p>What We're Looking For: ā¢ 5+ years of experience across the end-toāend design lifecycle, with deep expertise in user research and insight-driven experience strategy ā¢ Demonstrated expertise in user research methods, including planning studies, conducting research, and translating insights into action ā¢ Experience leading creative or design work in complex, regulated industries-making thoughtful design tradeoffs to balance user needs, compliance requirements, and business outcomes (financial services experience strongly preferred) ā¢ Proven ability to be clientāfacing-presenting work, influencing stakeholders, and building trust with senior partners ā¢ A strong portfolio that leans toward demonstrating research framing, synthesis, and impact on experience and business outcomes, with UI or visual design as the outcomes ā¢ Fluency in design and prototyping tools (Figma, prototyping workflows, design systems) ā¢ Strong communication and storytelling skills-you can clearly articulate the "why" behind the work ā¢ Highly collaborative, organized, and proactive, with the ability to manage multiple priorities ā¢ Comfort leading workshops, research readouts, and creative reviews with crossāfunctional teams and client leadership ā¢ A growth mindset-you actively seek feedback and continuously refine your craft.
Nice to Haves:
ā¢ Experience working in a consulting or agency environment ā¢ Deep familiarity with banking or financial services customer journeys ā¢ Experience independently leading user research programs and mentoring designers or researchers in research planning, method selection, and insight synthesis ā¢ Experience using a range of qualitative and quantitative research tools and platforms to support usability testing, discovery, and insight generation ā¢ Background in brand strategy, content strategy, or service design ā¢ A strong sense of curiosity and empathy for users, with enthusiasm for learning through research and solving complex problems through insight-driven design.