Washington, DC30+ days ago
Primary Responsibilities: - Install, configure, troubleshoot, repair, and test various technology equipment—including workstations, printers, video teleconferencing equipment, and peripherals—under the guidance of the Customer Support (Tier 2) Lead, following established policies, procedures, and Knowledge Base Articles (KBAs). By proactively developing secure IT integrations and designs, we aim to unify end-user devices, infrastructure hardware, software, and applications, ensuring a smooth and intuitive experience for all users while safeguarding critical data.