Care CoordinationSouth Lyon, MichiganThis role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support. Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary).
Customer Service Dept Mgr - Commerce MI MeijerCustomer Service Dept Mgr - Commerce MICommerce, MichiganAccountability for area operations and financial results by overseeing the execution of corporate plans to ensure all services and products are effectively managed in order to maximize sales and productivity ultimately owning budget line items in the P&L. Direct Leads and Team Leaders, while ultimately being accountable for area operations and financials (shrink, productivity, safety, scheduling & forecasting staffing needs, and team member and customer conflict resolution).
Customer Service Manager The Michaels Companies IncCustomer Service ManagerCommerce Township, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Account Manager - Customer Success SCIOMETRIX INCAccount Manager - Customer SuccessRoyal Oak, MIThe ideal candidate will have 6-10 years of experience in customer success, a strong healthcare background, and the ability to travel for quarterly meetings across the U.S. If you are tech-savvy, data-driven, and passionate about enhancing customer experiences, we encourage you to apply. Your responsibilities will include developing strategies for account acquisition and growth, troubleshooting customer issues, and tracking key performance metrics to drive continuous improvement.
NewClient Care Manager & Scheduling Coordinator BrightStar CareClient Care Manager & Scheduling CoordinatorPlymouth, MichiganThis role is ideal for someone who thrives in a fast-paced office, enjoys problem-solving, and can confidently balance client care, staff scheduling, and daily office support. Participation in on-call rotation for after hours and weekend scheduling/emergency needs (this is compensated in addition to regular salary).
Connection 2 Care (C2C) Program Manager MyCare Health CenterConnection 2 Care (C2C) Program ManagerMIKNOWLEDGE, SKILLS, AND ABILITIES: Must demonstrate excellent interpersonal skills and team-building skills; Must have excellent decision-making skills, and attention to detail is imperative; Professional written, verbal and listening communication skills; Excellent computer skills including expert knowledge of Microsoft Office suite including Excel and Outlook; Database management proficiency required; data entry skills required; High functioning stress management, time management, and critical thinking skills are necessary for success in this role; Federally Qualified Health Center experience preferred, but not required. GENERAL DESCRIPTION: The Connection 2 Care (C2C) Program Manager oversees the outreach, counseling, navigational, and case management services to recently released prisoners including those affected by chronic diseases, substance use (SU) and/or mental health issues who present at or are referred to the Connection 2 Care Program (C2C) at MyCare Health Center.
Junior Project Manager, Customer Support Hexagon ABJunior Project Manager, Customer SupportNovi, MIHexagon's Manufacturing Intelligence business area delivers solutions that leverage data from design and engineering through production and metrology to help manufacturers make smarter, data-driven decisions and improve performance across the product lifecycle. The selected candidate will be responsible for leading complex industrial projects, ensuring compliance with scope, schedule, cost, and quality, and acting as a key point of contact for both customers and internal teams.
Part-time Customer Experience Manager The Michaels Companies IncPart-time Customer Experience ManagerBrighton, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
PT Customer Experience Manager The Michaels Companies IncPT Customer Experience ManagerCanton, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Customer Experience Manager The Michaels Companies IncCustomer Experience ManagerRoseville, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Global Customer Relationship Center, Digital Experience Manager Ford Motor CoGlobal Customer Relationship Center, Digital Experience ManagerDearborn, MI$115,500–$218,100 / yearYou will leverage your business expertise to connect with end users to understand their needs; define solutions and deployment; identify setbacks and roadblocks within initiatives and generate solutions for resolving them quickly. Create new Omnichannel experiences with defining experiences and supporting deployment of Chatbots, Co-Browse, Screen Share, and Artificial Intelligence applications.
Clinical Care Manager II (Union) - Michigan Licensed Elevance Health IncClinical Care Manager II (Union) - Michigan LicensedDearborn, MIExperience as a CEAP or EAP internal/external consultant to a work site area required (for the integrated unit only), or A minimum of 2 years' experience, prior to licensure with Carelon Behavioral Health Options Clinical Operations Unit functioning as a Clinical Support Specialist with required licensure activities supervised by the Clinical Manager or Clinical Director. Evaluates clinical appropriateness of treatment using professional knowledge within Carelon Behavioral Health Options clinical and work site guidelines and renders certification decisions or seeks consultations for non-certification decisions.
District Manager (DM) - Primary Care - Ohio Valley Shionogi & Co LtdDistrict Manager (DM) - Primary Care - Ohio ValleyDetroit, MI$165,000–$215,000 / yearOptimize resource utilization by setting and monitoring sales performance targets, budgets, and managing Sales Force Management Systems and KPIs in order to continuously meet/exceed district sales performance. This includes hiring, training and deploying a motivated team with strong customer account management, product, and disease state knowledge who are responsible for generating sales and demand within his/her sales district.
Customer Site Service Manager BASF SECustomer Site Service ManagerSouthfield, MIJust some of the many benefits we offer include: • Flexible work arrangements whenever possible • Highly competitive retirement savings plan with company match and investment options • Well-being programs that include comprehensive mental health support for you and your household, family members • Family forming benefits, fertility, adoption, and surrogacy reimbursement, maternity, parental leave, and more • Back-up child and elder care with discount programs for families of all ages and stages • Mentoring and career development opportunities that allow you to share, learn, and thrive • Matching gifts program that allows you to deepen the impact of your contributions to qualified charities • Employee crisis support for when the unexpected happens • Access to our BASF wine cellar, employee discounts, and much more. Experience must include the following: • Overseeing application processes, including presets, application fluid, shaping, air RPMs, distances, and paths application • Providing solutions to paint production problems • Supervising production lines to ensure product quality • Launching of workability, colors, new materials • Evaluating and analyzing color vs.
Department Manager--Customer Experience Manager The Michaels Companies IncDepartment Manager--Customer Experience ManagerRochester Hills, MIPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings. In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager.
Manager Patient Services - Neonatal Intensive Care Unit (NICU) DMC Sinai-Grace HospitalManager Patient Services - Neonatal Intensive Care Unit (NICU)Detroit, MIThe Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level.
Social Work Care Manager McLaren Health Care CorpSocial Work Care ManagerPontiac, MIProvides professional discharge planning services through assessments, and coordination of post hospital care needs to patients and their families, providing them with resources and choices to effectively link them to the needed level of emotional, medical and spiritual care. Assesses patient and family needs for support and community service needs (Meals on Wheels, Sitters, etc.); educates and refers them to community resources, access to services, arrange for appointments and establishes rapport with other agencies.
Manager Patient Services - Neonatal Intensive Care Unit (NICU) Tenet Healthcare CorpManager Patient Services - Neonatal Intensive Care Unit (NICU)Detroit, MIThe Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level.
Care Manager - Registered Nurse EntyreCare Manager - Registered NurseDetroit, MichiganExperience in case management, care planning and assessment for cases including but not limited to eldercare, people with disabilities, and other complex medical needs in a home care setting. We are seeking a detail-oriented and organized Care Manager to conduct home visits, train, and support our caregivers, ensuring they can meet their loved ones’ needs.
RN Field Care Manager Nurse Humana IncRN Field Care Manager NurseMIRemote$71,100–$97,800 / yearThe Field Care Manager Nurse 2 assesses and evaluates members needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. Focuses on supporting members and/or caregivers using an interdisciplinary approach to access social, housing, educational, and other services-regardless of funding source-to meet identified needs.
Care Manager (Southfield MI / Field Based) FreedomCareCare Manager (Southfield MI / Field Based)Southfield, MichiganWorking closely with waiver members, caregivers, and other stakeholders in the business, the Care Manager’s goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.
Specialty Account Manager, Long Term Care (Rochester, MI) Axsome TherapeuticsSpecialty Account Manager, Long Term Care (Rochester, MI)Rochester, MI$100,000–$150,000 / yearOur industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer's disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.
Specialty Account Manager, Long Term Care (Detroit, MI) Axsome TherapeuticsSpecialty Account Manager, Long Term Care (Detroit, MI)Detroit, MI$100,000–$150,000 / yearOur industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, and multiple late-stage development programs addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.
Care Manager I Trinity HealthCare Manager IAnn Arbor, MichiganAssists patients who are at risk for developing chronic conditions to minimize these risks by providing self-management support and patient education; Empowers patients to manage their health Provides targeted interventions to avoid hospitalization and emergency room visits; in specialty population the care manager ensures proper triaging of the patient and appropriate delivery of care in accordance with established protocols. Coordinates the care and services of selected member populations across the continuum of care, promotes effective utilization and monitoring of health care resources, and assumes a collaborative role with all members of the healthcare team to achieve optimal clinical and resources outcomes.
Manager, Regional Sales, Vision Care - Great Lakes Region Bausch & Lomb IncManager, Regional Sales, Vision Care - Great Lakes RegionDetroit, MI$145,000–$165,000 / yearBausch + Lomb is seeking a high performing Regional Sales Manager to lead a team of 9-10 Vision Territory Managers (VTM) selling to both independent and retail affiliated Eye Care Practitioners (ECP) in the New England region, with a relentless focus on driving revenue growth by way of exceptional sales execution, personnel development through coaching, and strengthening customer partnerships. 3+ years of healthcare sales management experience in addition to 7+ years of healthcare and/or B2B sales experience (eye health industry preferred) is required, along with a documented track record of success (attainment to goals, awards, formal recognition) in those roles.
Customer Partner Manager R1 RCM IncCustomer Partner ManagerMI$65,000–$116,747.20 / yearFocus on development, performance, and growth of the Revenue Cycle Team ·Other duties and responsibilities as assigned Education Level Bachelor''s - Equivalent experience will be considered in lieu of a degree Experience Level Minimum of 5 years of experience, including at least 3 years in a management role Licenses and Certifications Not Specified Skills Not Specified Physical Demands •Sitting •Standing •Extended Computer Usage •Walking Work Environment •Well-lit •Remote •Noise Level -Quite •Climate ControlledFor this US-based position, the base pay range is $65,000.00 - $116,747.20 per year . The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.
NewAssistant Clinical Manager - Special Care Nursery / Labor & Delivery - Full Time - Midnights Henry Ford HospitalAssistant Clinical Manager - Special Care Nursery / Labor & Delivery - Full Time - MidnightsMI16.Frequent communication with Director/ Nurse Manager regarding information pertinent to patient care; employees to discuss patient care plan; patient and families to discuss patient needs and resolve complaints and problems; physicians. The Assistant Clinical Manager is to assist in the development, implementation, and monitoring of budgets, quality improvement programs, staffing levels, goals, objectives, regulatory compliance, and policies within the department.
NewCare Manager Specialist CVS Health CorpCare Manager SpecialistMI$21.10–$36.78 / hourAs an essential member of our Special Needs Plan (SNP) care team, the telephonic Care Manager Specialist (CMS) plays a key role in coordinating the care of our members, particularly those with social determinants of health (SDoH) needs and stable health conditions. The CMS collaborates closely with the Registered Nurse Care Manager, Care Coordinator, Social Worker, and other interdisciplinary care team participants to support the member in maintaining optimal health.
Assistant Store Manager - Customer Experience PetSmart LLCAssistant Store Manager - Customer ExperienceMIPetSmart's Experience Leader (ELR) is responsible for providing exceptional leadership and service to our pet parent while upholding the company's vision, mission, values, and strategy. Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: People Leadership: Participates in employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.
Assistant Clinical Manager - Family Centered Maternity Care- FT - BSN required with 2 years Postpartum exp Henry Ford HospitalAssistant Clinical Manager - Family Centered Maternity Care- FT - BSN required with 2 years Postpartum expDetroit, MIMust possess the following personal qualities: Self-directed; Flexible and Committed to the Team Concept; Demonstrate Teamwork; Initiative, and Willingness to Learn; Be Open to New Learning Experiences, Accepts and Respects Diversity without Judgment; Demonstrates Customer Service Values. The Assistant Clinical Manager is to assist in the development, implementation, and monitoring of budgets, quality improvement programs, staffing levels, goals, objectives, regulatory compliance, and policies within the department.
Customer Experience Program Manager Stellantis NVCustomer Experience Program ManagerAuburn Hills, MIThe Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot).
Manager, Voice of the Customer and Performance Analytics Stellantis NVManager, Voice of the Customer and Performance AnalyticsAuburn Hills, MIBuild and maintain global KPI frameworks and dashboards for key metrics, such as NPS, FCR, AHT, backlog, service levels, quality, and digital adoption. This role designs and manages how we listen to customers, how we measure performance, and how we turn data into decisions that improve products, processes, and service.