NewSocial Work Care Manager - Float Intermountain HealthSocial Work Care Manager - FloatGolden, CO$39.16–$60.42 / hourThe Social Work Care Manager I utilizes clinical expertise to perform psychosocial assessments, develop and implement care plans in collaboration with the appropriate care team, and assess crisis situations to provide clinical counseling, diagnosis, brief therapeutic interventions, and necessary resources or referrals. Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
Tax Manager JobotTax ManagerDenver, CORemote$120,000–$175,000 / year5+ years of public accounting experience with meaningful exposure to real estate and/or construction clients, complex deal structures, partnership taxation, and multi-entity environments preferred. What you'll be doing: Managing a complex client portfolio weighted heavily toward real estate and construction, including syndicated deals, multi-partner structures, large GCs, and developers.
Registered Nurse (RN) - Home Health Assistant Manager - $100K-120K per year FreedomCareRegistered Nurse (RN) - Home Health Assistant Manager - $100K-120K per yearDenver, CO$100,000–$120,000 / yearMinimum 3–5 years clinical nursing experience working with elders and/or adults with disabilities in home- and community-based settings (HCBS), long-term services and supports (LTSS), case management, or chronic disease management. This role serves as the primary clinical resource for Colorado, supporting Care Managers in delivering exceptional patient care while ensuring adherence to Colorado Medicaid requirements, FreedomCare policies, and industry best practices.
NewLicensed Practical Nurse - Urgent Care Kaiser PermanenteLicensed Practical Nurse - Urgent CareLakewood, CO$30.51Education Graduation from an accredited Practical Nursing program and licensed as a Practical Nurse (LPN) in the State of Colorado and completed a minimum of 400 clock hours of faculty planned clinical experience and guided learning activities which required direct supervision by faculty, associate nursing instructional personnel (ANIP) or preceptor who is physically present or immediately accessible. Teaches and promotes general preventive health measures to patients and members of their families regarding home health care, such as use of medications, administering injections, taking blood pressure, general post-operative care, and general diabetic care.
NewTravel Nurse RN - Case Manager - $1,595 to $1,782 per week in Englewood, CO TravelNurseSourceTravel Nurse RN - Case Manager - $1,595 to $1,782 per week in Englewood, COEnglewood, CO$1,594.60–$1,782.20Exact pay and benefits package will be negotiated with Prime Time Healthcare and may vary with several factors including but not limited to, guaranteed hours, travel distance, demand, eligibility, etc. As an integral part of our team, you'll collaborate closely with fellow healthcare professionals, ensuring every patient receives the highest level of care possible.
NewManager, Healthcare AI Revenue Cycle Management KPMGManager, Healthcare AI Revenue Cycle ManagementDenver, COResponsibilities: Independently and collaboratively contribute to assessments of provider organization patient access and revenue cycle capabilities, including clinical departments, contact centers, central billing offices, and all related front-end/back-end functions, by way of site observations, stakeholder interview, document review, data-driven insights, and process mapping. Experience building AI tools to handle, analyze and evaluate large data sets with advanced analytics and visualization tools; working with project management teams, drafting status reports, tracing issues, monitoring resources, and workflow analysis/design.
NewManager, Healthcare AI & Revenue Cycle Management KPMGManager, Healthcare AI & Revenue Cycle ManagementDenver, COResponsibilities: Independently and collaboratively contribute to assessments of provider organization patient access and revenue cycle capabilities, including clinical departments, contact centers, central billing offices, and all related front-end/back-end functions, by way of site observations, stakeholder interview, document review, data-driven insights, and process mapping. Experience building AI tools to handle, analyze and evaluate large data sets with advanced analytics and visualization tools; working with project management teams, drafting status reports, tracing issues, monitoring resources, and workflow analysis/design.
Labor and Delivery Nurse Manager HCA HealthONE Sky RidgeLabor and Delivery Nurse ManagerLone Tree, CO$94,078.40–$142,147.20Offering services across the continuum of care to meet patients’ total healthcare needs, HCA HealthONE includes seven acute care hospitals, a dedicated flagship pediatric hospital, a rehabilitation hospital, CareNow® urgent care clinics, mental health campuses, imaging and surgery centers, physician practices, home and hospice care, and AirLife Denver, which provides regional critical care air and ground transportation. A Level II Trauma Center and an acute care hospital with 284 licensed beds, HCA HealthONE Sky Ridge is a destination hospital with a reputation for clinical excellence offering patient-centered programs such as comprehensive cancer care, an award-winning Birth Place, a dedicated Robotics Center, and a state-of-the-art Spine and Total Joint Center.
Project Manager – Oil & Gas Facilities System OneProject Manager – Oil & Gas FacilitiesDenver, CO$70–$76 / hourSystem One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. Lead the successful delivery of Oil & Gas projects, particularly gas processing, compression, and amine facilities.
Veterinary Hospital Manager Eye Specialists for Animals (Greenwood Village)Veterinary Hospital ManagerGreenwood Village, CO$65,000–$75,000We actively promote programs designed to help all teammates achieve their individual career goals, whether that involves becoming a credentialed technician, moving into leadership, or simply mastering new specialty techniques. At Eye Specialists for Animals in Greenwood Village, Colorado, you join a practice committed to the highest level of specialty ophthalmologic care for dogs, cats, and exotic pets.
NewLogistics Manager United RentalsLogistics ManagerDenver, CO$75,285–$108,415 / yearResponsible for proper staffing of drivers and dispatchers; develop and implement strategies to optimize staffing and deliver best-in-class service. Manage logistics team, provide leadership and supervision needed to consistently deliver World-Class service to internal and external customers.
NewVeterinary Hospital Manager Mission Pet HealthVeterinary Hospital ManagerDenver, CO$65,000–$80,000Champion the Client Experience: You'll ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships. Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
NewHospital Manager Mission Pet HealthHospital ManagerDenver, CO$65,000–$80,000Champion the Client Experience: You'll ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships. Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
NewAssistant Store Manager Carter'sAssistant Store ManagerAurora, CO$20–$26.25What we love about Carter's: Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey.
NewAssistant Store Manager - Retail Carter'sAssistant Store Manager - RetailAurora, CO$20–$26.25What we love about Carter's: Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands. You'll congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey.
Customer Service Representative and Sports Fanatic Supporting ESPN TTECCustomer Service Representative and Sports Fanatic Supporting ESPNAurora, COSince 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. Get involved at the launch of this exclusive and rare opportunity to support customers of ESPN the name people know as leading global sports network where you get to talk and live sports every day.
NewPatient Care Coordinator - Highlands Ranch OnPoint Medical GroupPatient Care Coordinator - Highlands RanchHighlands Ranch, CO$20–$24 / hourThe Patient Care Coordinator utilizes healthcare registration skills daily to accurately input and verify patient information, ensuring smooth check-in processes. OnPoint Medical Group is searching for an outstanding Patient Care Coordinator to join our team at OnPoint Pediatrics Highlands Ranch!
Registered Nurse (RN) - Home Health Case Management - $100K-120K per year FreedomCareRegistered Nurse (RN) - Home Health Case Management - $100K-120K per yearDenver, CO$100,000–$120,000 / yearMinimum 3–5 years clinical nursing experience working with elders and/or adults with disabilities in home- and community-based settings (HCBS), long-term services and supports (LTSS), case management, or chronic disease management. This role serves as the primary clinical resource for Colorado, supporting Care Managers in delivering exceptional patient care while ensuring adherence to Colorado Medicaid requirements, FreedomCare policies, and industry best practices.
Customer Care Manager - State Farm Agent Team Member Bill Knight - State Farm AgentCustomer Care Manager - State Farm Agent Team MemberDenver, CO$55,000–$80,000 / yearFull timeIn this key role, you’ll lead our customer service operations — overseeing daily client interactions, managing policy questions, claims support, billing, and team performance while building lasting client relationships. We’re looking for an experienced, friendly, and leadership-oriented professional to join our growing team in our Denver office as Customer Care Manager.
Sr Construction Field Assistant Lennar HomesSr Construction Field AssistantDenver, COFull timeLennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Senior Manager, Analytics (Customer Care) AngiSenior Manager, Analytics (Customer Care)Denver, ColoradoRemoteRun a weekly Care Analytics prioritization process: maintain the backlog across multiple stakeholder groups (Care leadership, Pro product, Finance), arbitrate competing priorities, and communicate trade-offs clearly. Proven track record stewarding executive-facing reporting cadences—ideally weekly business reviews—with a strong ability to translate metric movements into business narratives.
System Customer Service Manager Frontier Airlines Holdings, Inc.System Customer Service ManagerDenver, CO$58,394–$77,508 / yearPerform daily administrative functions which have a direct impact on the revenue generation of the airline, including; maintaining proper authorization levels, seat map assignments, supervise the needs of special need passengers and VIPs across the system, communicating with station personnel and leadership as necessary. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need - saving them money along the way.
System Customer Service Manager Frontier Airlines, IncSystem Customer Service ManagerDenver, CO$58,394–$77,508 / yearPart timePerform daily administrative functions which have a direct impact on the revenue generation of the airline, including; maintaining proper authorization levels, seat map assignments, supervise the needs of special need passengers and VIPs across the system, communicating with station personnel and leadership as necessary. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
Manager, Customer Solutions RXO IncManager, Customer SolutionsDenver, CO$70,000–$85,000 / yearPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave. Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity.
Care Manager (Registered Nurse/RN) Life Care Centers of America IncCare Manager (Registered Nurse/RN)Littleton, COPromotes quality care using a collaborative process that coordinates, monitors, and evaluates services according to the needs of patients. Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours.
NewManager, Residential Customer Solutions and Results Xcel Energy IncManager, Residential Customer Solutions and ResultsDenver, CO$112,200–$147,600 / yearIn this role, you'll provide dedicated leadership for product-based solution analysis and design, and lead a team delivering products and solutions that advance key priorities - from customer satisfaction and stakeholder engagement to trade relations, resource management and results. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states.
NewCare Transitions Manager RN $100-$108,250 Annually CHRISTIAN LIVING COMMUNITIESCare Transitions Manager RN $100-$108,250 AnnuallyCentennial, COAssumes the responsibility and accountability for collaborating, directing, following and coordinating the care and services provided by the skilled nursing community to align with assigned resident's goals as well as those of the acute and post-acute continuum care providers. Assists the resident in becoming proficient and comfortable with managing their own care, providing guidance to the resident for effective care transitions, improved self management skills and enhanced provider to resident communication.
RN Care Transitions Manager $100,00-$108,250 Annually 8am-8pm CHRISTIAN LIVING COMMUNITIESRN Care Transitions Manager $100,00-$108,250 Annually 8am-8pmCentennial, COAssumes the responsibility and accountability for collaborating, directing, following and coordinating the care and services provided by the skilled nursing community to align with assigned resident's goals as well as those of the acute and post-acute continuum care providers. Assists the resident in becoming proficient and comfortable with managing their own care, providing guidance to the resident for effective care transitions, improved self management skills and enhanced provider to resident communication.
Customer Success Manager AutoStore SystemCustomer Success ManagerDenver, New HampshireAct as a key point of contact and trusted resource for customer operations, also engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions.
Customer Success Manager - TSD Pax8 IncCustomer Success Manager - TSDCO$69,362–$99,089 / yearJoin Pax8 as a Customer Success Manager and play a pivotal role in helping partners and customers unlock greater value from technology while driving retention, growth, and long-term success across the United States. By helping customers achieve success, you'll contribute to stronger partnerships, increased platform adoption, and sustainable business growth for both Pax8 and our partners.
Chronic Care Manager (Remote - Compact States) Harris Computer SystemsChronic Care Manager (Remote - Compact States)Denver, CORemoteCare Managers are expected to complete due diligence on 100% of their assigned patients and complete billable encounters on 90% of the patients they are assigned each month unless patients are unable to participate due to current health conditions. High Speed Internet (Minimum Download - 18mbps/Upload 6mbps) and either a Desktop or Laptop computer in good working order (Has to be operation system of Windows or Mac) NO Chromebooks, iPads, or tablets.
Enterprise Account Manager - Point of Care Diagnostics Abbott LaboratoriesEnterprise Account Manager - Point of Care DiagnosticsDenver, CO$99,300–$198,700 / yearDemonstrated ability to build and influence senior-level relationships, lead cross-functional teams in a matrixed environment, and navigate complex customer organizations to develop winning solutions. The EAM develops and executes account strategies, leverages cross-functional resources, and delivers solutions that improve customer outcomes while driving profitable revenue growth.
NewCustomer Success Manager AurorCustomer Success ManagerDenver, Colorado$85,000–$105,000 / yearGrowth & Expansion: Partner with Retail Partnership Managers & Account Executives to identify opportunities, new department rollouts, and upsell potential based on the customer’s evolving needs. By analyzing health metrics, running refreshed engagement practices, and developing success plans, you will ensure our customers don't just use the platform, but achieve measurable, high-impact outcomes.
Manager, Medical Utilization and Care Management Capital Rx LLCManager, Medical Utilization and Care ManagementDenver, CO$95,000–$130,000 / yearJudi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Judi Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and. Oversee vendor execution of utilization reviews, including prospective, concurrent, and retrospective reviews, to ensure medical necessity and appropriate level of care determinations.
Key Account Manager, Long Term Care (West Region) Axsome TherapeuticsKey Account Manager, Long Term Care (West Region)Denver, CO$190,000–$215,000 / yearOur industry-leading neuroscience portfolio includes FDA-approved treatments for major depressive disorder, agitation associated with dementia due to Alzheimer's disease, excessive daytime sleepiness associated with narcolepsy and obstructive sleep apnea, and migraine, as well as multiple novel product candidates addressing a broad range of serious neurological and psychiatric conditions that impact over 150 million people in the United States. Axsome Therapeutics is currently searching for a field based Long-Term Care (LTC) Specialty Account Manager (SAM) to drive LTC commercial activities for an assigned geography by executing marketing strategies to ensure a successful launch and make a meaningful difference through the execution of commercial activities.
Manager, Regulatory Administration - Customer Programming Xcel Energy IncManager, Regulatory Administration - Customer ProgrammingDenver, CO$129,000–$183,200 / yearAs a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. Working with the Director of Governmental and Regulatory Affairs, establish and maintain state commission and stakeholder relationships and work with internal stakeholders to design initiatives that provide a constructive regulatory framework for Xcel Energy's initiatives.
Pharmacist General Manager, Long Term Care CVS Health CorpPharmacist General Manager, Long Term CareGolden, CO$141,625–$239,250 / yearThe leader in this role will have the opportunity to impact our business in the following ways: Run the operational performance of the designated pharmacy utilizing financial acumen and P&L experience, while achieving operational targets and maintaining all federal, state, and local compliance requirements. The General Manager (GM) will report to a District Director of Operations and will develop and implement strategies to improve operational excellence and outstanding customer service within the assigned pharmacy.
NewCare Manager RN University of Colorado HealthCare Manager RNAurora, CO$38.91–$60.31 / hourAdvocates, educates and coaches clients, the family and/or caregiver about treatment options, community resources, psycho-social concerns in order to set goals and help the client develop self-care skills and independence appropriate to their age and developmental level. Performs a care continuum process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to support the individual's health needs utilizing skilled communication, education, and resources to promote quality, cost-effective outcomes.
Senior Manager, Customer Experience Fanatics Betting & GamingSenior Manager, Customer ExperienceDenver, Colorado$125,000–$145,000 / yearFanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet.
Manager - Customer Solutions Engineering Fastly Inc.Manager - Customer Solutions EngineeringDenver, CO$142,630–$201,348 / yearKey activities include driving internal alignment to ensure a high quality customer experience, measuring technical and performance results, assisting with customer meetings and escalations, providing feedback and coaching to develop the team, and creating operational plans to scale team impact. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end-users as possible - at the edge of the Internet.
Registerd Nurse (RN) Care Manager WP Advocate Aurora Health IncRegisterd Nurse (RN) Care Manager WPAurora, CO$38.20–$57.30 / hourProviding care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise.
Pooled Customer Success Manager, SMB Muck RackPooled Customer Success Manager, SMBDenver, CORemote$55,000–$60,000 / yearMuck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes. Maintain accurate renewal and opportunity data in team dashboards to support retention and upsell opportunities as well as maintaining a clean and updated Dashboard of daily tasks and cases.
Enterprise Customer Account Manager UKGEnterprise Customer Account ManagerDenver, COA successful candidate will need to use consultative selling skills to clearly understand customer/prospect business requirements and recommend the best UKG software solution to meet their business objectives. Our Services and Distribution Enterprise team is a dynamic group of talented, collaborative professionals who work closely to align customers’ goals with our broad set of products.
Care Manager (Denver, CO / Field-based) FreedomCareCare Manager (Denver, CO / Field-based)Denver, Colorado$23–$26 / hourWorking closely with waiver members, caregivers, and other stakeholders in the business, the Care Managers goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need. The service is designed to provide options for alternative long-term care to persons who meet nursing facility-level care needs, while preserving the dignity, self-respect, and privacy of the patient.
NewAssociate Customer Experience Manager Elevation LabsAssociate Customer Experience ManagerDenver, COFull timePhysical/Mental Demands:Frequently required to sit, stand, walk and reach with hands and armsConstantly use hands to keyboard or type, handle materials, or manipulate objectsSufficient clarity of speech and hearing abilities required by this classification includes those which permit the employee to discern verbal instructions and communicate effectively in person and by telephone/emailLift and/or move up to 15 pounds and, occasionally, up to 50 pounds The physical demands identified above are representative of those that will be required to successfully perform the essential functions of this job. Essential Functions, Duties, and ResponsibilitiesSupport the day-to-day management of assigned customer accounts, including orders and reorders, open-order reporting, customer inquiries, issue escalation, and timely communication with internal and external partners.
RN Care Manager - Weekends (Sat/Sun AdventHealthRN Care Manager - Weekends (Sat/SunParker, CO$35.04–$65.17 / hourCommunicates with and educates patients and families regarding emotional, social, and financial impacts of illness and mobilizes family/community resources to meet identified needs while advocating for patient and family empowerment in making health care decisions and accessing needed services. Develops discharge plans with appropriate contingency plans throughout the hospital stay to ensure timely care coordination and progression of care, making arrangements for post-acute care services and facilities as well as community care for social needs.
RN care manager - some weekend requirement AdventHealthRN care manager - some weekend requirementLittleton, CO$35.04–$65.17 / hourCommunicates with and educates patients and families regarding emotional, social, and financial impacts of illness and mobilizes family/community resources to meet identified needs while advocating for patient and family empowerment in making health care decisions and accessing needed services. Develops discharge plans with appropriate contingency plans throughout the hospital stay to ensure timely care coordination and progression of care, making arrangements for post-acute care services and facilities as well as community care for social needs.
Customer Success Manager AutoStore Holdings LtdCustomer Success ManagerDenver, COTasks & Responsibilities: Act as a key point of contact and trusted resource for customer operations, also engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health. We need highly motivated, insightful and results-oriented success managers to build and maintain our key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions.
NewCustomer Care Agent Mon-Fr 8:00am-4:30pm Vital Records ControlCustomer Care Agent Mon-Fr 8:00am-4:30pmAurora, CO$22–$24 / hourCompetencies: Ability to work on multiple and varied internal teams that include accounting, customer service, sales, operations, and corporate support personnel on a wide range of projects and initiatives. Summary: This position is responsible for interacting with customers to provide information in response to inquiries regarding services, while resolving customer concerns and ensuring a high level of customer satisfaction.
NewCustomer Care Agent Mon-Fr 8:00Am-4:30Pm VRC CompaniesCustomer Care Agent Mon-Fr 8:00Am-4:30PmAurora, CO$22–$24 / hourCompetencies: Ability to work on multiple and varied internal teams that include accounting, customer service, sales, operations, and corporate support personnel on a wide range of projects and initiatives. Summary: This position is responsible for interacting with customers to provide information in response to inquiries regarding services, while resolving customer concerns and ensuring a high level of customer satisfaction.