OAK HARBOR, WA13 days ago
In this role you will:** + Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers + Complete operational activities while minimizing risks under established policies + Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization + Support the Branch manager in operational tasks and scheduling + Resolve issues related to daily operations of the teller line, under direction of regional banking management + Support customers and employees in resolving or escalating concerns or complaints + Receive guidance from managers and exercise judgment within defined policies and procedures + Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions + Identify information and services to meet customers financial needs + Motivate a diverse team to achieve full potential and meet established business objectives **Required Qualifications:** + 1+ years of customer service and issue resolution support experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** + Ability to provide strong customer service while listening, eliciting information and comprehending customer issues + Ability to educate and connect customers to technology and share the value of mobile banking options + Ability to interact with integrity and professionalism with customers and employees + Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss + Cash handling experience + Well-organized, independent and able to prioritize in a fast-paced environment + Ability to exercise judgment, raise questions to management, and adhere to policy guidelines + Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting + Knowledge and understanding of retail compliance controls, risk management, and loss prevention + Motivate others to achieve full potential and meet established business objectives **Job Expectations:** + Ability to work a schedule that may include most Saturdays + This position is not eligible for Visa sponsorship **Posting Location:** + I361 SE Pioneer Way, Oak Harbor WA **Pay Range** Reflected is the base pay range offered for this position. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.