Albany, New York30+ days ago
Qualifications:· 1+ years of water mitigation experience· 1+ years of construction experience· Able to take direction and complete tasks as well as supervise others· Leadership abilities; able to train others· Comfortable with technology (iPad, iPhone, etc.)· Able to lift a minimum of 50 pounds· Possess basic math skills· Able to complete required training both on the job and in the office· Able to wear full face and half face respirator· Driven to provide superior customer service· Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar · Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers· Time management skills; able to effectively prioritize· Able to thrive in a fast – paced work environment· Able to communicate effectively with staff and customers· Polite, presentable, and courteous to customers and co-workers· Valid drivers license with a reasonable driving record· Available to respond to emergency calls after hours· Reliable transportation required· Experience in water/fire mitigation, restoration/construction a plus but not required · Preferred: IICRC certifications (WRT; ASD); knowledge of Xactimate Job Responsibilities:· Arrive at work on time and properly dressed· Respond to service calls as needed· Resolve problems quickly as they arise· Communicate job progress to appropriate parties (customer, office team, production team, management)· Ensure that customer needs and expectations are exceeded· Write clear job scopes for crew and office teams· Perform cleanup and restoration services at residential and commercial properties affected by water/fire/mold damage· Duties include, but not limited to: water extraction, demolition such as removal of drywall, baseboards, and carpet, moving furniture and other household items, use of hand and power tools, and use of specialized equipment· Load and unload trucks with equipment and debris· Maintain a clean and orderly jobsite· Adhere to strict uniform policy· Clean and maintain vehicles, equipment, and warehouse · If not already IICRC certified must be able to obtain certification within a reasonable time frameQualified candidates should respond to this ad with their resume, including references, and a cover letter. We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.