Wellesley, Massachusetts30+ days ago
Overview: The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates.
Loud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions. ul>Monitor inventory levels of departmental office supplies to ensure adequate supply levels and to maintain the smooth operation of the department; create and maintain database of inventory and supplies to document what is needed; responsible for order office supplies and business cards for HR departmental staff; Assist the Business and Operations Manager with administrative tasks, such as reserving location for seminars, trainings and events, preparing mailings, Schedule meetings for departmental managers and senior staff; schedule time and location and reserve required facilities; check availability of parties involved; communicate with university departments if specific equipment or requirements are needed to accommodate the meeting. Provide routine information to and coordinate efforts with staff, and other internal and external departments, agencies and/or customers to exchange information, resolve problems and/or facilitate progress of departmental programs, functions and activities relevant to the employee life cycle; Collect and develop a "Frequently Asked Questions" document for HR front desk staff, identify answers and review with other HR colleagues confirm accurate and timely responses, Review and conduct employment verifications and notify requestors of employment status; process and compile information for verification letters for both current and former employees; Assist employees with parking deductions, name and address updates and routine payroll information changes in HR Direct People Soft. b>Project & Continuous Improvement Support- Support special projects, process improvements, and system implementations related to field services operations and customer success. This role serves as a coordination hub between field engineers, operations, leadership, vessel partners, and internal stakeholders to ensure accurate scheduling, documentation, compliance, and communication across all deployments.
This includes understanding the process for requesting new codes and products, billing processes, troubleshooting issues with new and existing orders as well the process for escalating urgent issues to the proper chain of command. The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. These employees will answer phones, make pizzas and spend time with our customers. We are looking for Customer Service Representatives&Assistant Managers at a Domino's near you! |