Assistant Superintendent of Customer Service Pinellas Suncoast Transit AuthorityAssistant Superintendent of Customer ServicePinellas Park, FLThe Assistant Superintendent of Customer Service provides day-to-day operational leadership for PSTA's Customer Service department, including oversight of Customer Service Representatives (CSRs), staffing, scheduling, and real-time service delivery. Supervises the sale of Flamingo Fare cards and programs sold to the public at PSTA Customer Service Centers and at the Front Desk, including but not limited to Transportation Disadvantaged (TD), TD St. Pete, Veterans, and Pinellas County (Blue Card).
Director Customer Service AI Product Ashley Furniture Industries IncDirector Customer Service AI ProductTampa, FLTranslate customer journeys and voice-of-customer insights into detailed product requirements and user stories for features like virtual assistants, agent assist, intelligent routing, and knowledge search, lowering average handle time and improving first-contact resolution. • Working knowledge of machine learning, NLP, and large language models to frame customer service problems; ability to evaluate models using metrics such as intent accuracy, resolution rate, and precision/recall for real-world performance.