Colorado Springs, CO30+ days ago
Location: Onsite daily in Englewood, CO Compensation: $60-80k Key Responsibilities: Independently review and interpret company policies to make decisions on matters of regulatory compliance, investor guidance, and customer impact in regard to customer communications Exercise discretion and apply knowledge to independently draft time-sensitive communications for loan servicing announcements and messaging for customers Manage drafting, mapping, and testing of all communication channels Responsible for exercising discretion by ensuring the content and messaging of customer communications are engaging and consistent Perform project management role to establish multiple communication channels including scripting, chat, SMS, customer website, written communications, and email Independently solicit feedback from internal business units and third-party vendors to obtain communication requirements and changes Assist with overseeing third party vendors integral to our customer communications, i.e. print vendors, etc. Perform other job-duty related issues as assigned What you'll need to be successful: High School Diploma, GED or equivalent experience Minimum 5 years of experience in communication related role, vendor, or project management Ability to multitask, attention to detail and prioritize a diverse workload with time-sensitive deadlines Ability to perform change management duties Strong Time and Organizational management skills a must Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise, and professional manner Ability to work through stressful situations professionally Experience with the Microsoft suite of products including proficiency in power point and excel with working knowledge of Visio What we offer: Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.