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As a Concierge Team Member, you will play an essential role in supporting Residents, guests, and Team Members by: Maintains a professional manner and appearance and creates a warm, inviting, pleasant and safe environment for all Residents and guests. In this rewarding role, you'll help create a warm, safe, and inviting atmosphere for Residents, families, and guests while supporting communication, administrative functions, and daily community operations.

HOUR

Willow Valley Communities

Concierge - PRN

[AW]-iCims

Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests). Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

St. Luke's University Health Network is a regional network of hospitals, physicians and other related organizations providing care primarily in Lehigh, Northampton, Monroe, Carbon, Schuylkill, Bucks, Montgomery and Berks counties in Pennsylvania and Warren County in New Jersey. The Network provides services at more than 150 sites. St. Luke's University Health Network is comprised of six hospital sites. The Network includes:<ul> <li> More than 80 owned physician-practice sites </li><li>300 employed primary care/specialist physicians </li><li>Various outpatient testing and service facilities</li><li>Home health </li><li>Hospice services (inpatient and outpatient)</li><li>Largest ambulance provider in Bucks County and second largest in Lehigh County</li><li>Other related organizations</li><li>57,500+ annual admissions</li><li>195,000 annual emergency room visits</li><li>1,325 physicians on the Medical Staff (96 percent board-certified)</li><li>8,600+ employees</li><li>More than 1,350 volunteers </li></ul> Areas of exceptional medical expertise include:<ul> <li>Level 1 Adult Trauma Center: fully accredited by Pennsylvania Trauma Systems Foundation; 2,400+ annual trauma cases; St. Luke's 1.75 percent mortality rate represents top decile performance, significantly better than peer group as measured by National Trauma Data Bank of the American College of Surgeons; aeromedical transport services</li><li>Oncology: first and only cancer program in Pennsylvania to receive American College of Surgeons' highest quality recognition for three consecutive years; only Pennsylvania program to receive award in 2010; region's only fellowship-trained surgical oncologists; advanced programs for melanoma (internationally recognized melanoma investigator), lung, breast, prostate, gynecologic and gastrointestinal cancers and tumors of the brain and spine</li><li>Cardiology and Cardiovascular Surgery: multiple-year recipient of highest rating for cardiac bypass surgery, represents top decile performance achieved by only 10 percent of U.S. hospitals (Society for Thoracic Surgery); region's first Joint Commission certified Heart Failure Program; comprehensive surgical services excluding heart transplants </li><li>Neuroscience: accredited Stroke Center; additional Centers of Excellence include: Balance Center, Headache Center, Memory Disorders Center, Multiple Sclerosis Center, Sleep Disorders Center</li><li>Orthopaedics: advanced expertise in total joint replacement and reconstruction, computer-assisted minimally invasive surgery, primary and reconstructive surgery of the spine, sports injuries, diseases and conditions of the hand and elbow, traumatic injuries </li><li>Women's/Children's Health: high-risk pregnancy; the region’s busiest obstetrical service; two neonatal intensive care units; pediatric specialty care provided by St. Christopher's Hospital for Children.</li><li>Robotic/Minimally Invasive Surgery: one of the nation's most experienced robotic surgical teams</li><li>Radiology: designated international General Electric Healthcare Show Site for imaging technology; designated Breast Imaging Center of Excellence by American College of Radiology</li><li>Bariatric Surgery: designated Center of Excellence by American Society for Metabolic and Bariatric Surgery and Surgical Review Corporation</li> </ul> St. Luke's offers an exceptional benefit plan for employees. Our values are reflected in all we do for patients, each other and the community: Pride - We take pride in our accomplishments and in our organization. Caring - We show consideration for others and their feelings. We treat others as we want to be treated. Respect - We recognize the value, diversity and importance of each other, those we serve and the organization. Accountability - We are responsible to make decisions and solve problems in a timely and effective manner. Flexibility - We adapt to the changing needs and expectations of those we serve. Teamwork - We work together to improve quality. The mission of St. Luke's University Health Network is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

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Our innovative approach combines leading memory care practices with genuine compassion to create a community where every Resident is valued, connected, and supported in living a life filled with purpose and dignity. As a Concierge, you''ll do more than answer phones and greet visitors-you''ll help create a warm, welcoming environment where Residents and families feel supported, valued, and connected every day.

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Concierge - PRN Willow Valley Communities

Patient Concierge - Orthopedics, Walbert Ave. St. Luke's University Health Network

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Concierge Memory Center Willow Valley Communities

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